Beste Dirk,We danken u voor uw fijne feedback.We zijn blij te horen dat u de locatie van ons hotel boven het station Sants en de mooie kamers waardeert. Onze unieke, futuristische stijl is ontworpen om gasten een intergalactische ervaring te bieden.We betreuren het echter te horen dat u sporen van slijtage en gebrekkig periodiek onderhoud heeft opgemerkt. We stellen uw feedback op prijs en zullen dit zeker meenemen in onze toekomstige verbeteringen. Wat betreft het ontbijt, we streven ernaar om een gevarieerd aanbod aan te bieden en zijn altijd op zoek naar manieren om onze service te verbeteren. Uw opmerkingen zullen worden gedeeld met ons team om de kwaliteit van onze diensten verder te verbeteren.Hartelijke groet,Dirección / Hotel Management

Beste Wesley,Hartelijk dank voor uw review.We zijn blij te horen dat u genoten heeft van onze comfortabele Barceló bedden en de vriendelijke service van ons receptiepersoneel. Het is fijn om te weten dat u de locatie van ons hotel boven station Sants en de ruime parkeergelegenheid waardeert. Onze ligging biedt inderdaad uitstekende verbindingen met het openbaar vervoer en gemakkelijke toegang tot de belangrijkste bezienswaardigheden van de stad.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Dirección / Hotel Management

Dear Han, Many thanks for your feedback.We are sorry to learn that you experienced some noise disturbance and wish you had informed a member of our reception team at the time so that these issues could have been dealt with. We'll always do all we can to make sure that you're as comfortable as possible.It would be a pleasure to welcome you again. Kindest regards,Guest Experience Manager

Dear Martha,Thank you for your positive feedback.We're delated to hear that the comfort of our specially designed mattresses and the overall ambiance of your room met your expectations and contributed to a memorable stay!We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Heena,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Francisco Javier,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que ha encontrado la limpieza de la habitación y el estado del hotel a su total satisfacción, así como los servicios en la habitación. Gracias por resaltar estos aspectos que son fundamentales para nosotros y que, como menciona en la información sobre nuestro establecimiento, nos esforzamos en cuidar al máximo para garantizar una estancia placentera y cómoda para nuestros huéspedes.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Kære Jamil.Tusind tak for din anmeldelse af jeres ophold.Det glæder os at høre, at personalet har været venlige, og at du fandt hotellets beliggenhed god. Vi værdsætter din anbefaling højt og er stolte over den perfekte scorer, du har givet for renligheden af værelset, hotellets stand, servicen og værelsets faciliteter.Vi håber at få lov til at byde dig velkommen igen en anden gang her på Barceló Sants.Guest Experience Assistant

Dear Chau,We appreciate that you took the time to share your experience with us.We regret to hear that there was a misunderstanding regarding the breakfast included in your room rate. We always strive to provide clear and complete information to our guests, and we apologize if this was not effectively communicated to you. Regarding your comments on room cleanliness and service, we are committed to maintaining high standards and will take your feedback into serious consideration. It's pleasing to note, however, that you found our hotel's condition and room amenities to meet your expectations to some extent.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management

Dear Milica,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Dear Daniel, Thank you very much for your kind feedback.We are sorry that certain aspects of your stay did not meet your expectations, particularly in terms of room cleanliness. We take pride in our hotel's condition and are glad to hear that you found it to be satisfactory. Additionally, it's rewarding to know that you appreciated the service provided by our team. We also hope that our room amenities contributed positively to your overall comfort during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

Estimada Sra. Santiaga,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos complace saber que encontró el hotel bonito y acogedor, y que la ubicación fue conveniente para acceder al metro y otros medios de transporte. Celebramos que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación hayan sido de su total agrado y hayan cumplido con sus expectativas al 100%.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Guest Experience Assistant

Apreciado Ricardo,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Sants y por compartir su opinión sobre su experiencia con nosotros.Lamentamos que haya experimentado ruido durante las labores de limpieza; siempre buscamos asegurar la tranquilidad y comodidad de nuestros huéspedes, y nos disculpamos si esta vez no ha sido así.Nos complace saber que encontró nuestras instalaciones en buen estado y que el servicio ofrecido por nuestro equipo estuvo a la altura de sus expectativas.En su próxima visita a Barcelona, nos gustaría muchísimo que volviera a brindarnos su confianza.A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Dirección del Barceló Sants

Caro Fernando, agradecemos o seu feedback.É gratificante saber que a localização do hotel, com fácil acesso à estação de trem e metrô, contribuiu positivamente para a sua locomoção pela cidade. Ficamos felizes que o ambiente e a decoração temática lhe proporcionaram uma estadia agradável. A satisfação com a limpeza do quarto e as condições do hotel é um reflexo do nosso compromisso com a qualidade e o bem-estar de nossos hóspedes. Quanto ao serviço, lamentamos que não tenha atingido os 100% de sua expectativa e garantimos que estamos sempre em busca de aprimoramento para oferecer a excelência que nossos clientes merecem.Teremos muito gosto em recebê-lo novamente. Cumprimentos,Hotel Management

