We sincerely regret to learn of your disappoint during your stay with us. The Management is fully aware the status of the property and process in underway to improve especially on the accommodation. Striving to offer pleasant and convenience to our guests is certainly our objective, please rest assure we will emphasize further on employee training to ensure all guest are met with most enjoyable stay. On your next visit to Bangkok please do contact me directly and allow us to welcoming you back. Kind regard

Dear Mr. Marc,I was most concerned to learn from your comment of the slow check in at the hotel counter reception during stay at Citin Sukhumvit11. May I express my most unreserved apologies for the shortcomings you experienced. As a hotel, we take pride in providing efficient service with the friendly manner. Unfortunately, that was not what you experienced and for that we must apologize. These matters have been discussed with all concerned. Please be ensured that such shortfalls are taken seriously and appropriate action had been taken to avoid similar occurrence in the future.Mr.Marc, we once again apologize for the inconveniences and do hope that the unpleasant experiences will not deter your from returning to our hotel in the future.Sincerely yours,Wudtichai KeawmeesriFront Office Manager

Dear Mr. John, Thank you for choosing to stay with us at Citin Sukhumvit 11 Nana Bangkok on your recent visit and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We acknowledge your comment with hot water unstable and working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with our room amenities and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Sincerely Yours, Pisan Tiencomsri ( Mr.) Operation Manager

Dear Mr.Frank, Thank you for sharing your experience with us. It is with feedback from guests like yourself that we continue to improve ourselves. While the Japanese restaurant is outsourced and isolated from a hotel. However, we must offer a genuiene apology and have spoken with them earnestly regarding allergic become important. We hope to welcome you back for an even better experience on your next visit to Bangkok. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Hsiu-Ming, Thank you for the great rating of Citin Sukhumvit 11 Nana Bangkok. We are glad that you enjoyed your stay and hope to see you again very soon. Yours Sincerely, Pisan Tiencomsri ( Mr.) Operation Manager

Dear Valued Guest, Thank you for your wonderful rating of the hotel. We hope to welcome you back to Citin Sukhumvit 11 Nana Bangkok on your next visit to Bangkok. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Mr.Mohamed, Thank you for the wonderful rating. We are delighted to know that you had a memorable stay with us. We hope to welcome you back to Citin Sukhumvit 11 Nana Bangkok on your next visit to Bangkok With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Mr.Ka Kit Eric, Thank you for choosing to stay with us at Citin Sukhumvit 11 Nana Bangkok on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We strive to provide superior levels of service to our guests and compliments for our HK member staff and hope to welcome you back to Citin Sukhumvit 11 Nana Bangkok With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Mr.Risto, Thank you for your kind rating. It is with feedback from guests like yourself that we continue to improve ourselves. We look forward to welcoming you back for another great stay with us at Citin Sukhumvit 11 Nana Bangkok With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Cheo, Thank you very much for taking the time to share your feedback. We regret low rated that you did not enjoy your stay with us. We strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For this reason, please allow us to express our sincerest apologies in regards to the inconveniences caused. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Mr.Darren, Thank you for continued support us and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable. With Best Regards, Pisan Tiencomsri Mr. Operation Manager

Dear Mr.Magnus, Thank you for the great review of Citin Sukhumvit 11 Nana Bangkok. We are glad that you enjoyed your stay and hope to see you again very soon. With Best Regards, Pisan Tiencomsri Mr. Operation Manager