Terras

Beoordelingen van SpringHill Suites by Marriott Austin South

3 out of 5
SpringHill Suites by Marriott Austin South
4501 S Interstate Highway 35, Austin, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 514 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 289 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1002 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Melissa

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
NA
2 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Melissa, thank you for your visit to SpringHill Suites Austin South. We're pleased to have been able to provide an experience that met your needs. We eagerly anticipate your next stay with us. Safe travels!

6/10 – Redelijk

Alfredo B

Negatief: Netheid
Reactie van Customer Service op 2 mei 2024
Alfredo, your feedback is appreciated. Your rating indicates there's room for improvement. If there were specific areas you believe could be better, your suggestions would be highly valued. We aim to provide a memorable experience for all our guests at the SpringHill Suites Austin South. Thank you for staying with us and we hope to serve you better in the future.

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice people, clean, breakfast.
7 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Grace, it's encouraging to hear your feedback about SpringHill Suites Austin South. We're thrilled you found our team members to be amiable and appreciated the meticulous upkeep of our surroundings. It sounds like our breakfast also added a delightful element to your visit. We look forward to providing another satisfying experience on your next trip to Austin.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Lisa, thank you for the wonderful rating you gave SpringHill Suites Austin South. We are ecstatic that you had a satisfying stay with us. We eagerly anticipate your next visit to continue providing our excellent service.

6/10 – Redelijk

Robert, Meridian

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old furnishings and bedding
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Robert, we appreciate your feedback. We understand your concerns about our interior furnishings and bedding. Rest assured we are committed to continual improvements in our accommodations to keep up with our guest's needs. Your input will be factored into considerations for future updates. Thank you for choosing us.

10/10 – Uitstekend

Juan

2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Thank you for the 5 out of 5 rating, Juan!We're thrilled to see how much you enjoyed staying at SpringHill Suites Austin South. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Uitstekend

Paola

2 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Paola, we are thrilled to hear that your stay at SpringHill Suites Austin South was satisfactory. Our team is grateful for your rating and we hope to serve you again soon. Keep us in mind for your future travels.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was a bit outdated but it was spacious, comfortable and clean. Personnel at the desk were very nice and the free breakfast was more than adequate. We would stay here again.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Robert, it's wonderful to hear that you found the room at SpringHill Suites Austin South comfortable and appreciated the generous space in your accommodation. We're also delighted that our front desk team members offered a warm welcome and you enjoyed the complimentary breakfast. Your willingness to return is a great compliment. We look forward to seeing you again on your next visit.

8/10 – Goed

Phuoc

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Phuoc, thanks for choosing to stay at SpringHill Suites Austin South and for taking the time to rate us. We are always endeavoring to improve our guests' experiences and feedback from valued guests like you are a helpful part in that process. We hope that during your next visit, we earn that perfect score.

2/10 – Ontzettend slecht

Wilbert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was dirty along with towels and blankets
1 nacht verbleven in maart 2024
Reactie van Customer Service op 13 mrt 2024
Wilbert, it's regrettable to hear about your encounter with cleanliness during your stay. Ensuring our rooms and all provided amenities meet a high standard is of utmost importance. Your feedback will be shared with the relevant team to help us continually assess and improve our services. We appreciate your patience and strive to ensure a better experience for our guests in the future.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Jennifer, it's wonderful to hear that your stay at SpringHill Suites Austin South was satisfactory. Our goal is to provide an exceptional experience and we're delighted that we succeeded in your case. We genuinely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 9 mrt 2024
Thanks for the fantastic rating, Nicola!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Austin South. We're all looking forward to your next stay with us.

10/10 – Uitstekend

Akiya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was amazing! The receptionist during the day and night was always amazing!
3 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Akiya, we're thrilled to hear your glowing praise for the superb service offered by our reception colleagues at the SpringHill Suites Austin South. We strive to leave a lasting impression and it appears we were successful during your stay. We look forward to your next visit with us!

8/10 – Goed

Solomon

Reisde met familie
Hotel a bit dated needs some refresher staff was great
1 nacht verbleven in februari 2024
Reactie van Customer Service op 11 feb 2024
Solomon, thank you for taking the time to share your feedback. It's great to hear how impressed you were with our team members at SpringHill Suites Austin South. We continually strive to enhance our property and appreciate your comments regarding its current condition. We hope to welcome you back soon.

10/10 – Uitstekend

Adolfo

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to work
1 nacht verbleven in februari 2024
Reactie van Customer Service op 8 feb 2024
Adolfo, it's fantastic to know that SpringHill Suites Austin South's location perfectly met your business needs. We hope to see you again whenever your job brings you back to the Austin area. Safe travels until then.

6/10 – Redelijk

Harold

1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Harold, thank you for taking the time to rate your stay. Going by your rating, it seems your experience was satisfactory, though there may be room for improvement. Your feedback is crucial to help us elevate the level of service offered. We're eager to do better, and urge you to share details about your stay if you wish. Looking forward to seeing you again.

10/10 – Uitstekend

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in februari 2024
Reactie van Customer Service op 4 feb 2024
Thank you for the amazing rating, Stacy!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Suites Austin South soon!Thanks again for leaving your feedback!

10/10 – Uitstekend

Abby

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So far everything is good. I like that I am able to sign in to my Netflix on the TV instead of having to watch from my iPad.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 3 feb 2024
Abby, it's delightful to learn about your positive experience at SpringHill Suites Austin South. We're pleased that you're enjoying the convenience of our TV's Netflix feature. We continuously aim to make your stay as comfortable and enjoyable as possible. Look forward to welcoming you again in the future.

4/10 – Matig

Jeremy

2 nachten verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Jeremy, we noticed your rating and feel a sense of deep regret that your stay did not meet your expectations. As we strive to enhance each guest's experience, any additional details or suggestions would be greatly appreciated. We would certainly welcome the opportunity to improve upon your next visit.

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Thank you for the perfect rating, Mary!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Austin South. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 – Uitstekend

glenn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to our destination and very reasonably priced. Had access to another Marriot property with a first rate restaurant just across the parking lot.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Glenn, it's wonderful to hear you found the location of SpringHill Suites Austin South favorable and the pricing agreeable. We're also happy that you enjoyed the ease of access to the high-quality dining options just a short walk away. We hope to welcome you back soon.

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 25 jan 2024
Adam, thank you for choosing SpringHill Suites Austin South for your stay. We're delighted you had a positive experience. It's our team's commitment to ensure the utmost comfort and satisfaction for our guests. Looking forward to welcoming you back in the future!

8/10 – Goed

Filipe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima custo benefício. Apenas não tem nada por perto... não dá pra fazer quase nada a pé
2 nachten verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Filipe, obrigado por reservar um tempo para compartilhar seu feedback. É ótimo saber que você encontrou valor em sua estadia no SpringHill Suites Austin South. Entendemos que nossa localização pode não ter atendido às suas expectativas em relação a pontos de interesse que podem ser percorridos a pé. Continuamos a explorar maneiras de melhorar melhor as experiências dos nossos hóspedes. Esperamos recebê-lo de volta em sua próxima visita a Austin.

10/10 – Uitstekend

Patricia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Patricia, thank you for choosing SpringHill Suites Austin South and for the esteemed rating you awarded us. We are thrilled to know we met your expectations and hope to host you again the next time you are in Austin. Safe travels!

2/10 – Ontzettend slecht

Matthew

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a true Springhill
Room was more like a red roof inn than spring hill. Reeked of air freshner and very old. To check in took us over 20 minutes just for the receptionist to come out the back. Definitely would not recommend
1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 jan 2024
Matthew, it's unfortunate to hear about your experience and we sincerely regret any inconvenience caused. We understand that the general condition of the room and the check-in process didn't meet your expectations. This feedback has been shared with our team and we're already looking into ways to improve. While we appreciate all feedback, it's disheartening when we don't live up to our guests' expectations and we hope we can show you a better experience in the future.

2/10 – Ontzettend slecht

Mauricio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Frozen
Sooooo cold! Bathroom floor was ice cold. Unbearably cold. Shower was a mess to get hot water to come out. And the a/c heater unit very annoying. Didn’t blow hot air and fan stays on circulating cold air.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 18 jan 2024
We appreciate the feedback, Mauricio.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 – Uitstekend

martin mora

1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Martin, thank you for your perfect score review on Expedia! We're thrilled that you had a great stay at SpringHill Suites Austin South. We hope to see you again on your next trip to Austin. Safe travels!

