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Beoordelingen van Himley House Hotel by Greene King Inns

3 out of 5
Himley House Hotel by Greene King Inns
Stourbridge Road, Himley, Dudley, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 69 van 259 beoordelingen" "
Gastenscore: 8 - Goed. 96 van 259 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 259 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 259 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 259 beoordelingen" "

7,8/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Greg

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
No tv, no discount to say sorry and service was terrible in the restaurant
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

NICHOLAS

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

4/10 – Matig

Stevie

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Once bitten twice never again useless internet
Stopped before but thought everybody deserves a second chance but sorry youve blown it very very dated upstairs downstairs looks quite nice. And one basic must have now a days is internet and the dont have it
2 nachten verbleven in november 2023

8/10 – Goed

Jenny

Positief: Netheid, personeel en service en comfort kamer
The hotel was clean and comfortable. However, is very dated and needs some updating doing. There is damp in the rooms and the bathrooms definitely need an update.
1 nacht verbleven in november 2023

4/10 – Matig

Paul

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
A lack of reinvestment over the years is begining to show a rose losing its petals gold losing it's lustre. Remembering it from years ago i think it's a shame
1 nacht verbleven in november 2023
Reactie van Mary Barrett op 6 nov 2023
Hello Paul the hotel is due to shut the 19th November for essential works, Ready for our refurb next year.We hope on your return the roses petals have returned

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was visiting relatives and the hotel Is comfortable and convenient The staff are friendly and helpful and there is ample parking .
1 nacht verbleven in oktober 2023
Reactie van Mary Barrett op 29 okt 2023
Thank you Margaret for this lovely review.

4/10 – Matig

Kerry

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Mary Barrett op 21 okt 2023
Hello Kerry thank you for the review we would like to find more information about why you have scored us this score please?

6/10 – Redelijk

C

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ok for one night
Room was very tired and windows rotten and not closing properly (room 9) lighting was inadequate and mattress was well worn. Bathroom was tired but the shower was very good
1 nacht verbleven in oktober 2023
Reactie van Mary Barrett op 15 okt 2023
Hello C, Thank you for the review, We are due to close the hotel in the next few weeks for essential works.

4/10 – Matig

Mark

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Only book if all others are full
Needed a last min hotel. Clean but dated Food average , some staff were helpful Free parking No night porter on when i checked out at 0500
1 nacht verbleven in oktober 2023
Reactie van Mary Barrett op 13 okt 2023
Hello Mark, Thank you for the review.The night port is always on sight. We do not have a receptionist and guest are advised on booking on how to get a staff members attention when needed as we are staffed 24/7, so there is always someone ready to help. We are currently awaiting confirmation dates for our major refub to happen

8/10 – Goed

Jason

1 nacht verbleven in september 2023
Reactie van Mary Barrett op 29 sep 2023
thank you for the review

10/10 – Uitstekend

Lady Ruth

1 nacht verbleven in september 2023
Reactie van Mary Barrett op 18 okt 2023
Thank you Ruth for this reivew

2/10 – Ontzettend slecht

Andi

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Mold, Old and Dirty
Mold, Old and Dirty, never again…
2 nachten verbleven in september 2023
Reactie van Mary Barrett op 24 sep 2023
Thank you for your feed back we are currently awaiting confirmation dates for our major refurb to happen

6/10 – Redelijk

marc

Positief: Personeel en service
Nice staff, tired rooms and so hot although won't be an issue most of the year
1 nacht verbleven in september 2023
Reactie van Mary Barrett op 9 sep 2023
Thank you Marc for the review. We are currently awaiting confirmation dates for our major refub to happen

10/10 – Uitstekend

martin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Single night business stay over
A single night and a hidden gem for food, the hotel is very quirky as it is an old building but the rooms are nice and clean. The evening meal menu was very plentiful and my meal was extremely well cooked and tasty, the full English brekkie was beautifully cooked too There is a lovely park about a quarter mile walk away
1 nacht verbleven in september 2023
Reactie van Mary Barrett op 7 sep 2023
Thank you Martin for this lovely review.We love reading them and we hope to see you again soon.Many thanks

8/10 – Goed

Marion

1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 2 sep 2023
Thank you Marion for the review

