Dear Donald,We are disappointed to learn about your recent experience with us and would like to extend our sincere apologies for the inconvenience.At Hilton Garden Inn Birmingham, we take guest feedback very seriously and we assure you that appropriate measures will be taken to address the issues you have brought to our attention. We are committed to providing the highest level of service to our guests, and saddened that we fell short in your case. If you would like to discuss this matter further, please do not hesitate to contact us directly.Nonetheless, we hope to have the opportunity to welcome you back in the future.

Dear Guest,Thank you for taking the time to rate your stay. We look forward to welcoming you back to our hotel soon. Kind Regards Hilton Garden Inn Birmingham Brindleyplace

Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel soon. Kind Regards Hilton Garden Inn Birmingham Brindleyplace

Good afternoon Michael, thank you for your feedback we look forward to seeing you in the future.

Good afternoon Isabel, thank you for your feedback we look forward to seeing you in the future.

Good afternoon, Jo thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, Donna thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, Bonnie thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, Mike thank you for your feedback, I can see you had booked an accessible room which you are correct are for wheelchair users and anyone who may think they require this room type. Sorry to hear it was not ideal for you on this occasion, If you are to book with us in the future we would recommend calling reception in the future to see if they have another room they can move you to. We do hope to see you in the future.

Good evening, Janette thank you for your feedback, we look forward to seeing you in the future.

Good evening, Chris thank you for your feedback I have flagged your heating issue to our maintenance team we are sorry to hear the bed was not to your satisfaction on this occasion I have addressed this with the relevant department as our bedroom refurbishment any day now to which all beds will be replaced.

Good morning, Julie. thank you for your feedback we look forward to seeing you in the future.

Good morning, Adam thank you for your feedback, we look forward to seeing you in the future.

Good morning, Nina thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, David thank you for the feedback, we look forward to seeing you in the future.

Good afternoon, Laurent thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, Kevin thank you for the feedback, we look forward to seeing you in the future.

Good afternoon, Simon thank you for feedback we look forward to seeing you in the future.

Good morning, Adie. Thank you for your feedback we look forward to seeing you in the future.

Good morning, Damon. Thank you for your feedback we are sorry to hear you where near by a lift that was making a noise all night our bedroom and corridor refurbishment due to start this year. we have 7 floors at the hotel.

Good afternoon, Halimah thank you for your feedback we look forward to hearing from you.

Good morning Dean, thank you for your feedback, Saturday morning was very challenging for both staff and guest due to the burst pipe however we are happy to hear you felt that this was managed to the best of our ability, we have refunded all guest there accommodation cost for the Friday night. If you have pre paid Expedia please do contact them for your refund.

Good afternoon, Jo thank you for your feedback. Due to the unforeseen circumstance with the burst hot water pipe that affected the whole all guest where given a full refund and have been communicated to via there booking platform. We have also taken on board all feedback with regards communication and further training will be carried out.

Good morning, Neil thank you for your feedback, we look forward to seeing you in the future.

Good morning, Ian thank you for your feedback we look forward to seeing you in the future.

Good morning, Jamie thank you for your feedback we look forward to seeing you in the future. As we do appreciate your stay with us on this occasion was not to our normal standard due to the burst pipe.

Good morning, Ian thank you for your feedback we look forward to seeing you in the future.

Good afternoon, Alfie thank you for your feedback, we look forward seeing you in the future.

good afternoon, Robert thank you for your feedback, we look forward to seeing you in the future.

Good morning, Rob thank you for your feedback we look forward to seeing you in the future.

Good morning, Hayley thank you for your feedback we look forward to seeing you in the future.

Good morning, Amanda thank you for your feedback we look forward to seeing you in the future.

Good afternoon, Solat thank you for your feedback, we look forward to seeing you in the future.

Good afternoon, Alison thank you for your feedback, we look forward to seeing you in the future.

Good morning, Jacqueline thank you for your feedback, we look forward to seeing you in the future.

Good morning, David. thank you for your feedback we look forward to seeing you in the future.

Good morning, Matthew thank you for your feedback, we look forward to seeing you in the future.

Good morning, Lee thank you for your feedback, we look forward to seeing you in the future.

Good morning, Martin thank you for your feedback. We look forward to seeing you in the future.

Good morning, Carol thank you for your feedback. We look forward to seeing you in the future.

Good morning, Osazee thank you for your feedback. we look forward to seeing you in the future.

Good morning, Leanne thank you for your feedback, we look forward to seeing you in the future.

Good morning, Janice thank you for your feedback, we look forward to seeing you in the future.

Good morning, Lynda thank you for your feedback, we look forward to hearing from you.

Good morning, Brain thank you for your feedback we look forward to seeing you in the future.

Dear Darren,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. Please, accept our apologies for any dissatisfaction you experienced during your visit We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team

Dear Elizabeth,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. It is our committed aim to provide the very highest levels of service and to meet the expectations of each of our guests and I am truly sorry that on this occasion it was not the case.We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team

Dear Amanda,Thank you for staying with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to write a review.Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

Dear Gail,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

Dear Sara,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team