Dear Hong Cheol, Thank you for choosing our hotel in Barcelona and for taking the time of sharing your experience. We are genuinely sorry to hear about the inconvenience you faced. We understand that situations like this can occur during travel or being at various locations. While we cannot definitively pinpoint the source of the issue, we take your concerns seriously and will continue to monitor and address any potential issues within our control.Cleanliness and comfort of our guests are top priorities for us. After careful investigation, we would like to assure you that no similar incidents have been reported by other guests on our property during the same period. Your case appears to be an isolated incident.If there's anything we can do to assist you further or if you have additional feedback, please feel free to reach out. Our aim is to ensure the well-being and satisfaction of our guests, and we remain committed to providing a safe and comfortable environment.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under more favorable circumstances in the future.Best regards,Júlia SalvadorFront Office Manager