Kameruitzicht

Beoordelingen van Hourglass Hotel, Ascend Hotel Collection

3 out of 5
Hourglass Hotel, Ascend Hotel Collection
2400 Camino Del Rio Court, Bakersfield, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 670 van 1143 beoordelingen" "
Gastenscore: 8 - Goed. 288 van 1143 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1143 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1143 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1143 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

jurgen

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like the fact that they mention a continental breakfast, because it isn't. You can hardly call fruit juice, yoghurt and some fruit a breakfast...
1 nacht verbleven in oktober 2023
Reactie van pm op 7 okt 2023
Hi Jurgen, Thank you for bringing this to our attention, and we hope to have another opportunity to exceed your expectations on your next stay.

6/10 – Redelijk

glenn

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The airconditioning was too noisy.
1 nacht verbleven in september 2023
Reactie van DV op 16 sep 2023
Dear Glenn, we apologize for the inconvenience. Thank you for letting us know. Please come again soon.

8/10 – Goed

Sarah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent and hygienic rooms, friendly staff. Continental breakfast is a joke, they only had yoghurt and a packaged pastry. Better to offer paid option then to give this 'for free'.
1 nacht verbleven in september 2023
Reactie van DV op 7 sep 2023
Hello Sarah, we're happy to hear the room and our staff was a good experience. We apologize for the breakfast, we will work on it! Thank you for the feedback. Please come again!

8/10 – Goed

Brigitte

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in mei 2023
Reactie van GM op 1 jun 2023
Dear Brigitte,Thank you for taking the time to rate our hotel! We value your business and hope to see you next time.

10/10 – Uitstekend

Nancy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel. Clean. Good bathroom. Hairdryer and irion facilities. Surrounding not interesting . For us just for one night. Good breakfast to go. Good parking space. Friendly staff. Quick incheck. Good restaurant across the street. Hungry Hunter. Would book it again passing through.
1 nacht verbleven in mei 2023
Reactie van GM op 22 mei 2023
Dear Nancy,Thank you for your feedback! We are delighted to know you had a pleasant stay at our property. We can't wait to have you again.We appreciate and value your business.

8/10 – Goed

Ida

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig schoon en net hotel. Zwembad was heerlijk!
1 nacht verbleven in juli 2022
Reactie van Curtis - General Manager op 2 aug 2022
Hello Ida, Thank you for the review.

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very nice considering the price point, I was pleasantly surprised. Would definitely book again!
1 nacht verbleven in april 2024
Reactie van PM op 28 apr 2024
Hello Jesse, thank you for taking the time and leaving us a review. We are glad to hear that you enjoyed our hotel. We hope to see you again soon.

8/10 – Goed

Marshelle

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view of the pool area
1 nacht verbleven in april 2024
Reactie van PM op 25 apr 2024
Hello Marshelle, Thank you for taking the time and leaving us a review. We are glad to hear that you liked our pool area. We hope to welcome you again soon.

10/10 – Uitstekend

Loretta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Trip was great with one exception: I was looking forward to the hot tub (having knee problems) and it was out of order and we were not told until we went to get in and found it taped off.
1 nacht verbleven in april 2024
Reactie van PM op 23 apr 2024
We are glad to hear you had a great trip overall, Loretta! I'm sorry to hear about the inconvenience with the hot tub, especially given your knee issues. Your feedback is valuable, and we will ensure to work on better communication regarding amenities in the future.

8/10 – Goed

Liliana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful when we needed to get tv connected. We stayed two nights and the room was not cleaned up or provided with clean towels. Also the night stand bulb went out and had to request it twice.
2 nachten verbleven in april 2024
Reactie van PM op 22 apr 2024
Thank you for sharing your experience, Liliana. We apologize for the inconvenience you encountered with the housekeeping and maintenance issues during your stay. We appreciate your patience and hope to have the opportunity to welcome you back for an improved stay.

8/10 – Goed

Dinah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great experience, friendly staff, clean hotel, convenient grab-and-go breakfast. The card keys weren't working initially, so we had to have someone let us in our room everytime we stepped out. That was fixed within a couple of hours. We had a room on the 1st floor and can hear footsteps and floor creaking from upstairs... maybe better to get a room upstairs.
2 nachten verbleven in april 2024
Reactie van PM op 22 apr 2024
Hello Dinah, thank you for sharing your experience with us. We're glad to hear that you enjoyed our friendly staff. We apologize for the inconvenience with the card keys and noise disturbances. Your feedback is noted, and we'll work to address these issues to ensure a more seamless stay for our guests in the future. We hope to welcome you back for an improved experience.

