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Beoordelingen van Icon BCN

4 out of 5
Icon BCN
Carrer de Roger de Lluria, 21, Barcelona

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 373 van 503 beoordelingen" "
Gastenscore: 8 - Goed. 107 van 503 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 503 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 503 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 503 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Hwee Fen

3 nachten verbleven in september 2023
Reactie van Alicia Trullén op 9 okt 2023
Dear Mr. Fen, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén General Manager

10/10 – Uitstekend

Vanessa

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wat een geweldig hotel. Het ligt heerlijk centraal, prachtig boutique achting hotel qua aankleding, kamers en gezellig dakterras met mini zwembad voor een drankje. Maar bovenal heeft de vriendelijkheid van AL het personeel heeft mij blij verrast.
2 nachten verbleven in maart 2023
Reactie van Pedro Crespo | Guest Service op 3 apr 2023
Dear Vanessa, Thank you for taking the time to review your recent experience at ICON BCN.We are delighted to read that you had a wonderful stay with us and enjoyed our perfect location. Thank you also for highlighting the friendliness of our team, they are the heart and soul of the hotel and we are proud to have met your expectations.It was a pleasure and we hope to see you again soon.Thank you and best regards,

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles prima, zoals verwacht!
4 nachten verbleven in maart 2023
Reactie van Pedro Crespo | Guest Service op 25 mrt 2023
Dear Rob,Thank you so much for taking the time to review your experience at ICON BCN.We are delighted to hear that you had a great stay with us. It is very gratifying to read that our services and hospitality lived up to your expectations. It was a pleasure and we hope to see you again soon.Best regards,

10/10 – Uitstekend

Jerney

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldige inrichting!
Geweldig hotel, ontbijt is goed. Comfort kamers zijn ruim van opzet. Receptie erg behulpzaam. Zwembad is te klein en te ondiep.
3 nachten verbleven in augustus 2021
Reactie van Miguel A.Nieto | Experience manager op 26 aug 2021
Vielen Dank für Ihre Zeit und diese wunderbaren Kommentare zu Ihrer letzten Sitzung bei ICON BCN. Wir sind stolz zu wissen, dass Sie mit der Qualität unseres Frühstücks und unseres Personals zufrieden waren. Wir freuen uns, Sie wieder begrüßen zu dürfen, wir erwarten Sie mit offenen Armen. Anschläge,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kamers waren schoon en netjes. Ontbijt was uitgebreid en netjes verzorgt. Uitstraling hotel in elke ruimte doorgevoerd.
3 nachten verbleven in februari 2020
Reactie van Natalia Medina op 25 feb 2020
Dear Guest, Thank you for choosing us for your stay in Barcelona and for your time taken to share your feedback with us. It is a pleasure to know that you have enjoyed our renovated hotel and our breakfast. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

10/10 – Uitstekend

Dimitris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hier komen we terug!!!
Super hotel!!!! Ontbijt subliem, kamers zo mooi ruim en netjes!
3 nachten verbleven in augustus 2019
Reactie van Natalia Medina op 26 aug 2019
Dear Dimitris, Thank you for choosing us for your stay in Barcelona and for your time taken to share your such a great feedback with us. We are really happy to hear that you loved our rooms and that you have enjoyed our breakfast. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

7 nachten verbleven in juli 2019
Reactie van rebecca op 1 aug 2019
Dear Guests, Thank you for your wonderful comments on your stay with us. It’s great to get such positive feedback and to know that our efforts are appreciated by our guests and that we were able to exceed your expectations! We would love to see you again soon in ICON BCN. Rebecca Evans Directora

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel op goede locatie met mooie ruime kamers
3 nachten verbleven in april 2019
Reactie van Natalia Medina op 7 mei 2019
Dear Guest, Thank you for your time taken to share your such a great feedback with us. It is a satisfaction to know that you have enjoyed our central location and our renovated rooms. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2019
Reactie van Natalia Medina op 2 mei 2019
Dear Guest, Thank you for your time taken to value your stay. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager.

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in april 2019
Reactie van Natalia Medina op 15 apr 2019
Dear Guest, Thank you for your time taken to value your stay.We are happy to see that it has been so good. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi gerestaureerde kamer...afvalbakje op de kamer zou handig zijn en wc borstel in de badkamer...voor de rest alles dik in orde...
4 nachten verbleven in februari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We really enjoyed our stay in this hotel. We will most likely stay there again.
5 nachten verbleven in november 2018
Reactie van Natalia Medina op 4 dec 2018
Dear Guest, We would like to give you a big thank you for choosing us for your stay in Barcelona an d for your time taken to share your feedback with us. It is a satisfaction to read that you have enjoyed so much your stay and that you will definitely come back again. Hope you to see you soon. Kind Regards, Natalia Medina Experience Manager.

