'I rarely write reviews, but I feel obligated to share our recent experience at this hostel to potentially save future travelers from the disappointment and frustration we encountered.
Our first major issue was the accommodation. We were given a room that was entirely different from what we had booked online. When we raised this issue with the staff, we were met with an unsympathetic response: "You have to accept the room as we have no others available." This level of customer service was not...
'This is my second visit all the staff can't do enough for you i had to ring and inform them I was going to be late checking in as I had problems they told me that was OK they even kept the restaurant open'
'Super cozy rooms in a cool location. We had an early departure the next morning where the staff were happy to help prepare a breakfast package for us. Self check in was also easy to use.'
'We booked a 3-night stay at this property through Expedia, but it was an absolute nightmare from the moment we arrived. The house was severely infested with over a thousand flies, covering my kids' faces and hands within minutes and making them sick. When we contacted the host, they dismissively claimed bugs are "common in the mountains"—an excuse I've never heard in all my years of mountain travel. To make matters worse, the beds had unclean sheets, ancient and sagging 15-year-old mattresses,...
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