Exterieur

Beoordelingen van InterContinental Berlin, an IHG Hotel

InterContinental Berlin, an IHG Hotel
Budapester Str. 2, Berlin, BE

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 694 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1003 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Xavier

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grand Hotel tout confort proche du Zoo de Berlin
Grand Hotel proche du Zoo de Berlin et des stations S & U-bahn Zoologischer Garten, personnel très aimable et a attentionné, tant à la réception qu'au petit déjeuner ou au bar-restaurant Marlène. Enorme Buffet pour le petit déjeuner, très varié et régulièrement réapprovisionné. Vastes chambres et salles de bain parfaitement insonorisées.
3 nachten verbleven in januari 2024
Reactie van LF op 6 feb 2024
Dear Xavier,Thank you for the stellar review and perfect 10 out of 10 rating! We're thrilled to hear you enjoyed your stay at the Hotel InterContinental Berlin.Your kind words about our friendly and attentive staff, enormous breakfast buffet, and spacious, soundproofed rooms are truly appreciated. We're delighted to have exceeded your expectations.It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Berlin.Best regards,Lisa FlechsigGuest Experience Manager

8/10 – Goed

Cornelis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zorgeloos verblijf
Prima hotel, goed gelegen, goede voorzieningen
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig hotel op een goede locatie in het centrum van de staat en vlakbij een metro stop. Erg vriendelijke staf
3 nachten verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service was Top Notch.
Had a very pleasant stay at the Intercontinental Berlin. Service was top notch and the people at the front desk werk very friendly and helpful. The room was nice and clean.
3 nachten verbleven in augustus 2020

10/10 – Uitstekend

Melissa, Lokeren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie kamer Goede service Zeer vriendelijk personeel Y Uitstekend ontbijt
3 nachten verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede service. Goed hotel, mooie ruime kamer. Prettige locatie.
5 nachten verbleven in juli 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant and centrally located hotel. Excellent breakfast buffet, professional staff, well maintained. Will definitely stay again when visiting Berlin
5 nachten verbleven in december 2019
Reactie van etx-berha op 7 jan 2020
Dear Guest, Thank you for taking the time to share your feedback with us following your recent stay at InterContinental Berlin. I am happy ti read, that we were able to deliver a memorable stay for you through the excellent breakfast and friendly staff. Thank you once again for your feedback and I look forward to welcoming you back to the hotel in the near future. Best Regards Anthony Delaby Rooms Division Manager

10/10 – Uitstekend

Tybout

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top
Top hotel met vriendelijk personeel. Zeer proper en mooie kamers. Super onbijt
2 nachten verbleven in december 2019
Reactie van Etx-Berha op 17 dec 2019
Dear Tybout, Thank you for your kind words following your recent stay with us at the InterContinental Berlin. I am happy to read that you liked your room and the breakfast, but especially that you found the staff attentive. I hope to welcome you back in the near future. Best Regards Zsolt Bogdany F&B Director

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig, schoon, centraal en heerlijke kamers en zwembad.
3 nachten verbleven in augustus 2019
Reactie van etx-chenkel op 26 aug 2019
Dear Guest, Thank you for your kind feedback following your recent stay at InterContinental Berlin. I am very happy to read that you liked our hotel and that you could enjoy your stay with us. Thank you once again for your feedback and I hope to welcome you back to the hotel in the near future. Best Regards Katharina Eycke Rooms Division Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2019
Reactie van Katharina Eycke op 12 aug 2019
Thank you for your review.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Polite and helpful staff. Breakfast selection is amazing.
2 nachten verbleven in juli 2019
Reactie van InterContinental Berlin op 16 jul 2019
Dear Guest, Thank you for your kind feedback. I am pleased to read that you enjoyed our services and breakfast selection. Kind Regards, Katharina Eycke Rooms Division Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2019

10/10 – Uitstekend

Angeline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Supergoed hotel!
Zeer fijne service en een super goed ontbijt!
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Jim, Utrecht

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5* hotel heerlijk uitgebreid ontbijt loopafstand van prachtig mooie winkels
2 nachten verbleven in oktober 2018
Reactie van Mareke Watson op 29 okt 2018
Dear Guest, thank you for your review. We are looking forward to welcoming you soon again. Best regards, Mareke Watson Reception Manager

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in oktober 2018
Reactie van Katharina Eycke op 29 okt 2018
Thank you for your rating.

