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Beoordelingen van Clarion Hotel & Suites BWI Airport North

3.5 out of 5
Clarion Hotel & Suites BWI Airport North
6921 Baltimore Annapolis Blvd., Baltimore, MD

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 23 van 139 beoordelingen" "
Gastenscore: 8 - Goed. 24 van 139 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 139 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 139 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 139 beoordelingen" "

5,4/10

Netheid

6,4/10

Personeel en service

5,4/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jennifer

Negatief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van GM op 22 mei 2024
Dear Jennifer, We regret to see your rating and are sorry that your stay didn't meet your expectations. We would greatly appreciate it if you could provide more details about your visit. Your feedback is valuable to us and will greatly assist us in improving our services. We hope to have another opportunity to provide you with a better experience.Warm regards,Hotel Management

2/10 – Ontzettend slecht

steve

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We checked in , when to the rooms(2) filthy , bed has smoke burn and holes , door locks we moving and rooms were unhealthy in my opinion. Went back to front desk and told them we want to cancel both of our rooms. Which they did, guy at front desk was very professional and empathetic.
2 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Steve,We deeply regret hearing about your experience and sincerely apologize for the inconvenience caused. It is essential for us to ensure our guests feel comfortable and satisfied. We have taken note of your feedback and are working diligently to rectify these issues. Your positive words for our front desk staff are appreciated and we hope for an opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 – Goed

LaTanya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We was able to rest and just hang out
3 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear LaTanya, Thank you for choosing our hotel for your relaxation and downtime. We're delighted to hear that you were able to rest and enjoy your time with us. We strive to create a comfortable and serene atmosphere for our guests. We hope to welcome you back for another peaceful stay soon. Warm regards,Hotel Management

6/10 – Redelijk

Jacob

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Jacob,Thank you for taking the time to rate your stay at our hotel. We'd love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. We appreciate your input and look forward to welcoming you back soon.Warm regards,Hotel Management

4/10 – Matig

Tobi

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We stayed one night and it was okay. The bed was comfy we were on the 3 rd floor. The desk guys were nice and very busy. The shuttle guy is across the median when you walk out door 14 next to spirit airlines ticketing counter. On floor two. The hotel is not gross but it’s not great either. The breakfast is outside and down the sidewalk. The woman is there to watch exactly what you take. You are entitled to 1 fruit, 1 muffin or bagel, 1 cereal and juice or milk. It was quiet in the area. The pillows were nice. Some updating in hallways like carpet or hardwood floors would make a big difference. The elevators need some work and the rolling cart for luggage is falling apart. It was okay for our one night before the cruise. The uber to Baltimore cruise port was $26.00 with a tip. The hotel has a bus starting back up next weekend the 26th of May. I believe the sign said $25. For two guest and $5.00 additional per person but don’t quote me on the extra person thing.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Tobi, Thank you for taking the time to share your experience. We're glad to hear you found our beds comfortable and our staff accommodating. Your feedback about the breakfast, hallway decor, elevators and luggage cart is invaluable, and will certainly be taken into consideration as we continue to improve our services. We hope to have the opportunity to provide you with an exceptional stay in the future. Thank you for choosing our hotel.Warm regards,Hotel Management

8/10 – Goed

Vaughn, Catonsville

Ok. Stay two days.
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Vaughn,Thank you for choosing to stay with us and taking the time to share your experience. We're glad your stay was satisfactory. We continuously strive to exceed our guests' expectations and we would love to welcome you back for an even more enjoyable stay in the future. Your feedback is greatly appreciated.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Nicole

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is the worst hotel I’ve ever stayed at. Should have known it was bad because another guest was complaining about her room being dirty as I was checking in. However I thought it was an isolated incident. I was wrong. The whole property wreaks of smoke and urine. There was big ball of hair in the elevator and unidentified carpet stains in the hallway. The nastiness continued in my room - the toilet was filthy (stains on the seat), my shower had an open 1/2 used shampoo bottle on it that was left from the previous guest, dirt stains (looked like a shoe print) in the tub, stains on the floor, and a horrible smell throughout. On top of all of that the property has the nerve to require a $100 deposit on top of the room rate - which was not communicated when I booked. If it hadn’t been so late when I checked in, and I was only staying one night, I would’ve tried to find a room somewhere else. Actually, I would’ve been better off staying in my car. DO NOT STAY HERE!!!!!!!
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Nicole, We're sincerely sorry to hear your stay did not meet expectations. We take your feedback seriously and are truly disheartened to hear about your experience. We strive to maintain a clean and welcoming environment and apologize if we fell short. We're addressing your concerns with our team to ensure improvements. We hope you'll consider giving us another chance to provide the quality stay you deserve.Warm regards,Hotel Management