Emi様この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。宇宙をテーマにした当ホテルのデザインが印象的だったとのことで嬉しく思いますが、照明についてのお気づきの点は大変申し訳なく思います。ご滞在中の快適さは私たちにとって最優先事項であり、お客様のご意見は今後のサービス向上のために重要です。客室の清潔さやアメニティについても、ご期待に添えるレベルを提供できず残念です。しかしながら私たちは環境に配慮し、必要なアメニティをフロントでご用意しておりますので、次回ご滞在の際はお気軽にお申し付けください。またのお越しを心よりお待ちしております。Guest Experience Assistant

Estimado Juan Manuel,Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Sants. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Lamentamos si los servicios de la habitación no cumplieron con todas sus expectativas. Nos comprometemos a ofrecer una estancia cómoda y satisfactoria, y sus comentarios son fundamentales para nosotros. Nos complace saber que la decoración temática de nuestro hotel y la ubicación estratégica sobre la estación de Sants fueron de su agrado y contribuyeron a una experiencia positiva durante su estancia.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Dear Hendri, Thank you very much for your kind feedback.We're delighted to hear that the convenient location of our establishment met your expectations and that the cleanliness of your room was up to the mark. It's also great to know that you were satisfied with the condition of the hotel, the quality of service provided, and the amenities in your room. Your positive feedback is a testament to our team's dedication to ensuring a comfortable and enjoyable stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Assistant

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Hotel Management

Dear Michael,Thank you for your review.We are sorry to hear about the missing amenities in your room; this is certainly not the standard we aim to uphold. Your comfort is our priority, and we usually ensure that all personal hygiene items are available upon request at reception to align with our environmental policy. It's wonderful to know that you appreciated the convenience of our location and found our staff to be excellent. We take great pride in our team's dedication to providing exceptional service.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

Dear Andrew, Thank you very much for your kind feedback.It's delightful to hear that you enjoyed the unique space theme of our hotel and appreciated the prime location for local travel. We're also thrilled that the cleanliness of our rooms, the condition of the hotel, the service provided by our team, and the room amenities all met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you had a good stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Assistant

Dear Nestor, Thank you very much for your kind feedback.We are delighted to hear that our team made a great impression and that our strategic location contributed positively to your stay. It's rewarding to know that the spaciousness of our rooms and the comfort of our specially designed mattresses met your expectations. Your appreciation for the room cleanliness, hotel condition, and the service provided by our team is truly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

Dear Gautam,Thank you for your review.We are sorry that certain aspects of your stay did not meet your expectations. We strive to provide direct and convenient access from Sants Station and regret if this was not apparent during your visit. Our team is dedicated to maintaining high standards of cleanliness and service, and it seems we have room for improvement based on your feedback. We are pleased to hear that you found our facilities to a satisfactory level and appreciated the amenities we offer.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

Dear Claire,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be comfortable and appreciated its convenient location. It's wonderful to know that the cleanliness and condition of our hotel met your expectations and that you were satisfied with the service and room comfort. Our team strives to provide a memorable experience, and your recognition of our efforts is greatly valued.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Dear Guillermo, Thank you very much for your kind feedback.We are thrilled to hear that our unique decor transported you and your family to an intergalactic adventure, and that the room's design was a hit with your son. It's wonderful to know that the cleanliness, condition of our hotel, and the amenities provided met your high standards, making you feel like royalty.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management

Estimado Pablo Enrique, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace que haya encontrado una buena ubicación y que haya disfrutado de nuestro menú de desayuno. Valoramos mucho sus comentarios positivos sobre la limpieza de la habitación y el servicio proporcionado. Nos esforzamos por ofrecer una estancia confortable y es gratificante saber que hemos cumplido con sus expectativas en cuanto a las comodidades de la habitación y el estado general del hotel.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Dear Christina,We appreciate that you took the time to share your experience with us.We apologize for any confusion regarding the VIP benefits and room categories during your stay, room upgrades are always subject to availability, and we understand that in your case this was not possible. We continuously strive to ensure our guests receive the correct information and the best possible service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Assistant

Dear Jose Angelo, Thank you very much for your kind feedback.We're delighted to hear that you found our establishment to be a great value and that the room cleanliness, hotel condition, service, and room comfort all met your expectations to a high degree. Your appreciation for the efforts of our team is truly motivating, and we are thrilled that you had a memorable experience during your time with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

Kjære LetteDet gleder oss å høre at dere fant hotellets beliggenhet praktisk for deres videre reise og at dere satte pris på servicen og komforten vi tilbyr. Vi er stolte av å kunne tilby toppmoderne fasiliteter og et komfortabelt miljø for våre gjester, og det er flott at dette reflekteres i deres opplevelse av romrensligheten og hotellets tilstand.Takk for din tilbakemelding, og vi håper å se deg igjen snart.Guest Experience Assistant

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔의 객실과 주변 전망에 대해 크게 만족하신 것 같아 다행입니다. 나아가, 저희 직원의 친절함에 대해 특별히 언급해 주신 점 대단히 감사드립니다. 편안하게 휴식을 취하고 가셨다니 저희도 기쁘네요. 다만, 객실 내 창문으로 인해 다소 불편을 겪게 해드린 점 죄송합니다. 투숙 중 경험하신 부분에 대한 조언은 관련 부서와 공유하여 개선하도록 하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 바르셀로나에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Hotel Management