Exterieur

Beoordelingen van Hyatt Regency Barcelona Tower

5 out of 5
Hyatt Regency Barcelona Tower
Gran Via 144, L'Hospitalet de Llobregat

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 562 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 1003 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nino

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nette, ruime accommodatie. Ruim voldoende voorzieningen.
2 nachten verbleven in november 2022
Reactie van Alberto Falsetta, Director of Operations op 31 dec 2022
Dear Nino,Thank you very much for your comments and nice words. Looking forward to welcome you back again in our hotel.Regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022
Reactie van Alberto Falsetta, Director of Operations op 18 jun 2022
Dear Guest Thank you very much for your rating. Looking forward to welcome you soon in Barcelona. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Metro station op 5 minuten loopafstand. Voor 12,50 per dag per persoon kan je gebruikmaken van de sport en spa voorzienigen van Metropolitan. Jammer alleen dat het hotel zelf geen zwembad heeft (in het eigen gebouw).
6 nachten verbleven in augustus 2019
Reactie van Guzmán Muela General Manager op 29 aug 2019
Dear guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially, Guzmán Muela General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uniek is de suite deluxe en de spa. Service en roomservice is ook uniek. Locatie is perfect.
7 nachten verbleven in augustus 2019
Reactie van Guzmán Muela General Manager op 22 aug 2019
Dear guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Bracelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially, Guzmán Muela General Manager

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in augustus 2019
Reactie van Guzmán Muela General Manager op 22 aug 2019
Dear guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon. Kind regards, Guzmán Muela General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
goed hotel, vriendelijke relatief goed engels sprekende bediening
1 nacht verbleven in augustus 2019
Reactie van Guzmán Muela General Manager op 22 aug 2019
Dear guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Bracelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially, Guzmán Muela General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alleen de ligging nabij het vliegveld is positief, verder hebben wij ons verblijf zeer teleurstellend ervaren Restaurants gesloten, paar tafels van restaurant waren verplaatst naar een ijskoude lobby door airco kamerinrichting verouderd upgrade wordt verkocht met toegang tot tower club op vijfde etage (deze blijkt echter dicht te zijn en verplaatst naar souterrain) Op de website staat nog steeds aangegeven dat er een rooftop restaurant is maar dat is alleen toegankelijk voor een diner show Personeel is hiervan zeer slecht op de hoogte want “verkoopt” bij check in gewoon dat je er kan eten Kamer schoonmaak onder de maat, 1 nacht alleen een dekbed op het bed, zonder lakens of overtrek. Zeer onhygiënisch! Dode vlieg lag twee dagen voor het vuilnisbakje in de kamer op de grond zonder op te ruimen, wordt er wel gezogen in de kamers?!
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in januari 2019
Reactie van Hesperia Tower op 21 feb 2019
Dear Guest, Thank you for sharing your opinion about your experience with other users. I would like to apologize for the inconvenience. Looking forward to welcome you back soon in a near future. My best regards, Josep Mª Serra General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prachtig hotel en restaurant, haute cuisine alles prima in orde bijzonder aan te raden !!
4 nachten verbleven in december 2018
Reactie van H op 21 feb 2019
Dear guest, Thank you very much for the time spent in sharing your opinion. We really appreciate your comments. We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us. I will stay at your entire disposal for any future assistance. Regards, Josep Maria Serra General Manager

8/10 – Goed

Myorita, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettig hotel. Dicht bij metro 20 minuten naar centrum.
3 nachten verbleven in november 2018

