Good day Peter, I am really surprised by your words and I am sorry that your idea of apartment was not met in our last floor flat with private terrace in the center of the city . We are here for every request also before your booking so that, if you had specific questions about the opening mechanism of the window we would have answered to you also before your booking, the most important for us is that, if our Guests have particular needs, we can answer them, because we want our Guests to be happy during their stay. About curtains, if they are opened with too much force they can go out of the stick and it is what happened. About shower, it is not broken, so that I don't understand really, but maybe you would have preferred a different style of shower, we do understand it. I thank you for all your suggestions of course and I am happy you found the apartment clean, with a comfortable bed, with the needed kitchen accessories, in a very good location, safe and with good communication for check-in, or I think you would have written it here :)

Thank you so much for your honest review! I do hope to welcome you again soon . Berlin is waiting for you!!

Good day! I am really happy you enjoyed our location! The apartment has one double bed in the bedroom and a double sofa bed (140x190cm) in the sala as in photos. Sure about size it depends on everybody's needs and, for this reason, we put sizes on the website. Usually we welcome well also 4 persons but, of course, according to Guests' needs :) It was my pleasure to welcome you! Kind greetings from Berlin, Alessandra

Thank you so much for your honest review! I do hope to welcome you again soon!!

Thank you so much for your honest review! I do hope to welcome you again soon . Berlin is waiting for you!!

Thank you so much for your words, I do hope to welcome you again when you want! It is a real pleasure to welcome the same guest more times like with you :)

Thank you so much for your words, I do hope to welcome you again!

I do hope my future Guests will be able to read this review as what it is. This Guest forced the check-in person to check-in earlier, before the apartment was cleaned, saying that I had allowed them to go inside before check-in time. This is not true. I never allow Guests to go inside of the apartment before it is cleaned because it is not possible of course. The check-in person was in trouble with this Guest and made them check-in because he did not know how to answer to their hostility. Now they say the apartment was not clean, of course it was not clean because they wanted to check-in before the cleaning started. We perfectly knew they were arriving of course so that it is not true that the check-in person did not know that. I also sent them email with maps, info and suggestions before their arrival. About a penthouse, I really don't understand what they are talking about: the apartment is a penthouse with private terrace facing the Checkpoint Charlie so that I did not understand what they meant saying it is not a penthouse. About a refund: yes, they wanted to SAVE money from their stay and this is the reason for this review. It is a NO SMOKING APARTMENT and it is not allowed to smoke inside :) I always accept reviews as suggestions to improve our service but this is not the case. We only ask respect for the work of people.

Hi, I am happy you appreciated our central location exactly on the Checkpoint Charlie and the penthouse with private terrace. I am sorry you did not like the furniture that is in our images too, but please notice that chairs are not simple plastic chairs, they are design Kartell chairs, LaMarie by Philippe Starck so that really I am sorry you did not like them but I am sure that each Guest has his own taste and it is very good too. Fornthis reason images are important because Guests can choose better what they like. About tv, I am happy that we answered to you immediately about your questions and it is a good suggestion to explain Guests how to turn on tv, we did not think in that but we will of course :) My first interest is that my Guests enjoy their stay and I am happy to help, always and for all kind of questions :)