Dear Delanghe, thank you for your positive and constructive feedback. We are working hard every day to improve our service. Therefore we are taking your feedback seriously in order to know in which subject our team needs to have another training.

Geachte gast Erwin, bedankt voor de geweldige beoordeling. We zullen aan het roomproduct werken. Bezoek ons opnieuw uw Excelsior-Team

Beste sabrina! Bedankt voor de leuke beoordeling. We zijn erg blij dat je je zo goed voelde bij ons. Tot binnenkort, het beste voor jou! Vriendelijke groeten, Andrea Sudfeld

Dear guest, Thank you very much for your feedback. We are happy that we were a part of your travels and are glad that we were able to provide the services you expected. It would be a pleasure to welcome you back! Kind regards, Wyndham Berlin Excelsior

Dear guest, Thank you very much for taking the time to write a review. We always welcome constructive feedback and do our very best to improve accordingly. Even if not everything was perfect during your last stay, we will try to do better and hope you will allow us another chance to accommodate you once again. Kind regards, Wyndham Berlin Excelsior

Dear guest, thank you very much for your feedback. With much regret we learnt that you were not quite satisfied with your stay at our hotel. Please be assured that we have forwarded all your feedback to the relevant departments and will do our very best to learn from our mistakes. Thank you once again for taking the time to share your experiences; we do hope that apart from that your time in Berlin was enjoyable and hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior

Dear guest, thank you very much for your 4-star review. It is a pleasure to know that you enjoyed the amenities in your room and generally felt comfortable at our hotel. It would be a pleasure to welcome you and your family back soon! Best wishes, Wyndham Berlin Excelsior

Dear guest, thank you so much for your positive review. Regarding the dimensions of your room's bathroom we are bound to the original design of the hotel building, which we have refurbished extensively. When redecorating we took care to maximize space as elegantly as possible, but nevertheless apologize for the inconveniences you experienced. We read your comments with great interest and will be sure to consider improving our services for you. Thanks again for your feedback and kind regards, Wyndham Berlin Excelsior

Dear guest, Thanks a lot for your great feedback. It was a pleasure having you here and we hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior

Dear guest, thank you so much for your positive review! Our staff was very happy to hear that they made you feel welcome and had a great time exploring Berlin. It would be a pleasure to have you here again! All the best, Wyndham Berlin Excelsior

Dear guest, thank you very much for your feedback. We are very aware of the issue and are already taking steps to fix this problem. Please accept our apologies for the inconvenience. We are so glad you were able to take advantage of our location and spent a great time in Berlin. We hope to see you back soon! Best wishes, Wyndham Berlin Excelsior

Dear guest, thank you so much for your positive review. It is a delight to read that you had a memorable experience here and were able to take advantage of our location and all our amenities. It is a shame that you were not quite satisfied with our breakfast buffet, which most of our guests value for its variety. Maybe next time we can tempt you more. Best wishes, Wyndham Berlin Excelsior

Dear guest, thank you for your feedback. We are glad to hear that you felt comfortable during your stay here. On chilly days we do our best to keep the cold out, but if that failed we hope you were able to warm up a little at our lobby's fireplace. All the best, Wyndham Berlin Excelsior

Dear guest, thank you for your detailed review. We were delighted to hear that you were happy with our location. We are sorry that you were not completely comfortable in your room and apologize if the heating was to warm for you on that day. You will also be happy to hear that as of December 1st we offer free unlimited WiFi to all our guests. Kind regards, Wyndham Berlin Excelsior

Dear guest, thank you for your great review. It is great to hear that you had a comfortable stay and that we made you feel welcome. We look forward to welcoming you back soon. Best wishes, Wyndham Berlin Excelsior

Dear guest, many thanks for your positive feedback. It is great to hear that you were fully satisfied with your stay at our hotel. We would be delighted to welcome you back soon! Best wishes, Wyndham Berlin Excelsior

Dear guest, thank you ever so much for your 5-star rating and your great review regarding your visit. We and all the team are glad to hear that you felt completely comfortable and look forward to seeing you again soon! Best wishes, Wyndham Berlin Excelsior

Dear guest, we cannot thank you enough for your 4-star review and your many compliments. It is gratifying to learn that you had a memorable stay at our hotel and it would be our pleasure to be the hotel of your choice once more during your next visit to Berlin. You will be pleased to hear that since last December all our guests now enjoy free unlimited WiFi in their rooms. Best regards, Wyndham Berlin Excelsior

Dear guest, thank you very much for leaving us your feedback. It is wonderful to hear that you felt completely comfortable during your stay at our hotel and we look forward to welcoming you back in the not too distant future. All the best, Wyndham Berlin Excelsior

Dear guest, thank you very much for your 5-star review! We are very pleased to hear that everything about our hotel was to your satisfaction. Berlin is certainly a large city and has many different "city centres", and even though we are not located in the geographical center we would certainly say that we are at the heart of the borough of Charlottenburg-Wilmersdorf. We look forward to seeing you again, best regards, Wyndham Berlin Excelsior

Dear guest, thank you for submitting your review. We are sorry to hear that you experienced some issues during your stay and apologize that your room was not in perfect condition. Please be assured that this is not up to our usual standards. We would be pleased to have the chance to accommodate you once more and thereby have the chance to restore your good faith. All the best, Wyndham Berlin Excelsior

Dear guest, thank you very much for your great review! We aim to ensure a relaxing and uncomplicated stay for all our guests and are pleased that we succeeded. We hope that in the near future you will allow us another opportunity to accommodate you. Kind regards, Wyndham Berlin Excelsior

Dear guest, thank you for submitting your feedback. We were very pleased to read that you enjoyed our location, service and breakfast and thank you for bringing these further issues to our attention. We have taken steps to resolve these as best we can. We would be delighted to be the hotel of your choice again in the future. Until then best wishes, Wyndham Berlin Excelsior

Dear Fernando, Thank you very much for staying with us and for sharing your feedback with us. Sincerely, Wyndham BErlin Excelsior Hotel

Sehr geehrter Ernst, vielen Dank, dass Sie bei uns übernachtet haben und uns ein so freundliches Feedback auf Hotels.com hinterlassen haben. Mit freundlichen Grüßen Wyndham Berlin Excelsior Hotel

Dear joelle, thank you for staying with us and taking time to send us a feedback. Our mattresses are checked regularly and we will do it more thoroughly. Please accept our sincere apologies if it affected your good night sleep.

Lieber Gregory, vielen Dank für die schöne Bewertung! Auch wir sind stolz auf unsere Lage und freuen uns diese Vorzüge unseren Gästen anbieten zu können.

Dear Ilse, thank you for staying with us and your good rating!

Dear Arkadiusz, thank you for your honest and constructive feedback on your last stay with us. We sincerely thank you, but reviewing our service helps us to know where we are and that we could not satisfy you in any way. On the contrary, we are alarmed! We will draw the consequences and train our staff once again. Please accept our apologies for the inconvenience caused and contact Mrs. Sudfeld or Mr. Poit personally.

Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

Dear guest , Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

Dear guest, Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Your information help us to check our services and to uncover weaknesses in the sense of our target of satisfied guests. We hope you will give us a second chance to proof our service and we are looking forward to welcoming you again in our hotel. Your Wyndham Berlin Excelsior Hotel

Lieber Gast Claudia, vielen Dank, dass Sie sich für uns entschieden haben sowie für Ihr freundliches, lobendes Feedback. Es ist schön zu wissen, dass Sie eine angenehme Zeit in unserem Haus hatten und besonders den Service unserer Mitarbeiter in bester Erinnerung behalten haben. Ganz liebe Grüße aus der Hauptstadt verbleibe ich mit freundlichen Grüßen Andrea Sudfeld & TEAM.

Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld