Exterieur

Beoordelingen van Country Inn & Suites by Radisson, Homewood, AL

2.5 out of 5
Country Inn & Suites by Radisson, Homewood, AL
485 Wildwood North Circle, Homewood, Birmingham, AL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 376 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 317 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 84 van 1002 beoordelingen" "

8,0/10

Netheid

7,8/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

MST, Amsterdam

Rustig gelegen
Rustige gekegen hotel, dicht bij de doorgangde hoofdwegen
1 nacht verbleven in augustus 2018
Reactie van S. Shrestha op 4 aug 2018
Dear MST, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
Matig
Na aankomst was first impression prima. Kamer op begane grond met hoog plafond, airco stond uit. Na diner terugkomst op kamer bleek de kamer te stinken (combi van vocht & sigarettenrook). Lang verhaal kort: ‘s avonds rond 23.30u nog (met moeite en slechte medewerking van hotelpersoneel) nog ff kamer wissel. Ontbijtruimte wordt slecht bijgehouden en is (af en toe) een zooitje. Kortom hier blijkt maar weer hoe een bedrijf afhankelijk is van zijn personeel.
2 nachten verbleven in juni 2018
Reactie van S. Andrews op 30 jun 2018
Dear expedia user, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 – Matig

paul

Door locks kept having to be reset Tub not draining Not servicing room properly Not refilling coffee in room
3 nachten verbleven in april 2024

6/10 – Redelijk

Lauren

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I have never left a bad review, but my experience was frustrating. I booked a King Suite to specifically have a separate room. While checking in, the employee was rude and texting on his personal phone. When I got to my assigned room, I discovered it was not the King Suite that I had booked. I immediately returned to the counter to explain the mistake and ask for a King Suite, like I had booked. I showed the employee proof of my email confirmation. He said, “Well, my system says King Studio” and “there is a problem with the system. I see you booked the King Suite, but my system says King Studio.” I asked him if he could fix the mistake, as I had booked the room I needed. He was unhelpful and insisted there was nothing he could do. I finally asked if there were King Suites still available which he did confirm. I was charged an additional fee at the hotel for the room I had originally booked. I was not asking for special treatment; I just wanted the room I had booked. The stay itself was fine. The room was clean enough, though there were stains on the shower curtain.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenience
1 nacht verbleven in april 2024

6/10 – Redelijk

Timothy

Reisde met familie
Bathroom anti-slip strips need to be changed! Towels were very old and used, night time staff seemed very new. Carpet in hallways show signs of traffic, remote control in the room had tons of tape holding batteries in place and did not work. Staff bought 3 remotes before finding one that worked.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Savannah

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I called to confirm you could be 18 to check in, and was told I could. I got to the property and then wasn’t allowed to check in. Also the manager just stood behind the desk not helping for 5 minutes while his employee was helping someone on the phone. After another employee came to the front desk the manager just got onto her in front of us instead of helping us.
1 nacht verbleven in april 2024
Reactie van Country Inn & Suites op 21 apr 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

10/10 – Uitstekend

Reeskie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it… will definitely stay again
1 nacht verbleven in april 2024

4/10 – Matig

Kyle

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place needs an update.
1 nacht verbleven in maart 2024
Reactie van Clae op 3 apr 2024
Dear Kyle,Thank you for providing us with your feedback. We do our best to provide our guests with a stellar experience. I am saddened to hear your stay was less than expected. We will take your comments and utilize them for improvement. I truly hope that you will consider us again in your future accommodation needs.

8/10 – Goed

joey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The suite room was a nice size.
1 nacht verbleven in maart 2024
Reactie van Clae op 31 mrt 2024
Dear Joey,Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

2/10 – Ontzettend slecht

Hannah

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No help.
1 nacht verbleven in maart 2024
Reactie van Clae op 26 mrt 2024
Dear Hannah,Thank you for taking the time to provide us with information on your recent stay. We do our best to provide our guests with a stellar experience. I am saddened we missed the mark in an area. However, we will address the issue as your feedback is instrumental to our growth. I truly hope that you will consider us again in your future accommodation needs.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Clae-Manager op 25 mrt 2024
Dear Jennifer, Thank you for providing us with your feedback. We do our best to provide our guests with a stellar experience. Here at Country Inn & Suites-Homewood, we strive for excellence in every aspect of guest services. I truly hope that you will consider us again in your future accommodation needs.

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Clae op 17 mrt 2024
Dear Tamara,Thank you for providing us with your feedback. We do our best to provide our guests with a stellar experience. Here at Country Inn & Suites-Homewood, we strive for excellence in every aspect of guest services. I truly hope that you will consider us again in your future accommodation needs.

8/10 – Goed

Janet

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Clae op 11 mrt 2024
Dear Janet,Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

10/10 – Uitstekend

Jasmine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Clae op 10 mrt 2024
Dear Jasmine,Thank you for providing us with your feedback. We do our best to provide our guests with a stellar stay, as we strive for excellence in every aspect of guest services. I truly hope that you will consider us again in your future accommodation needs.

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid
Check in was friendly. Room was nice. Breakfast was just ok. Checkout was cold and impersonal.
1 nacht verbleven in maart 2024
Reactie van Clae op 6 mrt 2024
Dear Sharon, Thank you for providing us with your feedback. I am glad you had a good experience with check-in. However, I apologize that your check out experience was not the same. I have addressed the issue with our team as it is never our desire for our guest to have less than a stellar stay. We truly hope you reach out to us again soon for your accommodation needs. Respectfully,

6/10 – Redelijk

Thomas

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
the free breakfast was very limited and coffee was Luke warm not like many other places we stayed.
1 nacht verbleven in februari 2024
Reactie van Clae op 6 mrt 2024
Dear Thomas, Thank you for providing us with your feedback. We do our best to provide our guests with a stellar experience. I am saddened to hear that breakfast failed to meet your expectations. I truly hope that you will consider us again in your future accommodation needs.

6/10 – Redelijk

Keith

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Property was clean and neat. Hot breakfast was ok but service was lacking. No hot water or decaf coffee provided except on Saturday morning. Hot water was needed for oatmeal/grits but had to ask for hot water and received only one cup in a thin cold drink cup.
3 nachten verbleven in februari 2024
Reactie van Clae op 4 mrt 2024
Dear Keith,Thank you for providing us with your feedback. We do our best to provide our guests with a stellar experience. I am saddened to hear that we missed the mark as it pertains to breakfast. However, we will address the issue as your feedback is instrumental to our growth. I truly hope that you will consider us again in your future accommodation needs.Respectfully,

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent, quiet location in a low traffic area. Felt very safe staying here. Several great food options around the area.
1 nacht verbleven in februari 2024
Reactie van Clae op 18 feb 2024
Hello,Thank you for providing us with your feedback. We do our best to provide our guest with a stellar experience. I truly hope that you will consider us again in your future accommodation needs.

10/10 – Uitstekend

arthur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Clae op 17 feb 2024
Dear Guest,Thank you for providing us with your feedback. We do our best to provide our guest with a stellar experience. I truly hope that you will consider us again in your future accommodation needs.

10/10 – Uitstekend

LaTonya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My experience was awesome and I definitely will stay here again.
1 nacht verbleven in februari 2024
Reactie van Clae op 11 feb 2024
Dear LaTonya,Thank you for providing us with your feedback. We do our best to provide our guest with a stellar experience. We truly hope to see you again soon. Please don't hesitate to contact us if you are in need of accommodations sometime in the near future.

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Clae op 29 jan 2024
Dear Valued Guest, We thank you for taking the time to provide us with your valuable feedback. Here at Country Inn & Suites - Homewood; we value our guest as it is our mission to provide a great guest experience. Please don't hesitate to contact us, should you need accommodations in the near future. We look forward to seeing you again soon.Respectfully,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Fine
Fine
1 nacht verbleven in januari 2024
Reactie van Clae op 29 jan 2024
Dear Valued Guest, Thank you so much for taking the time to provide us with you most valuable feedback. We value our guest as our prerequisite is excellent customer service and guest satisfaction. We hope that you will choose us for your accommodations should the need arise in the near future. Respectfully,

8/10 – Goed

William

.
2 nachten verbleven in januari 2024
Reactie van Clae op 7 feb 2024
Dear William,Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sweet Alabama
Great experience
1 nacht verbleven in januari 2024
Reactie van Clae op 7 feb 2024
Dear William,Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

10/10 – Uitstekend

Kenua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Clae op 7 feb 2024
Dear Kenua, Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

6/10 – Redelijk

Antoinetta

1 nacht verbleven in januari 2024
Reactie van Clae op 17 feb 2024
Thank you for taking the time to provide us with information on your recent stay. We do our best to provide our guest with a stellar experience. I am saddened we missed the mark in an area. However, we will address the issue as your feedback is instrumental to our growth. I truly hope that you will consider us again in your future accommodation needs.

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice one night stay, quiet, friendly, no frills.
1 nacht verbleven in januari 2024
Reactie van Clae op 7 feb 2024
Dear Jeffery,Thank you so much for taking the time to provide us with your feedback. We value our customers and do hope you stay with us again soon.

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok Stay
Comfortable travelling night stop over. Breakfast was adequate but not well organized Management Tip. When you have very few rooms booked, don’t rent rooms that are stacked on different floors Late night guests kept us up late then we’re active at 4 am.
1 nacht verbleven in januari 2024
Reactie van Clae op 17 feb 2024
I want to thank you for providing us with your valuable feedback. I am saddened to hear that your stay was less than stellar. We here at Country Inn and Suites-Homewood value our guest. I would love to take this opportunity to speak with you about your concern. Please don't hesitate to contact the property directly we never miss an opportunity to grow and learn. I look forward to speaking with you.

8/10 – Goed

Meagan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was clean and spacious and the bed was comfortable! The water pressure from the shower was way too high so it made the shower uncomfortable but overall the room was nice
1 nacht verbleven in december 2023
Reactie van Clae op 18 feb 2024
Hello,Thank you for taking the time to provide us with information on your recent stay. We do our best to provide our guest with a stellar experience. Let me apologize for the water pressure being too strong. I am elated that overall you had a great stay. I truly hope that you will consider us again in your future accommodation needs.

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Country Inn & Suites Homewood, AL op 18 dec 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, nicely decorated, looks new.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Taylor

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found bed bugs in our room and left immediately.
1 nacht verbleven in november 2023
Reactie van Country Inn & Suites op 24 nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

10/10 – Uitstekend

Shalonda

1 nacht verbleven in november 2023

10/10 – Uitstekend

Rene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

John, blairsville

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Carolyn, Tuskegee

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay
2 nachten verbleven in november 2023

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Marisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was all around “ok” I travel a lot and have stayed in many hotels. This one is not bad at all. The only few issues we had were that our keys didn’t work they only worked once & the first floor reeked of weed.
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Eric

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lamp and clock did not work. Noisy all night long. Could not sleep. Staff was not friendly. I would like a full refund.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Bonnie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Cedrick

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very disappointing
The room smell old
1 nacht verbleven in oktober 2023
Reactie van Country Inn & Suites Homewood, AL op 30 okt 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

8/10 – Goed

Bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although the hotel itself is new and clean and fresh, when we checked in we found one of the TVs would never get our favorite station and yet the other would. This was an inconvenience since we like to watch in bed and it was this TV that malfunctioned. Also the phone was dead and when the attendant came up to check it out he merely removed it and told us to call the main desk from our cells if we needed them. When asked how he would reach us, if needed, he merely said I'll just come up and knock on your door. No attempt to rectify the situation of either nor a suggestion that we could switch rooms.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Roberto A

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Barbara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Dereck

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Miriam

1 nacht verbleven in oktober 2023