Bar (ter plaatse)
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Beoordelingen van Opera Hotel

2 out of 5
Opera Hotel
Ahmad Rajabli 173, Baku

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 13 van 24 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 24 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 24 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 24 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 24 beoordelingen" "

7,4/10

Netheid

7,2/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

john, Ashburn

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice decor, but poor amenities...
8 nachten verbleven in september 2023

10/10 – Uitstekend

EMRE

6 nachten verbleven in april 2023

10/10 – Uitstekend

MUHAMMET

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geniş Odalar
Opera Otel, temizlik ve hizmet olarak güzel bir otel. Odaları geniş ve ferah. iş seyahatleri için tavsiye ediyorum.
3 nachten verbleven in april 2023
Reactie van Kanan Ibrahimov op 27 mei 2023
Thank you so much for taking the time to share your feedback, it is very important to us. We are happy to know that you enjoyed your stay with us and will certainly share your comments with the team so we may continually work to improve our services.We hope to welcome you back again soon.Best wishes,Opera Hotel BakuKanan Ibrahimov

10/10 – Uitstekend

Aleksandr

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019

6/10 – Redelijk

SHAKIR

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NO TECHNICAL SERVICE
Its more like a single person hotel, I was staying with family and there was major leakage in Bathroom, I requested next day after sleeping overnight & my booking was for 2 night But when i realized the leakage overnight i complained on the reception They said We must have reported during check in We dint get repair or replace room.
2 nachten verbleven in november 2019

2/10 – Ontzettend slecht

abdulrahman

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2019

10/10 – Uitstekend

Keith, London

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has improved since my last visit. The staff's English wasn't quite as good as last time but was not a problem. Could have done with the bar being open later but there are other places to go. Staff were extremely helpful.
4 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service above all else. Agshin, the hotel manager, was excellent.
2 nachten verbleven in mei 2019
Reactie van Agshin Alizade op 7 jun 2019
Dear guest. Thank you very much for your comments. Your comments are very important for us. We are very happy for your good situation ...

2/10 – Ontzettend slecht

Akmurad

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The front desk staff including manager are very unprofessional. Always want money. I had to pay 150€ for couple of extra hours that I requested for late check out.
3 nachten verbleven in mei 2019
Reactie van Agshin Alizade op 5 jun 2019
Dear guest, First of all warm greetings from Opera Hotel Baku. Your comments and feedbacks are very important for us, Thank you for your feedback, I want to explain that normally C\in time is 14:00, and C\out time is 12:00 We also understand for early C\in and for late C\out if possible (at low season), You stayed in our hotel at pick season and early C\in and late C\out was impossible for that dates , If possible we will try to help you about early C\in and late C\out at your next arrivals Best Regards Agshin Alizade Front Office and Sales Supervisor

8/10 – Goed

Serdal

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oda sigara kokuyordu. Onun disinda hersey mukemmeldi. Tesekkurler..
2 nachten verbleven in mei 2019

4/10 – Matig

Anja

Negatief: Netheid, personeel en service
1 nacht verbleven in april 2019
Reactie van Manolya Yildizsafer /Hotel Operation Manager op 13 jun 2019
First of all thank you very much for choosing to our hotel. And i want to point that your opinion so important for us and our potential guest.

10/10 – Uitstekend

Nivedhana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Nice clean hotel and friendly staff. A little far away from the tourist locations though. Breakfast was average. We had an excellent stay overall.
5 nachten verbleven in augustus 2018

8/10 – Goed

Bilal

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I would rate it 8/10
Hotel is a good choice. Free parking and staff are nice. Center of kuba
3 nachten verbleven in september 2018

10/10 – Uitstekend

moayad

staff amazing so friendly
it was really amazing and wonderful
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Rata, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious comfortable rooms with great staff
We really enjoyed the spacious rooms and helpful staff in this hotel. For tourists who want to walk it is a long way from the waterfront and main attractions so a taxi is required however this is affordable at around 5 manat
5 nachten verbleven in mei 2018

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Bad room service
Room service is too bad

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay at OPERA was very nice and satisfying. The staffs were good and kind.
3 nachten verbleven in december 2017
Reactie van Manolya Yildizsafer op 8 jan 2018
Dear kindly guest, First of all thank you very much for choosing to Opera hotel and good comment our hotel and staffs. We will waiting you again with pleasure. Best Regards, Manolya Yildizsafer Operation Manager

10/10 – Uitstekend

Keith, London, England

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Smart, Comfortable and very friendly staff.
I had an extremely warm welcome when I arrived. Check in was very efficient and quick. All the staff that I came across were very friendly and helpful. The room was very clean, comfortable and well laid out & very big I didn't feel closed in. The room was suitably warm when I arrived & for the duration of my stay.
3 nachten verbleven in november 2017
Reactie van Manolya Yildizsafer/ Hotel Operation Manager op 7 dec 2017
Dear Keith, First of all thank you very much for choosing Opera Hotel for your staying in Baku. We are pleasured that to host you. We are waiting you again with pleasure. Best Regards,

2/10 – Ontzettend slecht

Noor

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Opera hotel lacks customer service skills
Booked this hotel for 2 nights, got to the hotel from the airport at 2:30am. To my surprise, the receptionist informed me that the hotel was fully booked and his colleague hadn't logged my booking on their system. After the receptionist called his manager the story changed. He then said the hotel had cancelled the booking (trying to get out and place the blame with hotel.com and me). I informed the receptionist that he was lying as hotel.com would notify me of cancellation. I called hotel.com and they were so great and helpful. They arranged another hotel nearby and upgraded my room. Unlike the staff at Opera hotel.
2 nachten verbleven in augustus 2017

6/10 – Redelijk

Anonymous, UAE

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Extremley good facility with bad service
Stay was for 2 nights..while checking in the lady on the desk was very rude, that she ringed the bell for my wife so she can stop talking..she also took long time for check in and offered us tea, which she later cancelled because our rooms were ready and we already have tea bags in our rooms as she mentioned! breakfast is very bad in terms of options.

10/10 – Uitstekend

Maziar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It is a great hotel with a very good service. All staff members was helpful and respectful. The hotel is quite clean an has a friendly environment. We had a great time staying at this hotel and will come back again!
Dear Mr Maziar, First of all thanks a lot for your good ideas about our teams and our hotel. And we wait you again with pleasure. Best Regards, Manolya Yildizsafer

10/10 – Uitstekend

Hussain, Saudi Arabia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
I have stay in this hotel with my family for 5 nights. The staff was very nice and help full they speak English I deal with Sabit he was nice person help me to take Tours around Baku. The room is big and very clean and quit also you can use the GM for free I would recommend for other traveler to stay there and I'm looking to stay there for next visit. Thanks Hussain
Reactie van Manolya Yildizsafer op 18 feb 2017
Dear Mr Hussain First of all thank you for choicing our hotel. We are very gratefull to you for such kind of comment. We are happy for that we maked everything to you as you wish. We hope to see you again at our hotel. Best regards Opera hotel Team

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Хороший отель
Я останавливалась в этом отеле на 9 ночей. Номер мне понравился. Просторный, чистый и комфортный. Удобная кровать. В декабре в номере было тепло. Есть кабельное ТВ, немало российских каналов. В номере есть электрический чайник, халат,тапочки. Вода, чай и кофе в пакетиках в номере бесплатно, их меняют каждый день. Wifi быстрый. Ванная комната новая и современная. Хороший душ. Отель находится недалеко от станции метро Нариманов. До многих достопримечательностей пешком далеко, лучше на машине или на метро.
Reactie van General Manager op 9 jan 2017
Уважаемая Елена! Спасибо за позитивный отзыв! Мы очень рады, что Ваше проживание прошло на высшем уровне. Будем с радостью ждать Вас вновь в нашем отеле! С уважением Tural Mammadov Reception Clerk

8/10 – Goed

Carmine Ivan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ho trascorso un piacevole soggiorno della durata di 5 giorni, la struttura è situata a 500 metri dalla stazione metropolitana più vicina dalla quale si possono raggiungere tutti i punti d'interesse della città, la relativa vicinanza all'aeroporto internazionale limitano i costi di trasporto. Personale cortese ed educato, lingua inglese di livello medio/alto. La stanza molto spaziosa, le rifiniture eleganti, peccato per la vista pessima. Ho alloggiato in una stanza singola economica e il bagno era piuttosto piccolo e "incastrato" tra WC e doccia
Reactie van General Manager op 7 jan 2017
Dear guest, First of all thank you for your comment. We satisfied to host you in our hotel. Guest's ideas always most important things for us and other potential guest in the future. We are waiting you again with gladly. Best Regards, Manolya Yildizsafer Operation Manager