8/10 – Goed

Dimitri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2018
Reactie van Natalia Medina op 3 dec 2018
Dear Dimitri, Thank you for your time taken to value your stay. We are happy to hear that it was good. Hope you come back soon. Kind Regards. Natalia Medina Experience Manager

10/10 – Uitstekend

Jo, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi verzorgd hotel, midden in de stad. Super vriendelijk personeel, ze zijn zeer behulpzaam. Kamer schoon en netjes, ontbijt zeer uitgebreid. Wij komen hier zeker nog eens terug.
4 nachten verbleven in november 2018
Reactie van Natalia Medina op 19 nov 2018
Dear Jo, Thank you for your such a great review!!! It is a satisfaction to know that you have enjoyed our central location, that you liked our renovated hotel, our new breakfast and that you appreciate our staff. Hope to you come back soon to welcome you personally. Kind Regards,

8/10 – Goed

Gilberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buen hotel, cómodo y tiene buen mantenimiento, la recepción siempre es muy atenta y amable, sus habitaciones son cómodas y tienen buen espacio, el baño está muy bien y cuenta con buena iluminación.
1 nacht verbleven in april 2024
Reactie van Pedro Crespo | Experience Manager op 22 mei 2024
Estimado Gilberto, Muchas gracias por su amable comentario.Nos alegra saber que encontró nuestro hotel cómodo y bien mantenido. Nos enorgullece que la recepción haya sido siempre atenta y amable durante su estancia. También nos complace saber que las habitaciones y los baños cumplieron con sus expectativas en cuanto a espacio e iluminación.Esperamos tener el placer de recibirlo/a nuevamente en su próxima visita.Atentamente,

10/10 – Uitstekend

raisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with great location. friendly front desk.
2 nachten verbleven in april 2024
Reactie van Marta Martín | Guest Service op 17 mei 2024
Dear Raisa,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel to be nice with a great location.It's wonderful to know that our front desk team contributed to your positive experience. Providing friendly and helpful service is always our top priority.We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit.Warm regards,

10/10 – Uitstekend

John

1 nacht verbleven in april 2024
Reactie van Pedro Crespo | Experience Manager op 30 apr 2024
Dear John,Thank you so much for your time rating your recent experience at ICON BCN.We are delighted to know that you had a great time with us and we met your expectations.Looking forward to welcome you back soon.Best regards,

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great stay! Easy walking distance to many major sites as well as many restaurants. Breakfast at the hotel was excellent- a huge variety of options.
4 nachten verbleven in april 2024
Reactie van Marta Martín | Guest Service op 13 apr 2024
Dear Nicola,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay and that our convenient location made it easy for you to explore the city's major attractions and dining options.We're thrilled that you enjoyed our breakfast offerings and found them to be excellent with a wide variety of options. Providing a memorable and satisfying experience for our guests is always our top priority, and we are glad to hear that we met your expectations.It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Marta Martín Guest Service

10/10 – Uitstekend

Sandra, Caguas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Celia Martin | guest service team op 6 apr 2024
Dear Sandra,thanks for staying with us , we are happy to know that you had enjoyed your stay.

10/10 – Uitstekend

MARIA ELENA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La atención del personal en general es excelente, el desayuno es basto, la limpieza, la ubicación, todo muy bien!
2 nachten verbleven in maart 2024
Reactie van Pedro Crespo | Experience Manager op 31 mrt 2024
Estimada Maria Elena,Gracias por dedicar unos minutos a valorar su reciente experiencia en ICON BCN.Estamos felices de saber que todo estuvo muy bien durante su estancia. Disfrutaron de nuestro delicioso desayuno buffet y la perfecta ubicación. Pero sin duda lo que más nos enorgullece es saber que la atención de nuestro personal le pareció excelente, sin duda el equipo es el verdadero alma del hotel y compartiré sus amables palabras con todos.Fue un placer y esperamos verle de nuevo pronto.Reciba un cordial saludo,

10/10 – Uitstekend

Richa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love love love. The staff was amazing. The food delicious. Would love to visit again
3 nachten verbleven in maart 2024
Reactie van Pedro Crespo | Experience Manager op 27 mrt 2024
Dear Richa, Wow, thank you for your time and your lovely review.We are more than happy to read that our amazing staff were able to make yo have a pleasant stay with us. We are also pleased to know that you enjoyed our delicious food.It was a pleasure and we are looking forward to welcome you back soon.Warm regards,