2/10 – Ontzettend slecht

Badr

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't go here if you care about quality.
The hotel is not worth the five star rating at all! The services of the hotel were really badly arranged. All of the restaurants were closed at 10pm and lots of things weren't the way it should. Keep in mind that I'm talking about a 5 STAR HOTEL. I enter, floor was dirty, only two pillows were provided, one of which was really bad quality and the other one was really small. One light was broken, the bathroom amenities were pathetic to say the least. A 5 star hotel means it should fulfill every single need the guests have. What did I encounter you ask? No shaving kit, no comb, no shower cap (instead we got an empty box with shower cap written on it) no toothbrush, no toothpaste. When I asked for the amenities they took over one hour to deliver, even during night times. I asked for the amenities around 9:30 in the evening. The reception took ages to pick up the phone, and I got an unexpected visit from a maintenance guy who was sent to replace a rotten shower hose. They gave me a room that needed maintenance. A 5 star hotel! The building itself with its view and location were perfect. But when it comes to service theres way too much improvement to be made by the hotel. The shuttle service was nice though. All in all I would not recommend this place if you care about quality. Your money would be spent much better elsewhere.
1 nacht verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prettig verblijf in luxe hotel.
Prettig verblijf. Kamer wat stoffig. Luxe kamer wel enigzins gedateerd. Luxe douchekamer; geen bad! Goed bereikbaar. Gemakkelijk (betaald) parkeren. Goed uitzicht over stad! Niet ver van airport en geen last ervan!
2 nachten verbleven in september 2018
Reactie van Josep María Serra - General Manager op 25 sep 2018
Dear Guest, Thank you very much for your kind words and opinion. We are pleased to know we were beyond your expectations. Looking forward to welcome you back soon to our hotel. Warmest regards, Josep María Serra General Manager

10/10 – Uitstekend

Frank, Kontich

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super locatie om Barcelona te bezoeken
Vlakbij Metro 10 minuten tot centrum. Schitterende kamer en super ontbijt.
1 nacht verbleven in augustus 2018
Reactie van Josep Maria Serra - General Manager op 9 aug 2018
Lieber Frank, Zuerst, vielen Dank für Ihre Bewertung über die NH Collection Tower Hotel. Wir freuen uns dass Sie unsere Hotel genossen haben. Unsere modernen Zimmer und die Vielfalt von unserer Frühstückbuffet sind Stärken. Wir hoffen dass in Ihrem nächsten Besuch in Barcelona wieder zu unserem Hotel kommen und genießen Sie unsere Einrichtungen. Mit freundlichen Grüßen, Josep Maria Serra. General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Luxe
Goed hotel mooie kamers alleen hotel personeel een beetje bot en niet echt vriendelijk, maar het hotel Zelf niks op aan te merken!
1 nacht verbleven in april 2018
Reactie van NH Collection Tower op 3 mei 2018
Dear guest, Thank you for your comment and evaluation. We are pleased to know that we lived up to your expectations. Looking forward to welcome you back at NH Collection Tower. Best regards, Josep Maria Serra General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn verblijf.
Doen! Prijs/kwaliteit is prima! De skabar zou vaker open moeten zijn.
3 nachten verbleven in december 2017

8/10 – Goed

Frank

Positief: Personeel en service, comfort kamer
Prima hotel aan de rand van Barcelona
Prima hotel om als basis te gebruiken voor stedentrip naar Barcelona. Kamers zijn luxe uitgevoerd en hotel heeft veel faciliteiten. Onze kamer kon echter wel een kleine opknapbeurt gebruiken, met name de douche kon netter. Veel kalkaanslag en kitranden die loslaten. Bed kraakte, maar sliep verder zeer comfortabel.
3 nachten verbleven in oktober 2017

10/10 – Uitstekend

Jurgen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch verblijf!
Tower suite op de 5de is ook reuze. Hapjes en drankjes naar keuze en een ontspannende sfeer.
1 nacht verbleven in oktober 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderfull stay!
I was so pleased with everything! The hotel was at a good location. Not far from the centrum and not far from the airport. And the metrostation was just around the corner. The staff was very nice and the design of the hotel is perfect. Our room was near the elevator and at first I was like 'oh oh.. you will every noise of every guesst passing by.' But it was so quiet! I really liked it! I'm definitely staying in this hotel when I'm going back to Barcelona.
2 nachten verbleven in juli 2017

8/10 – Goed

Sjors, D

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn luxe hotel
Heerlijk hotel om tot rust te komen en Barcelona te ontdekken. Nu voor de derde keer geweest en zou zo weer teruggaan.
5 nachten verbleven in mei 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal hotel, dichtbij de luchthaven. Prijs , kwaliteit is top !

8/10 – Goed

Christina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, modern and clean. I was disappointed that there wasn’t a pool my kids could use, despite the photos posted of an indoor pool (it’s part of the adjacent gym for 17 ).
4 nachten verbleven in april 2024

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were over the top amazing! The customer service was beyond impeccable! We were only there for the one night but would definitely go back!! We very much enjoyed our stay there!
1 nacht verbleven in april 2024

8/10 – Goed

Maureen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice property but way out of the mainstream. Obviously appeals to business travelers and groups.
2 nachten verbleven in april 2024
Reactie van Hyatt Regency Barcelona Tower op 21 apr 2024
Thank you very much for your comment Maureen. Looking forward to welcome you back soon in a near future.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Hyatt Regency Barcelona Tower op 20 apr 2024
Thank you very much for your valoration James!

