Hypoallergeen beddengoed, pillowtop-bedden, een minibar

Beoordelingen van NH Collection Berlin Mitte am Checkpoint Charlie

4 out of 5
NH Collection Berlin Mitte am Checkpoint Charlie
Leipziger Str. 106-111, Berlin, BE

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 511 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 359 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1008 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Dorien

4 nachten verbleven in augustus 2023
Reactie van Marven Joe op 24 aug 2023
Dear Dorien,thank you very much for your kind feedback, the constructive criticism and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed your time in Berlin.We hope you had a good trip back home and we are looking forward to welcome you again soon.Kind regardsM. J. FranzusGuest Relation

10/10 – Uitstekend

Frederik

8/10 – Goed

Lars

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Prima
Prima hotel
2 nachten verbleven in november 2022
Reactie van P. Göhler op 27 nov 2022
Sehr geehrter Lars,vielen Dank für Ihr super feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im Herzen der Hauptstadt genossen- und sich bei uns rundum Wohl gefühlt haben. Wir hoffen Sie hatten eine angenehme Heimreise und freuen uns auf Ihren nächsten Besuch bei uns im NH Collection Berlin Mitte.Mit freundlichen GrüßenP. GöhlerGuest Relation Manager

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer nette kamer . Bij aankomst stond er een lekker hapje te wachten op de. Kamer. Ook de gratis fles water was ook lekker met de hoge temperaturen. Heerlijk geslapen op het stevige matras.
1 nacht verbleven in mei 2022
Reactie van Philipp op 13 jun 2022
Dear Marco, thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback. We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regards P. Goehler Guest Relation Manager

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfecte locatie
Perfecte locatie voor startpunt voor de bezienswaardigheden. Net hotel en nette kamers. Vriendelijk personeel.
1 nacht verbleven in juli 2021
Reactie van NH Collection Berlin Team op 19 jul 2021
Thank you so much for your Feedback. We are looking forward to welcome you again with us.

10/10 – Uitstekend

Ruben, Amsterdam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms, new towels everyday. Perfect location next to the Stadtmitte tubestation.
3 nachten verbleven in september 2020

10/10 – Uitstekend

Matthijs, NL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi centraal gelegen hotel. We hadden een Mood Room (680). Erg ruime en stille kamer. Buiten was het 30 graden maar de airco hield het mooi koel. Ontbijtbuffet was prima. Hotel is mooi gelegen, op loopafstand van de meeste bezienswaardigheden en restaurants en barretjes. Aanrader!
5 nachten verbleven in augustus 2020

10/10 – Uitstekend

perr

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
Goed hotel
1 nacht verbleven in juni 2020
Reactie van David Regensburger Guest Relation Manager op 12 jul 2020
Dear Mr. Perr, Thank you very much for your nice review regarding your recent stay with us. Nice to hear that you enjoyed your stay here in Berlin and especially in our NH Collection Berlin Mitte. It would be a pleasure to welcome you soon again here. Kind regards from the entire Team,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zeer goede ligging.
2 nachten verbleven in februari 2020
Reactie van David Regensburger Guest Relation Manager op 9 mrt 2020
Dear Guest, Thank you very much for your kind review regarding your recent stay at our NH Collection Berlin Mitte. We are happy that we were able to fulfil all your needs and expectations. It would be a pleasure to welcome you soon again. Kind regards from the entire Team,

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ontbijt was perfect en receptie en rest van personeel was prima. Kamer was ook prima. Badkamer mocht van ons iets groter zijn.
4 nachten verbleven in januari 2020
Reactie van David Regensburger op 7 feb 2020
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We would like to thank you for your feedback regarding the bathroom. It gives us insight in our guests’ thoughts and can always help us to further improve our services and facilities! Besides that, we would like to thank you for your kind words about our breakfast and the service of our staff. We will share your review with the team, since that is a great reward for their continuous efforts. With kind regards, David Regensburger Guest Relation Manager

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in december 2019
Reactie van David Regensburger op 7 feb 2020
Dear Sir/Madam, Many thanks for your kind rating regarding your recent stay at our NH Collection Berlin Mitte. We are glad that we were almost able to fulfil all your needs and expectations! It would be a pleasure to welcome you soon again here in Berlin. Greetings from the entire team,. David Regensburger Guest Relation Manager