4/10 – Matig

Michelle

1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 28 aug 2023
We would Love to understand why the score is so low if you would like to get in contact so we can discuss that would be great Kind Regards

10/10 – Uitstekend

Jade

1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 23 aug 2023
Thank you Jade for the review

2/10 – Ontzettend slecht

Rochdi

2 nachten verbleven in augustus 2023
Reactie van Mary Barrett op 10 sep 2023
Hello Rochdi, Please let us know how we can improve as we apricate every bit of feed back we receive

2/10 – Ontzettend slecht

PETER

1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 19 aug 2023
How could we improve?Please get in touch with us as we would love to hear your suggestionsWe are awaiting confirmation date for our refurb

8/10 – Goed

Susan

1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 19 aug 2023
Thank you for a great review

8/10 – Goed

William

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
One night at a good price. Room facilities good decoration of the hotel looking tired and in need of some TLC
1 nacht verbleven in augustus 2023
Reactie van Mary Barrett op 14 aug 2023
Thank you for the review we are currently awaiting dates for confirmation on our refurb

8/10 – Goed

Stewart

There was a couple of irritating matters but by speaking personally to the manager these were quickly resolved. Far better to speak to management than just moan on these sites My whole stay was very enjoyable with friendly and helpful staff.
4 nachten verbleven in juli 2023
Reactie van Mary Barrett op 3 aug 2023
Thank you for the review, And yes please always speak to one of the team as we will always try and help and making sure you have a wonderful stay.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Mary Barrett op 31 jul 2023
Thank you Frank for the review

6/10 – Redelijk

Mark

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is in need of refurbishment.,the overall building especially upstairs in the accommadation is of a poor quality and shabby. Some of staff do not respond when you enter the breakfast area there were four member sitting at a table and it waxs some time before one of them acknowledge us,this is not the experience we 2wish to have. I would rather pay a higher rate a d have better accomadation.
1 nacht verbleven in juli 2023
Reactie van Mary Barrett op 24 jul 2023
Thank you for the review we are currently awaiting dates for our refurb.We are sorry to hear you did not have a very good experience for breakfast and that this is not our normal standard and will look into this.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dated
Very dated rooms, couldn’t find a wall with out a mark, stain or some sort of damage. Service slow with staff overworked. One socket in the room with very low voltage, struggled to charge my laptop to 50% over 8 hours.
2 nachten verbleven in juli 2023
Reactie van Mary Barrett op 21 jul 2023
Sorry you did not have a good experience please feel free to email us so we can discuses this further if you like?We are currently awaiting dates for our refurb and hopefully all your issues will be fixed during this time, and we Hope you will return once the refurb has happened

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service
Not a bad venue. Bit tired, but nothing major. Think it needs to be advertised that certain rooms are noisy due to traffic outside. The windows need upgrading
1 nacht verbleven in juli 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the review, We are due a refurb and are awaiting dates to be confirmed

8/10 – Goed

Jim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It met my needs for a one-night stay in the area. A comfortable room and good breakfast choice.
1 nacht verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the review

4/10 – Matig

Jay

2 nachten verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
We appreciate all reviews and appreciate if you could help us by giving feed back on what we can improve on.

6/10 – Redelijk

Anthony

Zakenreiziger
Seen better days
One night stopover, with local visit nearby next day. Tired old place, seen better days, creaking all over the shop. Staff seemed thin in the ground. Service not the best but food was decent enough and reasonably priced.
1 nacht verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the review, we are currently waiting for confirmation on our refurb dates

6/10 – Redelijk

Edmund

1 nacht verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the review

8/10 – Goed

Martin

1 nacht verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the review

10/10 – Uitstekend

Jon

1 nacht verbleven in juni 2023
Reactie van Mary Barrett op 20 jul 2023
Thank you for the 5 star review

6/10 – Redelijk

Jonathan

Positief: Netheid, personeel en service
Polite staff, sadly letting rooms need updating
Hotel rooms are very tired badly bk need renovation. We booked a superior room which was in need of refurbishment- dated bathroom and room needed decorating. Tea and coffee hadn’t been refilled just poor attention to detail. On the positive side carpark spaces were plentiful and breakfast was good. Staff were friendly and polite. Stayed as we were attending a wedding reception across the road and it was convenient but would not stay again unless the rooms were updated. The pub and restaurant were tastefully renovated but sadly not the letting rooms.
2 nachten verbleven in mei 2023
Reactie van Mary Barrett op 20 jul 2023
Hello, sorry to hear you didn't enjoy your stay, we are currently waiting for confirmation on our refurb dates, for hotel and restraint. we would love for you to come back and give us another go

