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Beoordelingen van Knights Inn Berea

1.5 out of 5
Knights Inn Berea
715 Chestnut Street, Berea, KY

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 48 van 197 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 197 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 197 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 197 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 197 beoordelingen" "

6,6/10

Netheid

7,4/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Overall great place
2 nachten verbleven in mei 2024
Reactie van Sunil Patel op 7 mei 2024
"Dear Vanessa: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

8/10 – Goed

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sunil Patel op 1 mei 2024
"Dear Eric: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 – Uitstekend

Gloria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was a late check-in, but the owner was there to greet us. Very personable & kind. We will definitely stay there again!
1 nacht verbleven in april 2024
Reactie van Sunil Patel op 7 apr 2024
"Dear Gloria: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The jacuzzi tub worked great! Could have been a little quieter but overall, it was relaxing. Could have used a little cosmetic upkeep here and there but we would definitely stay again.
1 nacht verbleven in april 2024
Reactie van Sunil Patel op 3 apr 2024
"Dear Angela: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing good was the water pressure in the shower. The room smelled, the sheets, towels, and wash rags were stained. The blanket had cigarette burns in it. There was yellow stuff in the bottom of the fridge (idk if it was Mt. Dew or pee). There was mold on the bathroom ceiling. Painting peeling off the walls. The room was filthy. I booked the room for two adults, 1 child and the guy working said i only paid for 2 adults. I even showed him my email receipt Expedia sends. He wouldnt listen, so had to pay extra or continue arguing with him. I just paid it because it was late and we had been driving for 5 hours. I have pictures but i don't see anywhere to share them We will NEVER stay there again
2 nachten verbleven in februari 2024
Reactie van Sunil patel op 12 feb 2024
Sorry for inconvenience

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The knightjjk s In. Looked Great I was under new owners and so far they are doing a fantastic Job…..very glad they still had my Hot Tub Room……
2 nachten verbleven in februari 2024
Reactie van Sunil Patel op 10 feb 2024
"Dear Joseph: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 – Uitstekend

Alicia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I absolutely loved this property & our room! We will definitely be back!! The jetted bathtub was amazing. Everything was soooo clean & nice.
1 nacht verbleven in december 2023
Reactie van Sunil Patel op 29 jan 2024
"Dear Alicia: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

4/10 – Matig

Brian

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
New owners. Taking over a disaster but slowly fixing it up. Excessive noise from room above, could hear every footstep
1 nacht verbleven in november 2023
Reactie van Sunil Patel op 15 nov 2023
Sorry For Inconvenience

6/10 – Redelijk

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in november 2023
Reactie van sunil patel op 9 nov 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

6/10 – Redelijk

David

Reisde met partner
1 nacht verbleven in oktober 2023
Reactie van Sunil Patel op 23 okt 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 – Uitstekend

Kyung-il, Bogart

Reisde met familie
Positief: Netheid, personeel en service
Old facility but at least beading is clean. I visit this area very often and definitely will come back.
1 nacht verbleven in oktober 2023
Reactie van Sunil Patel op 8 okt 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable
1 nacht verbleven in augustus 2023
Reactie van Sunil Patel op 15 aug 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

8/10 – Goed

Carl

Made for Artisans
Hotel and rooms are dated and in need of repair.
1 nacht verbleven in april 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Old and run-down
2 nachten verbleven in april 2023

4/10 – Matig

David

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed in lack of breakfast
Serving just powdered donuts is not sufficient for saying they serve breakfast.
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Joseph

1 nacht verbleven in maart 2023

4/10 – Matig

Frances

1 nacht verbleven in maart 2023

6/10 – Redelijk

Arthur

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Place needs updated and cleaned up.
2 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Justin

1 nacht verbleven in maart 2023

8/10 – Goed

Seth

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in februari 2023

6/10 – Redelijk

Mark

1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'll never go back
The employee seemed like he didn't want to be bothered. The room was not cleaned found empty vodka bottle, beds hard, pillows like postage stamps, door wouldn't close without being slammed and headboard fell off the wall
1 nacht verbleven in januari 2023

8/10 – Goed

Jenn

Reisde met partner
Positief: Personeel en service
This place was an ok stop in a pinch
1 nacht verbleven in december 2022

4/10 – Matig

Nancy

Reisde met familie
Negatief: Voorzieningen
Tv was not working, no hot water, could not connect to wf password wasn't working, had trouble with the heat, and no soap to wash hands.
1 nacht verbleven in december 2022

6/10 – Redelijk

allan

Reisde met familie
Positief: Netheid, personeel en service
location

8/10 – Goed

Joel

Positief: Personeel en service
Negatief: Voorzieningen
Friendly staff and nearby convenience stores and dining options.
3 nachten verbleven in december 2022

10/10 – Uitstekend

Casaundra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s was good
1 nacht verbleven in december 2022

10/10 – Uitstekend

Reginald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Marc

Negatief: Personeel en service
Double charged for the room and the property claimed no responsibility

