10/10
I would like to commend the front desk staff member (Young Gentlemen) who checked me in on 19 July 2025 at 1:30 PM. He was courteous, respectful, and provided excellent service, accommodating my request and even allowing me to choose my preferred room.
His professionalism and warm hospitality truly stood out — far exceeding the service I’ve experienced at other Crowne Plaza IHG hotels during my travels from London to Birmingham to Glasgow as an Asian guest.
A big thumbs up to him for a job well done. I will definitely recommend Genting Hotel Resort World Birmingham to my friends and fellow travellers.
Philip
1 nacht verbleven in juli 2025