8/10 – Goed

david

Reisde met een groep
Positief: Personeel en service, comfort kamer
2 nachten verbleven in april 2023

6/10 – Redelijk

Lynne

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very worn out. Staff very disinterested
1 nacht verbleven in april 2023

6/10 – Redelijk

christian, long eaton

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Stayed here on business recently as everywhere close by was booked. It's a bed with a bathroom. That's about it really.
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Deborah

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Avoid like the plague
This was a one night stay for convenience. Rooms were very basic but functional. There was a couple having loud sex in the room next door for about an hour on the morning prior to check out. It was so depraved and sick.
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

craig

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Alistair

1 nacht verbleven in maart 2023

8/10 – Goed

jonathan c

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
Lovely hotel excellent service and food room was a little cold unfortunately but rest of hotel lovely warm and cosey all in all lovely stay just a little let down by the temperature in the room
3 nachten verbleven in februari 2023

8/10 – Goed

Sue

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

IAN

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is tired and in need of refurbishment
The hotel is looking very tired and in desperate need of refurbishment. I was initially given a room in an outbuilding on the car park - which I duly refused to take as I felt security and the standard of the room was not fit for purpose. The shower required a flight of steps to reach it and the room was not very clean or well presented . I was subsequently given a room at the front of the hotel with a four poster bed. Though this room was much better it still was not of a good enough standard. The staff were very helpful and it’s obviously not their fault but I would not stay at this hotel again.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great value for money
great value for money Nice staff Lots of choice for breakfast Lovely Full English! I was in the cheapest rooms - they are a little tired, but very clean and everything works
2 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Chris

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
AVOID
This Hotel is in serious need of refurbishment and an update. The entrace door looked like it was about to fall off. The windows were rotten and mouldy, the ceiling had mould on it and the bathroom was a disgrace. Sink was cracked etc. I stay away for business on a regular basis and often in Greene King Pubs, but this one is the worst....I wont stay again.
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A definite miss
From the moment we arrived walking through the maze of the pub to find the front desk unmanned, we knew this place was not specialising as a hotel. The directions to the room could have been done with a guide in the darkness. The room was really underwhelming. A TV so high up at an angle that you have to lay on the uncomfortable beds. No heating, just a small portable fan heater. The lack of plug sockets that means you choose between warmth, boiling the kettle or charging/using your items. The bathroom just reeked of unclean. My wife is post transplant and staying here would have put her health at risk. So our stay of 30 minutes was mostly spent booking another hotel. Never have I ever not stayed somewhere I have paid and booked, dropped the keys straight back off and told the manager we were not staying because of the conditions. Didn't bat an eyelid, no apologies, nothing. Not even shock, like it was expected. Pub looked nice, definitely all the eggs lay in that basket.
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Kim

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel in a good location
Spent a couple of nights at this very impressive hotel. The staff were very friendly and helpful. The room was a double on the top floor with an en-suite. Very clean and peaceful. I would imagine the building was quite old as the floors were a bit uneven, no doubt due to some old and uneven timbers. There was a large area for parking and quite a nice small lake outside. The only issue although no fault of the hotel is the access to & from the hotel from what is a very busy A449 Stourbridge Road. Location is very good; not too far from Wolverhampton & Dudley.
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
The hotel room was basic but clean and comfortable . It was warm too. The breakfast was superb. The staff were brilliant and could not do enough to Be helpful. I will stay there again
2 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Eleanor

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front of house is ok but my room in the annexe was grotty: not heated when I arrived in the afternoon with freezing temperatures outside, all radiators were off, the towel rail electrics looked unsafe and didn’t work, the walls in the hall were crumbling and window frames had rotted, so the bathroom window couldn’t close. Terrible.
2 nachten verbleven in december 2022

10/10 – Uitstekend

Matthew

1 nacht verbleven in december 2022