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in december 2019
Reactie van David Regensburger op 7 feb 2020
Dear Sir/Madam, We would like to thank you for your kind rating regarding your stay! It´s great to see that we were almost able to fulfil all your needs and expectations regarding your stay. We thank you for staying with us in Berlin and hope to welcome you soon again. Greetings from the entire NH Collection Berlin Mitte team, David Regensburger Guest Relation Manager

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in december 2019
Reactie van David Regensburger op 7 feb 2020
Dear Sir/Madam, Thank you very much for your rating regarding your stay at our NH Collection Berlin Mitte. As we can see due to the score we haven´t met your expectations during your stay.It would be very important for us to get detailed feedback what can be improved in order to get a better rating during your next stay. We truly hope that you will give us a second chance because we definitely know that we can do it better for sure. Greetings from the entire Team, David Regensburger Guest Relation Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great Hotel, nothing more to add
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Vriendelijkheid en behulpzaam personeel. Heel goed ontbijtbuffet. Ruime kaner en overal sichtvij op loopafstand.
3 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel lag midden in het centrum.En daarom ware alle highlights op loop afstand. Was alleen nergens aan gegeven dat het hotel bezig was met renovatie. Dat viel tegen.
3 nachten verbleven in juni 2019
Reactie van David Regensburger Guest Relation Manager op 5 jul 2019
Dear Guest, many thanks for your feedback regarding your recent stay at our NH Collection Berlin Mitte. Unfortunately, we had a water damage during your stay that is why we had to repair a certain number of rooms during your stay. We hope that you still enjoyed your stay with us and it would be a pleasure to welcome you soon again. Greetings from the entire Team,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2019
Reactie van David Regensburger Guest Relation Manager op 5 jul 2019
Dear Guest, thank you very much for rating our NH Collection Berlin Mitte. We are really happy you enjoyed your stay in our NH Collection Berlin Mitte. If there is anything I can assist you with in the future, don't hesitate to contact me. Kind regards from Berlin,

8/10 – Goed

Stefaan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal gelegen
Prachtig hotel , ideaal gelegen waardoor alles Vlot bereikbaar is, mooie bar , ruime nette kamers. Welness is minpunt. Stoombad en 1 sauna waren niet in werking.
5 nachten verbleven in mei 2019
Reactie van David Regensburger Guest Relation Manager op 8 jul 2019
Dear Mrs. Jewett, many thanks for your review regarding your recent stay at our NH Collection berlin Mitte. We work daily to achieve the satisfaction of our clients; therefore, your comments referring to your last stay at the hotel NH Collection Berlin Mitte are of a great value for us and most definitively appreciated to help us to improve each day. Our clients’ satisfaction is a main goal and is what we strive for on each occasion; therefore, we regret to know that we have not managed to cover your expectations during your stay at the hotel NH Collection Berlin Mitte due to the spa area not working On behalf of the NH Collection Berlin Mitte, we would like to offer you our most sincere apologies for the inconveniences suffered. Greetings from the entire Team,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Keurig hotel, mooie schone kamers en een goed uitgebreid ontbijt. Gelegen op een perfecte locatie om te voet, per metro de stad en dan vooral de belangrijke locatie's van Berlijn te ontdekken in een korte tijd. Checkpoint Charlie om de hoek maar ook het Holocoast Memorial dichtbij.
2 nachten verbleven in mei 2019
Reactie van David Regensburger Guest Relation Manager op 8 mei 2019
Dear Guest, thank you very much for nice review regarding our NH Collection Berlin Mitte. We are really happy you enjoyed your stay in our NH Collection Berlin Mitte. If there is anything I can assist you with in the future, don't hesitate to contact me. Kind regards from Berlin,

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi netjes hotel. Minder vond ik dat de matrassen te hard waren.
2 nachten verbleven in februari 2019
Reactie van Stefanie, Concierge & Guest Relation op 20 mrt 2019
Dear guest thank you very much for your kind review regarding your recent stay here at our NH Collection Berlin Mitte. We are really glad that you enjoyed your stay. It would be a pleasure for us to welcome you soon again. Greetings from the entire NH Collection Berlin Mitte Team,

8/10 – Goed

Maria, Leiden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vele highlights van de stad binnen half uur lopen te zien. Fijn hotel, super vriendelijk personeel.
3 nachten verbleven in januari 2019
Reactie van David Regensburger Guest Relation Manager op 11 feb 2019
Dear Mrs. Maria, thank you so much for your nice review regarding your recent stay at our NH Collection Berlin Mitte. We are really glad that we were able to offer you such a nice stay here in Berlin. It would be a pleasure to welcome you soon again. Kind regards from Berlin,

