Uitzicht op het resort
Beschikbaarheid controleren

Beoordelingen van St. Kitts Marriott Resort & The Royal Beach Casino

4.5 out of 5
St. Kitts Marriott Resort & The Royal Beach Casino
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 448 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 364 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 128 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1005 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk personeel en de ligging is perfect
1 nacht verbleven in november 2019
Reactie van CindyG op 12 nov 2019
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Arnold, Lynbrook

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved how close everything was to the resort, lots of options for dining and fun excursions that were pretty close by. The resort was really nice and a great stretch of private beach. Most days it was pretty quiet, but some days we had people from cruise ships using the resort for the day. Met lot s of nice people. Plenty of amenities in the resort, so you don't have to venture out as much. Overall a great experience.
6 nachten verbleven in maart 2024
Reactie van Rheoshia Williams op 3 mei 2024
Thank You for your feedback. Well definitely share this with my Team Members. Looking forward to hosting you in the near future.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grocery store near by 4 minute walk, pizza on site was amazing, drinks a little pricey 11-15$ however there is a liquor store on site
7 nachten verbleven in april 2024
Reactie van Janice op 29 apr 2024
Good Morning AmandaThank you for your feedback . We are glad you had a great time, your comments will be reviewed with the relevant department

8/10 – Goed

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Favy op 27 apr 2024
Hi Tracy, thank you for your review, we greatly appreciate it.

10/10 – Uitstekend

Amos, Couva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Favy op 26 apr 2024
Thank you Amos, we appreciate it.

6/10 – Redelijk

Todd L

7 nachten verbleven in april 2024
Reactie van Janice op 24 apr 2024
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
4 nachten verbleven in april 2024
Reactie van Favy op 17 apr 2024
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 – Uitstekend

JOHN

7 nachten verbleven in april 2024

10/10 – Uitstekend

Jennifer, Sicklerville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
5 nachten verbleven in maart 2024
Reactie van Janice op 9 apr 2024
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 – Redelijk

Dawn

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
7 nachten verbleven in maart 2024
Reactie van Janice op 9 apr 2024
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 – Goed

Patrick

Reisde met partner
No night life on the property. No where to sit and relax at night by the pool or beach area.
4 nachten verbleven in maart 2024
Reactie van Favy op 29 mrt 2024
Thank you for your feedback, we greatly appreciate it.

8/10 – Goed

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
7 nachten verbleven in maart 2024
Reactie van Favy op 29 mrt 2024
Thank you very much for your feedback. We appreciate it.

8/10 – Goed

Deanna

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Favy op 29 mrt 2024
Thank you for your feedback. We greatly appreciate it.

8/10 – Goed

Prateek, New York

6 nachten verbleven in maart 2024
Reactie van Janice op 15 apr 2024
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 – Ontzettend slecht

Cheryl

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
7 nachten verbleven in maart 2024
Reactie van Oli op 18 mrt 2024
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All of the staff were very nice and helpful
4 nachten verbleven in maart 2024
Reactie van Favy op 16 mrt 2024
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 – Goed

Stephen William, Flower Mound

Reisde met partner
Positief: Netheid, personeel en service
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
4 nachten verbleven in februari 2024
Reactie van Janice op 13 mrt 2024
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 – Uitstekend

David Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was great! Food and service was top line! We had a wonderful week!
7 nachten verbleven in februari 2024
Reactie van Rheoshia Williams op 6 mrt 2024
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 – Redelijk

Manal Mohamed

Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
5 nachten verbleven in februari 2024
Reactie van Jan op 13 mrt 2024
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
7 nachten verbleven in februari 2024
Reactie van Rheoshia Williams op 28 feb 2024
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 – Matig

Susan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
7 nachten verbleven in februari 2024
Reactie van Janice op 18 feb 2024
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in februari 2024
Reactie van Favy op 15 feb 2024
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 – Uitstekend

Linda Knowles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
7 nachten verbleven in februari 2024
Reactie van Favy op 10 feb 2024
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 – Uitstekend

jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Janice op 13 feb 2024
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 – Uitstekend

Heather, Cedar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
7 nachten verbleven in januari 2024
Reactie van Favy op 6 feb 2024
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
8 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 – Uitstekend

Laura

7 nachten verbleven in januari 2024
Reactie van Favy op 22 mrt 2024
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

