'Rooms were clean. Staff was excellent and knowledgeable. Breakfast and all food at the resort was excellent. The outdoor pool was nice but cold. The ocean and private beach was awesome! Plenty of lounge chairs for everyone and servers catered to everyone on the beach for drinks and food. Wonderful experience! We will definitely make this a regular place to visit.
One down fall was the actual key locks on the doors. Not electronic at all. Smart tv in the room was very old and did not get all...
'There is nothing not to like. We felt pampered from the moment we arrived. Service is extremely thoughtful, attentive and embracing. Food and restaurant service was outstanding. One of the best hotel experiences we have ever had.'
'The worst customer service we have ever experienced at a resort. The property itself is fabulous, but unfortunately, the service was so poorly managed that we would never return.
We had an oceanfront room directly in front of a wedding, which we had absolutely no issue with. However, the band was so excessively loud that our entire room vibrated for hours. When we raised the issue, the hotel showed virtually no concern and made no meaningful effort to accommodate us.
The service issues extended...
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