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Beoordelingen van Hampton Inn & Suites Bastrop

2.5 out of 5
Hampton Inn & Suites Bastrop
240 S Hasler Blvd, Bastrop, TX

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 512 van 908 beoordelingen" "
Gastenscore: 8 - Goed. 262 van 908 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 908 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 908 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 908 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Douglas, Weatherford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the friendly guy who checked us in
1 nacht verbleven in april 2024

8/10 – Goed

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice personal they had very good variety of food and clean
1 nacht verbleven in april 2024

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Bliss

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast buffet was delicious with lots of options. Coffee, tea, cocoa available 24/7 is a plus!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice area and staff was very professional and friendly
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and friendly staff.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Fernando

1 nacht verbleven in maart 2024

6/10 – Redelijk

Marco

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All staff was great and accommodating but the beds were so stiff! I could not sleep! If they would just change the mattress it would have been an excellent stay!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walmart is nearby if you are on foot, so quiet convenient.
1 nacht verbleven in februari 2024

8/10 – Goed

Larry

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Sonya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

William

Reisde met familie
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Angela

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff has gone above and beyond for my comfort. They are great. If you want friendly staff, a clean room, and good breakfast then this is your place. Would come back.
2 nachten verbleven in december 2023

4/10 – Matig

Teresa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is so run down. There was patch painting all over our room walls. It truly looks like a property that has simply been neglected
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jennifer

5 nachten verbleven in december 2023

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was afraid there would be no Uber but there was. They provided a full breakfast buffet each morning that provided healthy options as well as sweets and treats. The best part though was the staff. Everyone was so kind and friendly. Such a helpful team of people!
2 nachten verbleven in december 2023

6/10 – Redelijk

Richard

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Continental breakfast was very nice. Staff pleasant and friendly. Room was clean no frig in rooms. BEDS were aweful and uncomfortable which is going to be huge reason we would not stay again! You charge a huge price for room but are broken down.
3 nachten verbleven in november 2023

8/10 – Goed

Donna

Positief: Personeel en service
The experience was a good one as I have been to this property before. As I understand it, they are updating some things in the rooms and microwave and fridge are not available at this time. I will have to check before I book again to make sure those things are available in the future.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Sean

2 nachten verbleven in november 2023
Reactie van AGM op 20 nov 2023
Thank you for your recent stay at the Hampton Inn in Bastrop.We are happy you enjoyed your stay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
The staff was very nice and helpful. I wish there had been a refrigerator in the room, but we enjoyed the stay.
3 nachten verbleven in november 2023
Reactie van AGM op 14 nov 2023
We apologize for the issues you experienced in your room during your stay.The hotel will be going through a complete renovation, inside and out, in the coming months. This renovation will improve your future stays once the renovation is complete. We look forward to seeing you again.

6/10 – Redelijk

Zachary

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good employees, neglectful owners.
Staff was great. They all had good attitudes and work ethic. However, you can tell that the owners are neglecting to update fatigued items, like rusted toilets. Also, the lighting in the rooms is very dim and not nearly enough. Needs more lighting.
1 nacht verbleven in november 2023
Reactie van AGM op 14 nov 2023
We apologize for the issues you experienced in your room during your stay.The hotel will be going through a complete renovation, inside and out, in the coming months. This renovation will improve your future stays once the renovation is complete. We look forward to seeing you again.

10/10 – Uitstekend

Debbie

1 nacht verbleven in september 2023
Reactie van AGM op 14 nov 2023
We are so happy you enjoyed your stay.We look forward to seeing you again.

10/10 – Uitstekend

Dominick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van AGM op 18 okt 2023
Thank you for your stay and thank you for taking the time to fill out the survey. We are so happy you enjoyed you stay with us.

4/10 – Matig

Kenneth

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointed
Well the room was a King Suite for $239.00 and it was dissatisfied for me since it’s owned by Hilton. The mattress was hard as a rock and cheap and you could feel the springs inside it and it had no box springs. Then the bathroom ceiling above shower was dripping and paint peeling off and under sink was a leak and the wood table had been already ruined from previous leaking of water. It was loud in halls for 3 hours and kid’s jumping around upstairs till after midnight. I called desk and the clerk stated, maybe they’ll put the kids to bed soon. Then someone started beating on the wall upstairs and just not a quiet comfortable hotel especially for what we paid.
1 nacht verbleven in oktober 2023
Reactie van AGM op 16 okt 2023
We apologize for the issues you experienced during your stay with us. We are working on resolving the issues with the leak. The hotel will also be going through a complete remodel in the coming months.

8/10 – Goed

Shandar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Lobby, dated rooms
The lobby area of the hotel is clean and very inviting. The clerk at the desk was very friendly and a pleasure to talk with. They always have coffee in the lobby and I did see some cookies, although I did not get to try them. The rooms are a little dated. The shower doors were off the track and the towel bar/ handle fell off when I tried to move them. The towel hook on the back of the door fell off too. The bed was comfortable though and the A/C worked great.
2 nachten verbleven in oktober 2023
Reactie van AGM op 16 okt 2023
We apologize for the issues you experienced while at the hotel. The hotel will be going through a complete renovation in the coming months.

