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Beoordelingen van Birmingham Strathallan Hotel, BW Signature Collection

4 out of 5
Birmingham Strathallan Hotel, BW Signature Collection
225 Hagley Road, Birmingham, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 266 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 380 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 199 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1000 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Zeffa

3 nachten verbleven in april 2023
Reactie van Matt Ward op 2 mei 2023
Dear ZeffaMany thanks for your recent post, though please reach out if I can assist furtherYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NIce hotel with good connection to the center. Pubs and restaurants nearby. Good value for money
2 nachten verbleven in september 2019

8/10 – Goed

Jacob, Groningen

Positief: Netheid, personeel en service
Prima prijs-kwaliteit vehouding
Prettig hotel net buiten centrum. Daardoor gunstiger prijs.
2 nachten verbleven in september 2018

10/10 – Uitstekend

Enes

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018

10/10 – Uitstekend

shana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SUPER HOTEL
ZALIGE BEDDEN SUPER GOED ETEN ZEER VRIENDELIJK DOEN WE ELK JAAR WEER ECHT TOP
2 nachten verbleven in maart 2018

8/10 – Goed

chloë, Rotterdam

Positief: Netheid, personeel en service en comfort kamer
Vriendelijk personeel, mooi hotel
Ik kwam aan in hotel, mooie grote lobby. Kamer was echt heel klein.. kregen meteen een andere kamer aangeboden. Was helaas een bed dat twee single bedden had.. weer gesproken met het personeel.. kregen we een suite! GEWELDIG! Zeer blij.. zeer groot en ruim... de douchestraal is wel zachtjes. Voor een suite mag dat wel wat harder. Daarnaast kan er ook een koelkast in de suite.. of uberhaupt in andere hotelkamers. Richard, heeft ons een leuke tijd gegeven in dit hotel. Dank je wel daarvoor!
2 nachten verbleven in februari 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good stay
staff very friendly. Good location for visiting the city. Breakfast is good. Carpark also good.
1 nacht verbleven in juli 2017

6/10 – Redelijk

Sjaak, Zevenaar

Positief: Personeel en service
nette kamer voor kort verblijff
Net hotel met goede bus verbinding richting het centrum.

4/10 – Matig

Stevie

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor service in a stinky room
Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality
2 nachten verbleven in december 2023
Reactie van Matt Ward op 20 dec 2023
Dear StevieMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

8/10 – Goed

Helen

1 nacht verbleven in december 2023

8/10 – Goed

Ashley

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Matt Ward op 20 dec 2023
Dear AshleyMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Debbie

1 nacht verbleven in december 2023
Reactie van Matt Ward op 20 dec 2023
Dear DebbieMany thanks for your lovely post, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Damian

Positief: Netheid, personeel en service en comfort kamer
Small rooms
Small rooms but everything you need clean and comfy For the price can’t complain
2 nachten verbleven in december 2023
Reactie van Matt Ward op 11 dec 2023
Dear Damian Many thanks for your recent review.Yours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Andrew

1 nacht verbleven in december 2023
Reactie van Matt Ward op 6 dec 2023
Dear AndrewMany thanks for your lovely rating, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Daniel, BURNTWOOD

1 nacht verbleven in december 2023

8/10 – Goed

Davina

Reisde met een groep
Rooms cold and awkward shape
1 nacht verbleven in december 2023
Reactie van Matt Ward op 6 dec 2023
Dear DavinaMany thanks for your lovely rating. Yours sincerely Matt WardGeneral Manager

2/10 – Ontzettend slecht

Pushpa

1 nacht verbleven in november 2023
Reactie van Matt Ward op 6 dec 2023
Dear Pushpa Many thanks for your post, though I was disappointed to see your rating, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Kulvinderjit

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
It is a nice hotel.and has a good breakfast.It is spotless and has all of the mod cons. The duvet is very thin and it was very cold. The heating did not work. The walls are very thin and you can hear other people's conversations. Apart from that it was good.
1 nacht verbleven in november 2023
Reactie van Matt Ward op 6 dec 2023
Dear KulvinderjitMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