2/10 – Ontzettend slecht

Kimberly

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were only going to be there for a couple nights, so were fine with a budget motel. However, I still expect cleanliness. There were cigarette ashes where they had been put out in the draws and even cigarette butts in them as well. There was no working phone in our room, it (cord and all) was in the nightstand drawer. Also in the nightstand drawer was our smoke detector, hence no smoke alarm working in our room. We killed several small bugs the one night we were there. The didn't look like bed bugs i don't think, but they were bugs. When starting to get in the shower, there was a cockroach. We woke up to the small fridge leaking lots of water in the floor. I called the desk (on my cellphone) and the man working came to our room. He said his people would be there at 9 and would come fix it. A woman showed up with one of the small jack o lantern halloween buckets and a rag, looked at the water and left...to never return. At this point I asked for a refund for our 2nd night. (we only stayed the first night). I was told the owner would call me that evening. He said he would be at the property at 7pm. He refused to call him for me then (about 930 am) and said he would have him call me. This was almost a week ago, and still no phone call. I understand this is a budget hotel, and did not expect the Hilton. However, cleaning the room thoroughly would have made it much better. The photos online are absolutely deceiving and are nothing like our room was. Never again.

8/10 – Goed

Gary

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Owners very cordial. clean and affordable. Coffee and donuts third rate, though.
1 nacht verbleven in oktober 2022

4/10 – Matig

HOWARD

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Changed but not for the better
When I went to shower after driving for 6 hours, I could not take as shower because the tub had the wrong type of spout installed. It had no Shower Head diverter on it. There was no stopper for the tub, either built in or a rubber one to put in. there was no information on restaurants in the town in the room and no TV channel guide in any drawers. There was a, however Gideons bible there. They advertised a free breakfast but it they meant a Continental Breakfast which in reality was a few ;one bite cake doughnuts and old stale coffee. I had thought that Knights Inn had changed in the years since I had not been using them and indeed it had. If possible it had gotten worse.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean room. Quick check-in. Nice and easy.
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Steve

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was nothing good to say, it was really bad.
2 nachten verbleven in oktober 2022

6/10 – Redelijk

ROBBIE

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
needs updated bad like close to restaurants
1 nacht verbleven in oktober 2022

8/10 – Goed

Karen

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the location and the staff. The price was a welcome relief from all the inflationary prices we have all been forced to endure. The room was simple but clean. We bought kleenex and toilet paper, but just because we were already at WalMart. I'm sure if we had asked, they would have brought us some. They were happy to bring us extra washclothes and hand towels. I would say the only negative was someone stomping around in the room above us at all hours. Seriously sounded like they were wearing army or cowboy boots. Woke us up frequently. Next year we will ask for a second floor room! LOL
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Jonathan

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Being charged 7 nights and never stayed one. Host was on drugs. Had a water bottle with a picture of Narcan on it. These dirty people are lying thieves. Please stay away from here.
7 nachten verbleven in september 2022

10/10 – Uitstekend

melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This motel was clean, colorful, and very friendly. We were so happy with our stay especially for the price!
1 nacht verbleven in oktober 2022

8/10 – Goed

Nathan

1 nacht verbleven in september 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Berea
The maintenance man was very prompt. There was trash behind the door when we first entered. It never disappeared. Something black on the wall by the heater.only 1 light working in the room, besides the light over the sink. The personnel were friendly and helpful. They were prompted in responding. Continental breakfast is coffee and donuts.
3 nachten verbleven in september 2022

4/10 – Matig

Jenny

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed there in 2019 and it was a clean decent place to stay. I was very disappointed in our room last night. We stayed in a different section.It was dirty, holes in the walls, the door was warped and didn't shut well at all. The entire room was dirty. They only gave us 2 towels for 4 people and one wash cloth. I didn't see any bed bugs but I could tell where they had had them before.
1 nacht verbleven in september 2022

8/10 – Goed

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Crystal

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mice ridden room
We ended up leaving the room. The room was the most disgusting thing I have ever seen! There were mice flies dirty just plan nasty. I would not allow my pet to sleep in that Filth!
1 nacht verbleven in september 2022

10/10 – Uitstekend

Nancy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Melissa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mouse droppings. Yuck!
Absolutely disgusting! Mouse droppings everywhere and would not offer refund. Unacceptable! Was in room less than 5 minutes. Poor front desk attendant got stuck with this situation. Owners are cheapskates and have NO customer service skills. Apparently expecting people that book your most expensive room to downgrade in rooms with no compensation and feel comfortable and not disgusted is what these worthless owners expect. They should expect a visit from the health department because they will be knocking at their door soon enough. They denied there were mice droppings. Here's the proof! Your front desk attendant even saw the proof in the bathroom. Liars and cheapskate!!! Beware. Go down the road.
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Christina

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Would not recommend
This was not a hotel. This is a motel. Air didn’t work. Remote didn’t work. Phone didn’t work. Continental breakfast was donuts and coffee. Stairs not safe. We had one towel. Bed moved if you barely moved. Staff was nice but would not recommend unless just want cheap place to stay.
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Abigail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Real Macaws!
This was the best little stay we could have asked for. The view was great. Front desk staff was amazing...and the real macaws were a treat for our nugget. She loved talking with Leon & Apollo & meeting the baby macaw. She enjoyed the donuts in the morning & her conversations with James as well. Momma would have preferred to have more for breakfast than donuts. Otherwise, we took pics with the beautiful painted wings to add to her collection of pics. We would absolutely love to stay again. Thank you!
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Gregory

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was dirty, front door has gap at bottom, mold in bathroom, neighbors in next room fought and argued all night, kids screaming all night.
1 nacht verbleven in juni 2022