10/10 – Uitstekend

Filipe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Thanks for the perfect rating, Filipe! We can't wait to see you again soon for another amazing experience at SpringHill Suites Austin South. Have a great day!

8/10 – Goed

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a property that needs some maintenance. The first room we were in had a strong disinfectant or air freshener smell. We tried it through the first night but had to change rooms for the second night. In both rooms, Both rooms needed work on their caulking. The second room had a towel rack that was ready to come off the wall. The second room smelled fine until the blower came on. Then it was a musty smell...not too overwhelming but not fresh either.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Richard, thank you for taking the time to share your observations. It's disheartening to learn your stay was affected by concerns relating to scent and general upkeep. We take comments regarding maintenance seriously and assure you that the noted issues will be considered by our management team. Your experience will serve as a helpful measure for improving our guest experience. We strive to provide a comfortable, clean environment and look forward to an opportunity to show you improved service on your next visit.

10/10 – Uitstekend

Tashan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
SpringHill did their job. You guys didn’t and when I called to let you know that I couldn’t check in due to you guys having my reservation pending I got hung up on by your customer service agent. SpringHill suites had to cancel my reservation through Expedia and get CHARGED again to get out of the cold.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 14 jan 2024
Tashan, it's great to hear that SpringHill Suites Austin South lived up to your expectations. We deeply regret the difficulties you encountered during check-in and any inconvenience caused. We sincerely hope your stay at our hotel made up for it and we look forward to your return. Rest assured, your points regrading customer service will be addressed.

8/10 – Goed

Leonardo, Tacoma

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Customer Service op 2 feb 2024
Leonardo, thank you for your positive Expedia rating of SpringHill Suites Austin South. We appreciate it and hope to welcome you back soon for another delightful stay.

10/10 – Uitstekend

Nola

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was so friendly and the hotel was very clean!
3 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Nola, it's delightful to hear your positive feedback about SpringHill Suites Austin South. It's wonderful to know that our diligent team members made you feel welcome and you appreciated the cleanliness of our facilities. Your stay is of the utmost importance to us, and we hope to host you again in the future.

10/10 – Uitstekend

Ofilia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk receptionist was super kind and had great customer service skills
1 nacht verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Ofilia, thank you for choosing SpringHill Suites Austin South for your stay. We're pleased to hear you enjoyed our team member's warm hospitality at the front desk. It's always our goal to provide excellent customer service and we're glad you experienced just that. We look forward to welcoming you back on your next visit.

10/10 – Uitstekend

Emmanuel, Oxon Hill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Emmanuel, thank you for your top-notch rating. We're thrilled your stay at SpringHill Suites Austin South met your expectations. Your feedback is treasured and we're excited to welcome you back in the future!

8/10 – Goed

Joseph M, San Antonio

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get to
1 nacht verbleven in december 2023
Reactie van Customer Service op 28 dec 2023
Joseph M, thank you for choosing SpringHill Suites Austin South. We're pleased to hear that our location was convenient for you. We appreciate your valuable feedback and hope to welcome you back in the future.

10/10 – Uitstekend

Irasema

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 28 dec 2023
Irasema, we are delighted to learn about your top score rating for SpringHill Suites Austin South. It's great to see that you had a memorable experience. We appreciate your endorsement and look forward to welcoming you back on your next Austin adventure.

8/10 – Goed

Alvin Gino

1 nacht verbleven in december 2023
Reactie van Customer Service op 16 jan 2024
Thanks for the 4/5 rating, Alvin!We're thrilled you enjoyed your time at SpringHill Suites Austin South so much! We look forward to sharing an even better experience with you soon.

