I cannot say enough good things about the kindness of staff during our stay here. We were refugees from the ice storm, cold and weary from being without power for 44 hours, and the staff was so accommodating and helpful upon check-in, our hearts were set at ease after being so stressed. They were clearly overwhelmed with people trying to get rooms in the storm but they did a great job of not passing their stress onto us. They were professional, kind, and generous. We panic-reserved a third night when we thought austin energy wasn’t going to get power back until the weekend, but our power came on during our first night’s stay. Even though the third night’s booking was technically non-refundable, the staff was kind enough to let us cancel without penalty because of the circumstances.
In addition to the amazing staff, the hotel is beautiful, modern, clean, has a great bar area, lovely breakfast, and we had a beautiful view of the hill country. We have fond memories of this hotel and will remember it for when we want to take our next staycation here in Austin.