Lobby

Beoordelingen van Days Inn by Wyndham Bedford

2 out of 5
Days Inn by Wyndham Bedford
921 Blue Ridge Ave, US 460 & Blue Ridge Ave, Bedford, VA

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 98 van 672 beoordelingen" "
Gastenscore: 8 - Goed. 162 van 672 beoordelingen" "
Gastenscore: 6 - Redelijk. 160 van 672 beoordelingen" "
Gastenscore: 4 - Matig. 130 van 672 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 122 van 672 beoordelingen" "

6,0/10

Netheid

7,4/10

Personeel en service

5,4/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

A.M.

Positief: Personeel en service, comfort kamer
Voldoende kwaliteit gezien de prijs
Redelijk standaard hotel. Kamer wat gedateerd maar in orde. Zwembad goed. Ligging langs de snelweg. kamer 40 ligt achter het washok wat een nacht voor veel herrie van de waterleiding zorgde
2 nachten verbleven in augustus 2017

8/10 – Goed

Jonathan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Jonathan, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Deborah

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chair in room was broken; TV didn’t work; so dated that it felt unclean. Pool abandoned
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Deborah,We apologize for the disappointing experience you had during your stay. Your feedback regarding the broken chair, non-functional TV, and overall dated feel of the room is concerning, and we assure you that we are taking immediate action to address these issues. Additionally, we regret any inconvenience caused by the state of the pool. Maintaining a clean and enjoyable environment for our guests is our top priority, and we will work diligently to rectify these shortcomings. We appreciate your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great people conveniently located Met everything i needed
2 nachten verbleven in mei 2024
Reactie van Hotel Manager op 6 mei 2024
Dear David,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great experience with us and that our location and staff met all your needs. Providing excellent service and convenience is important to us, and we're glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 – Redelijk

Raymond

Positief: Netheid, personeel en service
The set up
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 4 mei 2024
Dear Raymond,Thank you for sharing your feedback. We appreciate your rating and are hope that you found the set-up satisfactory. If there are any specific areas where we can improve and earn a higher rating next time, please feel free to let us know. We value your input and hope to provide an even better experience during your next visit.Sincerely, Hotel Manager

10/10 – Uitstekend

Brad

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spent one night here while visiting Bedford. Terry at the front desk was very helpful when I needed to print D-Day tickets. The rooms are clean and the bed was comfortable. Breakfast is meager but enough to get by on. Plenty of places to eat and shop within 10 miles. There was some traffic noise since it sits right off a divided highway. Some u-turns are required when entering and exiting the property depending on your direction of travel. My only real complaint was that we had a nonsmoking room which had clearly been used for smoking. We remedied this by buying a candle at the DG a short distance away. I would recommend and stay here again.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 17 apr 2024
Dear Brad,Thank you for your feedback and perfect rating! We're glad to hear that Terry provided helpful service at the front desk and that you found the rooms clean and comfortable. We apologize for any inconvenience caused by the traffic noise and the room's previous use for smoking. Your feedback is valuable to us, and we'll work to address these issues to ensure a better experience for our guests in the future. We appreciate your recommendation and hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 – Goed

Hildebrando

Zakenreiziger
Positief: Voorzieningen
Ok
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Guest,Thank you for taking the time to leave us a review on your stay with us here at our property. I apologize that you had just an OK experience with us. If you have any further concerns or if there's anything we can assist you with, please feel free to let us know. Please visit again.Sincerely, Hotel Manager

10/10 – Uitstekend

Perry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, good rste
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 9 mrt 2024
Dear Perry,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our rooms clean and enjoyed our rates. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Greg

2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Greg, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 – Redelijk

Vytautas

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 2 feb 2024
Dear Vytautas,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely,Hotel Manager

10/10 – Uitstekend

Mike

1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 11 feb 2024
Dear Mike,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

