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Beoordelingen van Shilo Inn Suites Hotel - Bend

2.5 out of 5
Shilo Inn Suites Hotel - Bend
3105 O.B. Riley Road, Bend, OR

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 193 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 201 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 191 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 218 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 198 van 1001 beoordelingen" "

6,0/10

Netheid

6,8/10

Personeel en service

5,8/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk op 29 apr 2024
Thank You

6/10 – Redelijk

William, Spokane

Reisde met familie
Property urgently needs some catch up maintenance work. In addition to the maintenance work in the near future it needs a complete makeover.
1 nacht verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
Thank you for leaving a review.

4/10 – Matig

Joseph

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was dirty, wasn’t cleaned before we got there or while we were there. Had to ask for more towels, never once saw anyone cleaning rooms. Hot water would burn you without even being all the way on, made finding a temperature for a shower painful.
3 nachten verbleven in april 2024
Reactie van Front Desk op 9 apr 2024
Thank you for leaving a review.

8/10 – Goed

Celia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We often stay here because it's close to our daughter's house. We miss the breakfast bar in the mornings.
8 nachten verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Thank You for leaving a review.

2/10 – Ontzettend slecht

Shaun

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Looks like things did not go well please contact the hotel directly.

8/10 – Goed

James

Reisde met familie
Positief: Personeel en service
The indoor pool and hot tub area was clean and showers were available. Room needed a carpet cleaning, bathroom and beds were clean. Overall nice enough place with relaxing river views. Hotel is just aging. May be time to do some renovations but not bad and worth the price point.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 25 mrt 2024
Thank You

4/10 – Matig

Kathy

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
We like the layout of the buildings, but the bathroom was filthy. Scum on tub, bathroom floor not cleaned, body fluids on the floor, toilet paper on the floor by the bed.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 25 mrt 2024
I apologize that the room was not satisfactory, we will be working on the items you highlighted.

2/10 – Ontzettend slecht

Kyle

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was a mess like somebody had a party the night before. There was beads everywhere. I saw dots of blood all over the carpet. I didn’t know what the dots were at first. By morning I was talking to a friend which she happened to stay in the same room exactly a week earlier . She said that was her blood that her ex had beat her and tried to drown her in the tub. The moment I opened the door I felt something wrong early feeling like something evil was inside the room.. I ignored it and went to sleep. My friend called and asked where I was at I told her and began to tell me the horror story. Then it all made sense.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 19 mrt 2024
First off I apologize about the room conditions. Secondly these incidents should be reported to the hotel. This is not the place for fantastical notions.

6/10 – Redelijk

Theodora

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very old. Our room was very noisy. Could hear AC from above, toilet kept running at random, outside door blew open and created noise. Gym is a joke. All broken equipment. Pool and sauna was nice.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 18 mrt 2024
Thank you for leaving a review.

2/10 – Ontzettend slecht

Jeana

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The fury I feel in my soul from paying more than $39.95 for this "River view" room makes me want to slam my head against this patio door, but I'm sure it would fall apart. It's a reasonably long drive-not a walk to the building we stayed at from the front desk; our cards would not work--so we had to do this several times, first round to the door; I literally stepped in animal feces off the sidewalk-hardly no lighting. So I had to get in and out of my car several times and drive up to the front desk covered in crap!! At this point, my husband knew to sit silently while he drove me back and forth to the main building so as not to anger the beast that was growing inside me. I do feel bad for the very helpful red-headed kid at the front desk. The staff service was the only good thing here. As we walked in, exhausted to the bone, the front floor was covered in rocks and dirt. The carpet is covered with seeable dirt and stains everywhere. Old food was in the fridge, and more small rocks were on the 1980s carpet. The room had not been touched or cleaned since the 1983 swingers party that had in there. I pulled back the sheets, smelled, and debated: car or hotel. Lose my money and move to another motel? It was late, I had an illness. Thankfully, I think they clean the sheets. We never took our shoes off, even in the shower, and stuck it out. However, owns this place needs to pay attention and pay their people more. It could be a gold mine due to its location.

6/10 – Redelijk

Jeremy

Reisde met familie
Positief: Voorzieningen
The property and rooms are a bit outdated. We got a jacuzzi room and it was clean, the carpets had stained and tiles were cracked around the tub. The experience was still good though. We slept well and the staff was super friendly and helpful! Would consider staying again.
1 nacht verbleven in maart 2024
Reactie van Front desk op 12 mrt 2024
Thank you for leaving a review. I am glad you enjoyed the hot tub room.

2/10 – Ontzettend slecht

Vicki, Eugene

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The photos shown were nothing like the actual rooms. They were dated, carpet stained and dirty. I wouldn't recommend and will not stay there again.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 4 mrt 2024
I apologize that you did not like the room in the courtyard.