4/10 – Matig

Virginia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 27 dec 2023
We appreciate you sharing your concerns with us, Virginia.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 – Uitstekend

Ricardo Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 25 jan 2024
Ricardo, thank you for choosing SpringHill Suites Austin South and for taking the time to share your positive rating on Expedia. We're delighted to know that you've had an exceptional experience. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Hong, Oakland Township

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, clean and big space and good price
2 nachten verbleven in december 2023
Reactie van Customer Service op 22 dec 2023
Hong, it's delightful to hear you enjoyed your stay at SpringHill Suites Austin South. We are thrilled that you found value in our spacious accommodations and high cleanliness standards. Do consider us for your future trips. We're keen on providing another excellent experience.

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk workers
2 nachten verbleven in december 2023
Reactie van Customer Service op 21 dec 2023
Richard, it's wonderful to hear that you enjoyed interacting with our dedicated team at the front desk at SpringHill Suites Austin South. We deeply value your positive feedback and hope to see you again soon!

6/10 – Redelijk

Kylie Elizabeth

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unfortunately my room wasn't very clean when I arrived, but staff was extremely understanding accommodating when I asked to switch to the Hilton across the street. Although the cleanliness is more on the housekeeping staff not so much on them, the front desk did everything they could to ensure that I was taken care of, and that was greatly appreciated.
1 nacht verbleven in december 2023
Reactie van Customer Service op 21 dec 2023
Kylie, your experience with cleanliness is regrettable. We appreciate you acknowledging the responsiveness of our front desk team members. Despite your challenges, our priority is to guarantee your comfort. In the future, we aim to better manage these situations to increase our guests' overall satisfaction. Thank you for sharing your feedback.

10/10 – Uitstekend

Virginia

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The ice machine didn't work and the phone in my room was dead. Couldn't get a wake up call.
1 nacht verbleven in december 2023
Reactie van Customer Service op 19 dec 2023
Virginia, while it's disheartening to hear about your experience with a few amenities not being up to standard, we certainly appreciate your valuable input. It is through feedback like yours that we're able to aim towards continual improvement. We're working diligently to address the issues regarding transient features such as the ice machine and room phone. We assure you that this experience does not reflect the typical level of service at SpringHill Suites Austin South. We hope to have the opportunity to deliver an optimal stay for you in the future.

10/10 – Uitstekend

Eric, Stockton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Customer Service op 18 dec 2023
Eric, we appreciate your high rating for SpringHill Suites Austin South! It's wonderful to know we were able to make your stay a great one. We hope you'll be joining us again in the future.

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for the weekend to attend a wedding. Family friendly staff and beds were super comfy and rooms were clean. Definitely met expectations.
2 nachten verbleven in december 2023
Reactie van Customer Service op 18 dec 2023
Jessica, thank you for sharing your experience at SpringHill Suites Austin South. We're thrilled our team members made you feel welcome and you found our beds to be exceptionally comfortable. It's wonderful to hear your stay with us lived up to your expectations. We look forward to welcoming you back for any future trips to Austin.

2/10 – Ontzettend slecht

Guido

2 nachten verbleven in december 2023
Reactie van Customer Service op 30 dec 2023
We appreciate the feedback, Guido.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 – Ontzettend slecht

Celia

1 nacht verbleven in november 2023
Reactie van Customer Service op 7 dec 2023
Celia, we noticed your rating and regret to see that your experience didn't meet your expectations. We'd greatly appreciate it if you could share some details about what went wrong during your stay so that we can address these concerns for future service improvements. Your feedback matters to us and our aim is to create a satisfactory experience for all guests.

10/10 – Uitstekend

Charlotte

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice area and secure.
1 nacht verbleven in december 2023
Reactie van Customer Service op 5 dec 2023
Charlotte, thank you for highlighting the qualities you appreciated at SpringHill Suites Austin South. We're glad our location provided a sense of reassurance during your stay with us. We look forward to welcoming you back soon.

8/10 – Goed

Jodi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was really kind and helpful, we appreciate them.
1 nacht verbleven in december 2023
Reactie van Customer Service op 5 dec 2023
Jodi, it's great to hear that you found our team members at SpringHill Suites Austin South to be extremely kind and supportive. We're pleased they made a positive impact on your stay. Your feedback is deeply appreciated and we look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Celia

2 nachten verbleven in november 2023
Reactie van Customer Service op 5 dec 2023
Celia, we're really sorry to see that your experience did not meet your expectations. We hope you give us the opportunity to serve you better in the future.