Arriving in the hotel we discovered that pool was out-of-order, and nobody gave any indication before we arrive @ the lounge.
I already stayed in this venue, they have a blessed view, services and amenities are okay, but the approach this time was completely wrong.
Thanks to Hotel.Com customer support I was relocated to another property and had a great weekend. Hotel staff was apparently collaborative to hotels.com team to solve the issue and book the transfer.
Will try again in the future, but I wish they'll inform the customer next time having maintenance problems.