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Beoordelingen van Big Sur Lodge

3 out of 5
Big Sur Lodge
47225 Highway One, Big Sur, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 416 van 890 beoordelingen" "
Gastenscore: 8 - Goed. 262 van 890 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 890 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 890 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 890 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kurt

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van David op 20 apr 2024
We are sorry to hear your visit to Big Sur Lodge did not meet expectations, we have given your complaint to management and will address accordingly. Thank you for feedback. Best Wishes.

10/10 – Uitstekend

Irma

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location in the woods.
2 nachten verbleven in maart 2024
Reactie van Garret op 3 apr 2024
Thank you for the great feedback during your stay. Thanks again and have a great day.

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful large and comfortable
3 nachten verbleven in maart 2024
Reactie van Garret op 29 mrt 2024
Thank you for the great feedback and glad everything was as expected. Thanks again and have a great night.

8/10 – Goed

Jessie

Reisde met een groep, Reisde met familie
A little funky but rustic and beautiful!
1 nacht verbleven in maart 2024
Reactie van Garret op 29 mrt 2024
Thank you for the great feedback and glad everything was as expected. Thanks again and have a great night.

10/10 – Uitstekend

Kalyani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Garret op 22 mrt 2024
Thank you for the great feedback and glad you enjoyed staying with us. Thanks again and have a great night.

10/10 – Uitstekend

FREDERIC

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing, natural woodsy location … beautiful redwood trees
1 nacht verbleven in maart 2024
Reactie van Garret op 15 mrt 2024
Thank you for the great feedback and happy you enjoyed staying with us. Thanks again and have great night. Front Desk StaffBig Sur Lodge

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in Big Sur
1 nacht verbleven in maart 2024
Reactie van Garret op 15 mrt 2024
Thank you for the great feedback and happy you enjoyed staying with us. Thanks again and have great night. Front Desk StaffBig Sur Lodge

10/10 – Uitstekend

Emily, Washington

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dreamy and special. The redwood walk was a nice bonus.
1 nacht verbleven in maart 2024
Reactie van Garret op 7 mrt 2024
Thank you for your feedback regarding your stay. Glad your stay with us was a good one and have a great day. Front Desk Staff Big Sur Lodge

10/10 – Uitstekend

TRACI

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My friends and I enjoyed this property immensely as part of our getaway to Big Sur. Comfortable beds and room, friendly staff, delicious restaurant & coffee shop, warm fireplace in the lobby and restaurant, great gift shop and a perfect location. We hiked the nearby trails in the beautiful redwoods that were spectacular. Parking is easy. It's a beautiful, comfortable, fantastic lodge! Thanks to the superb and friendly staff for making us feel so welcomed and happy here. We can't wait to come back and stay again.
Reactie van Garret op 4 mrt 2024
Thank you for your feedback and glad you enjoyed your stay with us. Thanks again and have a great day. Front Desk StaffBig Sur Lodge

4/10 – Matig

Smita

1 nacht verbleven in januari 2024
Reactie van Garret op 4 mrt 2024
Thank you for your feedback regarding your stay. Please call us to let us know details on your stay if possible. Thank you and have a great day. Front Desk StaffBig Sur Lodge

10/10 – Uitstekend

shane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Garret op 4 mrt 2024
Thank you for your feedback and glad you enjoyed your stay with us. Thanks again and have a great day. Front Desk StaffBig Sur Lodge

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Garret M op 22 feb 2024
Thank you for the great feedback and have a great day. Front Desk Staff

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Run down and thin walls
I read all the reviews so expected a lot of this but was still surprised. The walls are THIN. Seriously thin. I could literally hear everyone’s word for word conversation in the rooms around me. No privacy. Rooms are seriously RUN DOWN. Like I get it’s not a 5-star hotel but chipped paint, dirty coffee makers, smoke stained chimney. Even without the fireplace lit, the whole room smelled like smoke. I felt like with what I spent, there is a minimal level of service and maintenance expected. Customer service was meh. Between the front desk and the restaurant, I had to go find someone to help. And they seemed shocked I could want something. And the food at the restaurant was barely ok. I would definitely not make a trip back just for the food. Big Sur as a destination is great but I don’t see myself coming back to Big Sur Lodge. Next time I’ll try someplace else.
3 nachten verbleven in januari 2024
Reactie van Garret op 12 feb 2024
Please contact me directly regarding your stay to discuss the service related issues in particular. Thank you and look forward to speaking with you. Thank you and have a great night. Garret M

10/10 – Uitstekend

Marina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great time and would stay her again, in the future
Our cabin was just right, we loved the balcony. Our beds were comfortable, and the shower was delightful.
2 nachten verbleven in januari 2024
Reactie van Garret M op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

10/10 – Uitstekend

Desaix

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous location, great hikes in the redwoods, panoramic views. Rooms are clean, fireplaces well provisioned and staff helpful.
2 nachten verbleven in december 2023
Reactie van Garret M op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Garret M op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