6/10 – Redelijk

Alexandra E

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room wasn’t very clean. Bathroom door was falling off hinges. Bathroom had mold around tub. Hairs on the sheets on the bed.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Alexandra E,Thank you for sharing your experience. We deeply regret to hear about the issues you encountered during your stay. Your feedback is essential for us to improve and ensure that this doesn't happen again. We truly appreciate your patience and hope to have another chance to deliver a more enjoyable experience in the future.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Olga

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Olga,We are sincerely sorry to see your 1-star rating. We always strive to provide our guests with an exceptional experience and it seems we may have fallen short during your stay. We would greatly appreciate the chance to understand your concerns better. Please feel free to share more details about your experience at our hotel. Your feedback is invaluable to us and we hope to have the opportunity to serve you better in the future. Warm Regards, Hotel Management

4/10 – Matig

RAJIV

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The check in was great The gentleman at the desk I think his name is Avi was great with forming about shuttle service from the airport and check in. Rooms has broken tiles inside the shower. Not safe for anyone to take shower. It can cause injury. Broken and damaged furniture inside the room and dirty.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Rajiv,Thank you for taking the time to share your feedback. We're delighted to hear about your positive check-in experience with Avi. However, we're sorry to learn about your concerns regarding the room condition. Your feedback is invaluable and we will ensure to address these issues promptly to provide a better experience for our future guests. We hope to have the opportunity to welcome you back soon.Warm regards,Hotel Management

2/10 – Ontzettend slecht

WIN

Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van GM op 16 mei 2024
Dear WIN,Thank you for taking the time to rate us. We regret to see that your experience did not meet your expectations. We value all feedback and we're always striving to improve our services. We would appreciate if you could share more about your experience, so we can address any issues promptly and ensure a better stay in the future.Warm regards.Hotel Management.

4/10 – Matig

Elsa

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
there was power outage and requesting money back for Saturday stay
2 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Elsa,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the unexpected power outage. We understand how this could disrupt your stay. Our team is currently reviewing your request for a refund for Saturday's stay. We value your feedback and hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 – Redelijk

Weltzy

Zakenreiziger
Just a a place to sleep I do not come to this area often to sure hit to compare
1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Dear Weltzy,Thank you for taking the time to share your experience. We understand that you found our hotel to be a convenient place to rest during your travel. We hope that on your next visit to the area, you will choose us again and allow us the opportunity to provide an even more enjoyable and comfortable stay. Safe travels!Warm regards,Hotel Management

6/10 – Redelijk

Rosco, Nampa

Positief: Personeel en service
Staff Helpful
1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Dear Rosco,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that our staff was helpful during your stay. We continually strive to provide exceptional service to our guests and your feedback is invaluable in this endeavor. We hope to have the opportunity to welcome you back in the near future for an even more memorable experience.

8/10 – Goed

Lester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good rooms
2 nachten verbleven in april 2024
Reactie van GM op 8 mei 2024
Dear Lester,Thank you for taking the time to share your experience at our hotel. We're thrilled to hear you enjoyed our rooms! Your satisfaction is our top priority, and your feedback helps us to continuously improve our services. We hope to have the pleasure of welcoming you back soon.Warm regards,Hotel Management

8/10 – Goed

Lester

Positief: Netheid, staat van de accommodatie en faciliteiten
Convenient
2 nachten verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Lester,Thank you for taking the time to review your stay with us. We're delighted to know that you found our location convenient. We strive to provide our guests with an ideal base to explore the area. We hope to welcome you back soon for another pleasant and convenient stay.Warm regards,Hotel Management

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a very nice time
1 nacht verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Ashley,Thank you for your wonderful review! We're thrilled to hear you had a nice time at our hotel. Your satisfaction is our utmost priority, and it's always heartening to hear from happy guests. We look forward to welcoming you back for another wonderful stay soon!Warm regards,Hotel Management

6/10 – Redelijk

Basman, Oak Park

Zakenreiziger
Negatief: Personeel en service, voorzieningen
The check in process was ok. I didn’t like the fact that there was no coffee machine when there was the coffee condiments and also no garbage bins anywhere in the room for trash throwing. The rooms weren’t not what I expected. Also the free breakfast was not what I thought it would be. For a one night stay is fine but other than that I will be not saying there again. Sorry
1 nacht verbleven in mei 2024
Reactie van GM op 3 mei 2024
Dear Basman,Thank you for your feedback. We sincerely apologize for any inconvenience caused during your stay. We value your observations about the coffee machine, garbage bins, and breakfast. Your comments will be taken into consideration as we continually strive to improve our guest experience. We hope you'll give us another chance to exceed your expectations in the future.Warm regards,Hotel Management