10/10 – Uitstekend

Martin

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay, loved the hotel, will definitely visit again in the future!
2 nachten verbleven in maart 2024
Reactie van Pedro Crespo | Experience Manager op 11 mrt 2024
Dear Martin, Thank you for your time and your kind words!We're thrilled to hear that you had a great stay with us and that you loved the hotel. It's fantastic to know that you enjoyed your experience and we can't wait to welcome you back!Best regards,

10/10 – Uitstekend

KARLA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy rico el desayuno y tiene una excelente ubicacion
1 nacht verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 7 feb 2024
Estimada Karla, Agradezco sinceramente sus amables palabras sobre su experiencia en nuestro hotel.Es un placer saber que disfrutó de nuestro delicioso desayuno y que encontró nuestra ubicación excelente para sus necesidades. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia inolvidable, y nos complace ver que cumplimos con sus expectativas.Esperamos tener el honor de darle la bienvenida de nuevo en el futuro.Atentamente,

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Pedro Crespo | Experience Manager op 7 feb 2024
Dear Michael, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 – Uitstekend

Turgay

4 nachten verbleven in januari 2024
Reactie van Pedro Crespo | Experience Manager op 7 feb 2024
Dear Turgay, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place
Wonderful little hotel in a great location. You can walk to most of Barcelona’s prime tourist spots. The room was nice, and the kids loved the bunk beds. Excellent breakfast buffet and very helpful staff.
2 nachten verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 9 jan 2024
Dear Michael,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel in Barcelona.It's fantastic to know that our hotel's central location allowed you to explore many of Barcelona's prime tourist spots conveniently. We are thrilled that the room, especially the bunk beds, added to your overall experience. It's our goal to provide comfortable and enjoyable accommodations for all our guests.We are glad you appreciated the excellent breakfast buffet and found our staff to be very helpful. We believe that a good start to the day with a hearty breakfast can make a significant difference in our guests' experience.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay.Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
최고위치, 냄새좀 납니다..
위치는 최고입니다. 대신 하수구냄새가 좀 심했어요. 그리고 오전시간 샤워를 많이하는 시간에는 뜨거운물도 잘 안나와서 저는 머리도 못감고 나왔습니다. 별네개짜리 호텔이라고 생각 할수없는 상태였어요.. 많이 아쉬웠어요. 룸의 디자인과 스텝들은 무지 친절하고 좋았어요.
2 nachten verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 8 jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the location of our hotel and found the room design and staff to be friendly and nice.We sincerely apologize for the inconvenience you experienced with the sewer smell and the issue with the hot water. Your feedback is important to us, and we take it seriously. Please rest assured that we will investigate these matters thoroughly to ensure they are promptly addressed and do not recur.We appreciate your understanding and thank you for bringing these concerns to our attention. If there's anything else you'd like to share or if there's a way we can make it up to you, please feel free to reach out.We hope to have the opportunity to welcome you back in the future for a more positive experience.Best regards,

10/10 – Uitstekend

Minho

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 8 jan 2024
Dear Minho,Thank you for sharing your positive feedback with us! We're delighted to hear that you had an overall great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back for another fantastic stay in the future.Best regards,

8/10 – Goed

Laurent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top sauf la salle de bain qui avait une fuite à la douche
3 nachten verbleven in december 2023
Reactie van Celia Martin---guest service team op 31 dec 2023
Cher Laurent ,Nous sommes heureux de savoir que vous avez apprécié votre séjour avec nous à l'hôtel ICON BCN.Merci beaucoup pour votre commentaire sur le fuite à la douche ,nos techniciens de maintenance procéderont à une étude du problème.Nous espérons que vous aurez l'occasion de nous rendre visite très prochainement.Cordialement,

10/10 – Uitstekend

KARLA

2 nachten verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 20 dec 2023
Estimada Karla, Gracias por su tiempo y su valoración positiva de su experiencia en Icon BCN. Estamos encantados de saber que tuvo una agradable estancia y cumplimos con sus expectativas con nuestra hospitalidad y servicios.Esperamos volver a verla pronto.Saludos cordiales,

10/10 – Uitstekend

Asunciona

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Comodo y confortable
Muy lindo comodo y el.desayuno completo sin dudarlo volveria
1 nacht verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 19 dec 2023
Estimada Asunción,Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia con nosotros. Nos alegra saber que encontró las habitaciones cómodas y que el desayuno fue de su agrado. Será un placer recibirle nuevamente en el futuro. Si hay algo más en lo que podamos mejorar o si tienes alguna preferencia específica para su próxima visita, no dudes en informarnos. ¡Esperamos verle pronto de nuevo!Saludos cordiales,

10/10 – Uitstekend

ludovica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Pedro Crespo | Experience Manager op 14 dec 2023
Dear Ludovica,Thank you so much for you time rating your stay at ICON BCN.We are happy to know that you had an enjoyable stay with us and we met your expectations with our hospitality and services.We are looking forward to welcome you back soon.Best regards,

10/10 – Uitstekend

Renato

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is something special and we are happy for choosing to stay there during our visit in Barcelona. We had a very good experience from the moment that we checked in until we left the property. I can say only positive words for this hotel, which felt more like home. Very responsive, pleasant, and friendly staff. Rooms are perfect size and furnished just right. The location couldn't be better, walking distance from all main attractions. Very safe area and perfect for almost all type of activities.
7 nachten verbleven in november 2023
Reactie van Pedro Crespo | Experience Manager op 14 dec 2023
Dear Renato,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay with us felt like a home away from home and that you enjoyed every aspect of your visit to Barcelona.Our team works hard to ensure that every guest feels welcomed and attended to, so we are thrilled to learn that you found our staff to be very responsive, pleasant, and friendly. Your kind words are truly appreciated and serve as a great motivation for our team.We are pleased to know that you found the rooms to be of perfect size and tastefully furnished. Creating a comfortable and inviting environment for our guests is one of our top priorities, and we're glad to hear that it contributed to your overall positive experience.It's also fantastic to hear that the hotel's location was convenient for your activities in Barcelona. Being within walking distance from all main attractions and situated in a very safe area is something we take pride in, and we're pleased it added to the enjoyment of your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out.Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, best staff, convenient location!
Absolutely enjoyed my stay here at Icon BCN. It is in a great location, accessible to public transportation and nearby neighborhoods including Gothic Quarter. Rooms were great. Our first room had an issue with the heating system and the staff did everything they could to accommodate and help resolve the issue. Special thanks to the most friendly and responsible staff for making our time here extra. I highly recommend that you book with breakfast as the breakfast buffet was also amazing. Will definitely return when visiting Barcelona.
4 nachten verbleven in november 2023
Reactie van Pedro Crespo | Experience Manager op 4 dec 2023
Dear Guest,Thank you for sharing your wonderful experience at Icon BCN! We are delighted to hear that you enjoyed your stay and appreciated the convenient location, accessible to public transportation and nearby neighborhoods, including the Gothic Quarter.We apologize for any inconvenience you experienced with the heating system, but we are glad our staff went above and beyond to accommodate and resolve the issue. Your special thanks to our friendly and responsible staff is truly appreciated.It's fantastic to know that you found our breakfast buffet amazing, and we appreciate your recommendation. We look forward to welcoming you back when you visit Barcelona again.Best regards,

6/10 – Redelijk

Christine

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
the hotel and staff was great. was not happy with the room that was provided in terms of the location within the hotel and the layout of the room, but other than that, the hotel breakfast, location, and staff was wonderful.
4 nachten verbleven in november 2023
Reactie van Alicia Trullén op 1 dec 2023
Dear Christine, First of all, thank you for your feedback about your recent stay with us at ICON BCN Hotel. I am truly sorry to hear that your room was not up to your expectations in terms of layout and location within the Hotel. Please accept our most sincere apologies for any inconvenience we might have caused you due to this matter. We are thrilled to see that you loved our friendly staff, our central location in the city center of Barcelona and our healthy breakfast buffet. Kudos to our entire team! It has been a pleasure to welcome you at our Hotel and we look forward to seeing you again very soon. All the best! Alicia TrullenHotel Manager

10/10 – Uitstekend

Youssef

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Celia Martin----guest service team op 21 nov 2023
Dear Youssef ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 – Uitstekend

Reda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Celia Martin----guest service team op 21 nov 2023
Dear Reda ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

8/10 – Goed

Pedro

3 nachten verbleven in november 2023
Reactie van Celia Martin---guest service team op 21 nov 2023
Dear Pedro ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 – Uitstekend