8/10 – Goed

JUSTIN

Positief: Personeel en service, comfort kamer
Views from almost every room
The hotel is in a great location on the beach near the airport with amazing views. The hotel itself could use some updating. Casino onsite is very convenient however quite small with few gaming options. The staff is very accommodating and the restaurants are decent.
1 nacht verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Good Morning JustinThanks for your feedback . as we strive to better our service , your feedback will be shared with the relevant department

10/10 – Uitstekend

Christopher, West Haven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
7 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 – Goed

Carlos, Mayaguez

2 nachten verbleven in januari 2024
Reactie van Favy op 22 mrt 2024
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 – Uitstekend

GURMEET, ROSEVILLE

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
7 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 – Uitstekend

ingrid

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
7 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 – Uitstekend

Anderson

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
7 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 – Redelijk

Jen

Reisde met familie
Positief: Personeel en service
It’s just ok.
4 nachten verbleven in januari 2024
Reactie van Janice op 31 jan 2024
Dear JenThanks for your feedback !

8/10 – Goed

CHRISTOPHER

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looking was great, next to shopping and outside dining places.
4 nachten verbleven in december 2023
Reactie van Janice op 31 jan 2024
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 – Goed

Steve, Hamden

Positief: Netheid, personeel en service
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
2 nachten verbleven in december 2023
Reactie van Janice op 31 jan 2024
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 – Goed

Keith, West Byfleet

Reisde met familie
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
7 nachten verbleven in december 2023
Reactie van Favy op 6 feb 2024
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.

10/10 – Uitstekend

C

Relaxing break by the sea
Staying in St Kitts is very relaxing. You have to get used to people working in island time, service isn’t fast. The Marriott is a lovely property if a little dated.
11 nachten verbleven in december 2023
Reactie van Janice op 31 jan 2024
Good DayThanks for your review , your feedback will be shared with the relevant department

10/10 – Uitstekend

Lisa

7 nachten verbleven in december 2023
Reactie van Favy op 6 feb 2024
Thank you Lisa for your review. Looking forward to hosting you again.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent accommodations
Very clean and staff were amazing.
7 nachten verbleven in december 2023
Reactie van Janice op 7 jan 2024
Good Day JenniferThank you for your great feedback . We will share with the staff

8/10 – Goed

Mark

5 nachten verbleven in december 2023
Reactie van Favy op 6 feb 2024
Thank you for your review. we look forward to hosting you again.

8/10 – Goed

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This was our first time in St. Kitt. Amazing!!
5 nachten verbleven in december 2023
Reactie van Janice op 7 jan 2024
Good Morning DeniseThanks you for your awesome feedback , we will share with the staff

8/10 – Goed

Howard

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
AC blows continuously and does not get to desired temperature (70). Bed is right under air vent so constant airflow on you to stay somewhat cool is not ideal.
1 nacht verbleven in november 2023
Reactie van Janice op 21 nov 2023
Good Morning Howard Thank you for your feedback . I will share your comments with the relevant department.

10/10 – Uitstekend

Howard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Janice op 20 nov 2023
Good Morning Howard Thank you for your feedback ! We will share with the staff .

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van Janice op 5 dec 2023
Dear John,Greetings from the St Kitts Marriott !Thanks you for your feed back we will share with the staff . Hopefully you will travel our island soon .

10/10 – Uitstekend

Ismary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing and peaceful
2 nachten verbleven in november 2023
Reactie van Janice op 12 nov 2023
Dear IsmaryThank you for your feedback. We will share with the staff

8/10 – Goed

Bill

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would recommend.Great place… clean place… great staff. My only concern is when it rains you have to walk into a pond of water in-order to leave and walk back in.
5 nachten verbleven in oktober 2023
Reactie van Janice op 12 nov 2023
Good Morning Bill,Thank you for your feedback. and let me apologize for the inconvenience caused . We continue to work in improving our grounds and surrounding .

10/10 – Uitstekend

Mervin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was safe and secure. The staff was helpful and friendly. The aerobic machines in the gym should be update. Otherwise it was a great stay.
4 nachten verbleven in oktober 2023
Reactie van Janice op 12 nov 2023
GoodDay MervinThanks for your feedback, your feedback has been forwarded to relevant department.

10/10 – Uitstekend

Stan, SIOUX FALLS

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property good staff
1 nacht verbleven in oktober 2023
Reactie van Janice op 12 nov 2023
Thank you for your feedback. We will share with our wonderful staff.Looking to host you again in the future