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Beoordelingen van Hilton Austin Airport

3.5 out of 5
Hilton Austin Airport
9515 Hotel Drive, Austin, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 532 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1000 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael, San Antonio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older property but well maintained. Big rooms and friendly service.
1 nacht verbleven in mei 2024
Reactie van Hilton Austin Airport op 12 mei 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are happy you enjoyed your stay and hope you come stay with us again soon.

8/10 – Goed

Thomas

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Interesting property. Former USAF Headquarters with lots of history.
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 9 mei 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

8/10 – Goed

David, Spartanburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in mei 2024
Reactie van Hilton Austin Airport op 9 mei 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

10/10 – Uitstekend

tawnya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worked with my late flight and my late check out so could sleep more. Great staff and shuttle was awesome.
1 nacht verbleven in mei 2024
Reactie van Laura Garza op 6 mei 2024
Thank you for staying with us.

8/10 – Goed

Gregg

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Clean and convenient to airport. Nice rooms. Bar staff not particularly friendly. Limited menu.
1 nacht verbleven in mei 2024
Reactie van Hilton Austin Airport op 5 mei 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you some stay with us again in the future.

4/10 – Matig

Matteo

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
room facing inner courtyard is depressing; fix to their internet not working was providing the phone number of AT&T and 40 minute "conversation" with a technician in India; un bar of soap and a small shampoo bottle is befitting Motel 6 not a Hilton
1 nacht verbleven in maart 2023
Reactie van Hilton Austin Airport op 5 mei 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We apologize for the issues you had during your stay and hope you stay with us again.

6/10 – Redelijk

Angela

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old property
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 28 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We hope you enjoyed your stay and you come back and stay with us again in the future.

10/10 – Uitstekend

John, Roper

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hilton Austin Airport op 28 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

2/10 – Ontzettend slecht

Alfred

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 28 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are sorry your stay wasn't up to standard. We hope you give us another chance in the future.

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 24 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

8/10 – Goed

Margaret

It was a short stay. Everything went well. Friendly staff.
2 nachten verbleven in april 2024
Reactie van Laura Garza op 23 apr 2024
thank you for staying with us.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice staff
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 22 apr 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come stay with us again soon.

4/10 – Matig

carmin

No wifi to much noise at hotel.
2 nachten verbleven in april 2024
Reactie van Laura Garza op 20 apr 2024
I apologize for the inconvenient.

10/10 – Uitstekend

Cody

1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 10 mei 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come stay with us again soon.

6/10 – Redelijk

Wendy, Charlotte

1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 9 mei 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy bed
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 16 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convenient proximity to the airport and shuttle service make this location ideal for my needs.
1 nacht verbleven in april 2024
Reactie van Laura Garza op 16 apr 2024
Thank you for staying with us.

8/10 – Goed

Vinton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for overnighting. Wxcellent shuttle servicd gucen that i came in after midnight
1 nacht verbleven in april 2024
Reactie van Laura Garza op 16 apr 2024
Thank you for staying with us

8/10 – Goed

Mary

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Everything was great - except the check-in process. We had a late flight, and it was nearly 1 a.m. when we arrived. There were four people already in line at the front desk, waiting for the lone employee to take care of each person. As we waited in line, three more guests arrived and joined the queue, as well as the crew from our flight who the desk clerk signed in while he was working with the first person in line. One employee to take care of everyone. When we finally got to the desk, I asked if it was always this busy, and he said, "Every night." ??!??!?! I guess since late-arriving guests have no choice but to wait, the hotel isn't losing business by under-staffing their front desk, but they should. It was almost 2 a.m. by the time we got to our room. Ridiculous.
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 15 apr 2024
Thank you for your feed-back and for staying with us. We apologize for the delay you experienced during your check in. The information will be passed on and discussed to better serve our guests.

10/10 – Uitstekend

Ruthie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property had everything we needed for a 6:00am flight out....dinner the night before was excellent...often unusual for a hotel chain restaurant. The shuttle was on time and close to the airport. The room was comfortable and had all the things.
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 12 apr 2024
Thank you for your feed-back and for staying with us. We are happy that you enjoyed your stay and hope you come stay with us again soon.

10/10 – Uitstekend

Melissa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 10 apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

6/10 – Redelijk

Sohrab

Reisde met familie
Positief: Netheid, personeel en service
Proximity to the airport and 24 hour shuttle service to and from the airport
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 10 apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great at check in
1 nacht verbleven in april 2024
Reactie van Hilton Austin Airport op 10 apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was very convenient to the airport. The room was nice and clean and had everything I needed. The staff was very helpful and courteous. The shuttle to the airport was very convenient.
1 nacht verbleven in april 2024
Reactie van Laura Garza op 2 apr 2024
Thank you for staying with us. We hope to see you again.

8/10 – Goed

Wesley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was sufficient ..Restaurant needs work
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 2 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We apologize for any issues you had with the restaurant. The information provided has been passed on to the restaurant manager and will be discussed.

10/10 – Uitstekend

Zully

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 2 apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again in the future.

6/10 – Redelijk

Raymond, Fort Irwin

Reisde met partner, Reisde met familie
Negatief: Personeel en service
Guest service staff rude and uncourteous.
3 nachten verbleven in maart 2024
Reactie van Laura Garza op 31 mrt 2024
I'm sorry for the impolite and unprofessional behaviour of our workers.

10/10 – Uitstekend

Todd

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great late night stay with restaurant offering good food until 11 pm.
1 nacht verbleven in maart 2024
Reactie van Laura Garza op 31 mrt 2024
Thank you for much. We hope to see you again.