2/10 – Ontzettend slecht

Suzanne

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was a nightmare, so disappointed. First room stunk do we requested a different room second room was a little better, had to sleep in separate beds found some gross stuff in the room. Won't be back...
1 nacht verbleven in maart 2024
Reactie van Front Desk op 4 mrt 2024
I apologize that the room did not meet your expectations.

6/10 – Redelijk

Tobin

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
River view from patio and close pool and spA
1 nacht verbleven in februari 2024
Reactie van Front Desk op 5 feb 2024
I am glad you liked the upgraded room.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No, just no
We stood in the lobby for at least 15 minutes with no one to be found. It was around 7pm, not late or middle of the night. We called multiple times. We thought about calling the police because we were seriously worried. Then a gentleman finally came out from somewhere unknown. The property is old with mostly original fixtures and furniture. And not just old, but very very stained and dirty. It really has maybe never been vacuumed. So much hair and yuck. Stained mattress pads. We left and found a different hotel.
1 nacht verbleven in januari 2024
Reactie van Front Desk op 29 jan 2024
I apologize that the room was not ready.

10/10 – Uitstekend

Tamera

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the jetted tub
1 nacht verbleven in januari 2024
Reactie van Front Desk op 29 jan 2024
Thank You for leaving a review.

4/10 – Matig

William, Temecula

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was my main reason for staying there. It is only one mile away from my Son’s house that I was visiting. I found out that this property has been subject to bankruptcy in the past and the new property owners have not kept up the necessary expenses to keep the hotel up, thus various problems are showing up in the rooms and the actual buildings. It was also very dirty inside and outside. Also, the restaurant has been closed down. I don’t recommend anyone staying there.
6 nachten verbleven in december 2023
Reactie van Front Desk op 25 jan 2024
I apologize that you did not like the upgraded room. This review is a month old and we do have a restaurant on site.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful riverfront rooms with jetted soaking tubs!
3 nachten verbleven in januari 2024
Reactie van Front Desk op 22 jan 2024
Thank You, I am glad you liked the property.

10/10 – Uitstekend

Jessica, Bend

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Desk op 22 jan 2024
Thank you. We hope to see you again.

10/10 – Uitstekend

Edward

3 nachten verbleven in januari 2024
Reactie van Front Desk op 22 jan 2024
Thank you. We hope to see you again.

8/10 – Goed

Billy

2 nachten verbleven in december 2023
Reactie van Front Desk op 8 jan 2024
Thank You

8/10 – Goed

Kyle

Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Front Desk op 31 jan 2024
Thank you

6/10 – Redelijk

Michael

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
There was a dildo left in the room.DISGUSTING!!!
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Alan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Can see room numbers in dark. They are not lighted. Had to go on wild goose chase to find room.
1 nacht verbleven in december 2023
Reactie van Front Desk op 8 jan 2024
Thank You

10/10 – Uitstekend

kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expedia did great and was great customer service and everything shallow inn is the one that stole money from me without confirmation change it in the computer system in corporate didn't even notice I'm very irate very disappointed on how shilo inn suites and hotels and still haven't received money back
1 nacht verbleven in december 2023
Reactie van Front Desk op 8 jan 2024
Your deposit was returned.

4/10 – Matig

Sean

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inside the room was not so bad, but the property is old and filthy. The hallways, stairs, doors look very bad. Doors to the stairs and hallways are left open (anyone can get to your hotel room door). Only few old cars in the whole hotel ...
1 nacht verbleven in december 2023
Reactie van Front desk op 8 jan 2024
Thank You

2/10 – Ontzettend slecht

Lynda

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So the first thing i noticed when i got to ky room no garbage cans. Then went to turn on the TV no batterys in remote. Went to front besk they had no batterys. Then had 2 queen beds only 1 pillow on each one. No extras. Then no blankets on the bed. The room needed a nice dusting.
1 nacht verbleven in december 2023
Reactie van Front Desk op 12 dec 2023
I apologize about the issues you faced. Please contact the hotel directly.

10/10 – Uitstekend

Dylan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Front Desk op 4 dec 2023
Thank You

2/10 – Ontzettend slecht

Amanda

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There where spiders dead and living the smoke alarm was hanging from the ceiling there was dirty sticky stuff on the tables
1 nacht verbleven in november 2023
Reactie van Front Desk op 28 nov 2023
I apologize about the smoke detector and sticky stuff. Being on the river in the forest we do get some spiders.

10/10 – Uitstekend

Alycia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this wonderful hotel
1 nacht verbleven in november 2023
Reactie van Front Desk op 20 nov 2023
Thank you so much.

