2/5 – Matig
Ilija
21 mrt. 2022
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not a place I would recommend.
The positives:
Check-in was pleasant.
The room was nice and clean.
The food at the restaurant was very good, the breakfast was good.
The negatives:
On our last day an alarm went off at around 06:00 so we left the room of course. At the lobby nobody knew what was going on. Just one person from the staff was confusingly walking back and forth without giving us any information. Other guests, just like us, were confused about the situation. The alarm would go on and off for about 45 minutes without anyone knowing what was going on and without anyone telling us what was going on. Pure confusion.
When the alarm stopped we went back to the room and thought we can have an early breakfast to forget the unpleasant and very early morning. Going to the kitchen we were then greeted by the kitchen staff telling us that the breakfast was delayed and we would have to come back later.
To summarize:
Luckily it was a false alarm, just imagine if it was for real, it would have been pure chaos.
In this case the negatives could have been fixed very easily.
More information could have been given to the guests who were waiting in the cold outside while the alarm was being fixed. We knew nothing.
When guests go to the kitchen to have breakfast and most of the food is there you do not send them out and tell them to come back later, you offer them coffee and you apologize for the crappy morning we were having.
Luckily it was just a false alarm. Not a place I would recommend.
2 nachten verbleven in maart 2022