6/10 – Redelijk

Catherine

Reisde met partner
Positief: Netheid
This hotel was just ok. Great location but air conditioning was practically nonexistent. Towels were very frayed.
4 nachten verbleven in april 2024

8/10 – Goed

Matthew

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was good and the entrance and the lobby are well maintained, the rooms themselves are a bit dated and could use a refresh. But, they are as shown in the pictures. We had quite good service from one member of the staff, Moritz! The location is quite central so it is fairly easy to get around Berlin from this hotel.
Reactie van I.Tittmann op 3 mei 2024
Dear Matthew,Your feedback regarding your visit to Hotel NH Collection Berlin Mitte am Checkpoint Charlie is greatly appreciated. It is delightful to hear that you found our hotel overall to your liking and particularly enjoyed our well-maintained entrance and lobby. We acknowledge your comments regarding the rooms. While we strive to maintain an authentic ambience, we understand that aspects of our decor may not appeal to everyone. However, we're glad to know that our depiction was accurate and met your expectations in that regard.Moreover, your commendation of Moritz is heartening. He represents the dedication and service excellence we aim to provide every guest. We will certainly pass on your compliments, which will serve as great motivation.Location is, indeed, one of our key advantages and it's encouraging to know that you found it convenient for exploring Berlin.Thank you for choosing to stay with us and we hope to welcome you back in the future. Your feedback provides us with valuable insights that help us continuously improve our guest experience.Best Regards,The team at NH Collection Berlin Mitte

10/10 – Uitstekend

Mariano

4 nachten verbleven in april 2024
Reactie van I.Tittmann op 3 mei 2024
Dear Guest,It is wonderful to hear that your stay with us met your expectations. Our team at the NH Collection Berlin Mitte am Checkpoint Charlie strives to ensure that every guest experiences the high standard of quality we set for ourselves.Your feedback reaffirms the hard work we put in every day and it is most rewarding to hear that it makes a difference to our guests. We continually aim to create memorable moments for our guests and it's heartening to know we have succeeded in this instance.Your kind words are greatly appreciated and will certainly be shared with our dedicated team members. They will surely be pleased to know that their efforts have not gone unnoticed.We look forward to welcoming you back in the future and offering you another delightful experience.Best Regards,The team at NH Collection Berlin Mitte

8/10 – Goed

Alexandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel liegt wirklich super zentral und die U-Bahn ist in nur 2min zu Fuß zu erreichen was ein dicker Pluspunkt ist. Aber auch die direkte Umgebung ist super zu Fuß zu erkunden. „Unter den Linden“ ist zb auch sehr nah. Die Parkmöglichkeiten vor Ort sind super da es ein Hotel eigenes Parkhaus gibt für 28€ pro Nacht. Das Personal war super freundlich und das Hotel wirkt sehr gepflegt und modern. Das Zimmer war sehr groß. Im Bad hatte unsere klobrille leider schon ihre besten Tage hinter sich und wir haben öfter mal Haare gefunden die nicht uns gehörten. Auch ein Handtuch hatte deutliche Risse was an sich nicht so tragisch ist, weil das Hotel auf Nachhaltigkeit setzt aber das war wirklich schon ein großer Riss. Alles in allem würde ich wieder buchen aber auf etwas weniger Haare von fremden hoffen.
2 nachten verbleven in maart 2024
Reactie van Stefanie Zühlsdorf Concierge & Guest Relations op 31 mrt 2024
Liebe Alexandravielen Dank, dass Sie sich die Zeit genommen haben unser NH Collection Berlin Mitte zu bewerten.Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben.Es wäre uns eine Freude, Sie schon bald wieder bei uns im Haus begrüßen zu dürfen.Bis dahin alles Gute und viele Grüße aus Berlin,

6/10 – Redelijk

Nicholas

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is ideally located near all the main sites, it has all required amenities, an amazing breakfast and clean rooms and some of the staff are friendly. Unfortunately it is let down in a number of areas, particularly customer service. For example my room had a horrible sewage smell coming from the bathroom and, despite complaining multiple times about it, I was never offered an alternative room and they sent cleaning staff multiple times instead, to little effect. When I booked a taxi due to train strikes, the staff member at reception was very reluctant and I had to insist on them booking one for me, rather than chancing it, even though this seems like a simple request. All in all, more helpful and well trained staff, and a resolution to the sewage smells, would make this hotel a slam dunk 5* review, given it has so much else going for it.
3 nachten verbleven in maart 2024
Reactie van Stefanie Zühlsdorf Concierge & Guest Relations op 31 mrt 2024
Dear Nicholasthank you for your feedback. We would like to apologize that we didnt met your expectations.We will share your rating in our team to offer a  better service in future.We would be happy if you give us another chance to welcome you.Greetings from the entire NH Collection Berlin Mitte Team,

