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Beoordelingen van Monteverde Hotel

4 out of 5
Monteverde Hotel
Lebanon, Beit Mery, Mount Lebanon Governorate

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 6 van 13 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 13 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 13 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 13 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 13 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoyed my stay here. The hotel staff was extremely friendly and accommodating. They even made sure I get breakfast when I almost missed the time and waited for me. The location is very quite and scenic. I will be coming back
3 nachten verbleven in juli 2023

8/10 – Goed

rafel, bay village

Reisde met familie
Positief: Personeel en service, voorzieningen
It sits in a very nice area of the mountains of Lebanon, very quite, the view is unbelievably gorgeous. We happened to have a very hot humid front during our stay, but I expect it to be great in good weather. The staff are very nice, cooperative and friendly . The morning breakfast was about average. The pool was great. The Wi-Fi is bad, I could not depend on it through out the duration of my stay. The facility needs a face lift. We were upgraded to a nice wide clean comfortable spacious room with a great view. Air conditioner was good, electricity was available 24/24. You do need a car, although taxis were very friendly , available and not expensive . I would definitely go back… Very family oriented, although not much is available in a walking distance .
5 nachten verbleven in augustus 2022
Reactie van Georges Jreidini op 9 sep 2022
Dear Mr. Rafel,Thank you for choosing Monteverde Hotel. We would like to thank you for your kind review.Best Regards Georges Jreidini Reservations / Operations Manager

10/10 – Uitstekend

Christine

10 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Bassem, Dix hills

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was the only good thing about our stay.. The hotel is not even worth 3 stars.. The location is deserted and nothing is close to the hotel.. Breakfast is horrible and no choices at all. AC in public areas rarely opened and electricity goes on an off so many times during the day. The room we had in the beginning was so dirty and outdated and then they offered us a renovated room but they charged us 30$ extra per night.. but we had no option but to accept as the old rooms were stinky and so dirty. Finally, since you have to deal with cash in Lebanin, we had to exchange some dollars to Lebense pounds. The owner (Her name is AIDA) convinced us that one US Dollar is worth 25000 Lebenese pound so we changed some cash with her to discover that everywhere the correct exchange value was 29000 Lebenese pound per dollar. Won't ever go there again and don't recommend it to anyone.
3 nachten verbleven in juli 2022
Reactie van Georges op 12 jul 2022
Dear Mr. Bassem, Thank you for taking the time to tell us about your experience at Montevede Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are trying to provide best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our rooms: We are surprise when you mentioned that our rooms are dirty. With all respect we don’t agree with you at all because we are well known for our rooms cleanness Regarding our exchange rate: As a hotel (we usually don’t exchange money) Regarding what happened with Mrs. Aida exchanging money from USD to Lebanese pound we exchange the money on Lebanes sayrafa rate(25000)( Bank Rate) we don’t follow other rates . Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours Georges Jreidini

10/10 – Uitstekend

Elias

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience
Friendly Staff, specially the manager "Georges" he was nice to offer me upgrade on the Room and was flexible with check-in and check out. The breakfast was exquisite. The view is great and the area is calm
1 nacht verbleven in oktober 2021
Reactie van Georges op 2 nov 2021
Dear Elias, Thank you for your positive feedback. We are so glad to hear that you enjoyed your stay with us. It was certainly a pleasure to learn that our team here provided genuine warm hospitality and excellent service, We look forward to welcoming you back to enjoy this enrichment of our hotel and hope that you return soon, and often. Best Regards. Georges Jreidini. Operations Manager.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
I like the location, rooms in general are good. But if you are looking for generosity you wont find it. Especially in breakfast and room stuff. The worth think is that you feel that you are not welcomed (from the management not the staff).
3 nachten verbleven in augustus 2021

4/10 – Matig

Rita

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019
Reactie van Monteverde Hotel op 14 aug 2019
Thank you for giving us a 5 star rating. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel and staff
Amazing hotel surrounded by green trees along with amazing view . Calming area ,very good & clean swimming pool along with active music, Friendly and very kind staff with immediate response including taher ,rita , imad, chief Rabee, naji and others Reasonable and logical prices with good services, families atmosphere. Actually, me and my family enjoyed staying 9 days in monteverde hotel I’m strongly recommending
9 nachten verbleven in juli 2019
Reactie van Monteverde Hotel op 24 jul 2019
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grande gentillesse et prevenance du personnel.Situation ds un lieu calme et vert.Piscine magnifique
2 nachten verbleven in juli 2019
Reactie van Monteverde Hotel op 13 jul 2019
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in oktober 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in oktober 2018

8/10 – Goed

Arthur, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Away from chaotic city centre with mountain views
Overlooking Beirut with excellent pool and gardens. Not like your major chains, so don't expect the usual stamped-out hotel experience. Rooms clean and comfortable, staff courtaeous and helpful. No problem with late checkout lounging poolside.0
1 nacht verbleven in september 2018
Reactie van Monteverde Hotel op 21 sep 2018
Dear guest, We would like to thank you for your positive review. We are looking forward to welcoming you back in the near future. Sincerely, Monteverde Hotel Reservation department