10/10 – Uitstekend

baby

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen hotel
1 nacht verbleven in april 2024
Reactie van PM op 22 apr 2024
Gracias, por tu calificación perfecta y tu comentario positivo. Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel. Esperamos darle la bienvenida de nuevo en el futuro.

10/10 – Uitstekend

Wendell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing. Only bad side was no elevator in the back building of the hotel. Luckily, there was only two floors. Large clean rooms with a nice balcony.
4 nachten verbleven in maart 2024
Reactie van PM op 20 apr 2024
Hello Wendell, Thank you for the amazing review. We are glad our staff was helpful to you and you had a good stay with us. We hope to welcome you back soon.

10/10 – Uitstekend

Shantae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean hotel
1 nacht verbleven in april 2024
Reactie van PM op 19 apr 2024
Hello Shantae, Thank you for taking the time and leaving us a review. We are glad to hear that you liked our hotel. We hope to welcome you back for another great stay.

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van PM op 18 apr 2024
Hello Megan, we appreciate you for leaving us a review. We hope to welcome you back for another great stay.

6/10 – Redelijk

Kirt

Reisde met partner
Room was nice. Had earwigs in the bathroom. Bathtub stopper missing. Lobby was big but empty the breakfast had these strange chairs with what looked like gold anodized beer kegs so limited seating and only enough room on those stupid little barrels for on cup of coffee. Also no elevator so access to second floor is not available for fiscally challenged. Outside was well lit but there were large numbers of homeless at back of property between parking lot fence and freeway.
1 nacht verbleven in april 2024
Reactie van PM op 16 apr 2024
Hello Kirt, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room nice, but we apologize for the issues you encountered during your stay. We have security personnel on-site 24/7 to ensure the well-being of our guests and the security of the property.

8/10 – Goed

Sylvie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van PM op 17 apr 2024
Hello Sylvie, Thank you for taking the time and leaving us a review. We hope to welcome you back soon.

10/10 – Uitstekend

Esther

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van PM op 20 apr 2024
Hello Esther, Thank you for taking the time and leaving us a review. We are glad you had a good stay with us. We hope to see you again in near future.

8/10 – Goed

juan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large rooms , clean and good view to the swimming pool area. Staff was nice. Pool should have heated water to make it more enjoyable
1 nacht verbleven in april 2024
Reactie van PM op 14 apr 2024
Hello Juan, Thank you for your recent stay and review. We're glad you enjoyed our spacious rooms. While our pool isn't heated, we do offer a Jacuzzi. We hope to welcome you back soon.

10/10 – Uitstekend

Johanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Staff is very friendly. The grounds are lovely. The pool is very nice. Rooms are clean, comfortable, and have microwaves and mini frige. Reccomend staying in a King room on the first floor. Wi-fi is good and there are several USB charging slots located throughout the room.
2 nachten verbleven in april 2024
Reactie van PM op 12 apr 2024
Hello Johanna, thank you for sharing your positive experience! We're delighted to hear that you found our hotel great, with friendly staff and well-equipped rooms. We look forward to welcoming you back soon!

10/10 – Uitstekend

Andrii

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place for one night stay, also is jacuzzi there
1 nacht verbleven in april 2024
Reactie van Front Desk-J op 11 apr 2024
Hello Andrii, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 – Goed

Aida

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The air conditions were not in operation in our bedrooms. We were three groups of family members.
1 nacht verbleven in maart 2024
Reactie van Front Desk - J op 11 apr 2024
Hello Aida Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We do apologize for the Inconvenience with the air conditioning and will gladly have maintenance take a look. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 – Goed

Silvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and comfortable rooms. Only complaint was it was too cold outside to enjoy the pool. :)
1 nacht verbleven in april 2024
Reactie van PM op 12 apr 2024
Hello Siliva, we appreciate you for taking the time and leaving us a review. We are glad that you liked our facility. We are sorry to hear that you weren't able to enjoy our pool. We hope you welcome you again soon.

10/10 – Uitstekend

Murielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van DV op 9 apr 2024
Thank you Murielle, for taking the time to rate our hotel. We are delighted to hear that you enjoyed your stay with us. Hourglass Hotel hopes to welcome you soon!

10/10 – Uitstekend

Karen

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van FD op 9 apr 2024
Hello Karen, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean & nice , coming from LA to stay an over night trip , I was worried about my truck mainly & they gave me the reinsurance that it will be safe. Room was supper nice & clean! , felt like luxury & bed supper comfortable!!
1 nacht verbleven in april 2024
Reactie van Front Desk op 8 apr 2024
Hello Jose, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

6/10 – Redelijk

patricia

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk op 4 apr 2024
Dear Valued Guest,Thank you for staying at Hourglass Hotel in Bakersfield Ca. We hope you had a good time and look forward to seeing you again!