Dolyanna

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Building needs maintenance or price needs review
The staff were really friendly and helpful. However, the room was cold. There was no hot water and they told me I have to let it run for 10 min before it warms up which is such an environmental waste. Eventually it dies warm up but it’s not hot. The cleaner never cleaned my room and I stayed two days. The soap dispenser was empty.
2 nachten verbleven in november 2023
Reactie van Matt Ward op 2 dec 2023
Dear DolyannaMany thanks for your review, it really is appreciated, though I was sorry to read of your issues. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

andrew

1 nacht verbleven in november 2023

10/10 – Uitstekend

Nikki

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff. Warm clean and comfortable. Nice breakfast. Parking available.
2 nachten verbleven in november 2023
Reactie van Matt Ward op 2 dec 2023
Dear NikkiMany thanks for your review, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

Mrs Rae

Positief: Netheid, personeel en service
A lot of noise coming from other Hotel guests late at night.
4 nachten verbleven in november 2023
Reactie van Matt Ward op 28 nov 2023
Dear Mrs RaeI was sorry to read your post and learn of the interruptions, caused by other clients. Please accept my sincere apologies for this Yours sincerely Matt WardGeneral Manager

6/10 – Redelijk

lee

3 nachten verbleven in november 2023
Reactie van Matt Ward op 22 nov 2023
Dear LeeMany thanks for your post, though I was disappointed to see your rating. Please accept my sincere apologies for any shortfall in service and experience. Please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

Barry

1 nacht verbleven in november 2023
Reactie van Matt Ward op 17 nov 2023
Dear Barry Many thanks for your recent review, though I was sorry to read your score. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

Abid

Fair
1 nacht verbleven in november 2023
Reactie van Matt Ward op 15 nov 2023
Dear AbidMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 – Goed

H lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Matt Ward op 12 nov 2023
Dear H leeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

4/10 – Matig

Lee

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Poor heating. Only a small oil plug in heater in November. Very cramped room but did like that iron and hairdryer were provided. Door also did not double lock from the inside.
1 nacht verbleven in november 2023
Reactie van Matt Ward op 12 nov 2023
Dear LeeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay
This was my first time staying here, as previously stated the shape of the building leads to an interesting room. The room was a tight fit but fine for a solo travels and more than suitable for my needs. The only complaint all but a small one was the pressure from the shower was not very strong although just about strong enough for my needs. The breakfast was as to be expected and the waiting staff were very good. One complaint that I have was with reference to the parking, at the entrance to the hotel is a parking meter which you can pay for the parking the machine has signs informing you to pay, which I duly did, on entering the hotel the reception staff in formed me that the parking was free to hotel guests and that if I contacted the head office I could get a refund. I would recommend that hotel guest are informed prior to arrival that there is no need to pay for parking.
1 nacht verbleven in november 2023
Reactie van Matt Ward op 12 nov 2023
Dear JohnMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a great place to stay! The only issue was the room was too warm . The heating couldnt be turned down. Apart from that it was excellent. Fully recommended will stay there again.
1 nacht verbleven in november 2023
Reactie van Matt Ward op 8 nov 2023
Dear MarkMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 – Matig

Louise

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very nice stay spoilt by the rudeness and agressive attitude of the chef ? at breakfast and dismissive attitude of the on diuty breakfast manager. For this reason I would not stay again.
1 nacht verbleven in november 2023
Reactie van Matt Ward op 7 nov 2023
Dear LouiseI was disappointed to read your comments and experience and would welcome any additional feedback you can offer me. Please feel free to reach out to me, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 – Goed

Samuel

Zakenreiziger
Positief: Netheid, personeel en service
3 nachten verbleven in november 2023
Reactie van Matt Ward op 7 nov 2023
Dear SamuelMany thank for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 – Goed

Nasir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Matt Ward op 7 nov 2023
Dear NasirMany thanks for your kind postYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

