Dear John,We're so happy to know that you enjoyed everything about your time with us, including our prime location. Thank you so much for the perfect rating, and we hope to see you again soon. Be Well,Doug KleinGeneral Manager

Hi Michael,We couldn't agree more! Donte is amazing, and a valued member of our team. He will be delighted to know you appreciated his kind service. We look forward to welcoming you back for another great five-star experience.Be Well,Doug KleinGeneral Manager

Hello Valerie,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed that we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you may have experienced during your stay. Your comments will be taken into consideration as we continue making improvements for our guests. Should you return to the area, it would be our pleasure to welcome you with a more exceptional stay.Be Well,Doug KleinGeneral Manager

Dear Lykisha,Thank you for staying at Sheraton Inner Harbor Hotel. It's fantastic to know that our location enhanced your stay, and we look forward to welcoming you back for another convenient visit!Be Well,Doug KleinGeneral Manager

Dear Ilena,Thank you for the review. We are happy to hear you were able to take advantage of our convenient location and our wonderful staff took great care of you. Guest safety will always be our top priority and we appreciate you highlighting this in your feedback. Thank you for being our guest, and we hope you'll visit us again soon.Be Well,Doug KleinGeneral Manager

Hello Emmett,Thank you for sharing your experience. We're sorry to hear about this inconvenience, though please know that we must be strict with our policies. If you wish to discuss this matter further, we'd be happy to do so offline.Be Well,Doug KleinGeneral Manager

Dear Zhaoli,Thank you for taking the time to share your experience. We appreciate your feedback and are concerned about your disappointment with our hotel's aesthetics and bed size. Rest assured, we take guest comfort seriously and will look into ways to enhance your experience. Your insights help us improve, and we hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Be Well,Doug KleinGeneral Manager

Hi Joshua,It was such a pleasure to welcome you to Sheraton Inner Harbor Hotel! Thank you so much for your kind review and for giving us a perfect rating. We hope you return for another great stay soon!Be Well,Doug KleinGeneral Manager

Hello Sachiv,Thank you for taking a moment to leave a review. We sincerely apologize for having fallen short of your expectations on this occasion. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It is our hope that you will give us another opportunity in the future to deliver a seamless stay worthy of a perfect rating.Be Well,Doug KleinGeneral Manager

Hello Theodore,Thank you for choosing Sheraton Inner Harbor Hotel. We're thrilled to hear about your wonderful visit and look forward to welcoming you back for another five-star stay.Be Well,Doug KleinGeneral Manager

Dear Holly,Thank you for staying at Sheraton Inner Harbor Hotel. On behalf of our staff, we appreciate your recent feedback and taking the time to share your thoughts. Receiving recognition for phenomenal service is always appreciated. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to hosting you again.Be Well,Doug KleinGeneral Manager

Good Morning Ronald,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Please know that our pet fee is listed under the "Policies" section of the Expedia page, as well as under the "Hotel Information" section of our main website. However, we'll be sure to discuss your concerns internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Baltimore and welcome you back in the future for a seamless visit worthy of a perfect rating.Be Well,Doug KleinGeneral Manager

Good Afternoon Lara,It is always a delight to know that our guests have enjoyed their stay. Your feedback about updating our accommodations will be kept in mind, as we are always looking for ways to improve the guest experience even more. Thank you, and we hope to have the pleasure of welcoming you back in the future. Be Well,Doug KleinGeneral Manager

Dear Eric,Thank you for your review. We sincerely regret to learn of your disappointment and apologize for the inconvenience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. We understand your frustration, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.Be Well,Doug KleinGeneral Manager

Dear Jonathan,We're sorry to hear about any disappointment in our amenities during your visit. We always want our guests to have an amazing experience, so we'll be sure to keep your feedback in mind for the future. Thank you so much for the feedback, and we hope to see you again soon. Be Well,Doug KleinGeneral Manager

Dear Melissa,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean, comfortable accommodations, and we offer our sincere apologies if you received anything short of that. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Be Well,Doug KleinGeneral Manager

Dear Giselle,Thank you for taking the time to leave us a perfect rating. We are thrilled that you enjoyed our dining options. Being near the convention center, park, stadium, and Inner Harbor makes us delighted to know that you appreciated our amazing location. We trust that you had an overall great experience, and we look forward to welcoming you back.