4/10 – Matig

Charles

Reisde met partner
Negatief: Personeel en service, voorzieningen
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 10 jan 2024
Dear Charles,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 – Goed

Craig

1 nacht verbleven in december 2023
Reactie van Hotel Manager op 26 dec 2023
Dear Craig,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 – Matig

KEITH

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 16 dec 2023
Dear KEITH,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

8/10 – Goed

Sue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 7 dec 2023
Dear Sue,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 – Goed

Esther

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Comfort Inn
It wasn’t anything special. The room was clean and stocked. The staff was friendly and polite. Good value for my money. The faucets leaked and the place would benefit from a remodel. No real complaints. Just suggestions.
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 15 nov 2023
Dear Esther,Thank you for sharing your feedback. We're glad to hear that the room was clean and stocked and that you found our staff friendly and polite. We appreciate your input about the faucets and the suggestion for a remodel. Guest feedback is valuable to us, and we'll certainly take your suggestions into consideration. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay. Safe travels!Sincerely, Hotel Manager

6/10 – Redelijk

Samuel, Chesapeake

Reisde met partner
Showers never got hot
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 7 nov 2023
Dear Samuel,We're sorry to hear that you experienced issues with the showers not getting hot during your stay. Your comfort is important to us, and we apologize for any inconvenience this may have caused. Please know that we will look into this matter to ensure that future guests have a more enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have asthma and specially asked if there rooms were clean and non smoking. I had an asthma attack as I walked in and could not stay and they still charged us for the two days. Very unprofessional.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 28 okt 2023
Dear David,We are disappointed to read your comments. We apologize for all the inconveniences you had with the stay, as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something did not work. It is unfortunate that we could not provide you with the good staying experience that you really deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

6/10 – Redelijk

Sharon

Reisde met familie
Positief: Personeel en service
Needs an upgrade
This hotel is in the process of renovating which is much needed. The hotel is old and dingy. The room was musty and small. The employees were mostly pleasant. The bed frame in our room was broken and my husband tripped on it a few times.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 23 okt 2023
Dear Sharon,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We are in the process of renovating our hotel to provide an improved experience for our guests. Your comments are valuable and will help us enhance our services. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

8/10 – Goed

caroline

Positief: Personeel en service, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 21 okt 2023
Dear Caroline, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 – Uitstekend

LYUDMILA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stay overnight, decent place, friendly stuff, quiet, room had some smell, but it was clean. Nice for the price.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 21 okt 2023
Dear LYUDMILA,Thank you for your excellent rating and positive feedback. We're pleased to hear that you had a decent and quiet stay with friendly staff. We appreciate your comments about the room's cleanliness and value for the price. We look forward to hosting you again in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Adele

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Shocked and dismayed
I booked 2 rooms and they both smelled horrible. It smelled like smoke and pee. The curtains were dirty. It looked like it had blood stains on them. There was only 2 towels in both rooms for 3 people in each rooms. I was charged a deposit that was not told about which caused my account to go into overdraft. This was a terrible experience and I would never stay there again. I would not recommend this place to anyone.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 15 okt 2023
Dear Adele,We're truly sorry to hear about your disappointing experience at the hotel. It's clear that your stay did not meet your expectations, and we apologize for the cleanliness issues and lack of communication regarding the deposit. We regret the inconvenience caused by this. It is a normal practice to take a security deposit, which is returned on clear check-out. However, we are sorry for the lapse on our part about not informing the guest prior to booking the room. We will take care of this on your next visit. We appreciate your honesty and hope you'll consider giving the hotel another chance to provide a better experience in the future.Sincerely, Hotel Manager

4/10 – Matig

Angelia

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very old. Tiolet had difficulty even flushing. Also our guest whom.is literally in a wheelchair visible with his marked assistance dog was still charged for not having paperwork readily accessible. So be aware and have it available if choose to stay here.
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 11 okt 2023
Dear Angelia,We apologize for the issues you encountered during your stay. Your feedback regarding the condition of the facilities and the situation with the assistance dog is important, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better if you choose to stay with us again. Your input is valuable, and we'll strive to improve based on your feedback.Sincerely, Hotel Manager