10/10 – Uitstekend

Kerstin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ein toller Pool u Spa Bereich. Frühstück sehr gut.
3 nachten verbleven in mei 2024
Reactie van Anthony Delaby op 22 mei 2024
Liebe Kerstin,vielen herzlichen Dank für Ihre positiven Worte!Wir freuen uns sehr, dass es Ihnen gefallen hat & hoffentlich bis baldMit freundlichen GrüßenAnthony DelabyRooms Division Manager

10/10 – Uitstekend

Violeta

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Anthony Delaby op 22 mei 2024
Vielen Dank für die volle Punktzahl - wir freuen uns sehr.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenAnthony DelabyRooms Division Manager

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Anthony Delaby op 22 mei 2024
Thank you very much for your review!Hope to see you soon again.With kind regardsAnthony DelabyRooms Divison Manager

10/10 – Uitstekend

Catherine

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Anthony Delaby op 22 mei 2024
Thank you so much for taking the time to rate us - we are thrilled!Hope to see you soon again.With kind regardsAnthony DelabyRooms Division Manager

10/10 – Uitstekend

Regina Elaine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a very nice stay. The breakfast was exceptional.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful hotel near the Tiergarten in Berlin. The staff could not be more helpful. The Marlene Bar/Restaurant is excellent and Hugo’s is rated one of the best restaurants in the area.
5 nachten verbleven in mei 2024
Reactie van Sebastian Brill op 13 mei 2024
Dear Paul,It sounds like you had a fantastic experience at our hotel! Thank you for your kind words about our location near the Tiergarten and the excellent service provided by our staff. We're thrilled that you enjoyed dining at the Marlene Bar/Restaurant and that Hugo's is considered one of the best restaurants in the area. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Kind regardsSebastian BrillFront Office Manager

10/10 – Uitstekend

Karl Heinz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es war für uns alles in Ordnung
4 nachten verbleven in mei 2024
Reactie van Sebastian Brill op 7 mei 2024
Sehr geehrter Karl Heinz,vielen Dank für Ihren Aufenthalt im InterContinental Berlin. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenSebastian BrillFront Office Manager

10/10 – Uitstekend

Timothy Owen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and its staff were simply outstanding and a cut above the rest. The food was first class and surpassed all expectations on every level. The only downside was the expectation to pay for the pool and spa when you are a residing guest. I thoroughly recommend this hotel to everyone
4 nachten verbleven in april 2024
Reactie van Sebastian Brill op 6 mei 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's incredibly rewarding to know that both our hotel and staff exceeded your expectations.We're delighted that you enjoyed the first-class food offerings and that they surpassed all your expectations. However, we apologize for any inconvenience caused by the additional charge for the pool and spa facilities. We appreciate your feedback on this matter and will take it into consideration as we strive to enhance our guests' experiences.Your recommendation means a lot to us, and we're truly grateful for your kind words. We look forward to welcoming you back again in the future and providing you with another outstanding stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our hotel.Kind regardsSebastian BrillFront Office Manager

10/10 – Uitstekend

GABRIEL, Miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buena
3 nachten verbleven in april 2024

10/10 – Uitstekend

TIM

2 nachten verbleven in april 2024
Reactie van Anthony Delaby op 21 mei 2024
Lieber TIM,vielen Dank für die großartige Bewertung & hoffentlich bis bald!Mit freundlichen GrüßenAnthony Delaby

10/10 – Uitstekend

Maria Cristina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are amazing, also the Marlene bar. All the forniture details are stylish and beautiful.
2 nachten verbleven in april 2024
Reactie van Sebastian Brill op 29 apr 2024
Dear Maria Christina,Thank you very much for your 5/5 rating. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back soon.Kind regards,Sebastian BrillFront Office Manager

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr großes, sauberes und gut organisiertes Hotel. Parkmöglichkeit für Hotelübernachtung dürfte etwas günstiger sein. Tolles großes Frühstücksbuffet mit toller Idee des Kinderbuffets. Evtl. etwas mehr Abwechslung beim Frühstücksbuffet wäre noch eine Idee, sonst wirklich super.
4 nachten verbleven in april 2024
Reactie van LF op 18 apr 2024
Liebe Claudia,Vielen Dank für Ihre großartige Bewertung! Es freut uns, dass Ihnen unser Hotel gefallen hat. Ihre Anregungen bezüglich der Parkgebühren nehmen wir ernst, möchten jedoch erwähnen, dass wir mit dieser Preisgesaltung im Durchschnitt der Berliner 5-Sterne-Hotels liegen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenLIsa FlechsigGuest Experience Manager

10/10 – Uitstekend

Nils

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mit einer Familie sehr empfehlenswert. Bus in die City fährt direkt vor der Haustür ab. Frühstück sehr vielfältig und lecker.
3 nachten verbleven in april 2024
Reactie van LF op 18 apr 2024
Lieber Nils,Vielen Dank für Ihre fantastische Bewertung und die 5 von 5 Punkten! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir freuen uns darauf, Sie und Ihre Familie bei Ihrem nächsten Besuch erneut begrüßen zu dürfen!Mit freundlichen GrüßenLisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Duncan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a fantastic hotel. The staff could not have been more attentive and without being intrusive. A lovely looking property and very convenient for the attractions Berlin has to offer, only a short walk from two U-Bahn stations. Cannot recommend enough and look forward to booking another stay at this fine establishment.
2 nachten verbleven in maart 2024
Reactie van LF op 18 apr 2024
Dear Duncan,Thank you immensely for your perfect score of 10 out of 10! We're overjoyed to hear that you had such a fantastic experience during your stay with us.Your kind words about our attentive yet unobtrusive staff and our convenient location mean the world to us. We're thrilled that you found our property lovely and well-situated for exploring the attractions of Berlin.We truly appreciate your glowing recommendation and can't wait to welcome you back for another wonderful stay at our fine establishment.With kind regardsLisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personalet var meget flinke og hjælpfulde. Flotte og rene værelser. Vi var der over påsken, og der var mange børnefamilier (inkl. os) og der var fokus på at gøre opholdet godt for børn. Poole og Spa var gratis over påsken og der var særlig anrettet børne-morgenmad. Påskesøndag var der påskehare- og æg til morgenmaden. Hotellet lægger op ad zoo og park. Gode spisesteder, shopping og bus direkte ind til Alexanderplatz. Skønt. Vi kommer igen!
4 nachten verbleven in maart 2024
Reactie van LF op 18 apr 2024
Dear Marie,Thank you so much for your glowing 5 out of 5 review! We're delighted to hear that you had such a wonderful experience during your Easter stay with us.It's fantastic to know that you enjoyed the friendly and helpful service from our staff, as well as the cleanliness of our rooms. We're thrilled that your family, like many others, appreciated our focus on creating a memorable experience for children, with special treats like the free pool and spa access, children's breakfast, and the Easter bunny surprise!We're also glad that you found our location convenient, with easy access to dining, shopping, and transportation options. We can't wait to welcome you back for another great stay in the future!With kind regardsLisa FlechsigGuest Experience Manager

10/10 – Uitstekend

harjeet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely, well maintained hotel. Good spa and pool. Special mention to Sophia at reception who was very helpful and friendly.
3 nachten verbleven in maart 2024
Reactie van LF op 18 apr 2024
Dear harjeet,Thank you immensely for your perfect score of 5 out of 5! We're thrilled to hear that you had such a wonderful experience at our hotel.Your kind words about our well-maintained facilities, spa, and pool are truly appreciated. We're also delighted to hear that Sophia at reception left such a positive impression with her helpful and friendly service. We will make sure to pass on your compliments to her.It was our pleasure to host you, and we can't wait to welcome you back for another exceptional stay in the futureWith kind regardsLisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Conrad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service.
4 nachten verbleven in maart 2024
Reactie van LF op 18 apr 2024
Dear Conrad,Thank you for the outstanding rating of 5 out of 5! We're thrilled that your experience with us was so positive.Your satisfaction is our top priority, and we're delighted to have met and exceeded your expectations. Your kind words and recommendation are greatly appreciated.We look forward to the opportunity to welcome you back for another exceptional stay in the futureWith kind regardsLisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were greeted by the staff at our taxi. They were quite friendly and professional. Since we arrived early, our room was not yet ready. In the mean time they gave us a welcome drink (coffee and tea) and a room upgrade. They were wonderful! We thoroughly enjoyed our stay.
3 nachten verbleven in maart 2024
Reactie van Anthony Delaby op 22 mrt 2024
Dear Robert,thanks for taking the time to share your feedback with us - we are thrilled about your positive comments.We are more than happy to share this with the entire team and we all hope to welcome you back anytime soon!With kind regardsAnthony DelabyRooms Division Manager

10/10 – Uitstekend

ABUBAKAR OLABAMBI

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very luxurious and clean. Lovely food and service too.
2 nachten verbleven in maart 2024
Reactie van Anthony Delaby op 22 mrt 2024
Dear ABUBAKAR OLABAMBI,thank you so much for your great review - we are glad to read that you enjoyed your stay.Hope to see you soon!With kind regardsAnthony DelabyRooms Division Manage

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Anthony Delaby op 22 mrt 2024
Dear Joseph,thank you for taking the time to rate us - we are happy to see that you had a good time with us.All the best for you!With kind regardsAnthony DelabyRooms Division Manager

10/10 – Uitstekend

Belinda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful! Amazing staff - very helpful! Superb breakfast, comfortable rooms and very convenient for all sightseeing!! Would definitely recommend!
4 nachten verbleven in februari 2024
Reactie van LF op 5 mrt 2024
Dear Belinda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be amazing and helpful, enjoyed our superb breakfast, and found our rooms comfortable. It's wonderful to know that our location was convenient for all your sightseeing activities.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay that you'd like to highlight, feel free to share, as we always strive to provide the best possible experience for our guests. Thank you again for choosing us, and we can't wait to have you back!Lisa FlechsigGuest Experience Manager

8/10 – Goed

Komir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2024
Reactie van LF op 22 feb 2024
Dear KomirThank you for taking the time to share your feedback and for giving us a rating of 8 out of 10. We are thrilled to hear that you enjoyed your stay with us!Your positive rating of 8 is truly appreciated, and we are delighted that our efforts to make your experience memorable have resonated with you. However, we also value constructive criticism and would love to know if there are specific areas where we can improve and earn that extra point in the future.Your insights are invaluable to us, and we hope to have the pleasure of welcoming you back for an even more exceptional stay.Safe travels, and thank you again for choosing the Hotel InterContinental Berlin!Best regards,Lisa FlechsigGuest Experience Manager

8/10 – Goed

j

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice
Large and modern hotel in a convenient location about ten minutes from Zoo station. Should be a 5 Star review but we had a cleanliness issue with the room on check-in, quickly resolved however. The pool and spa are excellent - note charged extra. The family room 2nd bed was small for children over ten if sharing. Breakfast is amazing - top quality and varied.
3 nachten verbleven in februari 2024
Reactie van LF op 16 feb 2024
Dear j,Thank you for taking the time to share your feedback with us. We appreciate your positive comments and are happy that you enjoyed your stay.We apologize for the cleanliness issue you encountered during check-in, but we are pleased to hear that our team swiftly resolved the issue. Guest satisfaction is our top priority, and we appreciate your understanding in this matter.It's great to know that you enjoyed our excellent pool and spa facilities, even though there is an extra charge. We're delighted that you found our breakfast to be amazing with top-quality and varied options. Your positive comments inspire us to continue delivering exceptional experiences for our guests.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future, ensuring an even more pleasant stay.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Voorzieningen
Lage sehr gut. Personal immer freundlich und hilfsbereit. Gerne wieder
3 nachten verbleven in februari 2024
Reactie van LF op 14 feb 2024
Lieber Alexander,Vielen Dank für Ihre großartige Bewertung! Wir freuen uns sehr zu hören, dass Sie die Lage unseres Hauses als sehr gut empfunden haben und dass unser Personal stets freundlich und hilfsbereit war. Es ist schön zu wissen, dass Sie eine positive Erfahrung bei uns hatten.Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Falls es noch weitere Anmerkungen oder Wünsche gibt, lassen Sie es uns bitte wissen – wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten.Herzliche Grüße,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

nedal

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good stay
3 nachten verbleven in februari 2024
Reactie van LF op 12 feb 2024
Dear Nedal,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a very good stay. If there's anything specific you enjoyed or any suggestions you have, please feel free to let us know. We look forward to welcoming you back for another great experience.Best regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

HEBERTO ARTURO RIVAS

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van LF op 22 jan 2024
Dear Heberto,Thank you so much for taking the time to share your positive experience with us! We are thrilled to receive your 5 out of 5 rating.It's fantastic to hear that you had such a great stay. We appreciate your kind words and are delighted that we could meet your expectations.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to let us know.Safe travels, and we hope to welcome you back soon!Best regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

ian

4 nachten verbleven in januari 2024
Reactie van LF op 14 feb 2024
Dear ian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay, and we truly appreciate your perfect rating.Our team strives to provide the best possible service and create memorable moments for our guests, and it's immensely rewarding to know that we succeeded in making your stay special.If there's anything specific you loved about your visit or if you have any suggestions for us to enhance our services further, please feel free to share. We look forward to the pleasure of welcoming you back in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Hugh

3 nachten verbleven in januari 2024
Reactie van LF op 11 jan 2024
Dear Hugh,Thank you for the fantastic 5 out of 5 review! We're thrilled to know you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have, we'd love to hear them. Looking forward to welcoming you back soon!Best,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Aboubacar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van LF op 14 feb 2024
Dear Aboubacar,We sincerely appreciate your time in sharing your outstanding review with us! Your perfect rating is truly uplifting, and we're overjoyed to learn that you had an exceptional experience during your stay.Our team is dedicated to delivering exceptional service, and it's incredibly gratifying to know that we succeeded in making your stay memorable.If there are specific aspects of your visit that stood out or any suggestions you'd like to offer for further improvement, please feel free to let us know. We eagerly look forward to the opportunity of hosting you again in the future.Best regards,Lisa FlechsigGuest Experience Manager

8/10 – Goed

Paula

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kylpylän käytön olisi pitänyt kuulua hotellihuoneen hintaan.
4 nachten verbleven in december 2023
Reactie van LF op 14 feb 2024
Dear Paula,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience.Regarding your suggestion about including the spa usage in the hotel room price, we appreciate your input. The reason for the SPA InterContinental not being included in all room rates is due to rising maintenance and energy costs.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

carmen

3 nachten verbleven in december 2023
Reactie van LF op 14 feb 2024
Dear CarmenThank you for taking the time to provide us with your outstanding review! We are delighted by your perfect rating and thrilled to hear that your stay was exceptional.Our team is committed to delivering exceptional service, and it's truly rewarding to know that we succeeded in creating a memorable experience for you.If there are specific highlights from your visit or any suggestions you'd like to share for further enhancement, please feel free to do so. We eagerly anticipate the opportunity to welcome you back in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 – Uitstekend

Bracha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sebastian Brill op 22 dec 2023
Dear Guest,Thank you very much for your 10/10 rating. See you soonKind regardsSebastian BrillFront Office Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023