5 restaurants, breakfast, lunch, dinner served; seafood
Beschikbaarheid controleren

Beoordelingen van Nirwana Resort Hotel

5 out of 5
Nirwana Resort Hotel
Jalan Panglima Pantar, Lagoi, Bintan Resorts, Bintan, Riau Islands

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 207 van 935 beoordelingen" "
Gastenscore: 8 - Goed. 455 van 935 beoordelingen" "
Gastenscore: 6 - Redelijk. 189 van 935 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 935 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 935 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

8,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

fokko, sumar

Positief: Netheid, personeel en service
Mooi gelegen, maar wel een duur hotel.
Het strand is heel erg mooi en ook het zwembad is een plus. Maar het hotel is gelegen op een eigen complex met diverse restaurants en deze weten wel prijzen te berekenen. Wij zijn geschrokken van deze prijzen en daarom, zullen wij hier niet meer zo gauw voor kiezen. Zwembad is prachtig en de kamers zijn netjes. Veel kamers hebben geen balkon en dat is ook een groot gemis. Al met al een leuk hotel, alleen veelste duur voor wat je er voor krijgt. Houd je van rust is het een aanrader houd je van de Aziatische hectiek dan niet.
3 nachten verbleven in oktober 2017
Reactie van Public Relations Manager op 30 okt 2017
Dear fokko, thank you for your feedback and we do apologise that we did not live up to your price expectation which affected your stay experience with us. I have made sure to share all of your feedback with the management for their review. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and we will work harder on creating a better experience for all our guests to serve you better when you return.

6/10 – Redelijk

Sebastiaan

Positief: Netheid, personeel en service
Duur, mooi en in de avond niks te beleven
Locatie mooi.. strand prima.. leuk park met mini zoo en voorzieningen. Plus punt is ook de Kelong. Minpunten zijn over het algemeen de prijzen... Dino bistro is veelste duur... Tevens is alles om 9 uur dicht dus in de avond is er niks meer te beleven
4 nachten verbleven in juli 2017
Dear Sebastiaan, thank you for taking the time to share your experience. We are happy that you appreciated our facilities and beach location. However, I am sorry that the prices did not meet your expectations and I will pass on your feedback to the management to continuously improve the service we offer. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and we hope you give us the pleasure to better serve you in the near future at Nirwana Gardens.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service, freinly people, very good facilities. Network connection not good. Food good, for the region little bit highly priced.

6/10 – Redelijk

TAKAYUKI

Positief: Personeel en service
When I asked activities location, reception told me wrong location.
1 nacht verbleven in februari 2024
Reactie van Sandi op 7 mrt 2024
Dear Takayuki,Thank you for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

10/10 – Uitstekend

Aurora

Reactie van Sandi op 7 feb 2024
Dear Ms. Aurora, Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Sandi op 4 jan 2024
Dear Mr. Peter.Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

4/10 – Matig

Naveen

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not so comfortable premier room
Room was not comfortable. I had premier room. Still it was not upto mark. In bathing area, water was not draining properly. Washing jet was not working properly.
3 nachten verbleven in december 2023
Reactie van Sandi op 4 jan 2024
Dear Mr. Naveen, Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

10/10 – Uitstekend

SH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Food options limited.
2 nachten verbleven in november 2023
Reactie van Sandi op 17 nov 2023
Dear Mr/Ms. SH, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

10/10 – Uitstekend

NAKAI

Reisde met familie
Good service
1 nacht verbleven in november 2023
Reactie van Sandi op 17 nov 2023
Dear Mr. Nakai, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

6/10 – Redelijk

Michele

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Décevant malgré une jolie petite plage
L’hôtel est très vieillissant ce n’est pas un 4 étoiles 1/2 du tout. La salle de bain est très vieille et donne une impression de saleté, idem les toilettes. Les lits ne sont pas confortables malheureusement et la climatisation très bruyante. Service restaurant assez épouvantable on ne mange jamais ensemble, les plats arrivent les uns derrière les autres, et les boissons sont servis à la fin du repas. C’est assez pitoyable et décevant. Le personnel est très aimable mais fort peu compétent.
2 nachten verbleven in november 2023
Reactie van Sandi op 17 nov 2023
Dear Ms. Michele,Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in future.

