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Beoordelingen van Crowne Plaza Solihull, an IHG Hotel

4 out of 5
Crowne Plaza Solihull, an IHG Hotel
61 Homer Road West Midlands, Solihull, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 438 van 796 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 796 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 796 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 796 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 796 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel, friendly staff. A joy to stay here. I would recommend this hotel to anyone who needs accomodation in Solihull.
3 nachten verbleven in november 2019
Reactie van Sarah Mallard Front Office Manager op 4 dec 2019
Thank you for your excellent review, we look forward to welcoming you back soon. Kind Regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Kieren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and the hotel itself exceeded my expectations
1 nacht verbleven in april 2024
Reactie van Sarah Mallard Front Office Manager op 30 apr 2024
Thank you for your lovely review, we look forward to welcoming you back soon.Kind Regards

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good breakfast Duvets rather skimpy
2 nachten verbleven in april 2024
Reactie van Josh Butler - Reception Team Leader op 28 apr 2024
Thank you for leaving a rating.Kind regards,

10/10 – Uitstekend

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms clean and spacious. The staff was friendly and helpful and the breakfast was excellent.
2 nachten verbleven in april 2024
Reactie van Josh Butler - Reception Team Leader op 19 apr 2024
Thank you for your 5 out of 5 rating!It is much appreciated.Kind regards,

10/10 – Uitstekend

Yasmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom hand basins tap positioning could be better as it was flooding the area. Hotel staff were amazing as they went that extra mile to make us feel comfortable. Will definitely be visiting again.
1 nacht verbleven in april 2024
Reactie van Sarah Mallard Front Office Manager op 8 apr 2024
Thank you for your lovely review, I will be sure to share with the maintenance team.Kind Regards

8/10 – Goed

Prem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sarah Mallard Front Office Manager op 8 apr 2024
Thank you for leaving a rating.Kind Regards

10/10 – Uitstekend

MAXINE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely beautiful hotel you will not be disappointed friendly staff ideal place to stay for getting married which I did across the road from Solihull registration office clean nice food just lovely
1 nacht verbleven in april 2024
Reactie van Sarah Mallard Front Office Manager op 3 apr 2024
Thank you for your lovely review.Congratulations, we wish you great happiness.Kind Regards

10/10 – Uitstekend

Jason, Portishead

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sarah Mallard Front Office Manager op 2 apr 2024
I am so pleased you enjoyed your stay, thank you for your 5 out of 5 rating.Kind Regards

10/10 – Uitstekend

Nikki

Reisde met familie en kleine kinderen
Lovely staff…. We were up and out early each day and they organised a breakfast for us to take with us in the morning, all packed up and very generous amount
2 nachten verbleven in maart 2024
Reactie van Josh - Reception Team Leader op 26 mrt 2024
Thank you for your 5 out of 5 rating! It is much appreciated.Kind regards,

8/10 – Goed

graham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable hotel, good facilities, friendly helpful staff. Food good, though did have a long wait one night even though not particularly busy. Would stay again.
2 nachten verbleven in februari 2024
Reactie van Josh - Reception Team Leader op 27 feb 2024
Thank you for your review! I am glad you have enjoyed your stay, I am sorry you had to wait a long time for food service, I will pass this onto the food and beverage manager for review. Kind regards

10/10 – Uitstekend

Sarah

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was seemless Room very well appointed
1 nacht verbleven in februari 2024
Reactie van Sarah Mallard Front Office Manager op 22 feb 2024
Thank you for leaving a review and scoring 5 out of 5.Kind Regards

8/10 – Goed

Norman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sarah Mallard Front Office Manager op 17 feb 2024
Thank you for taking the time to leave a rating. It is appreciated.Kind Regards

8/10 – Goed

John

1 nacht verbleven in januari 2024
Reactie van Josh - Reception Team Leader op 5 feb 2024
Thank you very much for leaving a rating. It is much appreciated.Kind regards,

6/10 – Redelijk

Jan

2 nachten verbleven in januari 2024
Reactie van Sarah Mallard Front Office Manager op 5 feb 2024
Thank you for taking the time to leave a rating it is appreciated.Kind Regards

8/10 – Goed

Tom

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
MY STAY
The staff are lovely people trying their best but unfortunately the company is lacking in QUALITY TRAINING. This is totally unacceptable and shameful to the company. The hotel was very clean well done. The service was very poor although the staff involved were extremely friendly and helpful ( but training is really PARAMOUNT) I am surprised that the “pen pushers “ and “accountants “ don’t see this but obviously they are too lazy, busy or not clever enough to see it themselves. It is regrettable that the company is comfortable with their performance. obviously if the bottom line is covered Then they are happy. This review is probably worthless unless someone actually does something about it. My experience is over 50 years in catering and catering related operations I have been a proud owner of a number of hotels and my STAFF are still in contact with me. I am very proud of them!!!
1 nacht verbleven in januari 2024
Reactie van Sarah Mallard Front Office Manager op 29 jan 2024
I am so sorry you found the service to be poor and team lacking training. I can assure you that your review is not worthless and I will be sharing this with the management team. I would welcome an email with some more information so I can follow this up.Kind Regards

8/10 – Goed

Hilary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and convenient.
Lovely hotel, nice welcome and pleasant staff, even though they were a bit thin on the ground, seemed like it was a skeleton staff & a little bit slow in some instances. However, it was a lovely, convenient & and clean hotel, I would stay again.
2 nachten verbleven in januari 2024
Reactie van Sarah Mallard Front Office Manager op 28 jan 2024
Thank you for your review, I am pleased you enjoyed your stay.Kind Regards

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Josh - Reception Team Leader op 13 jan 2024
Thank you for your 10 out off 1o review!Kind regards,

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top location, friendly staff
Fabulous location. Comfortable rooms. Extremely helpful staff. Good selection at breakfast buffet. This is the place to stay in Solihull. Only negatives I'd say are (1) the window in our room was fairly small and the lights aren't very strong so it was too gloomy to see much in the room and (2) the shower was very tricky to get the right temperature and leaked one time. But overall a very good stay and served our purposes very well.
2 nachten verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 8 jan 2024
I am so pleased you enjoyed your stay. I have put a note on your profile to allocate rooms with larger windows for future reservations.Kind Regards

8/10 – Goed

Karen

1 nacht verbleven in december 2023
Reactie van Josh - Reception Team Leader op 2 jan 2024
Thank you for leaving a review, it is much appreciated. Kind regards,

6/10 – Redelijk

Vivian

Positief: Personeel en service
6 nachten verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 1 jan 2024
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

8/10 – Goed

mehmet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very friendly yet professional. I'll stay here again .
1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 31 dec 2023
I am so pleased you enjoyed your stay and you found all the team to be friendly.Kind Regards

10/10 – Uitstekend

David

2 nachten verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 31 dec 2023
Thank you for your 10 out of 10 rating, it is much appreciated.Kind Regards

10/10 – Uitstekend

Kan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Josh - Reception Team Leader op 28 dec 2023
Thank you for your 10 out off 10 review.It is much appreciated.

10/10 – Uitstekend

Nervine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very lovely and newly renovated. The staff were nice and respectful and the room spacious and very clean
1 nacht verbleven in december 2023
Reactie van Josh - Reception Team Leader op 28 dec 2023
Thank you for your review! It is much appreciated.Kind regards,

10/10 – Uitstekend

Yogesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff
1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 25 dec 2023
Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind Regards

6/10 – Redelijk

June

1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 25 dec 2023
Thank you for taking the time to leave a rating. I would welcome an email with more information.Kind Regards

10/10 – Uitstekend

Naseem

1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 25 dec 2023
I am so pleased you enjoyed your stay and rated us 10 out of 10 thank you.Kind Regards

10/10 – Uitstekend

Hiren

Reisde met familie
Positief: Voorzieningen
Really nice hotel. Well located in Solihull city centre. Lovely big room. Pool etc were great with great staff. Great breakfast. Small gripe regarding breakfast we were not advised some items were chargeable, but aside from that all was good!
1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 31 dec 2023
I am so pleased you enjoyed your stay, we look forward to welcoming you back soon.Kind Regards

6/10 – Redelijk

Allan

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Average at best
The hotel is a bit dated and “well worn”. The breakfast was average. The most annoying part was a few condescending, judgmental remarks because i was in work clothes even though my room was bought and paid for just like everybody elses. Poor really.
1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 22 dec 2023
I am sorry your stay did not meet your expectations.I will share your comments with the management team for review.Kind Regards

8/10 – Goed

Steven

1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 12 dec 2023
Thank you for taking the time to leave a rating, it is much appreciated.Kind Regards

10/10 – Uitstekend

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good central location that made it easy for us to travel around the area including Leamington Spa, Warwick and the National Motorcycle museum
2 nachten verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 11 dec 2023
I am so pleased you enjoyed your stay, we look forward to seeing you again soon.Kind Regards

10/10 – Uitstekend

I'be

1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 11 dec 2023
I am pleased you enjoyed your stay and rated us 5 out of 5 thank you.Kind Regards

8/10 – Goed

Nicola

1 nacht verbleven in december 2023
Reactie van Sarah Mallard Front Office Manager op 5 dec 2023
Thank you for leaving a rating it is appreciated.Kind Regards

10/10 – Uitstekend

Janet

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and area
The bed was so comfortable. Lovely room and hotel. Breakfast was really good too. The iron was in a very poor state and water just leaked everywhere from it. It was a prompt service to change it but unfortunately it was a similar replacement-just do your ironing if needed the evening before so it can dry! Everything else was really good and would recommend and I would stay again
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 5 dec 2023
I am pleased you enjoyed your stay with us. I will share your comments with the Housekeeping Manager so she can look in to this.Kind Regards

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was very good but we were given a room next to the lifts which could be heard going up & down in the night and people talking as they came out. The breakfast was very good as was the service at dinner and breakfast.
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 28 nov 2023
I am so pleased you enjoyed your stay, I am sorry you was disturbed by lift noise. I have noted this on your profile to allocate a room away from the lifts for future reservations.Kind Regards

6/10 – Redelijk

June

1 nacht verbleven in november 2023
Reactie van Josh - Reception Team Leader op 16 dec 2023
Thank you for your review, I would welcome an email if you would like to discuss more.Thank you

10/10 – Uitstekend

Stefan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 23 nov 2023
I am pleased you enjoyed your stay and scored 5 out of 5.Thank you.Kind Regards

10/10 – Uitstekend

Keith

1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 14 nov 2023
It is great that you enjoyed your stay with us and scored 10 out of 10.Kind Regards

10/10 – Uitstekend

Gerald

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a few miles from nec and has safe overnight parking. Surprised by star rate and the price tag. It’s perfect for the centre of Solihull or even if you want to taxi into town. We had a bar meal in the evening. I thought a little expensive but eating it. Well worth it. Really good nights sleep for us both. We found tucked at the top of the fridge a bowl of salad. Looked lovely but easy to miss just had to make sure I wasn’t charged for it. Breakfast a little confused hot drinks bought to the table buffet style help yourself we weren’t fully informed. If we’re that way again it’s a definite stay. On booking in I declined on sister hotels think I should have ticked that box Well done all of you. 142 11/11/23
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 13 nov 2023
I am so pleased you enjoyed your stay with us. I will share your comments with the breakfast team for review.Kind Regards

10/10 – Uitstekend

Wayne

1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 8 nov 2023
I am so pleased you enjoyed your stay and scored 10 out of 10.Kind Regards

10/10 – Uitstekend

Laura

1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 7 nov 2023
I am so pleased you enjoyed your stay, we hope to welcome you back soon.Kind Regards

8/10 – Goed

R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Pleasant and met our expectations.
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 5 nov 2023
I am so pleased you enjoyed your stay.Kind Regards

10/10 – Uitstekend

Kulwinder

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Really lovely hotel, perfect for a one night stay as we attended an event there
1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 5 nov 2023
I am so pleased you found the hotel lovely and scored 10 out of 10 thank you.Kind Regards

6/10 – Redelijk

Craig

1 nacht verbleven in november 2023
Reactie van Sarah Mallard Front Office Manager op 5 nov 2023
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

10/10 – Uitstekend

Hayley

1 nacht verbleven in oktober 2023
Reactie van Sarah Mallard Front Office Manager op 1 nov 2023
I am pleased you enjoyed your stay and scored 10 out of 10 thank you.Kind Regards

10/10 – Uitstekend

Georgina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel in convenient location
Really comfortable and convenient hotel. Good breakfast included and all aspects were clean and well maintained
1 nacht verbleven in oktober 2023
Reactie van Sarah Mallard Front Office Manager op 30 okt 2023
Thank you for your lovely review and scoring 10 out of 10.Kind Regards

10/10 – Uitstekend

Amandeep

1 nacht verbleven in oktober 2023
Reactie van Sarah Mallard Front Office Manager op 31 okt 2023
Thank you for your 10 out of 10 review it is appreciated.Kind Regards

10/10 – Uitstekend

Deeba

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband, two children aged 4 and 7, and I stayed at the Crowne Plaza Hotel for 3 nights during the October half term holiday. From the moment we walked in, we were greeted by the warm and friendly members of staff, and this level of customer service continued throughout our stay. We stayed in one of the executive rooms which was spacious yet cosy. My children absolutely loved the swimming pool. The breakfast was great and again the staff in the restaurant couldn’t do enough. We will definitely be returning to this hotel and recommending it anyone else visiting Solihull!
3 nachten verbleven in oktober 2023
Reactie van Sarah Mallard Front Office Manager op 29 okt 2023
What a lovely review thank you, I will share with the team.We hope to see you back soon.Kind Regards

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Sarah Mallard Front Office Manager op 29 okt 2023
Thank you for your 10 out of 10 score, I am so pleased you enjoyed your stay.Kind Regards