Pillowtop-bedden, een bureau, een laptopwerkplek

Beoordelingen van Quality Inn & Suites Orlando Airport

2.5 out of 5
Quality Inn & Suites Orlando Airport
2601 Mccoy Rd, Orlando, FL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 391 van 1401 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1401 beoordelingen" "
Gastenscore: 6 - Redelijk. 274 van 1401 beoordelingen" "
Gastenscore: 4 - Matig. 182 van 1401 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 201 van 1401 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

6,2/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Schoon en dichtbij het vliegveld
1 nacht verbleven in september 2022
Reactie van Hotel Manager op 8 okt 2022
Beste gast,Bedankt voor het achterlaten van een recensie over uw verblijf bij ons in Quality Inn & Suites Orlando Airport. We zijn blij om te horen dat uw ervaring in onze accommodatie geweldig was en dat u genoten heeft van onze schone en comfortabele kamers. We kijken uit naar je terugkeer!EerlijkHotel Manager

6/10 – Redelijk

Anankoemar

Negatief: Personeel en service
3 nachten verbleven in september 2022

8/10 – Goed

Femke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2022

6/10 – Redelijk

Thessa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Schone kamer en neen tapijt in de hotelkamer. Minder goed ontbijt is zeer versoberd. Niet ok voor gasten die meerdere dagen verblijven
4 nachten verbleven in november 2021
Reactie van Hotel Manager op 3 dec 2021
Beste gast, Bedankt voor uw verblijf in de Quality Inn. Ik ben blij dat je genoten hebt van onze schone kamer, ontbijt. Het spijt ons voor het ongemak dat u tijdens uw verblijf heeft veroorzaakt. We gaan het nakijken en doen wat er het beste aan gedaan kan worden. We stellen uw begrip op prijs en geven ons nog een kans om u van dienst te zijn. vriendelijke groet, Hotel Manager.

10/10 – Uitstekend

Marco

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk amiability, and helpful.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Roselyn

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Todo era muy viejos y las almohadas súper incómodas, tenía mal olor
1 nacht verbleven in mei 2024

8/10 – Goed

judivina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
reading all the reviews,i was kinda skeptical to push thru with our stay there but i said-maybe those bad experience are not for everyone one..Breakfast is good-nothing fancy,it will surely fill up your tummy😊..Its a pretty old hotel but clean..The only downside-they dont have a ramp or elevator to go to the 2nd floor so if you have a big luggage,you need to carry it thru the stairs..also for the shuttle-you need to wait at least 35mins coz it runs every hour and it is serving 3 hotels around it but overall-good for its price..dont expect it to wow you for its price!!
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 6 mei 2024
Dear judivina,It's understandable to feel hesitant after reading mixed reviews, but we're glad you decided to give us a chance. We're pleased to hear that you found the breakfast satisfying and the hotel clean. We apologize for any inconvenience caused by the lack of a ramp or elevator to the second floor and the wait time for the shuttle. Your feedback is valuable, and we'll consider it as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 6 mei 2024
Dear Daniel,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 – Redelijk

Leonid

Reisde met partner
Negatief: Personeel en service
The shuttle is unreliable, but when you finally get in, the drivers are good.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 6 mei 2024
Dear Leonid,Thank you for your kind feedback. We apologize for the inconvenience caused by the unreliable shuttle service, but we're glad to hear that once you were able to utilize it, you found the drivers to be good. Your feedback is important to us, and we'll work to improve the reliability of our shuttle service to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience next time.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Arthur

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very old and in need of a complete update. Tub had no drain cover and shower head crusted. Walls needed caulking and where there was caulking it was done very sloppy. Staff was friendly
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 6 mei 2024
Dear Arthur,We appreciate your feedback regarding your recent stay. I apologize for any inconvenience caused by the condition of the room. Ensuring our guests' comfort and satisfaction is paramount, and we take your comments seriously. I will share your concerns with our maintenance team to address the issues with the tub, shower head, and wall caulking promptly. We're glad to hear that our staff provided friendly service, but we understand that this doesn't compensate for the room's condition. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Shanna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom needed repair and update. Breakfast was terrible. Toast, dry cereal and yogurt. No eggs meat or fruit. Staff not friendly at all. Would never recommend.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Florin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 4 mei 2024
Dear Florin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 – Matig