10/10 – Uitstekend

Alexandra, Dubai

1 nacht verbleven in maart 2024
Reactie van Stefanie Zühlsdorf Concierge & Guest Relations op 31 mrt 2024
Liebe Alexandrawow, vielen Dank für Ihr tolles Feedback.Wir freuen uns, Sie beim nächsten mal begrüßen zu dürfen.Viele Grüße

8/10 – Goed

Cecilia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es excelente, muy grande, solamente no esperes mucha luz en el cuarto, ésto es natural en Berlín, el personal no es muy accesible y contestan de mala manera.
3 nachten verbleven in februari 2024
Reactie van J. Pavel Guest Relation Trainee op 29 feb 2024
Dear Cecilia,Thank you for staying with us at NH Collection Berlin Mitte am Checkpoint Charlie and for taking the time to provide feedback. We are pleased to know that you found our hotel to be excellent and spacious.However, we regret to hear about your experience with our staff. Please accept our sincere apologies for any inconvenience caused. We pride ourselves on providing excellent service to our guests and we deeply regret when we do not meet those expectations.We hope to have the opportunity to serve you better in the future and to provide you with a more enjoyable experience.Best regards,

8/10 – Goed

Fernando

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Gutes Hotel
2 nachten verbleven in februari 2024
Reactie van I.Tittmann op 28 feb 2024
Sehr geehrter Gast,Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im Hotel NH Collection Berlin Mitte am Checkpoint Charlie als gut empfunden haben. Wir legen großen Wert auf das Wohlbefinden unserer Gäste und sind stets bemüht, einen hohen Standard an Service und Komfort zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Team vom Hotel NH Collection Berlin Mitte am Checkpoint Charlie

8/10 – Goed

Carl Jack

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was excellent. Cleanliness - pretty clean but there were a few cobwebs and if you didn’t get your room cleaned you got a free drink, you still got your bins emptied and minibar refilled Staff & service - spoke English, were apologetic about our room upgrade and wanted the best for the guest Condition - pretty much perfect Area - there were a few good sights close by otherwise it was near a few tube stations, the closest Stadmitte, had two lines going through and you could easily get to bigger staitions to change Overall - excellent - it made my stay, would look at the chain agan
4 nachten verbleven in februari 2024
Reactie van I.Tittmann op 19 feb 2024
Dear Carl Jack,Your positive words about our hotel, NH Collection Berlin Mitte am Checkpoint Charlie, are truly appreciated. It pleases us to know that the cleanliness and conditions of our hotel have contributed to your excellent stay. We also appreciate you acknowledging the efforts of our staff to communicate effectively and to ensure guest satisfaction. It's also reassuring to hear that our location served your travel needs and allowed you to explore the city conveniently.We look forward to welcoming you back and striving to make your next stay even more enjoyable. Best Regards,I.TittmannAssistant Guest Relation Manager

10/10 – Uitstekend

Andrej

3 nachten verbleven in januari 2024
Reactie van J. Pavel Guest Relation Trainee op 5 feb 2024
Dear Andrej, thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsJ. Pavel Guest Relation Trainee

10/10 – Uitstekend

Pia

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van J. Pavel Guest Relation Trainee op 5 feb 2024
Dear Pia,thank you for staying in our Hotel. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regards J. Pavel Guest Relation Trainee

10/10 – Uitstekend

Serkan, Istanbul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in februari 2024
Reactie van J. Pavel Guest Relation Trainee op 5 feb 2024
Dear Serkan,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsJ. Pavel Guest Relation Trainee

10/10 – Uitstekend

Serkan, Istanbul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
3 nachten verbleven in januari 2024
Reactie van J.Pavel Guest Relation Trainee op 5 feb 2024
Dear Serkan,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regards

8/10 – Goed

Euna

2 nachten verbleven in januari 2024
Reactie van J. Pavel Guest Relation Trainee op 5 feb 2024
Dear Euna,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsJ. Pavel Guest Relation Trainee

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente hotel. Personal muy amable. Desayuno excelente y el hotel en buena zona para caminar.
4 nachten verbleven in december 2023
Reactie van L. Philipowski op 10 jan 2024
Dear Patricia,We are delighted to hear about your positive experience at the Hotel NH Collection Berlin Mitte am Checkpoint Charlie. It's wonderful to know that our team's friendliness and the quality of our breakfast met your expectations. Our location, as you mentioned, is indeed ideal for exploring the city on foot. We always strive to provide the best possible service and facilities to our guests. Your satisfaction is a great affirmation of our efforts. We look forward to welcoming you back in the near future.Best Regards,Hotel NH Collection Berlin Mitte am Checkpoint Charlie Team

10/10 – Uitstekend

Maram

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Staff were very accommodating, we had few obstacles at checkin time yet the on duty manager and staff did an amazing job towards the resolution and ensuring we had an extremely comfortable stay. Location is also very convenient
2 nachten verbleven in januari 2024
Reactie van L. Philipowski op 10 jan 2024
Dear Maram,It is delightful to hear about the excellent service you received from our team at the NH Collection Berlin Mitte am Checkpoint Charlie. Our team is always committed to providing exceptional service and ensuring our guests' comfort at all times. Your kind words about their efforts will surely be passed on.Your mention of our convenient location is also greatly appreciated. We are indeed fortunate to be positioned in an area that provides easy access to many of the city's attractions.We look forward to welcoming you back for another comfortable stay at our hotel.Best Regards,The Nh Collection Berlin Mitte at Checkpoint Charlie Guest Relation Team

10/10 – Uitstekend

Sabina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Lena Philipowski Guest Relation op 10 jan 2024
Sehr geehrte Sabina,Vielen Dank für Ihren Aufenthalt in unserem NH Collection Berlin Mitte am Checkpoint Charlie und für Ihr super feedback. Es freut uns wirklich sehr, dass Sie sich bei uns im Herzen Berlins wohl gefühlt haben und unseren NH Collection Service geniessen konnten.Wir hoffen Sie hatten eine angenehme Heimreise und würden uns freuen Sie demnächst wieder bei uns oder in einem anderen NH Hotel begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van I.Tittmann op 28 feb 2024
Sehr geehrter Gast,Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im Hotel NH Collection Berlin Mitte am Checkpoint Charlie als gut empfunden haben. Wir legen großen Wert auf das Wohlbefinden unserer Gäste und sind stets bemüht, einen hohen Standard an Service und Komfort zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Team vom Hotel NH Collection Berlin Mitte am Checkpoint Charlie

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel muy cómodo a pesar de que se ven los años en el edificio, tal vez escuches que cruje la habitación pero no es molesto, camas súper cómodas, desayuno muy completo, el personal muy amable en todo momento te hacen sentir cómodo y están al pendiente. La ubicación es muy buena ya que está cercana al metro, sin dudarlo regresaría a este hotel.
2 nachten verbleven in december 2023
Reactie van P. Goehler op 1 jan 2024
Dear Guest,Your kind words about our comfortable beds, comprehensive breakfast, and friendly staff are greatly appreciated. It's always heartening to hear that our guests felt comfortable throughout their stay at Hotel NH Collection Berlin Mitte am Checkpoint Charlie.The location of our hotel, as you mentioned, is indeed convenient for our guests, being close to the metro. We're thrilled that you found this to be advantageous.Your feedback about the building's age is noted, and we're glad to hear that it did not deter from your overall positive experience. It would be an absolute pleasure to welcome you back in the future. Best Regards.P. GoehlerGuest Relation Manager

8/10 – Goed

Kirsten

3 nachten verbleven in november 2023
Reactie van P. Goehler op 1 jan 2024
Dear Kirsten,thank yougvery much for staying at our Nh Collection Berlin MItte and for taking the time to leave a feedback.We are very happy that you enjoyed staying with us and hope to welcome you again very soon.Wit kind regardsP. GoehlerGuest Relation Manager

10/10 – Uitstekend

Melanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das einzige was mir persönlich nicht gefallen hat, war das Bett. Für lich war es zu hart
1 nacht verbleven in december 2023
Reactie van J. Pavel Azubi op 5 feb 2024
Sehr geehrte Melanie,vielen Dank für Ihr Feedback. Wir freuen uns, dass Ihnen Ihr Auffenthalt bei uns gefallen hat. Falls Sie uns wieder besuchen kommen, können Sie gerne an der Repzeption nach einen Toper fragen.Mit freundlichen Grüßen J. Pavel Guest Relation Azubi

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rund um ein schönes Hotel,Zentral gelegen mit sehr guten Frühstück und sehr freundlichen Personal. Schöner kleiner Wellness Bereich mit Sauna und Dampfbad.in obersten Etage.
Reactie van J. Pavel Guest Relation Trainee op 20 feb 2024
Lieber Frank,Es ist schön, Ihre positiven Kommentare über unser Hotel zu lesen. Ihre freundlichen Worte über unsere zentrale Lage, das leckere Frühstück und das zuvorkommende Personal machen uns wirklich glücklich. Es freut uns auch zu hören, dass Sie unseren Wellnessbereich, insbesondere die Sauna und das Dampfbad, zu schätzen wissen.Wir sind immer bestrebt, unseren Gästen die besten Erfahrungen zu bieten, und es ist schön zu wissen, dass wir Ihre Erwartungen während Ihres Aufenthalts erfüllt haben. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen.

10/10 – Uitstekend

itay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van P. Goehler op 21 dec 2023
Dear Itay,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

10/10 – Uitstekend

Marjan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Delightful Stay at NH Collection Berlin Mitte am
10 nachten verbleven in november 2023
Reactie van P. Goehler op 21 dec 2023
Dear Marjan,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager

4/10 – Matig

Cayla

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room had a broken hair dryer, the showerhead not functioning creating a faucet like stream of water, two lights were out, and the staff was rude and completely unhelpful when I shared this information. I found the location undesirable, there are not many shops, restaurants or bars within a 15 minute walk and it is close to tourist attractions that really only take up a hour of time at most. Near public transit, nice full breakfast but no option to have a more simple breakfast, only the 25 euro full brunch like experience and some days just wanted a light option. I will not stay here again.
Reactie van J. Pavel Guest Relation Trainee op 5 feb 2024
Dear Cayla,Your feedback is of great importance to us. It's regrettable to learn that your stay was not up to your expectations. We take pride in providing a comfortable and enjoyable experience for all our visitors, and it's clear that we missed the mark.It is disheartening to hear about the issues you experienced with the room amenities and the staff service. We are committed to delivering the highest level of service and we are sorry to hear that this was not reflected during your stay.Regarding the location, it's unfortunate that it didn't match your preferences. We aim to cater to diverse tastes and are sorry if ours didn’t meet yours.We appreciate your comments on our breakfast offering. We constantly strive to meet and exceed the diverse needs of our guests, and your feedback will certainly help us in this regard.We truly regret that you would not choose to stay with us again. We value all our guests and their feedback, and we assure you that we will take your comments into account in our ongoing efforts to improve our service.With kind regardsJ. Pavel Guest Relation Trainee

10/10 – Uitstekend

graham

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Had a great stay for a short break. Visiting the Christmas markets
2 nachten verbleven in december 2023
Reactie van P. Goehler op 21 dec 2023
Dear Graham,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our welcoming hotel and our very convenient location within the heart of the city, close to most christmas markets.We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager

2/10 – Ontzettend slecht

Helle

2 nachten verbleven in november 2023
Reactie van P. Goehler op 5 dec 2023
Dear Helle,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.We would like to apologize if our house and our service did not meet your expectations. We have discussed your feedback with the concerning departments in order to be able to offer our guests an even better service in the future.We hope you had a good trip back home and we are looking forward to welcome you again with us or at another NH Hotel.With kind regardsP. GoehlerGuest Relation Manager

6/10 – Redelijk

Mathias

2 nachten verbleven in november 2023
Reactie van p op 5 dec 2023
Dear Mathias,thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.We would like to apologize if our house and our service did not meet your expectations. We have discussed your feedback with the concerning departments in order to be able to offer our guests an even better service in the future.We hope you had a good trip back home and we are looking forward to welcome you again with us or at another NH Hotel.With kind regardsP. GoehlerGuest Relation Manager

8/10 – Goed

Meghana

Positief: Staat van de accommodatie en faciliteiten
It’s not a 4.5 star. Staff are pretty cold and while the hotel reception is very pretty, the rooms are bland. There is a terrible smell in the bathroom like sewage and I had to buy my own air freshener to be able to stay there for 3 days. I am still giving it 4 stars because of location and cleanliness.
3 nachten verbleven in november 2023
Reactie van Stefanie Zühlsdorf Concierge & Guest Relations op 5 dec 2023
Dear Meghanathank you for your feedback. We would like to apologize that we didnt met your expectations.We will share your rating in our team to offer a  better service in future.We would be happy if you give us another chance to welcome you.Greetings from the entire NH Collection Berlin Mitte Team,