6/10 – Redelijk

Kevin

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The front office card scanner was broken. The room bathroom toilet has a broken seat hinge and the toilet ran all night. The morning kitchen attendant was poorly dressed and disdainful.
1 nacht verbleven in oktober 2023
Reactie van Terry Combs op 9 okt 2023
Thank you for your feedback. I have fixed the issue with the card readers. Also, I have spoken to the front desk clerk about our dress code. That same morning when I came in. Please visit Days Inn on your next trip. Thank you. Terry Combs

8/10 – Goed

John

Zakenreiziger
Positief: Personeel en service, comfort kamer
7 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 10 okt 2023
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 – Matig

Michael

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 9 okt 2023
Dear Michael,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager

10/10 – Uitstekend

Hollie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 8 okt 2023
Dear Hollie,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 – Uitstekend

Jason

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 7 okt 2023
Dear Jason,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience
The staff was very welcoming and very attentive…we chose to stay another day and we were able to book a room with no problems at all…
6 nachten verbleven in september 2023
Reactie van Hotel Manager op 6 okt 2023
Dear Jason,Thank you for your fantastic rating and for choosing to extend your stay with us! We're thrilled to hear that the staff was welcoming and attentive throughout your visit. Your satisfaction is our priority, and we look forward to providing you with another great experience if your travels bring you back in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Dillanssar

1 nacht verbleven in september 2023
Reactie van Hotel Manager op 11 okt 2023
Dear Dillanssar,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 – Matig

Linda

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Older property, due for update. Staff were very friendly and efficient in their jobs. A plus for the property was that they had on site guest laundry.
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 21 sep 2023
Dear Linda,Thank you for sharing your feedback about your stay. We appreciate your understanding regarding the property's age, and we're pleased to hear that the staff were friendly and efficient. Having on-site guest laundry is indeed a convenient amenity for travelers. We'll take your comments into consideration as we continue to improve the guest experience. If you choose to stay with us again, we hope to provide you with a more updated and comfortable experience.Sincerely, Hotel Manager

4/10 – Matig

Arthur

1 nacht verbleven in september 2023
Reactie van Hotel Manager op 14 sep 2023
Dear Arthur,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

8/10 – Goed

Hendler

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 5 sep 2023
Dear Hendler,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant Stay
We had a very pleasant 2 day stay while in Bedford to attend a High School Reunion. The only hiccup was that the beds very not changed or made up on the second day. However, the management was extremely prompt in bringing linen to the room and the worker there offered to place clean linen. It was a good stay...quiet...friendly.
2 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 23 aug 2023
Dear Guest,Thank you for sharing your experience! We're pleased to hear that you had a pleasant stay during your High School Reunion trip. We apologize for the oversight with the beds not being changed on the second day, but we're glad our management team was quick to resolve the issue. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here several times in the last few years, very convenient and nice.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 18 aug 2023
Dear Andrew,We appreciate your continued loyalty and positive feedback regarding your stays at our hotel. It's great to hear that you find our location convenient and enjoy your experience with us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 – Goed

Marc

Reisde met familie
Nice for price.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 13 aug 2023
Dear Marc,We appreciate your feedback! It's great to know that you found our accommodations to be a good value for the price. We hope to welcome you back in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Patricia

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property is old and musty smelling. Breakfast offerings are limited.
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 6 aug 2023
Dear Patricia,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We understand the importance of providing a comfortable and pleasant environment for our guests. Your comments will be taken into consideration as we continually work to improve our property. We hope you'll consider giving us another chance in the future, as we strive to provide the best possible experience for our guests. Thank you for staying with us.Sincerely, Hotel Manager

