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Beoordelingen van Best Western Plus Bass Hotel & Suites

2.5 out of 5
Best Western Plus Bass Hotel & Suites
1949 Village Dr, Leeds, AL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 351 van 910 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 910 beoordelingen" "
Gastenscore: 6 - Redelijk. 122 van 910 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 910 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 910 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

w.g.j.Peters

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel voor deze prijs
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Kim

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We got moved rooms 3 times because of a really strong mildew smell. You could still smell it in the 3rd room but it wasn't a bad so we just stayed with it. We did inquire about getting our money back so we could go somewhere else but the man said that he couldn't do it and would have to call the owner to come in. The hotel was really outdated and the renovations they did try to do were shoddy at best. We stayed 3 nights and the guy at the front desk never went home. He was there day and night. He was very nice thigh. The pool was disgusting. The water was really murky and the whole area was filthy. We didn't dare to try and swim, which sucked because we had kids with us and that was part of the reason we chose that hotel. And the icing on the cake.. We ended up leaving a night early without getting refunded because on our final night there, we realized they had a bedbug infestation. I will add that we had someone stay on the third floor who didn't notice anything. We were on the second floor. So it might not be the whole hotel. But our room definitely had them. I definitely would not recommend staying here and if you do, ask if you can see your room before you put any money down because they will not refund you.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Aulashua

1 nacht verbleven in februari 2024

8/10 – Goed

George

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty typical Best Western - clean, comfortable, good value. Right off of I-20, plenty of dining choices within a mile. Perfect for our one night stop traveling from Jacksonville FL to Memphis TN.
1 nacht verbleven in april 2024

6/10 – Redelijk

Troy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Furniture had stains, Shower was dirty, most of the hotel smelled like weed
3 nachten verbleven in april 2024

6/10 – Redelijk

Kristan

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in april 2024

10/10 – Uitstekend

bob

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff, clean rooms, only used as stop off Breakfast was disappointing
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Kimberly

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Housekeeping only showed up first day, had to go ask for towels rest of stay and no we didnt have door hanger out. Great location, good breakfast
4 nachten verbleven in april 2024

6/10 – Redelijk

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place and clean for the money. Had free breakfast . It had biscuits, eggs and sausage wasn’t bad.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Elizabeth

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property right off I20.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dog friendly meant the most to me!!! All other services and amenities were great too!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Shan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only thing I didn’t like is the extra charge on card. Front desk staff was friendly got you in for check in expeditiously. Breakfast was served in morning and hotel was convenient to everybody
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Patisia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is outdated. There is no hot tub. The area was cold and pool water was cold too! When we asked whether it was heated we were told it wasn’t but made it seem like the room was heated because they mentioned it had just been turned off! Well nothing changed the next day. Pillow and beds are not the best. Certainly needs updates!!
2 nachten verbleven in februari 2024

6/10 – Redelijk

David

Negatief: Staat van de accommodatie en faciliteiten
the parking area is terrible and I had ants in the bathroom
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean comfortable stay.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Omar

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Helpful staff
1 nacht verbleven in februari 2024

6/10 – Redelijk

Michael A

Reisde met familie
Traffic noise
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Donald

Clean and friendly
1 nacht verbleven in februari 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
That was one of the BEST shower heads in any hotel or resort that I have stayed in a very long time.
2 nachten verbleven in februari 2024

4/10 – Matig

Jason

Reisde met familie
The hotel advertises an indoor poor, but it was so cold that it was unusable. I drove an hour for an indoor pool so this was a complete waste of my time and money. The staff was friendly, but not very helpful.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Stuart

Negatief: Staat van de accommodatie en faciliteiten
Physical facility is average. Pool is indoor but not heated. Staff were friendly. We were in a room on the end near to the interstate so there was some traffic noise. Good location for eating options.
1 nacht verbleven in december 2023

6/10 – Redelijk

Melanie

Positief: Personeel en service
It's okay
We checked in early with no problem. The room maintained a musty smell and was lacking a side chair. We asked for one to be brought up and they gave us 2 dining chairs and one of them had a nasty sticky substance on the foot which left a tacky spot on the floor. The fridge was more of a freezer and we couldn't keep sodas in overnight for fear of them exploding. The breakfast was decent. So glad they had more than cereal and bagels or muffins. The "omelets" along with the bacon and sausage made for a good keto breakfast. The staff were all helpful and friendly. We might stay there again as it is in a convenient location.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Lawrence

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Bradley

Zakenreiziger
Positief: Netheid, voorzieningen
Easy and convenient to access
1 nacht verbleven in december 2023

10/10 – Uitstekend

Gwendolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and relaxing.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, convenient and clean. Friendly staff.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Caleb

1 nacht verbleven in september 2023

10/10 – Uitstekend

Randall

1 nacht verbleven in november 2023

8/10 – Goed

Roberto

1 nacht verbleven in november 2023

10/10 – Uitstekend

Demaris

1 nacht verbleven in november 2023

6/10 – Redelijk

Brandon

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Good and bad stay
Loud upstairs neighbors. Kids were running in the room. My kids weren't quiet either, so not a huge problem.
1 nacht verbleven in november 2023
Reactie van bw op 11 nov 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know

6/10 – Redelijk

Blair

1 nacht verbleven in november 2023

6/10 – Redelijk

Liz

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van bw op 14 nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 205-640-5300.Sincerely,General ManagerBest Western Plus Bass Hotel & Suites

8/10 – Goed

Joel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the convenience of the location of the hotel staff was pleasant breakfast was clean and organized
1 nacht verbleven in november 2023

8/10 – Goed

Melanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel - great location
Room was good, bed was okay, location was perfect. Service was great, very convivial.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable, the provided breakfasts are never "good" but this was the first edible breakfast after hotels in Dallas, Asheville, and Andrews NC.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Susan

3 nachten verbleven in september 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Won’t be back
Went here for a weekend. Bed was so uncomfortable we’re both aching. Guy when I checked in Friday evening was great. After that nobody at the counter cared about anything. Breakfast left a lot to be desired and one person was in the lot asking for money and stuff the whole time. They did nothing. Won’t be back to this one. Also hot tub was pictured and it’s been cemented over and sign says it out of service right now 😡
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Patrina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very kind and welcoming.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel
Will stay there again
1 nacht verbleven in oktober 2023
Reactie van bw op 11 okt 2023
Dear john,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 205-640-5300.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Plus Bass Hotel & Suites

8/10 – Goed

Elizabeth

3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Robert

Negatief: Personeel en service
Don't park there
My vehicle was backed into and damaged. Hotel management was un cooperative in addressing this matter.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jeffrey, Holly Springs

1 nacht verbleven in oktober 2023

8/10 – Goed

Bernadette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Rodrigo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Foi tudo muito certo
1 nacht verbleven in september 2023

8/10 – Goed

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleased with our stay. Traffic was a little noisy but with the air running it was hardly noticeable. Beds were comfortable and the breakfast was good!
1 nacht verbleven in september 2023

6/10 – Redelijk

Lois

2 nachten verbleven in september 2023