Ileana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente lugar bien ubicado Atención muy buena
2 nachten verbleven in november 2023
Reactie van Pedro Crespo | Experience Manager op 13 nov 2023
Estimada Ileana,¡Gracias por compartir su experiencia! Nos alegra saber que disfrutó de su estancia y que encontró nuestra ubicación conveniente y el servicio de atención de su agrado. Su apoyo y amables palabras significan mucho para nosotros.Si hay algo en lo que podamos mejorar o si necesita algo más en su próxima visita, no dude en comunicarse con nosotros. Estamos aquí para brindarle una experiencia aún mejor en el futuro.Esperamos verle nuevamente en su próxima visita.¡Saludos cordiales!Pedro Crespo Experience Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Great Hotel in Downtown Barcelona
The Icon BCN hotel was a wonderful place to stay in Barcelona, and we would recommend it highly for anyone looking for a classy, well run hotel in the center of the city. Pros: — perfect location, a few meters from a main thoroughfare but just distant enough to be more quiet — many central sites (e.g., Casa Battlo, the Cathedral of Barcelona, Las Ramblas) are within walking distance — friendly, helpful staff — charming mix of old and new architecture — abundant breakfast and good on-site restaurant — well lit rooms with interesting touches Cons — of the two USB charging ports in our room, one did not work at all, while the second just trickled electricity into our devices (e.g., leaving a cell phone plugged in overnight would only provide a charge of ca. 20-30 percent) — the shower is fine, but after taking a shower, the water would have leaked onto the bathroom floor All in all, a great place to stay in this exciting city.
4 nachten verbleven in november 2023
Reactie van Pedro Crespo | Experience Manager op 13 nov 2023
Dear David,We greatly appreciate your time to share your experience at the Icon BCN! We are glad to hear that you enjoyed your stay and appreciated the comfort and charm of our hotel in the heart of Barcelona.We value your feedback, and I am very sorry for the inconvenience you encountered with the USB ports and the water leak in the shower. We will take these points into consideration to improve and offer even more exceptional accommodations in the future.We appreciate your kind words about our convenient location, attentive staff and the unique blend of architecture our hotel offers. We look forward to welcoming you again on your next visit to this vibrant city.If there is anything else we can improve upon or if you need additional assistance in the future, please do not hesitate to contact us directly. We look forward to seeing you again soon!Best regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

Ryna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very pleasant stay at Icon BCN. Ample space in the rooms, a great pool area and many areas to relax in throughout the hotel. Location is walkable distance to metro, casas and La Rambla. The highlight for us was the food and service at the breakfast buffet. The range of food was great, assortment of bread and pastries, cold meat, hot dishes, eggs and pancakes made on request, multiple coffee machines. Very enjoyable experience. Thankyou for a lovely time in Barcelona.
4 nachten verbleven in oktober 2023
Reactie van Pedro Crespo | Experience Manager op 6 nov 2023
Dear Ryna,Thank you for taking the time to share your wonderful experience at ICON BCN. We are delighted to hear that you had a pleasant stay and enjoyed the spacious rooms, the pool area, and the various relaxation spots throughout the hotel. We take pride in our central location, making it easy for our guests to explore the city.It is particularly heartening to know that our breakfast buffet was a highlight for you. We strive to offer a diverse selection to cater to various tastes, and it is great to hear that you enjoyed the assortment of food, fresh pastries, and the personalized egg and pancake offerings. Your kind words about our food and service are much appreciated.We are glad you had a lovely time in Barcelona with us, and we hope to have the pleasure of welcoming you back for another memorable stay. If you have any future plans to visit, don not hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

Aldo, Santo Domingo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Pedro Crespo | Experience Manager op 31 okt 2023
Dear Aldo, Thank you for your time to review your recent experience with us.We are delighted to know that you had a pleasant stay with us and we wee able to meet your expectations with our hospitality and services.We are looking forward to welcome you back soon.Kindest regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming hotel just a couple of blocks off a main shopping / dining area. Our teenage daughters had their own little space with twin bunk beds that worked out great for us. Loved the tall ceilings - spacious, lovely room!
1 nacht verbleven in oktober 2023
Reactie van Pedro Crespo | Experience Manager op 31 okt 2023
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you found our hotel charming and enjoyed its proximity to the main shopping and dining area. It's great that your teenage daughters had a comfortable space with the twin bunk beds, and you appreciated the spacious, lovely room with tall ceilings.We hope you had a fantastic stay, and we'd be delighted to welcome you and your family back in the future. If you have any more feedback or requests, please don't hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

Gabriel, Houston

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great personalized service and excellent attitude. Very clean with remodeled rooms
3 nachten verbleven in oktober 2023
Reactie van Pedro Crespo | Experience Manager op 31 okt 2023
Dear Gabriel,Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience with our personalized service and excellent attitude. Maintaining cleanliness and providing remodeled rooms is essential for us, and we're thrilled that you found our accommodations up to your expectations.If you ever plan to visit again or have any more feedback or requests, please feel free to reach out. We would love to welcome you back for another fantastic stay.Warm regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love love love it!
The location is fantastic, the staff is helpful and kind, the breakfast was absolutely delicious~! I definitely recommend this hotel!
2 nachten verbleven in oktober 2023
Reactie van Marta Martín | Guest Service op 12 okt 2023
Dear, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We would love to welcome you anytime soon in the future and stay at your disposal.Best regards,

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great 3 night stay. Service is excellent. Breakfast buffet was very plentiful and staff welcoming and friendly.
3 nachten verbleven in oktober 2023
Reactie van Alicia Trullén op 9 okt 2023
Dear Amy, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! First of all, we are happy to hear that you loved our friendly service and our healthy breakfast buffet. It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén Hotel Manager

4/10 – Matig

Angelica

Reisde met een groep
Negatief: Voorzieningen
The ubication
5 nachten verbleven in oktober 2023
Reactie van Marta Martin | Guest Service op 8 okt 2023
Dear Angelica, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.

10/10 – Uitstekend

Waqas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A perfect base to enjoy Barcelona.
3 nachten verbleven in september 2023
Reactie van Marta Martín | Guest Service op 4 okt 2023
Dear Waqas, We would like to thank you for taking the time to comment on your stay at ICON BCN. We are glad to read that we were able to meet your expectations for your vacation in Barcelona. Once again we thank you for your choice.Best regards, Marta Martín Guest Servicehellobcn@iconhotels.com

10/10 – Uitstekend

ingrid

Reisde met partner
We LOVED this hotel!!! It was so unique and beautiful every corner has been thoughtfully put together to create gorgeous ambience everywhere. The staff went above and beyond. The best customer service we have ever had. Truly made our vacation magical!! And our stay was an experience we will always treasure.
3 nachten verbleven in september 2023
Reactie van Pedro Crespo | Experience Manager op 26 sep 2023
Dear Ingrid, Thank you for your glowing review of our hotel! We are thrilled to hear that you loved your stay and that it left you with such wonderful memories.It's fantastic to know that you appreciated the unique and beautiful design of our hotel. We take great care in creating a special ambiance for our guests, and it's rewarding to hear that every corner was thoughtfully put together.Our staff is dedicated to providing exceptional customer service, and we're delighted to hear that your experience with them was the best you've ever had. Making your vacation magical and creating treasured memories for you is exactly what we aim for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or feedback, please feel free to share.Warm regards,Pedro Crespo Experience Manager

10/10 – Uitstekend

MARIO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buenas instalaciones, limpias y agradables, excelente el servicio y la atención por parte de todo el personal, seguro y bien ubicado. Las habitaciones y el baño limpias y cómodas. El desayuno buffet bueno aunque uno de los días había poco personal para atender, los demás días si hubo mejor atención. En particular la chica del bar y los de recepción muestran mucho interés en dar un excelente servicio. Muy recomendable, fuimos en familia 4 personas una habitación.
3 nachten verbleven in september 2023
Reactie van Pedro Crespo | Experience Manager op 26 sep 2023
Estimado Mario, ¡Gracias por compartir su experiencia en nuestro hotel! Estamos encantados de saber que disfrutó de sus instalaciones y que las encontró limpias y agradables. La comodidad y la limpieza son fundamentales para nosotros, y es estupendo saber que se sintió cómodo en su habitación y baño.Apreciamos especialmente sus comentarios sobre nuestro personal. Siempre nos esforzamos por brindar un servicio excepcional, y es gratificante saber que nuestros esfuerzos no pasaron desapercibidos. Transmitiremos sus elogios a la chica del bar, así como a nuestro equipo de recepción, quienes están comprometidos en ofrecer un servicio de alta calidad.Lamentamos escuchar que hubo un día con una menor atención en el desayuno buffet. Agradecemos su comprensión en este asunto y aseguraremos que se tomen las medidas necesarias para garantizar un servicio más consistente.Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en su próximo viaje en familia. Si tiene alguna otra sugerencia o comentario, no dude en compartirlo.Saludos cordiales,Pedro Crespo Experience Manager