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
accommodations were clean and comfortable..
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 3 aug 2023
Dear Rob,We're glad to hear that you found our accommodations clean and comfortable. We hope to welcome you back again in the future. Thank you!Sincerely, Hotel Manager

10/10 – Uitstekend

Robin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in juli 2023
Reactie van Hotel Manager op 1 aug 2023
Dear Robin,Thank you for your feedback! We're glad to know that you appreciated our hotel's great location. We hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 26 jul 2023
Dear Brian ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 – Redelijk

Meghan

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Very out dated. Our room only had one towel. Carpet is nasty!
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 24 jul 2023
Dear Meghan,We apologize for the outdated condition of your room and the inconvenience with the towel and carpet. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 – Redelijk

Larry

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Plaster facade outside was peeling off. Hotel seemed old and dated. Room A/C was noisy. The free breakfast was minimal/mediocre at best frankly. Bed was comfortable but it is always nice to get a few different pillows of differing stiffness. These were very stiff and gave me a neck ache during the night. Hotel room keys did not work reliably at first but the desk fixed them when asked. I probably would NOT stay there again unless there were significant upgrades and changes.
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 17 jul 2023
Dear Larry,Thank you for your feedback regarding your recent stay. We apologize for any inconveniences you experienced with the hotel's appearance, the noisy A/C, and the breakfast offerings. We appreciate your comments and will use them to improve our services and amenities. We understand the importance of a comfortable stay, and we apologize for any discomfort caused by the pillows. We appreciate your feedback regarding the room keys and have addressed the issue with our front desk team. We value your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Molly

3 nachten verbleven in juli 2023
Reactie van Hotel Manager op 31 jul 2023
Dear Molly ,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 – Uitstekend

Hailey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was our second stay here. Still a great place to stay. Has convenient parking for the rooms.
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 9 jul 2023
Dear Hailey,Thank you for your positive feedback! We are delighted to hear that you had a great experience during your second stay with us. It's wonderful to know that our convenient parking and accommodations met your needs. We appreciate your continued support and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Hailey

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay. Parking for the office is very limited and I believe a restaurant is coming beside the office so it will be taking up all the parking. If you use a card to do the deposit it takes about 1-2 weeks to get your money back so keep that in mind. It was a great location and very private. The pool was fantastic.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 26 jun 2023
Dear Hailey,Thank you for your positive feedback about your stay with us. We appreciate your comments about the limited parking and the upcoming restaurant. We apologize for any inconvenience this may have caused. Regarding the deposit, please note that the processing time for refunds may vary depending on your bank or financial institution. We're glad to hear that you enjoyed the location, privacy, and fantastic pool. Should you have any future stays with us, we'll strive to make them just as enjoyable.Sincerely, Hotel Manager

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Hotel Manager op 21 jun 2023
Dear Ronald,Thank you so much for your kind review! We are delighted that you had such a positive experience at our hotel. We strive to provide an exceptional level of service and we're glad that it was reflected in your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 – Goed

carlos

1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 10 jul 2023
Dear Carlos,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear that you had a positive experience during your stay at our hotel. We continuously strive to provide the best possible service and accommodations for our guests. If there is anything specific we can do to improve and earn a 5-star rating on your next visit, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Lindayanne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 13 jun 2023
Dear Lindayanne,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 – Goed

Jeanne

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 23 mei 2023
Dear Jeanne,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 – Matig

Maxine

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
There were ants and termites in our rooms. The bathroom was not clean. I had to clean it once I checked in. The rooms were overcharged for the condition of the hotel. This property never needs to be sold at the price we paid. Also, the card that was used was charged a second time after we checked out.
2 nachten verbleven in mei 2023
Reactie van Hotel Manager op 18 mei 2023
Dear Maxine,Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. It is not our standard to have pests in our rooms or to provide unclean accommodations. We take cleanliness and guest satisfaction seriously, and we will address these issues with our team to ensure they are properly resolved. We appreciate your feedback and will use it to improve our services. Thank you for staying with us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager