Dear valued guest, Thank you for taking the time to review our hotel and I would like to apologise for the issues you experienced during your stay. Our dedicated team take pride in working to ensure our guests enjoy their experience of our hotel and I will highlight your comments with our staff to ensure we improve our service. Please be assured we take all feedback on board and we do hope we can welcome you back to our hotel again soon. Very best regardsKaren

Dear Nathan,Thank you for such a great review.It's wonderful to know that the comfort and cleanliness of your room met your expectations and contributed to a very comfortable stay. We're also delighted that the condition of our hotel and the quality of service provided by our staff left a positive impression on you. Our team takes great pride in ensuring our guests have access to the amenities that make their stay enjoyable, and it's rewarding to hear that our efforts resonated with your experience.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Guest, Thank you for this great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back soon. Kind regards,Karen, Guest Service Manager

Dear James,Thank you for such a great review.Your commendations regarding the cleanliness of our rooms, the immaculate condition of our hotel, and the quality of service we provide are truly appreciated. It's heartening to know that our efforts to ensure the comfort and satisfaction of our guests do not go unnoticed. We take great pride in maintaining high standards and your feedback serves as a wonderful testament to the dedication of our team.Thank you once again for choosing Pentahotel Birmingham, and for taking the time to share such positive feedback. Rest assured, we are continually committed to delivering the exceptional service and memorable experiences you've come to expect from us.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Andrew,Thank you for such a great review.It is a delight to know that our dedicated staff made a lasting impression and that our bar and social areas provided you with enjoyable entertainment options. Your appreciation for our strategic location near the O2 academy and the convenience of our underground parking facilities truly warms our hearts. We're also thrilled that the condition of our hotel and the cleanliness of your room contributed to a memorable experience. Please be assured, the comfort and satisfaction of our guests are paramount, and your positive feedback on our room amenities and service quality encourages us to continue our efforts in providing exceptional hospitality. At Pentahotel Birmingham, we pride ourselves on creating a welcoming atmosphere that feels like a home away from home, and we're elated that we succeeded with your stay.We would like to extend our gratitude once more for your kind words and are looking forward to the opportunity to host you again.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Guest,Thank you for positively reviewing your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Karen, Guest Service Manager

Dear Ashley,Thank you for taking the time to share your feedback.Please be assured, we are genuinely disheartened to learn that our accommodations did not meet your expectations, particularly with regard to the room's carpet condition. Our aim is to offer a comfortable and stylish environment for all our guests, and we regret any instance where we fall short of this commitment. We appreciate your kind words about our helpful staff and the high standard of our main reception area. Your feedback is crucial in our pursuit of providing an exceptional experience and please be assured that your comments have been taken on board for further evaluation and action by our team. We are dedicated to maintaining a welcoming atmosphere and high-quality service, and while we cannot alter past experiences, we continuously strive to enhance our facilities and service.We hope to welcome you again in the future. Best wishes,Karen, Guest Service Manager

Dear Asad,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.Kind regards,Karen, Guest Service Manager

Dear Louise, Thank you for letting us know your opinion of your stay.We're glad to hear that you found our room cleanliness, hotel condition, and service to be satisfactory. Please be assured, our food pricing reflects the high-quality, locally sourced ingredients we offer, and while we understand that the size of the hotel and social aspects may have seemed different from expectations, our Pentalounge is designed to be a welcoming space with a range of amenities such as a pool table, darts, and shuffleboard for guests to enjoy. We regret to hear that you found the bed uncomfortable; our Penta Standard Rooms are thoughtfully designed for relaxation, and we also offer Penta Plus Rooms on the highest floor for an enhanced stay. We strive to control internal noise diligently, especially on weekends, and we're committed to providing a comfortable environment for all our guests.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Karen, Guest Service Manager

Dear Arran,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Karen, Guest Service Manager

Dear Hanane,Thank you for taking the time to share your review.We're thrilled to hear that our property and the quality of your stay were to your satisfaction. Our team is delighted that you've appreciated the cleanliness, condition of the hotel, and the service provided. We also take pride in the amenities we offer, and we're glad they met your expectations. Regarding breakfast, we aim to provide a wide variety of options to cater to all our guests' preferences, including Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, and Kosher choices. We apologize if the selection of teas, including Earl Grey, did not meet your expectations and appreciate this feedback, which we will certainly take on board to enhance our breakfast experience.We look forward to welcoming you back on a future trip.Best regards,Karen, Guest Service Manager

Dear Mandi,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Karen, Guest Service Manager

Dear Paul, Thank you for reviewing your stay at our hotel.We're thrilled to hear you enjoyed our prime location and that our staff made a great impression with their helpfulness. Our Pentalounge is designed to be a cozy extension of your living space, and it's wonderful to know it hit the mark for you. We appreciate your comments on the room's spaciousness and cleanliness, a testament to our stringent cleaning procedures and dedication to comfort. We acknowledge your observation regarding some wear and tear and please be assured that we are continually working to keep our hotel in top condition. Our goal is to ensure every stay is relaxing and enjoyable, and we're glad to hear we'll be welcoming you back.Thank you again; we hope that you will return. All the best,Karen, Guest Service Manager

