2/10 – Ontzettend slecht
Thom D.
28 sep 2018
Bad communication and basic apartment
In the communication previous to our stay there was an additional night added to our previous booking. This was confirmed by a reply from the owner, and a new price was agreed. However, when we came to the apartment it turned they had rented out the apartment to someone else because apparently I should have again confirmed by replying to the e-mail from them already confirming my own previous confirmation.
Because we were with a large group we had no other option to stay in a different and smaller apartment in the same building and also had to pay extra for this as they claimed the price agreed was only for the original nights. Even weirder, the day after one of the guests was let into the apartment by someone who claimed to be the owner and he said the reservation had always been in our name and the mistake was not ours.
After returning home i tried to discuss this with the contact to see if we could solve this but they were very blunt and claimed no refunds are possible.
Apartment by the way is very basics and sparse, reasonably spacious but by no means luxurious as stated. Neighbourhood is quite grotty and quite far from the centre or any major attractions.
Thom D.
3 nachten verbleven in augustus 2018