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Beoordelingen van Harbourbay Amir Hotel

5 out of 5
Harbourbay Amir Hotel
Jl. Duyung - Jodoh, Batam, Batam Island

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 19 van 224 beoordelingen" "
Gastenscore: 8 - Goed. 65 van 224 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 224 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 224 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 224 beoordelingen" "

5,8/10

Netheid

6,4/10

Personeel en service

4,6/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Kelvin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad experience with hotels.com
The hotel is under renovation so we could not stay there. Called hotels.com but was put on hold for a ridiculous 92minutes. Agent said will look for a vacancy nearby the amir hotel and get back to me, but did not get back to us after waiting for close to 2 hours. Walk in to a nearby hotel and was immediately offered a room. Waste my time, international call time, money and most importantly ruined the trip for me and my girlfriend. I wish to speak to the higher up of hotels.com for compensation.
1 nacht verbleven in augustus 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad communication
This hotel already closed n was not informed about the closure. Was so shocked about the shutdown however they replaced to a nearby hotel GGI. It was a bad experience..we had to walk about almost a kilometer with our luggage to GGI hotel. We booked a queen size bed but ended with twin bed. Theres no fridge in the room, when asked one of the housekeeping,he was smilling and unsure whereabout and quickly moved away. Pillowcase were missing n towel need to be request. Room wall full with pencil scribble.
1 nacht verbleven in juli 2019

8/10 – Goed

Ben

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Location is good, However, the maintenance of the building is average.
1 nacht verbleven in juni 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Need to improve facility for guest , reception staff are not skilled
1 nacht verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Overall is not a baf hotel which is near ferry terminal
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2019

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in februari 2019

6/10 – Redelijk

Mohd Rahman Bin

Positief: Personeel en service
Very old hotel n no room amenities...no mini bar
1 nacht verbleven in januari 2019

6/10 – Redelijk

Mohd Rahman Bin

Positief: Personeel en service
Very old hotel n not so clean no minibar no kettle
1 nacht verbleven in januari 2019

8/10 – Goed

Ily

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As i was a solo traveller, i was satisfied with the hotel as an accomodation for myself. Affordable rate, staff were super friendly and easily accessible from the ferry terminal as well as a good seafood restaurant and lots of convenience store.
3 nachten verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
A really bad stay.
The room seems run down. Cabinets and drawers are peeling off. Carpet was really dusty. And the toilet door was so worked up by water it can’t close at all. Have to pay extra to borrow a kettle. No cups or tea or coffee. Just 2 bottles of water provided. Aircon is way out of normal, some parts are dangling and it makes a lot of weird noises throughout the day. Bad experience.
1 nacht verbleven in december 2018

10/10 – Uitstekend

Chan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Experience
It was an excellent experience. All the hotel staff deserved credit for their professionalism and work ethic.
1 nacht verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018

6/10 – Redelijk

Mohd Jasman

1 nacht verbleven in december 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2018

6/10 – Redelijk

Nandprasad, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not bad
Good sleep. No disturbances. Room Service can improve. Breakfast should have additional veg food.
1 nacht verbleven in november 2018

8/10 – Goed

Muhammad, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was close to the ferry terminal so we didn't have to rush. Mall in front of our hotel was quite boring. We initially wanted to request for late checkout, however was told that late checkout is only until 12:30 (usually what we hear is 1pm) so just decided to check out at the normal timing. Staff was friendly, just found the room and hallway lights to be quite dim. Didn't head down for breakfast so I can't comment on that. FYI, no fridge/safe in our room (Superior) and the soap you get is 2-in-1 soap so bring your own shampoo if need be. Good hotel for the price you are paying for.
1 nacht verbleven in oktober 2018

8/10 – Goed

Norasianti

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
G8 room
We booked junior suite room.. Very comfortable just that during check in the reception nvr informed us that the snack bar and drinks in the fridge is free for us to have it.. Other than that all is ok...
1 nacht verbleven in oktober 2018

6/10 – Redelijk

Mohamef, Singapore

Nice hotel close by the port of entry
Cheap hotel within walking distant from the ferry terminal.
1 nacht verbleven in september 2018

10/10 – Uitstekend

Zaki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018

8/10 – Goed

Nordin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018

8/10 – Goed

Dai, 大分

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
フェリーターミナルに近いホテル
シンガポールからのフェリーターミナルから降りて、５分で歩いて行けました。すぐ横にショッピングモール、フードコートもあるので食事も歩いていけました。
7 nachten verbleven in juni 2018

6/10 – Redelijk

lee

Positief: Personeel en service
1 nacht verbleven in juni 2018

8/10 – Goed

Goh

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in mei 2018

8/10 – Goed

JACK, KOBE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ショッピングモールに近いホテル
シンガポールからのフェリーターミナル横にあり、近くにショッピングモールが あり便利でした。 夕食も大きなフードコートがあり綺麗でした。
5 nachten verbleven in mei 2018

8/10 – Goed

SGT, 神戸

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ショッピングモールに近いホテル
ショッピングモールの横にあり買い物に便利です。 またシンガポール行きのフェリーターミナルも横にあり非常に便利です。 部屋も広く価格の割にいいホテルだと思います。
2 nachten verbleven in mei 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2018

8/10 – Goed

MORZIAH

Positief: Personeel en service, comfort kamer

10/10 – Uitstekend

yu hong, singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
was good. Treated with professionalism. Near to ferry terminal and surrounding with great entertainment areas.
1 nacht verbleven in april 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No gym :(

6/10 – Redelijk

Geverifieerde reiziger

Acceptable hotel.
Friendly staffs. Clean room. Recommended for travellers. Simple and affordable.
1 nacht verbleven in maart 2018
Reactie van David op 23 mrt 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

8/10 – Goed

Rosniza

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2018
Reactie van David op 23 mrt 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I felt so happy after visiting this hotel
I like it ..... .............. ........ ........
2 nachten verbleven in maart 2018
Reactie van David op 23 mrt 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

8/10 – Goed

Nandprasad

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Improve your menu
Breakfast has only animal food. No vegetarian. Very unfriendly for health and sick people.
1 nacht verbleven in maart 2018
Reactie van David op 17 mrt 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 – Redelijk

seah

1 nacht verbleven in februari 2018
Reactie van David op 9 mrt 2018
Thank you for staying with us. We do really appreciate your feedback.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van David op 9 mrt 2018
Thank you for staying with us. We do really appreciate your feedback.

8/10 – Goed

YUN YOUNG

Positief: Personeel en service
Negatief: Netheid
Not bad. Just not bad
Not bad. Just not bad
Reactie van David op 9 mrt 2018
Thank you for staying with us. We do really appreciate your feedback.

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in januari 2018
Reactie van David op 26 jan 2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in januari 2018
Reactie van David op 26 jan 2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

6/10 – Redelijk

HASSAN

Positief: Personeel en service
Reactie van David op 26 jan 2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

2/10 – Ontzettend slecht

Ahmad, Singapore

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Everything extra charges.
No complimentary tea making facilty, no extra pillow, no iron n board, no hot water flask. All need to be charged. Wil not book this hotel unless no other available hotel. Not family friendly.
2 nachten verbleven in december 2017
Reactie van David op 2 jan 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests.

2/10 – Ontzettend slecht

aravind, singapore

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Amir Harbourbay
What Expedia showed on its website was totally not what I got in return. I will be writing a blog on social media on how Expedia is ripping off its customers. The room I got was totally in a mess. Dirty flooring, walls chipped off and falling apart, aircon not working, in room telephone not working. Dirty water and no in room fridge. Expedia needs to take these comments seriously and should give me a full refund with alternatives for allowing booing of such a hotel room.
1 nacht verbleven in december 2017
Reactie van David op 27 dec 2017
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Value for money
Hotel staffs are very friendly. They can speak english fluently as well. Very spacious room & its very clean.
2 nachten verbleven in oktober 2017
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

6/10 – Redelijk

Ramesh Chandra

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2017
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

2/10 – Ontzettend slecht

Alex

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
worst hotel ever
Its was the worst hotel that i have ever stay ! the toilet wasn't clean ! the bed was the worst ! there is bed bug everywhere ! i have been bite by those bed bug the whole night ! the chair and everything is so bad too ! like seriously if i didn't have to rush for ferry in the morning at 6am i would have went down to complain . the room i stay was 623. please do something about it !
1 nacht verbleven in juli 2017

2/10 – Ontzettend slecht

Jeong Duck

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nightmare
바퀴벌레 다수 등장 , 가구 곳곳에 이미 굳어 버린 끈끈한 먼지 , wi-fi 안되는 방 수두룩 제대로 되는 방 찾느라 무지 헤맸으며, 화장실 bath tub 물 안빠짐 , 서비스랍시고 화장실에 배치한 치약 이미 다 말라 비틀어 졌고 , 배게에선 썩은 냄새... 그러고 보니 참 early check-in 하려 했더니 ( 빈 방 있다는 것 이미 알고 있는데도 ) 방 없다면서 qkddmf upograde 해야된다며 hotels.com 을 통해 이미 지불한 방값보다 더 많은 액수 요구 , 어쩔 수 없이 줬음
1 nacht verbleven in juli 2017

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
General overview
My colleague and I was checking this out so to see if we can put in up for long stay but the stay was not so fantastic. The rooms are not so bad but the bed sheets were a little dirty. The general condition of the hotel was also looking old and dirty along the corridor. Breakfast was very simple with some breads, fruits, and a main fried rice that was very cold.
1 nacht verbleven in juli 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Cockroaches infested
I regular to ur hotel. However this time ia terrible. Cockroaches infested room. No matter where u sit...will bound to see cockroaches.
1 nacht verbleven in juni 2017

6/10 – Redelijk

abdul

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
booked 4 room with friends , 2 room only available upon check in 3rd and 4th room available around 4pm cant recall actual time . Air con not really cold