10/10 – Uitstekend

Jason, Fort Worth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicely located and clean and quiet rooms.
1 nacht verbleven in oktober 2023
Reactie van AGM op 17 okt 2023
Thank you for your stay. Please come see us again.

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I missed having a refrigerator in the room.
2 nachten verbleven in september 2023
Reactie van AGM op 4 okt 2023
In the coming months, the hotel will be going through a major renovation which will include refrigerators in every room. Until then, guests may request one to be put in their rooms as long as we have the availability to do so.

2/10 – Ontzettend slecht

Ginna

1 nacht verbleven in oktober 2023
Reactie van AGM op 4 okt 2023
Thank you for your stay.

2/10 – Ontzettend slecht

David

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Bed was sunken in
3 nachten verbleven in september 2023
Reactie van Front Desk op 28 sep 2023
In the coming months we are going to be going through a refresh inside and out. We are very sorry that the be was uncomfortable for you

6/10 – Redelijk

Susan

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in was easy, room was clean and as expected. Wifi did not work once during the 4 days I was there, in spite of talking to front desk numerous times. They tried a simple reset each time and then just said, 'nope, guess it's not working'. I would have expected them to have someone take care of it. I will not be using this hotel for business travel again, as wifi is essential.
4 nachten verbleven in september 2023
Reactie van AGM op 16 okt 2023
We apologize for the wifi issues in the hotel. We are currently working with our provider to get the situation fixed.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van AGM op 17 okt 2023
We appreciate your business..

10/10 – Uitstekend

Yazmin

1 nacht verbleven in september 2023
Reactie van AGM op 17 okt 2023
We are happy you enjoyed your stay.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van AGM op 17 okt 2023
Thank you for your visit.

8/10 – Goed

Carlos

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Dirty sofa
1 nacht verbleven in september 2023
Reactie van AGM op 17 okt 2023
Thank you for filling out the survey.Renovations will be coming soon to our hotel..

10/10 – Uitstekend

Brianne

2 nachten verbleven in september 2023
Reactie van AGM op 17 okt 2023
We are happy you enjoyed your stay.

8/10 – Goed

Sereena

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Generally a decent place to stay. It’s centrally located; there’s a gas station and other stores in close proximity to the Inn. I just didn’t like the fact that I didn’t get any housekeeping.
2 nachten verbleven in september 2023
Reactie van AGM op 12 sep 2023
We are happy you enjoyed your stay. We are now cleaning all the rooms. If you have your "Do not disturb" tag on the door the staff will not clean your room. We hope to see you again soon.

8/10 – Goed

Daintee, Montgomery

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
It was a clean and safe place.
1 nacht verbleven in september 2023
Reactie van AGM op 12 sep 2023
We happy you enjoyed your stay.

10/10 – Uitstekend

Kevin

Positief: Voorzieningen
Heated pool and spa….weren’t heated.
2 nachten verbleven in september 2023
Reactie van AGM op 12 sep 2023
Thank you for your stay. We are currently awaiting the part to fix these issues.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptionally helpful, competent, and friendly staff (Nathaniel) at check-in.
1 nacht verbleven in augustus 2023
Reactie van AGM op 12 sep 2023
We are happy you received the service that you have come to expect from a Hampton by Hilton property.We look forward to your next visit.

10/10 – Uitstekend

Mark

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van AGM op 12 sep 2023
Thank you for your stay.

8/10 – Goed

Martha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We left something at the hotel (one AirPod). We called the hotel who looked for it, found it and volunteered to mail it to us. That’s great service! The hotel had a few volleyball teams and a bunch of firefighters there and everything still went smoothly.
1 nacht verbleven in augustus 2023
Reactie van AGM op 12 sep 2023
We are so happy that we were able to find your AirPod and that we were able to get it back to you.We look forward to seeing you again.

8/10 – Goed

Hattie

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
We appreciate your stay.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
Thank you for staying with us at the Hampton Inn and Suites, Bastrop.

6/10 – Redelijk

Robbie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
Thank you for your stay.

8/10 – Goed

Arlinda

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
We are happy you enjoyed your stay.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Good and Not So Good
Good: The check-in folks were very helpful. Not so good: We had no glasses, plastic or otherwise. When we asked for some they said all they had were styrofoam coffee cups. The bottom bed sheet was put on incorrectly and kept popping off. We had to take everything off and remake the bed properly.
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
Thank you for bringing this to my attention. I will get with our housekeeping staff about the bed. We do apologize for the inconvenience of the glasses.

8/10 – Goed

Patrick

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was worth what I paid for it.
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
We are happy you enjoyed your stay.

10/10 – Uitstekend

Travis

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff was amazing. The front desk help were very accommodating and friendly. Thank you for making our stay great!
1 nacht verbleven in augustus 2023
Reactie van AGM op 17 aug 2023
We are so happy you enjoyed your stay.

8/10 – Goed

Eugene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience
2 nachten verbleven in juli 2023
Reactie van AGM op 17 aug 2023
Thank you for taking the time to let us know how we are doing.