4/10 – Matig

Karen

Broken sink and bath plug, ants and flies in room and poor internet. I had to relocate to another hotel to get better internet before flight. *note: please add an empty desk for those who need to continue working after check out.
2 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear Karen,We sincerely apologize for the inconveniences you experienced during your stay. We highly value your feedback and are actively addressing the issues you've mentioned. We understand the importance of reliable internet and a comfortable workspace. We hope to have the opportunity to showcase our improvements on your next visit. Thank you for letting us know where we can improve.Warm regards,Hotel Management

10/10 – Uitstekend

Gerson

1 nacht verbleven in april 2024
Reactie van GM op 20 mei 2024
Dear Gerson, Thank you for awarding us a 5-star rating! We're delighted to see that you enjoyed your stay with us. Your rating is a testament to our team's dedication in providing the best service possible. We hope to welcome you back soon for another stellar experience at our hotel. Warm regards,Hotel Management

2/10 – Ontzettend slecht

Kaili

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled terrible! In $100 incidental deposit upon check-in. Beyond poor. Constant smell of weed. No comforter on the bed only two sheets. No pictures on the wall at all. It was like a hotel prison.
2 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Kaili,We're sincerely sorry to hear about your experience. Our team is committed to providing comfortable stays and we regret we fell short this time. We appreciate your feedback on areas needing improvement and assure you that necessary steps will be taken. We hope for a chance to serve you better in the future.Warm regards,Hotel Management

10/10 – Uitstekend

Rita

1 nacht verbleven in april 2024
Reactie van GM op 17 mei 2024
Dear Rita,Thank you for leaving us a 5-star rating. We're thrilled to know that you had a great experience at our hotel. Your feedback is highly appreciated and it encourages us to strive for excellence. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 – Uitstekend

Pallav

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were immaculate. The staff was very helpful and quick to respond. Great stay and location overall. Will stay again.
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Pallav, We're thrilled to hear about your enjoyable stay at our hotel! Your compliments about our immaculate rooms and helpful staff truly brighten our day. It's delightful to know our location added to your overall experience. We eagerly look forward to welcoming you back for another great stay! Warm regards,Hotel Management

2/10 – Ontzettend slecht

Émile

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Émile, We're sorry to see your 1-star rating. We apologize if your experience didn't meet your expectations. We would really appreciate the opportunity to understand your concerns. Please feel free to share more details about your stay with us. Your feedback is invaluable in helping us improve. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management

2/10 – Ontzettend slecht

sandra

Negatief: Netheid, staat van de accommodatie en faciliteiten
Just ick. There were roaches all in the first room. The second room didn’t have bugs but was dirty. The floor was sticky and clearly had not bee cleaned in a long time. There were a lot of people hanging around and smoking weed. You could smell it everywhere. Everything was run down and in disrepair. The tv didn’t work. There was only a sheet on the bed. No comforter or blanket.
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Sandra,We're truly sorry to hear about your experience. We appreciate your feedback as it helps us improve. We've taken note of your concerns and assure you that we're working diligently to address them. Our aim is to provide a comfortable and enjoyable stay for all our guests. We hope you'll give us another chance to serve you better.Warm regards,Hotel Management

10/10 – Uitstekend

Kurkel M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van GM op 23 apr 2024
Dear Kurkel M, Thank you for giving us a perfect rating! We're delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated and will inspire our team to continue delivering top-notch experiences. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

4/10 – Matig

Pablo

Negatief: Netheid, staat van de accommodatie en faciliteiten
We saw like two cockroach in our room, there’s was a crack in our shower as well. Learned from this one.
4 nachten verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Pablo, We are genuinely sorry to hear about your experience and we apologize for any discomfort caused. The issues you've mentioned are indeed concerning and not reflective of our usual standards. We are taking immediate steps to investigate and rectify these issues. We sincerely hope that you will give us another chance to provide you with a superior experience. Thank you for bringing this to our attention.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Linda

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was not clean properly and I saw a roach
2 nachten verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Linda,We're truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. We take cleanliness very seriously and your feedback has been shared with our housekeeping team for immediate attention. We hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Hotel Management

10/10 – Uitstekend

Gen

1 nacht verbleven in april 2024
Reactie van GM op 7 mei 2024
Dear Gen,Thank you for your 5-star rating! We're thrilled to see that you enjoyed your stay at our hotel. Your feedback, even without words, speaks volumes about your experience. We would love to hear more about your stay, and hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Linda

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was great
1 nacht verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Linda, Thank you for acknowledging our customer service. We are glad to hear that you appreciated our staff's efforts. We strive to provide our guests with an exceptional experience, and it seems we were able to achieve that for you. We look forward to welcoming you back for an even better stay!