James

Zakenreiziger
Positief: Personeel en service
Very noisy, inconsiderate people banging doors and music on loud
1 nacht verbleven in oktober 2023
Reactie van Matt Ward op 6 nov 2023
Dear James Many thanks for your post, though I was sorry to learn of the interruption's that you experienced from other clients. Please do accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very helpful and the hotel was clean and comfortable. Breakfast was excellent. Enjoyed my stay and would have no hesitation staying again in the future.
2 nachten verbleven in oktober 2023
Reactie van Matt Ward op 6 nov 2023
Dear KennethMany thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Joe

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Matt Ward op 17 okt 2023
Dear JoeMany thanks for your recent and kind review, it really is appreciated Yours sincerely Matt WardGeneral Manager

8/10 – Goed

Polly

Positief: Personeel en service, comfort kamer
Nice, clean but could do with a bit of tlc.
It's okay. Unusual round building. Rooms nice. A bit tatty, carpet burns, plaster and cracks in furniture and walls. But super comfy big bed and quiet so those are essential. The only ick i had was in the corner of the room i slept at there was a strong smell of urine. It was like the smell at the bottom of a hamster cage. I put up with it though. Told them when i left just so they could clean it. They were very polite and tried to compensate me. But i only told them to make sure they cleaned it for others.
2 nachten verbleven in oktober 2023
Reactie van Matt Ward op 16 okt 2023
Dear Polly Many thanks for your recent post it really is appreciated.I was sorry to learn of you issue, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Sanaa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Matt Ward op 11 okt 2023
Dear SanaaMany thanks for your amazing review, it really is appreciated.Yours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great stay - no issues
1 nacht verbleven in september 2023
Reactie van Matt Ward op 2 okt 2023
Dear LauraMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 – Goed

April

Positief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Matt Ward op 8 okt 2023
Dear AprilMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 – Goed

Ange Samuelle

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Free and easily accessible parking, friendly staff and comfortable bed. However, the room was quite small and cleaning wasn’t the best.
1 nacht verbleven in september 2023
Reactie van Matt Ward op 2 okt 2023
Dear Miss SamuelleMany thanks for your lovely review, it really is appreciated. For future reference, we do have multiple room types, with Executive being much largerYours sincerely Matt WardGeneral Manager

8/10 – Goed

Khadiza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to find
1 nacht verbleven in september 2023
Reactie van Matt Ward op 2 okt 2023
Dear KhadizaMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 – Matig

Hemma

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Matt Ward op 26 sep 2023
Dear Hemma Many thanks for your review, though I was disappointed to see the rating. If I can support further, please do let me know Yours sincerelyMatt WardGeneral Manager

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for central Brum. Safe parking was a bonus Breakfast was first class We were lucky to get a refurbished room Staff were friendly and efficient Definitely stay here again
2 nachten verbleven in september 2023
Reactie van Matt Ward op 25 sep 2023
Dear AnthonyMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

10/10 – Uitstekend

Karl

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Matt Ward op 25 sep 2023
Dear KarlMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 – Redelijk

MR KOJI

7 nachten verbleven in september 2023
Reactie van Matt Ward op 18 sep 2023
Dear Mr KojiI was sorry to read your review and thoughts towards your recent time with us. Please accept my sincere apologies for any shortfall on our part.Please do let me know if I can support further Yours sincerely Matt WardGeneral Manager

8/10 – Goed

Ynyr

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Clean and tidy and overall a decent enough stay - my only negative comment is regarding the shower in my room - very poor water pressure (my room was on 7th floor) and it is a shower over the bath with a shower curtain feels a bit 1980's.
1 nacht verbleven in september 2023
Reactie van Matt Ward op 18 sep 2023
Dear YnyrMany thanks for your recent postYours sincerely Matt WardGeneral Manager

8/10 – Goed

Roland

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023
Reactie van Matt Ward op 18 sep 2023
Dear RolandMany thanks for your recent postYours sincerely Matt WardGeneral Manager

6/10 – Redelijk

Wendy, Surrey

Zakenreiziger
Positief: Personeel en service
Could get a nights sleep at least. Just a basic room for a working trip
1 nacht verbleven in september 2023
Reactie van Matt Ward op 6 nov 2023
Dear Wendy Thank you for your recent reviewYours sincerely Matt WardGeneral Manager