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Beoordelingen van La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh

2.5 out of 5
La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
4 Philadelphia Ct, Rosedale, MD

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 382 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 93 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 150 van 1006 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Raven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was fast and easy. My room was also clean :)
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Larry

Negatief: Netheid
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Jeremiah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Franck

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Place says non-smoking environment but it smells like cigarettes
4 nachten verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
I apologize for the inconvenience. Unfortunately, not all guest abide by hotel policy and rules. If there is anything we can do to better our services, please let me know.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very accommodating. I got the king size bed that I was supposed to have. on Friday night, just before I was about to leave on my trip to the hotel I had been told that my king size bed was no longer available but when I checked in, they made it available to me. I am very pleased with the outcome.
3 nachten verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Ontzettend slecht

Stephanie

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were nice and welcoming. When we initially got the room, I didn’t notice much of anything out of order, however, after coming out of the shower, I was informed there was no trashcan in the room, which was strange, but not a dealbreaker, since we were only staying one night. As we settled in for the evening, we noticed that the nightstand had small roaches crawling around, and when we jumped up to inspect the rest of the room, it was discovered that all of the wood furnishings had roaches crawling around it, and also along the walls. It was too late to try to find other accommodations so because we didn’t find any on the bed, we stayed the night, but needless to say, we did not eat or drink anything during the duration of our night and got out of there as early as we could the next morning. This hotel has great potential. However, they have a pest control issue that they need to address.
1 nacht verbleven in mei 2024
Reactie van Monique P. op 23 mei 2024
I apologize for your most recent stay with us. We have had recent big groups checking in and sometimes they bring unwanted guest but we are working with our pest control to better our services.

8/10 – Goed

debra

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean lobby. However, many issues. Late breakfast! Not all food available that was supposed to be available. Have to pay for pet, but room is less comfortable because of having a pet. Should be a middle ground available. Our 15 pound pet is not noisy until the 100 pound pets are barking. Floors in room with pets are sticky. As far as tv, have NO idea what channels are available or what can be seen. Some staff great, some couldn’t care less about customer.
4 nachten verbleven in mei 2024
Reactie van Monique P. op 23 mei 2024
I apologize with your most recent stay with us. Breakfast is an accommodation we provide. Also, we do have a pet fee which most hotels do have. As far as the tv service, we have local programming and not movie channels, that's just part of the package we provide for cable tv.

6/10 – Redelijk

Denise

Zakenreiziger
Positief: Personeel en service
The woman who checked me in (I’m sorry I don’t remember her name even though I’ve seen her almost every time I stay there. She wears a black head dressing) is always absolutely a pleasure. I can tell she enjoys her job and makes sure I have a good experience and clean room. However, around 12am a group of about 4 maybe 5 men were standing in front of the hotel outside the lobby and were SO LOUD!! I was in room 211 right out front. This went on for over an hour. I repeatedly called the front desk and staff only answered once. For about 30 mins the men went away then a little after 1am I could hear them laughing and yelling “gang gang” and other things. I was visiting for a work trip and did not get much sleep.
1 nacht verbleven in mei 2024
Reactie van Monique P. op 24 mei 2024
I apologize for the experience you had with us. Unfortunately, not all guest are considerate of everyone else. I will pass this on to management so that it can be addressed accordingly.

10/10 – Uitstekend

May

Positief: Voorzieningen
Everything was clean and the staff was knowledgeable and friendly. The food was good, but my husband was a little disappointed there was no bacon.
2 nachten verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Ontzettend slecht

La

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is the worst place to stay. There was water leaking from the bathroom sink.Tge phone was not working in the room. The elevator was broken down multiple times and I had to walk up five flights of stairs twice during my stay. The room was not clean. There were stains on the headboard of the bed. The carpets were not vacuumed and part of the carpet was coming out of the wall. The lady at the front desk gave me a key to someone else's room when I first got there and I walked in on that person. Smh...... I was only giving half of my refund back and when I should have been given the whole amount back after this awful experience. This hotel seriously needs to be investigated and I would highly recommend that no one stay at this place given the poor conditions. The elevators should not consistently be out of order because if there is a handicapped person they will not be able to go up all those stairs and no customer should have to go at five flights upstairs twice and deal with leaks coming from the sinks, carpets coming out of walls and a filthy room. The lady that worked at the front desk when I checked in told me that it is not her responsibility or in her job description to clean rooms after the maid leaves. DO NOT GET A ROOM AT LA QUINTA BY WYNHAM in White Marsh. This place is a nightmare!
2 nachten verbleven in mei 2024

4/10 – Matig

Nancy

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is not bad but they don't clean, the room was dirty and beddings had stains, there was no toilet paper and we had to go and ask for toilet paper. But the lady at front desk was nice.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

patricia

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Found bedbugs in bed and no one seem to care when told or offered me any compensation. Had to return home and get rid of everything I’m suitcase.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ursula

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The television worked.
1 nacht verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Redelijk

Shakita

1 nacht verbleven in mei 2024
Reactie van Monique P. op 23 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know.