8/10 – Goed

Naoki

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained. Friendly staff. Good location. Shower water pressure is not very high.
2 nachten verbleven in augustus 2023

8/10 – Goed

YOSHIKO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Jakob

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Average hotel in a fantastic location
Outdated rooms and chaotic service. But really good location and pool area that brings this to an average rating
3 nachten verbleven in augustus 2023

8/10 – Goed

Taohai

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2023
Reactie van Sandi op 26 mei 2023
Dear Mr/Ms. Taohai Lin,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

8/10 – Goed

Sampath

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is vast and good. The breakfast was good. However the food ordered in the restaurant “The coffee shop” wasn’t great. The fish was so dry and chewy. It was not even close to soft. The other restaurants like Kelong and Dino was better.
3 nachten verbleven in mei 2023
Reactie van Sandi op 26 mei 2023
Dear Mr. Sampath,Thank you for taking the time to write to us.First of all our sincerest apologies for the inconvenience you experienced at The Coffee Shop restaurant. We always strive to give the best service to our guest and we are sorry that we did not meet your expectation. We hope to see you again soon to change your expectations.

10/10 – Uitstekend

JUN

1 nacht verbleven in april 2023
Reactie van Sandi op 26 mei 2023
Dear Ms/Mr. Jun,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable place with good service. Renovations happening at some places that created some noise and smoke. Some f&b segments were closed too and on Mondays but generally the stay was enjoyable. Would have preferred to be given a pool/beach facing room since it was quiet on a Monday but was given the back facing unit.
2 nachten verbleven in april 2023

8/10 – Goed

Gordon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Sandi op 26 mei 2023
Dear Mr. Gordon,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

6/10 – Redelijk

SIDHARTH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Sandi op 26 mei 2023
Dear Mr. Sidharth,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

2/10 – Ontzettend slecht

Alexander

1 nacht verbleven in april 2023
Reactie van Sandi op 26 apr 2023
Thank you for staying with us.

4/10 – Matig

Franck

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beach is very dirty and no good breakfast
2 nachten verbleven in maart 2023
Reactie van Sandi op 29 mrt 2023
Dear Mr. Franck,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us. And we have share your review to our management.

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toppen!
Jättefin resort. Lite ödsligt på vardagar då även restauranger stänger så utbudet blir begränsat. På helgen lever resorten upp, hela utbudet är öppet och det är ett mycket trevligt ställe.
3 nachten verbleven in februari 2023
Reactie van Sandi op 10 mrt 2023
Dear Ms. Marie,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us.

8/10 – Goed

Ginna

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay, even i got an upgrade during weekday, they will cover you also for free shuttle and return to ferry terminal, breakfast also had many choice, the pool also beautiful
Reactie van Sandi op 8 feb 2023
Dear Ibu Ginna,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Nice for a short getaway. Local transport operators can bring you to places of interest at competitive price; have their numbers handy.
1 nacht verbleven in januari 2023
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

kyoko

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
大変いいホテルでした
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Yasuhiko

Reisde met familie
Positief: Personeel en service, comfort kamer
2 nachten verbleven in december 2022
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Nitin

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent property, efficient & friendly staff but very limited options for dining. I would never eat at the Spice restaurant again. No lockers in the sauna.
Reactie van Sandi op 3 feb 2023
Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Your feedback is valuable to us.

8/10 – Goed

Guillermo

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Le service dans les restaurants peut être amélioré.
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is valuable to us. We are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Pradeep

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Sandi op 3 feb 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Sujatha K

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was good. The staff were friendly and our needs were attended immediately upon request. The WIFi was bit slow and was available only in the room.
2 nachten verbleven in december 2022
Reactie van Sandi op 3 feb 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

10/10 – Uitstekend

NITIN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hospitality and great people. One comment is the the restaurants on site are limited and can be expensive, a shuttle to town would ad a. local touch to this

6/10 – Redelijk

michel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
séjour agréable mais rapport qualité prix pas assez au niveau.
3 nachten verbleven in oktober 2022

6/10 – Redelijk

Jules

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The hotel had a monopoly over taxi prices which was disgusting... o could go on but cant be bothered
8 nachten verbleven in september 2022

4/10 – Matig

Kyusun

1 nacht verbleven in september 2022

4/10 – Matig

george

11 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Stuart

2 nachten verbleven in juli 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Do not Recommend
The beach was covered in sticky tar, we couldn't go in the water or even walk on the beach. The resort also seemed dead, there was 3 or so families in the entire resort. Everything was incredibly expensive and the staff were not service oriented at all. Bad customer service, expensive resort, not a happening place.
1 nacht verbleven in maart 2020
Reactie van Public Relations Manager, Nirwana Gardens op 18 mrt 2020
Dear Guest, thank you for taking the time to share your review and we sincerely regret that our resort infrastructure continues to affect your experiences with us. Sorry, you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. We have also extended more manpower to clean the beach in the meantime. Due to the travel restrictions happening globally, it has affected most tourism industry and the occupancy at our Resort. The priority of all travellers come first and we wish everyone strength and good health as we overcome this global pandemic together. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.

