Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion.
The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish.
I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor.
The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years.
The carpets in the room were worn and stained.
There was no telephone as advertised on the website, so that needs updating, as does the hotel.
Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.