6/10 – Redelijk

Ismael

Negatief: Personeel en service
No dieron servicio a la habitación y no dejan agua para beber en la habitación.
2 nachten verbleven in maart 2024
Reactie van Maria Rosell op 10 apr 2024
Gracias por sus comentarios y por el tiempo dedicado en ponerlos en común con nosotros Ismael. Lamento también cualquier inconveniente que pudimos haberle ocasionado.Deseamos que no pierda la confianza en nosotros y esperamos poder tener la oportunidad de volver a recibirle y proporcionarle una estancia perfecta.

10/10 – Uitstekend

Rachel, alameda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is on the outskirts of Barcelona. We had a car so wanted easy parking. There’s a large parking lot in the basement. We paid extra for a view. We had adjoining rooms with twin beds in one and a king in the other. As a result our room had to be on the non city side of the hotel. Not a great view. We discussed with the manager and while he could t move us he went out of his way to make it up to us. The breakfast was varied and had something for everyone. The kids loved the pancake machine. We had room service that was also great. Dinner in the second floor restaurant was accompanied by a U2 concert playing on a giant screen in the lobby we were overlooking. Our room was a great size. Bed was comfy and the shower was amazing! Tea kettle in the room along with tea and coffee plus a mini bar. The location is near the university and hospitals. Not a typical European walkable area but the bus and metro are right there and easy to use. That’s how we got around with no issues. We would stay here again.
3 nachten verbleven in maart 2024
Reactie van Maria Rosell op 31 mrt 2024
Thank you very much for your time and comment Rachel. At Hyatt Regency Barcelona Tower we place great value on the opinions of our guests. Hoping to welcome you again on your next trip to Barcelona, we remain at your entire disposal.

10/10 – Uitstekend

Gretchen

Very nice
1 nacht verbleven in januari 2024
Reactie van Maria Rosell op 29 mrt 2024
Thank you very much for you valoration!

8/10 – Goed

Dan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nice just nothing around. Not at all as close to terminal as they stated
1 nacht verbleven in maart 2024
Reactie van Alex Moragues | Quality Manager op 13 mrt 2024
Thank you for the time taken to evaluate us, Dan. It is good to know you had and enjoyable stay.

10/10 – Uitstekend

Aruna

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in maart 2024
Reactie van Alex Moragues | Quality Manager op 13 mrt 2024
Thank you for taking the time to evaluate us, Aruna. We are very happy to see we fulfilled your expectations.

10/10 – Uitstekend

Roger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Michael behind the Axis bar was excellent and looked after us extremely well. He made us feel at home. Gracias amigo
4 nachten verbleven in januari 2024
Reactie van Adrián Serrano - Front Desk Manager op 22 feb 2024
Dear Roger,On behalf of Hyatt Regency Barcelona Tower team, I would like to thank you for sharing your memories of your fantastic time here with us.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for the entire family. We are thrilled to read that you were extremely satisfied with the level of service received from our team member Michael. It certainly is our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 – Uitstekend

Esker

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards

8/10 – Goed

Christian

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in /check out beaucoup trop long
1 nacht verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,Alexandre MoraguesQuality Manager

10/10 – Uitstekend

Diane

5 nachten verbleven in januari 2024
Reactie van Adrián Serrano - Front Desk Manager op 22 feb 2024
Dear Diane,On behalf of the entire team that strives daily to achieve your satisfaction, we thank you for your wonderful rating of the hotel. We are very pleased to know that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon.This type of feedback encourages the team to continuously exceed quality standards.We are glad to know that you had a pleasant stay among us.Thank you so much for taking the time to leave us a 5-star review.We are delighted to see that you enjoyed your stay

10/10 – Uitstekend

Stacey

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Really recommend a stay
This hotel is amazing, we were here for the Le Petit Chief dining experience and it and the hotel did not disappoint! Very up market hotel, amazing comfort and the staff were all really friendly - highly recommend!
1 nacht verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Stacey,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