4/10 – Matig

Tomaleshia

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I like the fact it was last minute and was able to get a room. Unfortunately, the property didn't look like the picture and the outside had trash around property when I arrived. In the elevator there was different things and liquids that customers spilled. My room looked like I was staying at a motel 6. The sheets and pillowcases looked beige not white. We also saw 2 roaches.
1 nacht verbleven in april 2024
Reactie van GM op 16 apr 2024
Dear Tomaleshia, Thank you for your candid feedback. We're pleased you found our last-minute availability helpful, but we regret that your stay didn't meet expectations. We sincerely apologize for the cleanliness issues you encountered and assure you that your concerns are being addressed with our housekeeping and maintenance teams. We hope for another opportunity to deliver a more positive experience.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Kelsey

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Kelsey, We regret to see your 1-star rating. We deeply value your feedback and would be grateful if you could share more about your experience. Our team is always here to address your concerns and work towards improving our services. We hope for the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 – Redelijk

Bridgette

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Dear Bridgette,Thank you for taking the time to rate us. We regret to see that your experience didn't fully meet your expectations. We value your feedback and would love to know more about how we could improve. Please feel free to share more details about your stay, as we're always striving to provide the best possible guest experience. Warm regards,Hotel Management

8/10 – Goed

Richard

Reisde met familie en kleine kinderen
Positief: Personeel en service
Un hôtel vieillissant qui aurait besoin d’une grosse rénovation, mais le rapport/prix reste correct. L’hôtel est fréquenté par tout type de personnes de milieux sociaux différents.
1 nacht verbleven in april 2024
Reactie van GM op 12 apr 2024
Dear Richard,Thank you for your review. We appreciate your feedback and are delighted to hear that you found value in our pricing. We agree that our hotel has a unique charm and character that appeals to a diverse crowd. Your insights regarding renovations are noted, and we're continuously working to improve. We hope to welcome you back soon.Warm regards,Hotel Management

10/10 – Uitstekend

Raghvendra Pratap

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was a fantastic stay, the staff was very respectful and kind. It was also near the airport.
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Raghvendra Pratap,We're thrilled to hear that you enjoyed your stay at our hotel! It's wonderful to know that our staff's respectful and kind nature made your experience even better. We take pride in our convenient location near the airport and are glad it added to your satisfaction. We look forward to welcoming you back soon for another fantastic stay. Warm regards,Hotel Management

2/10 – Ontzettend slecht

Mahesh

Negatief: Netheid, staat van de accommodatie en faciliteiten
Smoke smell everywhere
2 nachten verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Mahesh,We're sincerely sorry to hear about your experience regarding the smoke smell. We take all feedback seriously and are committed to improving our guests' experiences. Please trust that we are looking into this matter to ensure a more comfortable and enjoyable stay for all in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,Hotel Management

10/10 – Uitstekend

Sandra M

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient nothing
1 nacht verbleven in april 2024
Reactie van GM op 7 apr 2024
Dear Sandra,Thank you for your 5-star review! We are delighted to hear that you found our hotel convenient for your needs. We strive to create an effortless experience for our guests and it's wonderful to know we achieved this for you. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 – Uitstekend

Marguerite, Atlantic Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a rough start but they immediately fixed it.
1 nacht verbleven in april 2024
Reactie van GM op 5 apr 2024
Dear Marguerite,Thank you for your understanding and patience. We're delighted to hear that despite a rough start, your stay at our hotel ended on a positive note. We always strive to rapidly address any concerns to ensure our guests' satisfaction. Your gracious feedback is appreciated and we hope to welcome you back again soon.Warm regards,Hotel Management

10/10 – Uitstekend

Kishan

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an excellent property to stay. I was just amazed by the hospitality I received. This is my go to hotel whenever I am back in town again.
1 nacht verbleven in april 2024
Reactie van GM op 3 apr 2024
Dear Kishan, Thank you for sharing your wonderful experience! We're thrilled to hear that our hospitality left a lasting impression on you. Your kind words are a testament to our team's dedication to providing exceptional guest experiences. We eagerly await your return and promise to make your stay even more memorable at our property.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Frank

Reisde met partner
Negatief: Netheid, personeel en service
Stayed for 6 nights in a row and did not receive room service at all, even asking for it several times at the front desk.
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Frank,We sincerely apologize for the oversight regarding the room service during your stay. Your comfort and satisfaction are our top priority, and we are truly sorry we fell short this time. We appreciate your feedback as it assists us in improving our services. We assure you that we are addressing this concern and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

10/10 – Uitstekend

Antonia

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice and clean
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Antonia,Thank you for your excellent review! We're thrilled to hear that you found our hotel very nice and clean. We strive to offer an immaculate and comfortable environment to all our guests. We hope to welcome you back soon for another great experience.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Justin

1 nacht verbleven in maart 2024
Reactie van GM op 19 apr 2024
Dear Justin,We're truly sorry to hear about your less than satisfactory experience. We strive to provide top-notch service and it seems we fell short this time. We would greatly appreciate the opportunity to understand more about your stay. We look forward to hearing from you and improving your perspective of our hotel.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Satisfied
1 nacht verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Dear Robert, Thank you for taking the time to review our hotel. We are thrilled to hear that you were satisfied with your stay. Our team works hard to ensure our guests have a memorable experience and your feedback is a testament to their efforts. We sincerely hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

4/10 – Matig

Ednalee B Merced

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
No limpian las habitaciones, solo dan 2 toallas por cuarto aunque sean 4 personas. La transportación es solo 2 veces al día. No volvería jamás
3 nachten verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Dear Ednalee B Merced,We appreciate your feedback and deeply regret the inconvenience you experienced during your stay. Our team strives to offer the best service possible and your comments will help us to enhance our services. We apologize for the housekeeping and transportation issues you encountered. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management

8/10 – Goed

Sonal

Zakenreiziger
All good
1 nacht verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Sonal, Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that everything was to your satisfaction. We strive to provide our guests with a memorable stay and your feedback encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management

2/10 – Ontzettend slecht

Robyn

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Had just made a 7 hour car ride, checked in after midnight. Tv in room didn’t work, was missing a power cord. Grant it, it was after midnight & front desk was unable to find another power cord & maintenance would not be in until morning. Ok so no tv. Get up to take a shower & no hot water. Sink didn’t get hot either. No showers & still no tv. Got up at 730am. Well at least I’ll go get the free breakfast. Ask front desk & was told where to go for the breakfast. You go outside, walk through the parking lot to another building, I guess restaurant. And by the way, it is lightly raining out. There are a few people in this “restaurant” & I hear a lady ask a gentleman for his blue slip for this breakfast. What blue slip, I didn’t get one. So have to walk back through the parking lot to the front desk for a blue slip. Also, while getting said blue slip I remind them we have no tv. Maintenance man should be in soon today. Go back through the parking lot with my blue slip for the free breakfast & get to the area & there were 2 individual size boxes of cereal & has individual bottles of milk with NO bowls. I asked lady that I’m assuming monitors this free breakfast area & blue slips. Was I missing the bowls, she shook her head no & then I asked how were you to eat cereal & she shrugged her shoulders. I put the cereal box back with the one remaining & decided against an apple or banana. Passed on bagels individually in plastic baggies, no toaster or cream cheese.
1 nacht verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Dear Robyn,We sincerely regret the inconveniences you experienced during your stay. We strive to ensure our guests have a comfortable and enjoyable experience and we're sorry to have missed the mark. We appreciate your feedback and will use it for improvements. We hope to have another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Warm regards,Hotel Management

10/10 – Uitstekend

Kishayla

2 nachten verbleven in februari 2024
Reactie van GM op 11 mrt 2024
Dear Kishayla,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating! We always strive to provide the best services to our guests and your rating tells us we're on the right track. We hope to welcome you back soon for another splendid experience. Warm regards,Hotel Management

2/10 – Ontzettend slecht

Ki Hyun

2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Ki Hyun, We're truly sorry to see your 1-star rating. Without further details, it's challenging for us to address your concerns. Please feel free to share more about your experience, so we can ensure your future stays are more enjoyable. Your feedback is very valuable to us. Warm regards,Hotel Management

8/10 – Goed

HAMDY ABDALLA

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
GOOD
12 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Dear Hamdy Abdalla, Thank you for choosing our hotel and taking the time to share your feedback. We are glad to hear that you had a good experience with us. We strive to provide an even better service to our guests in the future. Your support is highly appreciated and we look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 – Redelijk

Towanda

Zakenreiziger
Negatief: Netheid, voorzieningen
The hotel is huge and newly renovated. The up keep could be better. A big plus is, there are fast food restaurants near by.
6 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Dear Towanda,Thank you for sharing your experience at our hotel. We're thrilled you appreciated our location and recent renovations. Your feedback regarding upkeep has been noted and will be addressed. We strive for excellence and your comments help us improve. We look forward to welcoming you back soon.Warm regards,Hotel Management