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Beoordelingen van DoubleTree by Hilton Coventry Building Society Arena

4 out of 5
DoubleTree by Hilton Coventry Building Society Arena
Pheonix Way, Coventry, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 228 van 503 beoordelingen" "
Gastenscore: 8 - Goed. 157 van 503 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 503 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 503 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 503 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Theo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slapen in een stadion
Mooi hotel gelegen in het stadion Ricoh Arena. Wij hadden een kamer met uitzicht op de binnenzijde van het stadion. Ruime kamer, uitstekende bedden. Uitgebreid Engels ontbijt.
1 nacht verbleven in maart 2019
Reactie van Guest Relations op 26 mrt 2019
Dear Theo, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you enjoyed your stay with us. The team was very pleased to read your comments. We look forward to welcoming you again in the near future. Kind regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2019
Reactie van DoubleTree Ricoh Arena op 4 apr 2019
Thank you for sharing your experience with us. I am sorry to hear that your stay didn't meet your expectations. Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heel vriendelijke staf, zeer netjes. En kamers prijs/Quality ook in orde.
1 nacht verbleven in maart 2018
Reactie van Patryk Wildangier op 11 mrt 2018
Dear Guest, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you enjoyed your stay with us. The team was very pleased to read your comments. We look forward to welcoming you again in the near future. Kind regards, Patryk Wildangier Reception Manager

2/10 – Ontzettend slecht

claire

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom had brown stains in the sinkand around plug hole Shower was moldy and dirty Bathroom door was broken on the bottom of the wood Bedroom floor had a massive stain in the middle of it The lift didnt work the whole weekend we were there and staff didnt care or help and we had a person with us with limited mobility We payed a premium to stay in a Hilton and the nova hotel was £200 cheaper with cleaner snd better rooms So disappointed with our stay for our corporate herbalife event Wpuld expect a refund it was so bad
2 nachten verbleven in april 2024

8/10 – Goed

Narinder

5 nachten verbleven in maart 2024

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arena attached to hotel
1 nacht verbleven in maart 2024

6/10 – Redelijk

Carl

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Staff were lovely and very accommodating and the price seemed good but the room wasn’t particularly clean. Dust everywhere, stains on carpet, dirt and mould in bathroom and tomato sauce on tv remote. Room itself was spacious and facilities good, just let down a little. Breakfast had a good choice and service good but all the hot food (except sausages) was lukewarm at best.
1 nacht verbleven in maart 2024

8/10 – Goed

Inderjit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was told parking is available but I wasn't informed that I had to pay £10. This wasn't a problem but I wish I was informed beforehand.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Hazel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Rebecca

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No rooms with shower available so moved hotels and no offer to pay for taxi. Member of staff on duty was lovely and went out their way to try and help though. Expected more from the Hilton and had to pay out £35.00 in taxi fares.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Medi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely clean hotel with very friendly staff. The room was modern and very comfortable. Only complaint was the distance from the stairs/lift to the room but that is only a minor downside.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and friendly staff
1 nacht verbleven in februari 2024

8/10 – Goed

S

Slightly higher than a good ibis hotel, pictures were a little deceiving and cleanliness was not as good as stated in the description. Nice room layout and comfortable bed.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Noise coming from the warehouse or company opposite the car park. Central heating system not functioning properly, had to ask for electric heater
1 nacht verbleven in januari 2024

6/10 – Redelijk

Dave

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Stiff parking costs, noisy room heating, noisy neighbours, curtains falling off their runner. Below double tree usual standard. Great staff and a superficially nice room let down by niggles
1 nacht verbleven in januari 2024

10/10 – Uitstekend

julian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

4/10 – Matig

Mark

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ionut Gabriel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place to stay over night!
I just enjoyed the stay at the hotel, all conditions provided. You basically have everything you need, all the comfort you’re looking for when travel.
1 nacht verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointing
For a Hilton I was disappointed. The shower had no hot water and when we raised it we were told somebody would have a look - they never did. As for parking… it took ages to get out of the car park as there was an event on at the stadium, and we were warned by reception that we may get a letter in the post with a fine but to mention we were guests at the hotel!!
1 nacht verbleven in januari 2024

8/10 – Goed

Paul

Positief: Voorzieningen
I don’t like the dry air heating on while I am sleeping ,so I was cold in bed.
1 nacht verbleven in januari 2024

8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mixed Feelings
We stayed because we went to watch a football match, our first night was perfect as The Ardencote Bar was open, service was excellent and food was nice, staff excellent and friendly. After the match we tried to get in the Bar again but it was packed which is fair enough after a match had finished but the other Bar in the building closed and would not serve us, we went back to our room and showered and went back down an hour later as we wanted a drink, it was still busy but you could get to the Bar, then it kicked off as Coventry fans started fighting amongst themselves, we were asked for our safety to move in to reception and wait for them to close and reopen once they had cleaned up, again staff were excellent and we got a free drink. We went back in after an hour or so but then they closed up at 8pm so we had to go back to our room and order food in which was a shame, perhaps our fault slightly as we don’t like to eat too early. My only complaint if it is, is if you have a bar area in the Hotel next to reception please have it open for residents, even if there is only one member of staff on it won’t cost much to keep it open. Apart from that Room was excellent.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

MO

1 nacht verbleven in december 2023

4/10 – Matig

Tim

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Mediocre
Staff were unhelpful when I made a complaint in relation to the iron innthe room staining my garment.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Titilayo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful
2 nachten verbleven in november 2023

10/10 – Uitstekend

Lynzi

2 nachten verbleven in november 2023

6/10 – Redelijk

Richard

1 nacht verbleven in november 2023

10/10 – Uitstekend

Claire

1 nacht verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid
No transparency about the parking
I was in a room just by a stairwell it was so loud the whole night every time the door shut through the night. My room was so far from the reception and nothing was mentioned to me if they had I would of told them its a struggle for me to walk that far with my bags.
1 nacht verbleven in november 2023

6/10 – Redelijk

Piergiorgio

Zakenreiziger
Negatief: Netheid, comfort kamer
Mai più in questo hotel
Camera ampia ma non pulita (ho trovato sporco per terra in vari angoli). Bagno ampio ma male organizzato: nessun gancio per asciugamano vicino alla doccia o al lavandino, appesi in un angolo dietro alla porta. La vasca/doccia (soluzione di per sè poco comoda) non drenava l'acqua: la piletta non mostrava otturazione ma l'acqua rimaneva nella vasca/doccia. Le camere sono disposte su pochi piani molto estesi per cui ho dovuto camminare molto tra reception e la mia camera. Per di più, ascensore non funzionante (per fortuna avevo 1 solo piano da salire/scendere). Di certo non tornerò più in questo hotel ...
1 nacht verbleven in november 2023

4/10 – Matig

Eugene

Zakenreiziger
Negatief: Personeel en service
Not great
I stayed 3 nights, the lift wasn’t working the whole weekend, walked up the 3 flights of stairs and my keycard wouldn’t work, had to go down, the man on reception didn’t seem bothered that I had to climb the stairs again, he just said, oh maybe your card key was next to your phone! No it wasn’t! The kettle was leaking too!
3 nachten verbleven in november 2023

8/10 – Goed

Rayad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and spacious
Room was nice and spacious, clean and comfortable. Room was far from reception and felt like I was walking for hours to get there. Also lift was out of order. Adding the distance from the carpark to the hotel we struggled as my wife has issues with her feet.
1 nacht verbleven in november 2023

4/10 – Matig

Andrew

Reisde met familie
Positief: Netheid, comfort kamer
All abit underwhelming
Greeted by a bunch of pissed footy fans Lift mostly broken (only 1 lift) Reception staff were stressed and did their best but they should have had more staff. Some of the rooms / bathrooms need attention
2 nachten verbleven in oktober 2023

8/10 – Goed

Claire

Reisde met familie
Positief: Netheid, personeel en service
Car park felt unsafe and the outside of the hotel felt unsafe.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Sunny

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Matthew

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty good, large rooms, good view of football pitch. A/C would not work in room, so quite warm, could not be fixed, so had to get reception to open sliding doors, Health & safety reasons, could only be opened 6 inches and locked in place.
1 nacht verbleven in september 2023

4/10 – Matig

Stewart

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hot water in shower. Got moved room - aircon broken. Could do with more than one member of staff for it's size. A bit tired
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Vinod

Reisde met familie en kleine kinderen
The hotel was very dark, except for the reception area. Room window was smaller than a normal bathroom window...very dark room. Our room's floor was making noise when you just walk on it...feels like a cheap motel room. It's no way near to Hilton's standard.
2 nachten verbleven in september 2023

6/10 – Redelijk

Joshua

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

8/10 – Goed

CRAIG

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in september 2023

4/10 – Matig

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Neil

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Great hotel in a good location. Would use again. Breakfast area could be in a better location but a good breakfast available.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

David

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dont bother if in a wheelchair.
As a disabled traveller who had booked an accessible room I was shocked at what I found. Firstly the accessible rooms are approximately 200yrs away from the lifts. No PEEP was done on arrival either. Then the terrible design of the room didnt allow for my wheelchair to get past the bed to enable me to fully enter the room. I had to wait for house keeping to come and remove some furniture, to then move the bad to make the room at least somewhat accessible. To complete the farce the accessible room didnt even meet the minimum legal requirements in terms of space or having a pull cord by the bed. Also asked for a call back from the hotel manager which never came.
1 nacht verbleven in september 2023

8/10 – Goed

Sandra

1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel. Inside the Ricoh Arena stadium.. Big rooms and good breakfast choice. Quite a long walk from reception to the rooms
1 nacht verbleven in augustus 2023

4/10 – Matig

alistair

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
hotel could have been much better
we booked 4 rooms in the hotel and none of the air condition units in the room worked, we were provided large tower fans that were really useless as it just circulated warm air. no option to open the window as they are fixed closed. the gym is also really underwhelming, cables didnt work, only cardio equipment and some smaller weights
1 nacht verbleven in augustus 2023

4/10 – Matig

ajay

Negatief: Staat van de accommodatie en faciliteiten
rooms were so far from reception entrance and exit also lifts, had a mezanine floor to rooms with a disabled person very difficult was not informed at time of booking ,no electics working at all 2nd room
2 nachten verbleven in augustus 2023

8/10 – Goed

Thomas

Reisde met partner
This hotel is very nice but to get to your room is about a 10 minute walk and had to climb up stairs as well as a lift You have to pay £8.00 to park your car in the car park
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

shakeel

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was no hot water in shower in both rooms
1 nacht verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful time, the kids loved it
1 nacht verbleven in augustus 2023