10/10 – Uitstekend

Jefferson, Buena park

1 nacht verbleven in januari 2024
Reactie van Adrián Serrano - Front Desk Manager op 22 feb 2024
Dear Jefferson,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

10/10 – Uitstekend

Hakim

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel service, upgraded my room, the best staff, thank Emin and Marry and others can not remember their names, it was very pleasant stay, very safe, quite, good customer service and good facilityb
2 nachten verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Hakim,Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.We are aware of the importance of feeling at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us.I will stay at your entire disposal for any future assistance.Best regards,

10/10 – Uitstekend

Pierre

6 nachten verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Pierre,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

8/10 – Goed

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Anthony,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

10/10 – Uitstekend

Benneaser

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Benneaser,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

6/10 – Redelijk

Fabrice

Positief: Netheid
4 nachten verbleven in december 2023
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Fabrice,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon and improving on the service delivered.Best regards,

10/10 – Uitstekend

CHRISTIAN

4 nachten verbleven in december 2023
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Christian,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. At the Hyatt Regency Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Thanking you again for your time, I look forward to hearing from you soon.Best regards,

2/10 – Ontzettend slecht

Clara

1 nacht verbleven in januari 2024
Reactie van Alex Moragues Quality Manager op 2 feb 2024
Dear Clara,Thank you for sharing your feedback about your experience with other users.Looking forward to welcome you back soon in a near future and being able to improve on your impressions.My best regards,

10/10 – Uitstekend

Sarf

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was an Uber ride away from the downtown Barcelona. it's closer to the airport and provided plenty of space. Very hip, modern rooms, stylist bathrooms, AMAZING breakfast options, sleek rooftop bar. Took grownup kids with us and they loved the room, the view, and the breakfast presentation and taste. We could spend the day doing touristy activities and took an uber/taxi over to spend a relaxing time back at the hotel.
Reactie van Alex Moragues Quality Manager op 8 jan 2024
Dear Sarf,Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.We are aware of the importance of feeling at home when travelling so it is a pleasure to read that we have reached your expectations and you could relax during your stay with us.Best regards,

2/10 – Ontzettend slecht

RUXIAN

1 nacht verbleven in december 2023

10/10 – Uitstekend

Lori

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff! The sky tower and view of Barcelona are amazing! The huge tv screen in the hotel bar is incredible (must see)!
Reactie van Adrián Serrano - Front Desk Manager op 22 feb 2024
Dear Lori,We are really honored that you chose Hyatt Regency Barcelona Tower for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It was our pleasure to have you as our guests, and we are truly delighted to know that your stay with us was enjoyable and memorable.We will be here waiting for your next holiday to once again make your vacation the very best.Sincerely,

10/10 – Uitstekend

Jordan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a beautiful hotel with SUCH friendly staff. Though it isn’t the most central location, it’s easy to get to from the metro. Highly recommend!
2 nachten verbleven in december 2023
Reactie van Alex Moragues Quality Manager op 8 jan 2024
Dear Jordan,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating your stay with us. Our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team to know that we succeeded in our effort and you were so satisfied with their attitude. I look forward to hearing from you again soon.Kind regards,

10/10 – Uitstekend

Emmanuel E

1 nacht verbleven in december 2023
Reactie van Hyatt Regency Barcelona Tower op 25 dec 2023
Dear Emmanuel,Thank you for your visit and for your inspiring rating of your stay. It motivates us to continue improving and offering our guests the best service. We look forward to seeing you soon and send you our warmest regards.Sincerely,Paula CastellàDuty Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hyatt Regency Barcelona Tower op 25 dec 2023
Dear David,We appreciate that you have taken the time to rate your experience at Hyatt Regency Barcelona Tower. It is an enormous pleasure to see that we fully met your expectations and that you had a pleasant holiday.Looking forward to seeing you again soon, we send you our warmest regards.Sincerely,Paula CastellàDuty Manager

6/10 – Redelijk

Raquel

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The service wasn’t the best and it’s far away from turistic places.
2 nachten verbleven in december 2023
Reactie van Hyatt Regency Barcelona Tower op 25 dec 2023
Dear Raquel,Thank you very much for choosing us and for sharing some feedback related to your stay. We are really sorry to hear that we did not fully meet your expectations. We appreciate you sending us your impressions as it helps us to continue improving. We hope to see you again soon to offer you an experience that exceeds all your expectations.Kind regards,Paula CastellàDuty Manager