10/10 – Uitstekend

Fahria

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good hotel for a great price.
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 22 mrt 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location and clean! Loved the indoor pool, hot-tub and free breakfast too!
1 nacht verbleven in januari 2024
Reactie van Hilton Austin Airport op 22 mrt 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

8/10 – Goed

Pedro

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good place for short stay
1 nacht verbleven in maart 2024
Reactie van Laura Garza op 19 mrt 2024
Thank you so much. We hope to see you again. Have a beautiful day.

10/10 – Uitstekend

R.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a clean and convenient place to stay after a late night flight. They have a shuttle to and from the airport that runs 24/7. The driver who picked us up after our long delays at 3 am was so kind and energetic! Definitely recommend if you need to stay close to the airport.
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 18 mrt 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

8/10 – Goed

Sue

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Room was quiet, beds were comfortable. Pool was cold, no hot tub. No information given about the amenities or restaurant. Service at restaurant not great so we left and walked to a local fast food place nearby. Convenient shuttle to the airport.
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 18 mrt 2024
Thank you for your feed-back and for staying with us. We apologize for the issues you experienced during your stay. We will definitely be addressing them with each department.

10/10 – Uitstekend

alan fernando, everett

Thank you for all this years
3 nachten verbleven in maart 2024
Reactie van Hilton Austin Airport op 18 mrt 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

10/10 – Uitstekend

Jose

1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 18 mrt 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

8/10 – Goed

john

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff tried to enter room at 0830 to clean while i was just getting out the shower, breakfast buffet was $17. I flew in late so it was nice that they have 24/7 bus transport and didnt need to wait long to get to the hotel. There is a starbucks inside.
1 nacht verbleven in maart 2024
Reactie van Hilton Austin Airport op 15 mrt 2024
Thank you for your feedback and we apologize for housekeeping knocking on your door so early. We will definitely bring it to the attention of housekeeping management. Thank you for staying with us and hope you come back again soon.

10/10 – Uitstekend

Daniel, Lawrenceville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staff is very nice and shuttle to the airport is very convenient
2 nachten verbleven in maart 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

4/10 – Matig

John H

Zakenreiziger
No alarm clock, nothing in bath to take meds or brush tee, telephone not working. Not an experienced traveler but these would seem to be all necessary items.
2 nachten verbleven in februari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
Thank you for your feedback. I would love to know what room you were in to fix the issues. We will work on the issues you had to be better. Apologies for your experience with us.

10/10 – Uitstekend

Pamela, Fredericksburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice rooms, clean and quiet. Great front desk staff. Close to the airport and my favorite thing is I could park my vehicle while we are gone.
1 nacht verbleven in februari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was large - shuttle service to and from the airport was great and on time. Restaurant had good food with reasonable pricing. We only stayed one night but it was a good experience.
1 nacht verbleven in februari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
Thank you for your feedback, we will work on getting better to earn a 5/5 on your next visit to Austin!

10/10 – Uitstekend

Brittany Ann

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was spacious and very quiet for being next to the airport. I would definitely stay again.
3 nachten verbleven in februari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

6/10 – Redelijk

Claudia

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to airport, prompt shuttle pickup even late at night. Check in smooth. However, room was freezing, had no disposable cups, one tiny bar of soap for two people(no liquid soap either), limited sugar and creamers (2) for coffee, bed cover very thin and no additional blankets so we had to use dry towels on bed to get warm (yes, we turned the a/c up but it took hours for it to moderate). Our previous visit two weeks earlier was much better with all the amenities so we were really disappointed. This inconsistency means we will look somewhere else the next time we need an overnight stay in Austin.
1 nacht verbleven in februari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
Thank you for your feedback. I understand that we were inconsistent, and we will work with the team to be better. Apologies for your stay last time.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

10/10 – Uitstekend

Yeondong

1 nacht verbleven in februari 2024
Reactie van Hilton Austin Airport op 22 mrt 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 – Uitstekend

Gulam

1 nacht verbleven in januari 2024
Reactie van Hilton Austin Airport op 22 mrt 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 – Uitstekend

Lakognon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place to stay ❤️❤️❤️❤️ I recommande it
2 nachten verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

10/10 – Uitstekend

Sue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable
1 nacht verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We loved having you stay with us and can't wait for your next visit to Austin!

2/10 – Ontzettend slecht

Andrew

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not going back
Information online vs what really going on was a challenge vs the Hilton site, The Bar didn't open until much later. The room was noisy. Check-in was not friendly or informative. Location to the Airport Fantastic. The hole in the wall down on the baseboard in the bathroom was 2"X 2" Like they forgot a piece of trim. Covered it with a towel. Overall, this could be a nice hotel if they paid attention to details and cleaned it up. Some updates are needed as well
1 nacht verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
Thank you for your feedback. My name is Sean Fitzgerald and I am the new General Manager. I am sorry for the challenges you had and will start to look at the details. I would love to know what room you were in so I can have the room fixed. Again, Thank you for letting us know!

8/10 – Goed

Jeff or Robin Denise, Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, the room and property was good and met our needs. We did have to go get our room key updated on two nights. Finally, the clerk recognized that our check-out date was not entered into the system.
4 nachten verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
Thank you for the feedback. We are working to be better and hope you will give us a chance at your business. We loved having you stay with us!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last min stay flight cancelled. Quick transport, speedy check in. Both restaurant and bar with food were open late, great food for tired hungry travelers. Room was nicely appointed, comfy bed and AMAZING shower.
1 nacht verbleven in januari 2024
Reactie van Sean Fitzgerald, GM op 11 mrt 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!