Dear Phineas,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

Dear Sarolta,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that our central location served you well and that our facilities met your expectations. Our team is delighted to receive your compliments on their exceptional service, and we're glad it added positively to your stay. Please be assured, your kind words affirm the efforts we put into creating a welcoming environment, much like our Pentalounge, which is always ready to offer a relaxing space for our guests. We appreciate your noting the cleanliness of your room and the overall condition of the hotel, reflecting our commitment to providing an impeccable setting for our guests' comfort.We hope to see you again soon, Kind regards,Karen, Guest Service Manager

Dear Daniel,Thank you for your review.We're delighted to hear that you enjoyed the lounge area and found our staff to be polite; our team strives to provide a welcoming atmosphere for all our guests. It's also great to know that parking was convenient for you, as we aim to ensure easy access for our guests. Regarding the restaurant menu, we appreciate your feedback and will take it on board as we continuously work to enhance our dining options. Please be assured, our housekeeping team upholds daily cleaning standards, and we regret to hear this was not reflected during your initial stay. We would like to clarify that our rooms come with an array of amenities designed for comfort and convenience, as detailed in our information sheet.We hope to have the pleasure of seeing you in the near future. Many thanks,Karen, Guest Service Manager

Dear Andrew,Thank you for this high rating.We are pleased that we were able to meet your expectations.We look forward to having the opportunity to welcome you back in the future. Best wishes,Karen, Guest Service Manager

Hello Ollie,Thanks for taking the time to share your review.We're glad to hear you found our hotel to be good value for money and that our room cleanliness met your expectations with a 100% satisfaction. It's also reassuring to know that the condition of our hotel was largely to your liking. Please be assured, the issue you experienced at our restaurant is not indicative of our high standards. Our Pentalounge prides itself on offering a locally sourced menu and we regret that your experience did not meet these standards on this occasion. We appreciate that you brought it to our attention and allowed us the opportunity to rectify the matter. We're also sorry to hear that we did not have rosè available when you visited our bar, which is open 24/7 and usually well-stocked with a variety of beverages to suit all tastes.We hope to provide you with a more enjoyable stay in the future.Kind regards,Karen, Guest Service Manager

Dear Stephen,Thank you for this kind review.We're thrilled to hear that our staff made such a positive impact on your stay; our team is indeed dedicated to ensuring every guest feels well taken care of. It's wonderful that the comfort of your room and the quality of the bathroom added to the excellence of your visit. We also appreciate you recognizing our convenient location, which is just a stone's throw away from Birmingham city centre and all it has to offer.We hope to welcome you back soon.Best wishes,Karen, Guest Service Manager

Dear Gary,We thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Karen, Guest Service Manager

Dear Christopher,It's a real reward to receive such a great review.We're delighted to hear you found our staff to be professional and our rooms both sizeable and quiet, a testament to our commitment to comfort and tranquility. It's also wonderful that our lobby's smart design made a positive impression and that our central location added value to your stay. Please be assured that we continually strive for excellence in hotel condition and guest service, and your feedback will be taken on board as we work to maintain and enhance our facilities.We look forward to welcoming you for another pleasant stay. Best wishes,Karen, Guest Service Manager

Dear Daniele.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Karen, Guest Service Manager

Dear Manjeet,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Karen, Guest Service Manager

Naoko様、この度はPentahotel Birminghamをご利用いただきまして、ありがとうございました。朝食の品揃えやお味にご満足いただけたようで、スタッフ一同大変嬉しく思います。レストランスタッフの対応に好印象を持っていただけたとのこと、ありがとうございます。お部屋の広さや設備にも満足していただけたようで、快適にお過ごしいただけたことを嬉しく思います。通常私たちはスタッフの質と態度を高く評価されておりますが、フロントスタッフの対応についてのご指摘は真摯に受け止め、さらなるサービスの向上に努めてまいります。また、周辺環境につきましても、都市の中心部に位置していることから、時には都会特有の状況があるかもしれませんが、当ホテルは多くのバーやレストランに近く便利な立地であると自負しております。またのお越しをお待ちしております。Karen, Guest Service Manager

Dear David,We thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Shaun, Thank you for your feedback.We're thrilled to hear that you enjoyed the service at our hotel bar; our team takes great pride in offering a welcoming atmosphere. It's also great to know that you found our rooms to be impeccably clean and comfortable, as we strive to provide a relaxing environment for all our guests. Regarding the breakfast, we appreciate your comments and please be assured that we continuously aim to provide a varied and satisfying breakfast experience. We regret that the temperature and selection did not meet your expectations on this occasion. Your feedback is valuable and will be taken on board as we work to enhance our offerings.We hope to have the opportunity to welcome you again.Best wishes,Karen, Guest Service Manager

Dear Stuart,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you return in the future.All the best,Karen, Guest Service Manager

Dear David,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Karen, Guest Service Manager

Dear Phillip,Thank you for taking the time to review your stay.We're pleased to hear that you found our staff polite and that you appreciated the partial refund offered as a gesture of our commitment to service excellence. Please be assured, we are constantly striving to maintain and improve our hotel condition and amenities, including ensuring the functionality of room features like the TV. Our team works diligently to provide a comfortable and enjoyable stay, and we regret any inconvenience you experienced with the room lock. We take pride in our rigorous cleaning procedures and are glad to hear that this aspect met your expectations to some extent.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

Dear Sir,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

Dear Sara,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes,Karen, Guest Service Manager

Dear Jeremy, Thank you for taking the time to share your feedback.We're thrilled to hear that our prime location and the friendliness of our staff contributed positively to your stay. It's also great to know that our room sizes met your expectations. Please be assured, we typically offer a range of hot food options and room service as detailed in our amenities, and we regret that this was not available during your visit. Rest assured, this does not align with our usual standards and your feedback will be taken on board.We hope that we have the pleasure of welcoming you back in the future. Best regards,Karen, Guest Service Manager

Dear Guest, Thanks for your review about our hotel.We're glad to hear that our staff responded promptly to your concerns and that you found our mattress to your liking, reflecting our commitment to room comfort. It's also encouraging to know that our service met your expectations. Please be assured, we take great pride in our hotel's condition and cleanliness. We have stringent cleaning procedures in place and any deviation from these standards is taken very seriously. Your feedback regarding the room's initial state is concerning and will be taken on board for immediate attention to ensure it remains an isolated incident.We look forward to welcoming you back. Best wishes,Karen, Guest Service Manager

Dear Guest, We appreciate your feedback.Please be assured that the cleanliness of our hotel is paramount, and our cleaning standards are meticulously maintained to ensure a pleasant stay. It's regrettable if this was not reflected during your visit, and we take such feedback seriously to ensure continuous improvement. We understand that the parking rate may seem high, however, it is competitive within the city center area and provides a secure and convenient option for our guests. We are committed to offering good value and amenities, such as our 24-hour bar and entertainment options which include a pool table, darts, and shuffleboard.We look forward to seeing you on your next trip to Birmingham.Best regards,Karen, Guest Service Manager

Dear Inder, Thanks for your comment about your stay.We're delighted to hear that our team's friendly and welcoming attitude contributed positively to your experience, reflecting our commitment to service excellence. It's also wonderful to know that you found the room comfort to be up to your expectations, assuring a restful and enjoyable stay.We would like to address your concern regarding the stain by the mirror. Please be assured that we take the cleanliness of our facilities very seriously. Our stringent cleaning procedures are in place to ensure that all guests are welcomed into a spotless environment. We will take your feedback on board and investigate this matter to prevent such occurrences in the future.We hope to welcome you back again soon.Best wishes,Karen, Guest Service Manager

Dear Louise, We're thrilled to hear that you found our hotel to be lovely and that the room cleanliness, condition, and comfort met your expectations to the fullest. Our team strives to provide an impeccable environment, and your recognition of these aspects is greatly appreciated. However, it seems that our dining offerings did not live up to your expectations, and for this, we truly apologize. We take pride in our Pentalounge's locally sourced menu and 24-hour bar, which are usually highlights for our guests. Please be assured that your feedback regarding the meal and pricing will be taken on board as we continuously seek to enhance our dining experience.We hope we may have the chance to welcome you back in the future. Kindest regards,Karen, Guest Service Manager

Dear Bradley,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Karen, Guest Service Manager

Estimado Leontino,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que encontró nuestro desayuno a su gusto. Lamentamos cualquier confusión con respecto a la factura y entenderemos su preocupación. Por favor, esté seguro de que revisaremos este asunto detenidamente para proporcionarle una explicación clara y asegurar que se rectifique cualquier error. En cuanto a la limpieza y comodidad de la habitación, nos tomamos muy en serio su feedback y lo tomaremos en cuenta para mejorar en estos aspectos.Le enviamos un afectuoso saludo y desde ya, esperamos volver a recibirle muy pronto. Cordialmente,Karen, Guest Service Manager

Dear Craig,Thank you for this positive review of your stay with us.We're delighted to hear you appreciated our hotel's location on the edge of the city center, offering a convenient base for our guests. Our unique 'loft living' style is indeed one of our USP's, and we're glad it resonated with you. Please be assured, we are continuously working on maintaining and improving our room cleanliness and amenities to enhance our guest experience. We're also proud of our team's service, and we're pleased that you rated it highly. We hope that during your stay, you also had the chance to enjoy our 24-hour Pentalounge and our range of games like pool and darts, designed to make your stay more enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

Dear Stephen, Thank you very much for your feedback.We're delighted to hear that you found our service to be excellent, a testament to our dedicated staff's commitment to guest satisfaction. Our lobby area is indeed a highlight, and we're glad you enjoyed the ambiance. Please be assured, we take all feedback seriously and we have noted your comments regarding room 415. Our rooms typically feature double-glazing and carpeting for comfort and noise reduction, and we're concerned to hear about your experience with the window and cleanliness. We will investigate these points thoroughly to ensure our high standards are maintained throughout.It would be a pleasure to see you again on a future occasion. Kind regards,Karen, Guest Service Manager

Dear Guest,Thank you for this review about your recent stay.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karen, Guest Service Manager