10/10 – Uitstekend

Betty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very welcoming. The dining was excellent!!
1 nacht verbleven in maart 2024
Reactie van FD op 9 apr 2024
Hello Betty, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay and that our staff did a great job in welcoming you :) We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 – Uitstekend

Tanya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We came to Bakersfield for a concert at Mechanics Bank and we needed somewhere to stay overnight. Check-in was quick and easy, getting an Uber was no problem, and the night was peaceful. Staff was also friendly and courteous!! Definitely would stay here again!!
1 nacht verbleven in maart 2024
Reactie van Bree op 30 mrt 2024
Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future .

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful, large room. Clean and quiet area
2 nachten verbleven in maart 2024
Reactie van Front Desk op 28 mrt 2024
Hi Barbara! We appreciate the feedback and are happy to see you enjoyed your stay with us. We hope to see you again soon! Have a lovely day.

10/10 – Uitstekend

elizabeth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Balcony
2 nachten verbleven in maart 2024
Reactie van Pm op 27 mrt 2024
Hello Elizabeth, Thank you for taking the time and leaving us a review. We are glad that you liked our hotel. We hope to you welcome you back soon.

10/10 – Uitstekend

David

1 nacht verbleven in maart 2024
Reactie van BREE op 12 apr 2024
Thank you for your feedback We appreciate your stay here with us , and hope to see you again soon in the near future

10/10 – Uitstekend

martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van PM op 18 mrt 2024
Hello Martha, Thank you for the positive review. We are happy to hear that you liked your stay with us. We hope you welcome you back soon.

8/10 – Goed

Pascal, Breitenbach am Inn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Unterkunft ist schön und neu. Personal super. Die Anlage sehr gepflegt und sauber. Frühstück durchaus in Ordnung. Für eine Nacht reicht es vollkommen aus.
1 nacht verbleven in maart 2024
Reactie van PM op 16 mrt 2024
Hallo Pascal, vielen Dank, dass Sie sich die Zeit genommen haben und uns eine Bewertung hinterlassen. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, dass wir uns bald wiedersehen.

6/10 – Redelijk

Jessica

Reisde met familie, Reisde met familie en kleine kinderen
Staff was really nice until checkout. They entered our room around 10 am when check out is at 11 am. Although apologetic, very awkward. It wasn't even for housekeeping. The front desk staff was rude during check out. But the check in process at night was easy and the guy was very nice. So it depends on who you get. They were painting and doing maintenance in front of our room during our stay which wasn't too bothersome but I can see it can be. They start at 8-9am and are very loud. But we were awake luckily beforehand. Lots of nicks on walls and water damage on the ceiling. But the pool was nice and breakfast was nice as well. Grab and go breakfast rather than a continental. Room was very spacious.
2 nachten verbleven in maart 2024
Reactie van PM op 14 mrt 2024
Hello Jesscia, Thank you for taking the time and leaving us a review. We are sorry to hear about your difficulties you had during your stay with us. We apologize for all the inconveniences you had with us. We hope you welcome you back for a better experience.

10/10 – Uitstekend

Hank

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms, lots of space. Nice pool and hot tub.
2 nachten verbleven in maart 2024
Reactie van DV op 13 mrt 2024
Dear Hank, thank you for taking the time to give us your feedback. We are happy to hear you had a great experience with us and hope to welcome you back soon.

8/10 – Goed

Mohammad

1 nacht verbleven in maart 2024
Reactie van Front Desk op 31 mrt 2024
Hello Mohammad, We appreciate the time you took to write us a review and are glad to see you enjoyed your stay. We hope you choose us again for your next stay!

8/10 – Goed

Thayna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a wonderful place the only problem was that they decide to have workers working very early in the morning… we were made to wake up earlier than had planned to because of cleaning, grass cutting and leaf blowing in the morning. I don’t think these need to happen so early. Of course this all helps in the wonderful up keeping of the hotel - and it is indeed well kept, but management should consider having these happen after lunch as some people staying in the hotel are travelling and would like the opportunity to actually rest and not be forced awake by 8am
1 nacht verbleven in maart 2024
Reactie van PM op 9 mrt 2024
Dear Thayna, thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the early morning cleaning activities. Your suggestion to consider scheduling these tasks after lunch is noted. We appreciate your understanding and hope to welcome you back for a more restful stay.

6/10 – Redelijk

Josephine

1 nacht verbleven in maart 2024
Reactie van Front desk op 25 mrt 2024
Hello Josephine! We appreciate the feedback and look forward to you staying with us again!

10/10 – Uitstekend

Mikala

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Bree op 4 mrt 2024
Mikala Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future.

10/10 – Uitstekend

Raffaele

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very clean and comfortable hotel. Has a nice swimming pool with lots of sun chairs and cabana-like shade. The breakfast is a grab and go. No dining area. But there’s a good selection of hot and cold items. Pleasantly surprised with this place.
1 nacht verbleven in februari 2024
Reactie van PM op 28 feb 2024
Hello Raffaele, Thank you for taking the time and giving us a feedback. We are happy to hear you liked our amenities. We hope to welcome you back soon!

2/10 – Ontzettend slecht

Aigul

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van PM op 28 feb 2024
Dear Aigul, we are sorry to hear about your experience. Please accept our apologies for any difficulties you encountered during your stay. We hope you welcome you back and provide you with a much better experience.

10/10 – Uitstekend

Viorel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in februari 2024
Reactie van PM op 28 feb 2024
Hi Viorel, Thank you for taking the time and leaving us a review. We hope you welcome you back soon.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly.
1 nacht verbleven in februari 2024
Reactie van PM op 24 feb 2024
Hi Michael, Thank you for taking the time and leaving us a review. We are glad that you enjoyed your stay with us and found our staff friendly.

10/10 – Uitstekend

Trevion

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plenty of parking, quiet and secure. Sheets were a bit stiff but I'm a snob about that kind of thing. I slept well, regardless. The continental breakfast is a continental breakfast! It's fine. Plenty of Danish, fruit, juice and coffee. The water dispenser was a plus as well. One thing that stood out to me was the professionalism of the staff. It was bordering, dare I say, warmth? Everyone I passed acknowledged me and greeted me with a, "Good morning" salutation. It may be a small thing but it matters, and I appreciate it. I look forward to staying here on future trips to Bakersfield and have no problem recommending.
3 nachten verbleven in november 2023
Reactie van DV op 21 feb 2024
Hello Trevion, we are so delighted to hear you enjoyed our hotel and our breakfast. We are pleased to hear that our staff was friendly, as our main priority is to provide our guests with the best customer service. We hope to welcome you soon.

6/10 – Redelijk

Anita

Positief: Netheid
Negatief: Personeel en service
Booked ADA room with Expedia. Wasn't placed in one by hotel. Had to insist and show Expedia booking. Given room far away from entrance and handicap parking. Safety locking bolt on door doesn't work well. Surface of room floor uneven near heating/ac unit. Will not stay in this property again due to large deposit charge to my credit card.
1 nacht verbleven in februari 2024
Reactie van DV op 21 feb 2024
Hello Anita, we are sorry to hear you did not have a pleasant stay with us. If you were at all uncomfortable with your room, a call to the front desk we would have been more than happy to make you comfortable. As for the safety lock and the flooring, we will look into it right away thank you for bringing it to our attention. The deposit is just a hold for incidentals and our hotel policy we apologize for the inconvenience. Thank you for choosing to stay with us, take care.

8/10 – Goed

Anita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and service! Convenient to freeway but quiet.
1 nacht verbleven in februari 2024
Reactie van DV op 15 feb 2024
Thank you Anita, for taking the time to write us a review and rating. We are happy to hear that our location was convenient for you. We hope to welcome you again soon.

10/10 – Uitstekend

rogelio

1 nacht verbleven in februari 2024
Reactie van Front Desk op 20 mrt 2024
Hi Rogelio!We appreciate the review and hope to see you again soon!

10/10 – Uitstekend

Gurveer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is incredibly nice and the gentleman at the front desk was very very friendly. I usually travel alone and I feel very safe here!
1 nacht verbleven in februari 2024
Reactie van PM op 2 feb 2024
Dear Gurveer, thank you for your kind words! We're thrilled to hear you found our hotel incredibly nice and felt safe during your stay. We look forward to welcome you again.

10/10 – Uitstekend

Araceli

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very kind...it was nice, quiet , clean and affordable. Breakfast on the go and complimentary coffe was the best...i will ve staying herr from now on when i visit Bakersfield
3 nachten verbleven in januari 2024
Reactie van Bree op 29 jan 2024
Araceli Thank you so much for your Feedback We Appreciate your stay here with us, and are glad to welcome you back & see you in the near future.