Dear Kok Whye,Thank you for takin the time to write about your experience here at InterContinental BangkokI am so sorry that your stay experience fell well below your expectations. I regret that our team had a miscommunication and prepared a non-smoking room, and that you had to wait even loner for the smoking room you originally wanted. I will be sure to retrain our team to prevent such issues from happening againI understand you are really disappointed but I hope you will give us another chance and visit again, as I would like to show that your bad experience was an exceptionBest Regards

Dear Shuen,Thank you for taking the time to tell us about your experience at InterContinental BANGKOK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Oak Soe ThwinDuty Manager