Hello Roy,Your satisfaction is our priority, and we're delighted you had a pleasant experience with us. Thank you for choosing to stay at Sheraton Inner Harbor Hotel, and we look forward to welcoming you back for another comfortable stay in the future!Be Well,Doug KleinGeneral Manager

Hello Matthew,We were delighted to host your recent stay at Sheraton Inner Harbor Hotel. It's wonderful to hear we were able to deliver a positive experience and that you appreciated the exceptional service our team provided during your time with us. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company the next time you're in the area.Be Well,Doug KleinGeneral Manager

Dear Monica,We are honored to have earned a perfect rating. It makes us delighted to know that our convenient location had a positive impact on your stay. Your suggestion is also important to us and our team will be sure to note it for consideration. Please visit us again so we can show you a much better experience. Be Well,Doug KleinGeneral Manager

Dear Yuanfu,Thank you for your positive rating of Sheraton Inner Harbor Hotel! Although you'd prefer a room with better insulation, we're glad you enjoyed our convenient location and amenities. We appreciate your kind praise and hope you'll return.Be Well,Doug KleinGeneral Manager

Hi Jennifer,We are delighted that you were able to spend some time with us! Thank you so much for your perfect rating and kind words about our hotel. It was a pleasure having you here, and we hope you return soon!Be Well,Doug KleinGeneral Manager

Hey There Allen,Thank you for choosing Sheraton Inner Harbor Hotel! We're thrilled you enjoyed our clean and comfortable accommodations, and we look forward to welcoming you again the next time you're looking for convenient lodgings next to the convention center.Be Well,Doug KleinGeneral Manager

Hello James,Your positive rating of Sheraton Inner Harbor Hotel is much appreciated! We're delighted you enjoyed our helpful front desk service, convenient on-site restaurant, and delicious chocolate cheesecake. Many thanks for your thoughtful compliments. We hope the conference you attended was interesting and look forward to your return.Be Well,Doug KleinGeneral Manager

Hello Bronwen,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay and that we were able to fix the issues with the bathroom. Please come see us again soon at Sheraton Inner Harbor Hotel!Be Well,Doug KleinGeneral Manager

Dear Mary,It was a pleasure hosting you at Sheraton Inner Harbor Hotel! We're glad our check-in process went smoothly, and we look forward to seeing you again soon.Be Well,Doug KleinGeneral Manager

Good Afternoon, Melissa,Thank you for letting us know about your visit to Sheraton Inner Harbor Hotel. It is great to see that you found our location convenient for your needs and we hope you enjoyed our on-site food and beverage offerings and activities. We look forward to seeing you again soon!Be Well,Doug KleinGeneral Manager

Dear Mark,Thank you for being our guest. It's unfortunate that certain elements of your stay fell short of your standards. Please know we welcome your constructive feedback and encourage you to share how we could improve. We hope to have a chance to change your perceptions. Be Well,Doug KleinGeneral Manager

Hello Atit,We're delighted to hear that you enjoyed a fabulous view during your stay at Sheraton Inner Harbor Hotel! Your satisfaction is our priority, and we're pleased that the scenery added to your positive experience. We appreciate your feedback and look forward to providing you with another wonderful stay in the future. Be Well,Doug KleinGeneral Manager

Hello Marc,Thank you for taking the time to leave us your feedback. Sheraton is a part of the Marriott brand along with several other amazing hotel options. We hope this clarity helps you when booking in the future. Unfortunately, we fell short of expectations, and we deeply apologize. We will definitely look into your bed comments. Please do not hesitate to reach out to the front desk if you ever need anything. We hope to provide you with a better stay in the future.