6/10 – Redelijk

pia

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nterferie med teenagere
Lækkert resirrmen stort set alt var lukket ned. Man kunne ikke komme ud fra resortet. Ufattelig dyrt
3 nachten verbleven in februari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 19 feb 2020
Dear Pia, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 19 feb 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
Good hospitality
wifi is a bit slow and have limit of number of connection. The facilities are not brand-new but staffs were nice.
1 nacht verbleven in januari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 19 feb 2020
Dear Guest, thank you for sharing your feedback. We would like to apologise for the inconvenience you experienced in dealing with the internet. Due to geographical aspect and infrastructure, it is difficult to cover and link network between islands hence the network in Indonesia is generally slower. However, we assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our services further. We would love to have you back to better serve you in the near future at Nirwana Gardens.

10/10 – Uitstekend

shuntaro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 19 feb 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice change before heading home
Resort is located an hours ferry ride from Singapore (terminal is close to Changi Airport). The ferry ride was pretty good but we had a few patches of rough seas. On arrival the pre arranged bus was waiting for us to take us straight to the resort and on arrival we were greeted with a short local welcome dance and drink. Check in was easy and everyone was very friendly. There were not alot of visitors at that time of year (mid Jan appears to be their slow season till Chinese New Year starts in Feb). Resort was still lovely but without the touristy vibe with half of the activities closed I guess due to lack of patronage and many places took advantage of this time to do maintenance. The rooms were basic but had what we needed. A free shuttle bus was offered to go to nearby places within Nirwana Gardens if required. We were only there 1 night. If we stayed longer we would have tried one of the golf courses there as they looked amazing and town apparantly was an hour and half away where the Temples and Elephant park was. Still a pleasant interlude before heading back home although reasonably expensive to stay too long.
1 nacht verbleven in januari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 21 jan 2020
Dear Kelly, thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay with us and we look forward to serving you again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2020
Reactie van Public Relations Manager, Nirwana Gardens op 21 jan 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Service were totally perfect, staff were very nice. Recomended!
1 nacht verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 10 jan 2020
Dear Guest, we are pleased to know that you enjoyed your stay with us. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. It is a pleasure knowing that you felt well-taken care of and we hope to have you with us again when you plan your next visit to Bintan.

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great escape to a breezy beach
We had a very pleasant stay at Nirwana Gardens. The room was very comfortable and spacious. The problem was the very thin walls to the adjoining room and the Chinese family that liked to get up a lot earlier than we wanted to! Other than that the room was great. The facilities at the beach could be better (chairs etc.) but the beach was very pleasant. There is a bit of tar in places but not very noticeable unless it gets onto your clothes or skin. Staff and service was very good and friendly. Overall a very happy stay.
3 nachten verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 10 jan 2020
Dear John, thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you found our accommodation satisfactory. Be sure that your feedback is really appreciated and help us to continually improve the standard of facilities and services offered to all our guests. We look forward to hosting you once again when your travel brings you back to Bintan.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 10 jan 2020
Dear Guest, thank you for your kind ratings and we hope to have you with us again when you plan your next visit to Bintan. See you again soon and as always, we remain at your service.

6/10 – Redelijk

TAKESHI

Reisde met familie
2 nachten verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 19 feb 2020
Dear Takeshi, thank you for staying with us at Nirwana Gardens. We would like to get in touch to find out more about your stay with us and where we can improve on. Feel free to drop us an email with your booking reference, contact details and further details of your experience. Thank you and we hope to have you back to better serve you in the near future at Nirwana Gardens.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near the beach, have hotel pick up, if the hotel shuttles to other location are more frequent will be better.
2 nachten verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 10 jan 2020
Dear Guest, thank you for staying with us and providing your valuable feedback. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope to welcome you back on your next trip to Bintan and give us the pleasure to host you all again at Nirwana Gardens.

8/10 – Goed

Christian

Positief: Personeel en service, comfort kamer
2 nachten verbleven in december 2019
Reactie van Public Relations Manager, Nirwana Gardens op 10 jan 2020
Dear Christian, thank you for staying at Nirwana Gardens. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!