Chau

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is conveniently located close to the airport, restaurants. Other than that, it is very much outdate that needed major renovation. Its washroom has old faucet which is hard to operate as it was very sticky due to rush. The toilet bow kept running water due to the sticky flapper that was obstructed by the rusty chain. I have to open the water reservoir to clear the flapper and save the water. The furniture are old and the swivel chair kept sinking lower as its piston was completely leaked. The evening staff was rude and not friendly.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Chau,We are truly sorry to hear about the numerous issues you encountered during your stay. Your feedback is invaluable, and I apologize for the inconvenience caused by the outdated facilities, maintenance issues, and the behavior of our staff. Providing a comfortable and welcoming environment is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address them internally to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 – Matig

Vincent M.

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The motel was dirty and very noisy.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Vincent M,We are truly sorry to hear about your disappointing experience during your stay. Ensuring a clean and peaceful environment for our guests is a top priority, and I apologize for falling short of your expectations. Your feedback is valuable, and we take it seriously as we work to address any cleanliness and noise issues to improve our accommodations. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 – Goed

JOSE, Miami

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
No dice la máquina de hielo y la parte exterior de la propiedad está sucia.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear JOSE,We sincerely apologize for the oversight regarding the information about the ice machine and for any inconvenience caused by the cleanliness of the property's exterior. Your feedback is invaluable, and we will address these issues promptly to ensure a more seamless and pleasant experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Gary

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dinning options were limited.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Gary,We appreciate your feedback regarding the dining options. We understand the importance of having a variety of choices available for our guests, and we apologize if our offerings fell short of your expectations. We'll consider your comments as we strive to improve and enhance our services hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 – Goed

Randy

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Place was rather run down and worn. Gaps on the door seals where you could see daylight in numerous places, thin windows, all around a dive.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Randy,We are truly sorry to hear that your experience fell short of your expectations. Your feedback regarding the condition of the property is concerning and does not align with the standards we strive to maintain. I apologize for the issues with the door seals, windows, and overall condition of the property. We take your feedback seriously and will address these matters promptly with our maintenance team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Sincerely, Hotel Manager

10/10 – Uitstekend

georgina, SAHUARITA

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Hotel is dated but clean. Near a highway so can be noisy at the front
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear georgina,Thank you for your kind feedback. We're glad to hear that you found our hotel clean despite its dated appearance. We apologize for any inconvenience caused by noise from the nearby highway, especially for rooms located at the front of the hotel. Your feedback is important to us, and we'll consider it as we strive to improve the guest experience. We hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Ralph

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Ralph,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 – Redelijk

Danielle

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
They offer free airport shuttle, we landed at 1:50 and called they said we would have to wait till 4:45, we had to get a taxi instead. Then we get to the room and their book says they run shuttle at the top of every hour???
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Danielle,We're truly sorry for the inconvenience and miscommunication regarding the airport shuttle service. It's disappointing to hear that we weren't able to accommodate your transportation needs promptly upon your arrival. Your feedback is valuable, and we apologize for any frustration or inconvenience caused. We'll investigate this issue further to ensure that our shuttle service operates by our stated schedule. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 27 apr 2024
Dear Robert,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 – Uitstekend

Lise

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you !
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 27 apr 2024
Dear Lise,You're welcome! Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

6/10 – Redelijk

Zaira

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 27 apr 2024
Dear Zaira,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Enid

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t check in because the hotel didn’t provide the transportation which they offered in the booking
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Enid,We apologize for the inconvenience caused by the lack of transportation provided as promised in your booking. We understand how important it is for guests to rely on such services. Rest assured, we will investigate this matter and take the necessary steps to ensure consistency in our offerings. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Wanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Wanda,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 – Uitstekend

Robert

3 nachten verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Robert,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 – Goed

Dashawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 25 apr 2024
Dear Dashawn,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 – Redelijk

Chester, Kirkland

Negatief: Personeel en service
I would not stay here again. First the bathrooms were locked in the lobby and they didn’t have the key. Second, they advertise that they have an airport shuttle - which they didn’t. This place does NOT have an elevator so plan on lugging your suitcase’s up stars. It costs about $30 for a taxi from the airport
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 25 apr 2024
Dear Chester,We're deeply sorry for the inconvenience you faced during your stay. The lack of accessible bathrooms and the absence of the advertised airport shuttle service are unacceptable, and we're committed to addressing these issues promptly to ensure a more seamless experience for our guests. Additionally, we apologize for the inconvenience caused by the absence of an elevator. Your feedback is invaluable, and we'll use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Beth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay for 1 night when traveling in or out of Orlando Airport.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 24 apr 2024
Dear Beth,We're thrilled to hear that you had a great experience staying with us during your travels in or out of Orlando Airport! Providing convenience and comfort for our guests, especially during short stays, is our top priority. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

katharine

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
First room we were given had broken air conditioner. Next one would open. Final room was fine. Bed comfortable. Breakfast just white bread and fruit loops. No fruit.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 22 apr 2024
Dear katharine,We are sorry to hear about the issues you encountered during your stay. It's disappointing that you had to switch rooms due to maintenance issues with the air conditioner. Additionally, we apologize for the limited breakfast options; providing a satisfying breakfast experience is important to us, and we appreciate your feedback regarding the lack of variety. Your comments will be shared with our team to ensure that we make improvements where necessary. We're glad to hear that the final room was comfortable for you, and we hope you were able to enjoy the remainder of your stay. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nA
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 22 apr 2024
Dear Elizabeth,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 – Goed

Nina

Reisde met een groep
Positief: Netheid, personeel en service
Had to have room key activated 3 times before we could get in the room. Lots of people being very rude and loud
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 22 apr 2024
Dear Nina,We are sorry to hear about the inconvenience you experienced with your room key and the disturbance caused by other guests during your stay. Providing a seamless and peaceful experience is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we will address these issues promptly with our team to ensure that we improve our key activation process and maintain a more peaceful atmosphere for all guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Creo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I appreciate the staff because we arrived hours early and they allowed us to check-in. The only negative is they were located too far from everything.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 22 apr 2024
Dear Creo,It's great to hear that our staff was accommodating and allowed you to check in early, providing you with a positive experience. We're sorry to hear about the inconvenience of the location not being close to everything you needed. We understand that convenience is important for our guests, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

4/10 – Matig

Paulette

Negatief: Staat van de accommodatie en faciliteiten
No vegan options. Over charge on my room. Front desk staff was nice
2 nachten verbleven in december 2023
Reactie van Hotel Manager op 20 apr 2024
Dear Paulette,Thank you for your kind feedback. We're glad to hear that you found our front desk staff to be friendly and accommodating. However, we apologize for any inconvenience caused by the lack of vegan options and the overcharge on your room. We take your feedback seriously and will work to address these issues to improve the overall guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Arnita.

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 22 apr 2024
Dear Arnita,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you againSincerely, Hotel Manager

4/10 – Matig

wendy

Very old and falling apart hotel.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 19 apr 2024
Dear wendy,We're sincerely sorry to hear that your experience did not meet expectations. Your feedback is valuable to us, and we take it seriously. We're continuously working to improve our property and provide a comfortable stay for our guests. We apologize for any inconvenience caused by the condition of the hotel and will address these issues promptly. We hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Michael

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Descent place for the money but the king mattress was sagging in the middle and the pillows were too high
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Michael,Thank you for choosing to stay with us and for taking the time to share your feedback. While we're glad to hear that you found our property to be a decent value, we apologize for any discomfort caused by the condition of the king mattress and pillows. Your comfort is important to us, and we will address these concerns to ensure a more restful experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 – Goed

Becky

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was fine for a stay before our cruise. The breakfast was basic. We waited a long time for the shuttle pick-up from the airport, but the next morning it was ahead of schedule.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Becky,Thank you for choosing us for your pre-cruise stay! We're glad to hear that overall your experience was satisfactory. We apologize for any inconvenience caused by the wait for the shuttle pick-up from the airport but are pleased to know that it was ahead of schedule the next morning. Your feedback about the breakfast is noted, and we'll strive to improve our offerings. We appreciate your review and hope you had a fantastic cruise! If your travels bring you back to the area, we'd love to welcome you again.Sincerely, Hotel Manager

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good conditions
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Larry,Thank you for your great feedback. We're glad to hear that you found the conditions to be good during your stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager

10/10 – Uitstekend

Francne

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was a great experience
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 17 apr 2024
Dear Francne,Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience with us! Providing memorable stays for our guests is our goal, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 – Goed

Keisaku

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
タバコが吸える部屋があるので喫煙者にはありがたい。必要最低限のものは揃っている。朝食は無料でコーヒーはいつでもリフィルできる。 ベッドメイクは2日に1度。 空港から車で10分程度。 私は快適に5日間過ごしました。
6 nachten verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Keisaku,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

8/10 – Goed

Colleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had to Check-in very late because our flight was 3 hours delayed the staff at the front days was very accommodating and they helped us find where our room was even though we were tired and we were done with the day.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Colleen,Thank you for your great feedback. We're glad to hear that despite your late arrival and exhaustion, our staff were able to assist you promptly and courteously. Ensuring a smooth check-in experience, especially after a long delay, is important to us. Your comfort and satisfaction are our top priorities, and we're delighted that our team was able to provide the assistance you needed. Thank you for taking the time to acknowledge their efforts. We hope you were able to rest well and enjoy your stay with us!Sincerely,Hotel Manager

4/10 – Matig

dana

Reisde met familie
Negatief: Personeel en service, voorzieningen
The evening check in clerk was unfriendly and unwelcoming. Barely glanced at us. The day staff were never at reception desk. The breakfast was TERRIBLE. Not much to choose from. The best thing about this hotel was the shuttle driver. He was the most helpful and welcoming staff member.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear dana,Thank you for your kind feedback. We're delighted to hear that our shuttle driver made a positive impression, and we'll be sure to recognize their efforts. However, We're truly sorry to hear about your disappointing experience with our staff and breakfast service. Providing exceptional service and hospitality is our priority, and we apologize for falling short of your expectations. Your feedback regarding the check-in experience and breakfast options will be addressed with our team to ensure improvements are made.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Heather, Strabane

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt run down, did not feel safe, felt like it was a bit of a shady place.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Heather,We're deeply sorry to hear about your experience. Your safety and comfort are our top priorities, and we regret that you didn't feel secure during your stay. We take these concerns very seriously and will investigate immediately. Please know that we strive to provide a welcoming and secure environment for all our guests. We hope to have the chance to restore your trust in us during future visits.Sincerely,Hotel Manager

6/10 – Redelijk

Ashley

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
I would not pick this location or type of stay when you have small children. Hotel rooms are located outside the facility with shaky doors and locks. The bed mattress and sheets were dirty. I asked for additional sheets and the front desk informed me they did not have extra. We only needed a one-night stay for our next-day cruise, so there were no decent food places in walking distance and everything closed early or around 7:00 pm. This is the last result or emergence stay only. Sleeping on top of covers and will pass on complimentary breakfast. The front desk female representative was nice
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 13 apr 2024
Dear Ashley,Thank you for your kind feedback. We are glad you like our hotel front desk. But at the same time, We're truly sorry to hear about the challenges you faced during your stay, especially about cleanliness and convenience. Providing a comfortable and secure environment for all our guests, including families, is paramount to us, and it's disappointing to learn that we fell short of your expectations in these areas. Your feedback regarding the room condition and amenities will be addressed with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Kevin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I have paid for parking there before. I stayed there for that reason near the airport. The woman at the front desk was not courteous and said no paid overnight parking. I won’t stay there again.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 13 apr 2024
Dear Kevin,We're deeply sorry to hear about your disappointing experience with our parking policy and the service provided by our front desk staff. We strive to ensure that all our guests feel welcome and accommodated during their stay, and it's clear that we fell short of that goal in this instance. Your feedback is incredibly valuable to us, and we will address this issue with our team to ensure that it does not happen again. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 – Redelijk

Arlene, Drayton Valley

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 apr 2024
Dear Arlene,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice motel to stay for a night.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 12 apr 2024
Dear Jennifer,Thank you for your great feedback. We're delighted to have provided you with a pleasant stay for your overnight stop! Your comfort and satisfaction are our top priorities, and we're thrilled to hear that you enjoyed your time with us. We hope to have the pleasure of hosting you again whenever your travels bring you our way.Sincerely, Hotel Manager

6/10 – Redelijk

Evelin

2 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Evelin,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 – Goed

dany

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear dany,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager