6/10 – Redelijk
Shirley
Reisde met partner
11 aug 2025
Positief: Personeel en service, voorzieningen
Pros:
- good value for room size and amenities (saw a lot of people getting use out of the pool)
- the staff were very good-natured (minus the one guy working the night shift)
- unique hotel layout with 3 separate buildings; keeps things quieter
Cons:
- the hand towel bar beneath the sink was literally falling off. this is the second sonesta property I've been to and the second time that a towel rack has literally fallen off the wall
- the shower wasn't draining properly and no one came to unclog it, despite flagging it directly to the manager
- the tv in our room had a very blue tint - after flagging to the front desk multiple times, the maintenance person came 3 times to try to fix it, but left without a resolution. by the time the hotel manager came to look, it was too late in our stay to change anything. she was very nice about it and offered a partial refund on our stay
- kitchen tools provided were very iffy to use, it was below the average Airbnb kitchen experience
Shirley
8 nachten verbleven in augustus 2025