6/10 – Redelijk
Diana
17 aug 2025
Positief: Netheid, personeel en service
I want to share some honest feedback because my experience was unfortunately not what I expected from the resort.
When we first arrived, the sheets in our room had stains. I brought this to the front desk, and while housekeeping changed them the following day, it was not a great first impression.
Over the course of our two-night stay, we encountered two flying bugs inside the room.
On our first night, we went to the pool around 9:40 PM (with closing time at 10). When we left just after 10, the gate had already been locked with a chain. I was stuck inside, and despite calling guest services several times, no one answered. It took about 20 minutes before someone finally came to unlock it. This was stressful and very concerning.
While the staff we did interact with were kind and professional, these issues combined made my stay far less enjoyable than anticipated. Given the circumstances, I feel the overall experience did not meet the standards of your resort.
Diana
2 nachten verbleven in augustus 2025