2/10 – Ontzettend slecht

Katrina

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we arrived to a conference nearby the Shilo Inn the front desk staff seemed a little...sleepy. Which is fine, however, when we arrived to our room for the first time it was COMPLETELY trashed. It was clear there was a squatter in the room and we had to literally run out of the room. It was the scariest experience I've ever had at a hotel. When we told the front desk staff they merely responded with, "I guess we'll need to move you rooms"...umm, no. They were able to give us a refund, but only because we chose the option to pay on site. If we hadn't done that, they said they wouldn't be able to refund!!! It was crazy!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Great luxury room at an economy price.
1 nacht verbleven in november 2023
Reactie van Front Desk op 17 nov 2023
I am glad you liked the hot tub room on the river.

6/10 – Redelijk

amy

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty. Very dusty, cobwebs hanging from the ceiling. The shower had soap scum all over the walls and doors. There were multiple lights without bulbs, the remote didn't have batteries. The fireplace didn't work. It was a nice quiet location on the river and the beding was clean and very comfortable.
3 nachten verbleven in november 2023
Reactie van Front Desk op 15 nov 2023
Not sure you are reviewing the correct hotel.

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is uninhabitable.
1 nacht verbleven in november 2023
Reactie van Front Desk op 9 nov 2023
It appears you did not like the room, please contact the hotel directly.

4/10 – Matig

Erika

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled terrible. It was visibly dirty and it felt like it. I stayed in the jacuzzi room as I had two years ago and really enjoyed it. This time felt like it hadn’t been properly cleaned since then. There was gum stuck to the floor in the room, it was sticky and again visibly unclean. It felt and smelled like sleeping in a train station. Worst night sleep of my life. The overall uncleanliness of the room made me feel very apprehensive of the state of the mattress and fearful of the potential of bed bugs. The locations is great and the bones are good but the place needs tlc.
1 nacht verbleven in november 2023
Reactie van Front Desk op 7 nov 2023
I apologize that the room was not ready.

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Health hazard, stay somewhere else.
Terrible! The fact that the place was pretty much empty should have been the indicator that we should not even check in.. got to our room and it was terrible, We will never stay here again, we actually checked out early and went to stay somewhere else. Room was disgusting there was vomit ground into the carpet by the bathroom, the shower looked like it had not been cleaned in months. There were actually cobwebs in the shower. We also found bugs in the bed. I don’t know how this place is still open. Stay someplace else. This place is a health hazard.
2 nachten verbleven in november 2023
Reactie van Front Desk op 7 nov 2023
Please contact the hotel directly.

2/10 – Ontzettend slecht

Marc

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Front Desk op 7 nov 2023
Please contact the hotel so we can discuss.

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mostly the trip went well, I just wish the hotel received some renovations in the near future.
4 nachten verbleven in oktober 2023
Reactie van Front Desk op 7 nov 2023
Thank you for leaving a review.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Front Desk op 7 nov 2023
Thank you

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 1 nov 2023
Please contact the hotel directly.

2/10 – Ontzettend slecht

Anthony

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't stay here!!!
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 30 okt 2023
It look's like you did not like your stay please contact the hotel directly.

10/10 – Uitstekend

Sky J

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 30 okt 2023
I am so glad you had a good stay.

6/10 – Redelijk

Philip

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is along the river and has many pine trees among the building. However, they don't supply soap or shampoo, so be sure to bring your own. Also, there is a restaurant on the property but it was closed when we were there and there is no breakfast bar.
3 nachten verbleven in oktober 2023
Reactie van Front Desk op 30 okt 2023
Thank you for leaving a review, not sure why you did not get soap or shampoo.

10/10 – Uitstekend

Richard

1 nacht verbleven in oktober 2023
Reactie van Front Desk op 16 nov 2023
Thank You

4/10 – Matig

Autumn, Elgin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was horrible. The carpets were stained with who knows what, the tub was no cleaned, the curtain had burn holes in them, the walls had something splattered on them by the kitchenette, the one chair in the room was tore up, lamps were dusty. We will never go back so don’t waste your money.
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 27 okt 2023
Please contact the hotel directly.

8/10 – Goed

Jean

Reisde met partner
Positief: Netheid, personeel en service
Very convenient for us when visiting our daughter. Great location. Comfortable room, reasonable pricing.
3 nachten verbleven in oktober 2023
Reactie van Front Desk op 26 okt 2023
Thank You, for a good honest review.

4/10 – Matig

Kenneth

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
poor amenities
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 25 okt 2023
The two hot tubs, the two pools, the steam room, sauna, in the trees on the river?

10/10 – Uitstekend

kelly

1 nacht verbleven in oktober 2023
Reactie van Front Desk op 13 nov 2023
Thank You

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really like the location along the river. Close to attractions and eating options
2 nachten verbleven in oktober 2023
Reactie van Front Desk op 23 okt 2023
Thank You

8/10 – Goed

Randi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice quiet place to stay.
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 23 okt 2023
Thank You