10/10 – Uitstekend

Vicky

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want a quiet, off of the map, unplugged, magical experience, this is it. The rooms are not fancy, no Wi-Fi, no TV, no frills. The beds were decently comfortable and we had a fireplace and a small deck to sit on. That being said, the lodge is extremely nice with a fire going and a place to hang out, books to read with comfortable seating, a coffee shop, a restaurant with very friendly service, and a gift shop. There are no words for beauty of the grounds, it’s like being in a fairytale. We will definitely be back!
1 nacht verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

8/10 – Goed

Manasa

Reisde met familie
Positief: Comfort kamer
Nice stay, could be better
Stayed here for two nights on our first trip to Big Sur. The location and the surroundings of the property can’t be beat with lots of wooded trails to check out right off of the property which was fantastic. We arrived late (around 8 pm ish I think) on what was probably a busy day which I understand but there was just one other family ahead of us and nobody after us, which is why it felt a little odd that the check-in process felt rushed. Since there was a storm and we were traveling with a toddler, I had a couple of questions. But the kid who checked us in was unnecessarily curt. Okay, whatever! So, I let it be. Anyway, we checked in and got free entry to three local state parks which was nice but as luck would have it, we ended up spending a lot of time in the room because of the rain. The cottages themselves are spacious and feel private with a nice balcony overlooking the trees and a cute skylight. However, everything in there felt dated and definitely needed a good dusting. I agree with one of the previous reviewers who said the walls were paper thin because we could hear every time our neighbor sneezed. Lol! But it was mostly quiet. There is also no wifi and the cellular reception is spotty. The heater in the room rattled all night but kept us warm albeit the dust on it was slightly concerning. All in all, it was a rustic, peaceful stay but I am not sure it justified the $$$ though.
2 nachten verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

8/10 – Goed

SEUNGHEE

3 nachten verbleven in december 2023
Reactie van Garret M op 8 feb 2024
Glad your stay with was a good one of course. Thank you for your business and have a great day.Garret MBig Sur Lodge 831-667-3100 ext 13

10/10 – Uitstekend

Leonardo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

2/10 – Ontzettend slecht

Mina

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was so much smoke spot on our chimney. The air was awful to breath inside the units. I have three small children and there was very little ventilation. We asked the front desk if the soot was normal because we felt like we slept in an ash tray.
Reactie van Garret M op 8 feb 2024
Sorry to hear about your negative experience with us during your stay. Please contact me directly to discuss your experience. Thank you and look forward to hearing from you. Garret MFront Desk Manager Big Sur Lodge 831-667-3100 ext 13

10/10 – Uitstekend

Pankaj

Reisde met familie
Positief: Netheid, voorzieningen
Great experience.
2 nachten verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

6/10 – Redelijk

Wing Kan

1 nacht verbleven in december 2023
Reactie van Garret M op 8 feb 2024
Glad your stay with was a good one of course. Thank you for your business and have a great day.Garret MBig Sur Lodge 831-667-3100 ext 13

10/10 – Uitstekend

Gail

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked everything. Read prior reviews and came prepared for cabin style stay with warm clothes and our own entertainment. Room was clean and comfortable. Restaurant had brunch on Sunday that was great. Hiked to Molera beach using the parks pass.
2 nachten verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

8/10 – Goed

Serkan

Positief: Netheid, personeel en service
Great location and friendly staff. On the other hand, the heater in the room was too noisy to the point it woke me up at night. It makes sudden loud noises while cooling down.
1 nacht verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly service
Very cozy stay with great friendly service. We love staying here.
2 nachten verbleven in december 2023
Reactie van Garret M op 8 feb 2024
Glad your stay with was a good one of course. Thank you for your business and have a great day.Garret MBig Sur Lodge 831-667-3100 ext 13

10/10 – Uitstekend

Augustus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had some issues due to road closure but the front desk people were super helpful. One thing: There is no laundry facility for guests even though Expedia says there is.
1 nacht verbleven in december 2023
Reactie van Garret op 12 feb 2024
Thank you for your feedback regarding your stay with us. Thank you for your business and glad that you had a good stay of course. Thanks again and have a great night. Garret MBig Sur Lodge

8/10 – Goed

Tanna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to other state parks and scenic all around
2 nachten verbleven in december 2023
Reactie van Garret M op 8 feb 2024
Glad your stay with was a good one of course. Thank you for your business and have a great day.Garret MBig Sur Lodge 831-667-3100 ext 13

8/10 – Goed

mohammad

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lodge/ cabin was spacious, clean . I had a noisy neighbor front desk switch me to another unit.
1 nacht verbleven in december 2023

6/10 – Redelijk

Manfred

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Enkel standard och ganska slitet. Maten ger inga extra betyg. Omgivningarna och vandring är däremot mycket bra.
2 nachten verbleven in november 2023
Reactie van Garret M op 4 dec 2023
Jag är glad att din upplevelse här på lodgen var bra. Vänligen kontakta mig om du har några frågor om din vistelse. Tack igen för dina affärer och ha en bra dag.Garret MBig Sur Lodge

8/10 – Goed

Amy

Reisde met partner
Positief: Netheid
We stayed in a two queen bed cabin with a fireplace. It was clean and had skylights in the living room and a pull out sofa. They kindly set firewood, fire starter bricks and matches outside your door each day. It is a step up from camping, but does get a bit cold because the space heater doesn't really cover the whole room w the lofty ceilings. The manager was very kind when I called in advance to adjust my reservation, but one of the women who worked the front desk was incredibly unfriendly and dismissive. I don't want to penalize them too much for this, as I know it's tough to find quality staff in the hospitality world right now. The cabins are literally amongst the redwoods and there are gorgeous trails on the property and you get free access to the park as well. We might stay here again with family. I recommend asking about the location of your cabin because we were facing the pool and would have preferred to have a view of redwoods.
3 nachten verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. Please contact us in regards for cabin location for future bookings and we can assist you will requests if needed of course. Thanks again for your business and have a great day. Garret MBig Sur Lodge

6/10 – Redelijk

Dragan, San Diego

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. Thanks again for your business and have a great day. Garret MBig Sur Lodge

10/10 – Uitstekend

Li

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is one of the best experiences that I have had! Everything in the room makes sense! The bed is so comfortable, and the room is beautiful, clean, comfortable, and quiet, the cabin has a great location, with good hiking trails nearby, staff members are friendly!!
1 nacht verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

10/10 – Uitstekend

Pradnya, Rockaway

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location amidst serene surroundings
1 nacht verbleven in oktober 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Josefine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, we really enjoyed it.
2 nachten verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Antim

Positief: Netheid, personeel en service
Place is beautiful, rooms are clean & well maintained. Only thing they don’t have any internet connection.
1 nacht verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. We are currently working on the internet issue and hopefully soon that is available for our guests. Thanks again for your business and have a great day. Garret MBig Sur Lodge

6/10 – Redelijk

carolyn, Escondido

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Road to our cabin was very narrow and scary to drive at night. Very noisy heater that was something from the 1950’s. No air conditioning. Inadequate lighting. People that work there are nice. Lobby was nice but dining room was basic and food was very average.
2 nachten verbleven in november 2023
Reactie van Garret M op 4 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Jackie

Reisde met partner
Positief: Voorzieningen
We had mice in our room and the people here were so helpful. Never saw a mouse again after the first night. They took care of it. We are in the middle of the forest and it’s been raining a bit.
3 nachten verbleven in november 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. Thanks again for your business and have a great day. Garret MBig Sur Lodge

10/10 – Uitstekend

stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

6/10 – Redelijk

Emmanuel

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
No internet during our stay. Dining options not great in the area
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. We are currently working on the WIFI issue and hopefully that is resolved in the near future. Thanks again for your business and have a great day. Garret MBig Sur Lodge

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property, lodge and service were phenomenal! Service at restaurant (Homestead) was slow at breakfast but we’d definitely be back ☺️
1 nacht verbleven in oktober 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Very basic cabin. Clean
2 nachten verbleven in oktober 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

6/10 – Redelijk

Marjory

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Please contact me with any questions regarding your stay if any issues were present. Thanks again for your business and have a great day. Garret MBig Sur Lodge

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was really convenient to the sites we wanted to check out in Big Sur. The staff at check in was very helpful pointing us in the right direction of great local restaurants.
1 nacht verbleven in oktober 2023
Reactie van Garret M op 3 dec 2023
I’m glad that your experience here at the lodge was a good one. Thanks again for your business and have a great day. Garret MBig Sur Lodge

8/10 – Goed

Shiann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the staff went above and beyond to help with late check-in (anytime after 8p). Pros: Loved the fireplace and daily firewood restock. Loved the quiet and access to the hiking trails. Loved the ample hot water in the shower. Cons: Mattress was very firm and no direct path to the lodge without walking on the road. Don’t expect great internet or cellphone connectivity but that’s kind of the point.
2 nachten verbleven in september 2023

8/10 – Goed

Lizzy

Reisde met familie
Positief: Netheid, personeel en service
Magical Big Sur vacation, front office reception A /friendly and accommodating. Large basic room, no TV or WiFi or bathtub, felt more like I was staying at a conference center than luxury hotel. Pool experience- meh.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful!!
I don't understand any of the negative reviews. Everything, at least in cabin 33, was wonderful. The only warning anyone needs is the reminder that there's no wi-fi here.
2 nachten verbleven in september 2023

8/10 – Goed

Kamalakkannan, Fremont

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023