4/10 – Matig

Denise

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
This is my 3rd time staying here due to the affordability. However the rooms are never really that clean. My mom was with me this time and got the room before me. I thought she took a shower and used a wash cloth and hung it up on the shower rod. However, the next morning she asked if I used both wash cloths but I didn’t. Turns out, that wash cloth was dirty and left up there from the previous guest! How gross. And the toilet seat was so loose I almost fell off of it.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Dasheina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was amazing she’s truly an angel
1 nacht verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very happy with condition and service.
1 nacht verbleven in mei 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Redelijk

Wend

Bugs in my room. I got bit twice. I HAVE NOT RECIEVED MY SECURITY DEPOSIT. ITS BEEN 6 DAYS!!!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasant and nice
1 nacht verbleven in februari 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Marji

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was attentive and responsive, and so very nice and friendly!
1 nacht verbleven in april 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Ontzettend slecht

Madison

Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was unsanitary and entire building smelled awful. Staff were friendly, but other hotel guests looked unfriendly.
3 nachten verbleven in april 2024

10/10 – Uitstekend

alfaisal

1 nacht verbleven in april 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Tammy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in april 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Ontzettend slecht

Tierra

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The tv did not work, my item was stolen, and i was not satisfied.
1 nacht verbleven in april 2024

10/10 – Uitstekend

alfaisal

1 nacht verbleven in april 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Monique P. op 8 apr 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please feel free to let us know!

10/10 – Uitstekend

Phillip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an amazing experience with this hotel! The customer service was top-notch,especially dianna who help me and exceeded my ecxpectations of giving great customer service It felt like a home away from home I highly recommend them to anyone looking for quality room and excellent service.”
Reactie van Monique P. op 8 apr 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please feel free to let us know!

2/10 – Ontzettend slecht

Joshua

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not only the elevator was broken. So was my Ac
1 nacht verbleven in maart 2024
Reactie van Monique P. op 8 apr 2024
My apologies for the bad experience you had with us. I was unaware that there was any issues with the elevator. I will reach out to ownership to correct this issue. I will also have maintenance start a check list to check that everything is working in the cleans rooms before having a guest check into it.

10/10 – Uitstekend

Latreya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michele at front desk was friendly, easy going, informative, and helpful. From meeting her at check in until end of stay! I called her to the room for assistance with tv and she came up to help within less than 5mins. Only thing we did not like about our stay is that we could not watch anything but regular tv channels. No games, YouTube or movie apps can be downloaded. Also our room was a smoke free room but it’s smelt like cigarette smoke as soon as we walked in. Lastly, the elevator was extremely slow. I was scared to use it because I thought I’d get stuck due to its slow functioning. Other than that I enjoyed my time there.
1 nacht verbleven in maart 2024
Reactie van Monique P. op 31 mrt 2024
Thank you for your positive feedback. I will inform Michele of her great customer service. Sometime the guest do not always abide by hotel rules and policies. I apologize for the smoke smell. If there is anything we can do to better our services, please let us know.

10/10 – Uitstekend

Hiroko, State College

1 nacht verbleven in maart 2024
Reactie van Monique P. op 22 mei 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Harish

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Monique P. op 25 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Ashley

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, very helpful.
1 nacht verbleven in maart 2024
Reactie van Monique P. op 25 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Gabriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There were a few things that i didnt feel comfortable about, but i was too tired to inform the front desk. Everything i needed was at my finger tips. Good place to say.
2 nachten verbleven in maart 2024
Reactie van Monique Phipps op 19 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, the stay was quiet & pleasant!
2 nachten verbleven in maart 2024
Reactie van Monique Phipps op 19 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Alberto O

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am a disabled person and when I went to have my breakfast one of the days I was in the hotel, one of the ladies preparing the breakfast menu, I believe her name was Jazmin, went out of her way to help me and brought everything to my table. It was a service I never received even in the most expensive restaurant. I look for her the next day to thank her but she was off. Please thank her for me.
3 nachten verbleven in februari 2024
Reactie van Monique Phipps op 19 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in maart 2024
Reactie van Monique P. op 11 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Redelijk

Melek

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Breakfast was OK, staff was kind. The electronic key of my room did not work well, it was always problematic to enter the room.
4 nachten verbleven in maart 2024
Reactie van Monique P. op 11 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Wilford James Byrd

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Was construction going on rite by entrance to hotel.
1 nacht verbleven in maart 2024
Reactie van Monique P. op 11 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Redelijk

Jessica

1 nacht verbleven in maart 2024
Reactie van Monique P. op 11 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Ramon

1 nacht verbleven in februari 2024
Reactie van Monique P. op 11 mrt 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Pam

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction. We passed the entrance and then ended up on the beltway. I don’t think it is your fault, just not good. Maybe put a sign out there at entrance to help.
1 nacht verbleven in februari 2024
Reactie van Monique Phipps op 6 mrt 2024
We do have a sign by the entrance of the hotel but we actually have 2 entrances. Unfortunately, we do not own the land where our sign is located.

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is nice, clean & convenient. Lobby and first floor hallway smelled like cigarette smoke tho
1 nacht verbleven in februari 2024
Reactie van Monique Phipps op 6 mrt 2024
Thank you for your positive feedback. Please let us know if there is anything we can do to better our services!

10/10 – Uitstekend

Ulysses

1 nacht verbleven in december 2023
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Erin

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Michelle was extremely welcoming, accommodating and helpful.
1 nacht verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. She is a rock star!!!! If there is anything we can do to better our services, please let us know!

6/10 – Redelijk

Antoinette

Reisde met een groep
3 nachten verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Uitstekend

Brandon

1 nacht verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

4/10 – Matig

Erin

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The beds were horrible. They were lumpy and I didn’t not sleep! The elevator needs to be assessed and fixed . Lighting in rooms are horrible . The bathroom was very dark while showering . The shampoo & body wash bottles inside shower were empty . People were slamming doors all night , heard a barking dog & people were smoking weed in the rooms even tho it says the whole property was non smoking and to go to outside designated areas!
1 nacht verbleven in februari 2024
Reactie van Monique Phipps op 6 mrt 2024
I apologize you did not enjoy your stay with us. Unfortunately, all guest do not abide by the hotel rules and policies. If there is anything we can do to better our services, please feel free to let us know.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Goed

Flora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and havw good staff willing to help
5 nachten verbleven in februari 2024
Reactie van Monique P. op 27 feb 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!