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Beoordelingen van Holiday Inn Coventry M6, Jct.2, an IHG Hotel

4 out of 5
Holiday Inn Coventry M6, Jct.2, an IHG Hotel
Hinckley Road, Walsgrave On Sowe, Coventry, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 273 van 605 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 605 beoordelingen" "
Gastenscore: 6 - Redelijk. 61 van 605 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 605 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 605 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goede locatie
Dicht bij de grote wegen en eet- en uitgaangelegenheden
3 nachten verbleven in oktober 2018

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for an overnight stay.
1 nacht verbleven in april 2024
Reactie van James Massey op 29 apr 2024
Sharon, Thank you for your review. I hope you enjoyed your stay and we look forward to welcoming you back again in the future. Regards, James

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good breakfast Not so good, bed very soft, pillows solid, not having our included mini bar restocked, being put next to the air conditioning fans when asked for a quiet room, AC in room not efficient, paying extra for parking.
2 nachten verbleven in april 2024
Reactie van Julia op 23 apr 2024
Dear Michael,thank you for taking the time to review your recent stay and provide us with some feedback. Please accept my apologies on the inconveniences that were caused during your stay. We aim to make your stay as comfortable as possible and we are always more than happy to help if needed. Please let us know next time if the room is not to your liking and we will find a solution for you.We look forward to welcoming you back.

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, good value, excellent breakfast and really friendly staff
1 nacht verbleven in april 2024
Reactie van Julia op 22 apr 2024
Dear James, thank you for your feedback.Im glad you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gutes Hotel. Etwas ab vom schuss
3 nachten verbleven in april 2024
Reactie van Julia op 19 apr 2024
Dear Thomas,thank you for reviewing your recent stay with us.We look forward to welcoming you back.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you yo Richard for an excellent check in.
1 nacht verbleven in april 2024
Reactie van Julia op 12 apr 2024
Dear James, thank you for reviewing your recent stay with us.I have passed your praise onto Richard and the team.We look forward to welcoming you back in the nearest future.

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the very friendly welcome at check in, through to equally friendly check out. All the staff are friendly and always smiling. The room was good, large, and comfortable. Breakfast absolutely excellent. Lots of choice, everybody's catered for. There's a couple of supermarkets close by. A pub at the top of the road, The Red Lion, and a well serviced bus to the city centre if needed. My only irritation was some other guests! Why people think it's ok to let their room doors slam, especially later in the night, equally annoying is the need to have loud conversations across the corridors. This is no fault of the hotel. This is just peoples ignorance. Overall though, I would recommend staying at the Holiday Inn. I will certainly stay again.
4 nachten verbleven in maart 2024
Reactie van Julia op 4 apr 2024
Dear Deborah, thank you for reviewing your recent stay with us.We look forward to welcoming you back soon.

6/10 – Redelijk

Daniel

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
My stay was cut short due to my van getting broken into and all my tools stolen. I was parked under a camera close to the entrance. I understand hotel is not responsible for my vehicle but I still had to pay for the room on the last day. Didn’t think much of the hotel customer service. Hotel itself was lovely.
2 nachten verbleven in maart 2024
Reactie van James Massey op 24 mrt 2024
Daniel, Thank you for your feedback. Please accept my apologies that your van got broken into whilst you were staying with us. I believe the team on the day did deal with this for you and since we have submitted CCTV to the police on their request. I have taken you feedback onboard and will share with the team to improve the customer service. Regards, James

10/10 – Uitstekend

Toby

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic venue.
3 nachten verbleven in februari 2024
Reactie van Julia op 4 mrt 2024
Dear Toby, thank you for reviewing your recent stay wit us.We look forward to welcoming you back soon.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access from M6 and nearby locations
1 nacht verbleven in februari 2024
Reactie van Julia op 4 mrt 2024
Dear James, thank you for reviewing your recent stay with us.Im glad you liked our location and we look forward to welcoming you back soon.

8/10 – Goed

Kelly-Marie, Hook

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were friendly & helpful
4 nachten verbleven in februari 2024
Reactie van Julia op 26 feb 2024
Dear Kelly-Marie, thank you for reviewing your recent stay with us.Im glad you found our staff friendly and helpful and we look forward to welcoming you back in the nearest future.

6/10 – Redelijk

Meirion

4 nachten verbleven in januari 2024
Reactie van Julia op 22 mrt 2024
Dear Meirion, thank you for reviewing your recent stay.We look forward to welcoming you back.

8/10 – Goed

Stuart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very good hotel at a sensible price
Apart from the shower needing a bit more power behind it, all good
1 nacht verbleven in januari 2024
Reactie van Julia op 26 jan 2024
Dear Stuart, thank you for your review.I am glad you enjoyed your stay with us. With regards to your comment about the power in the shower, i will let our maintenance know to check on it. Hope to welcome you back soon.

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value for money, vlean and close to motorway
1 nacht verbleven in januari 2024
Reactie van Julia op 16 jan 2024
Dear Richard, thank you for reviewing your recent stay with us. We look forward to welcoming you back soon.

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice, but being a Motorway junction hotel, not much in area understandably, but close enough to the Hospital for my purposes. Noise from televisions in neighbouring rooms could be heard, but I'm sure they could hear mine too, but other than that a very enjoyable stay with very nice food.
1 nacht verbleven in januari 2024
Reactie van Julia op 8 jan 2024
Dear Jonathan, thank you for reviewing your recent stay with us.We look forward to welcome you back soon.

2/10 – Ontzettend slecht

Esther

1 nacht verbleven in december 2023
Reactie van James Massey op 8 jan 2024
Dear Esther, Thank you for bringing the issues you faced to our attention. I believe a member of the management has contacted you regarding your concerns. Regards, James

8/10 – Goed

Farida

2 nachten verbleven in oktober 2023
Reactie van Julia op 18 dec 2023
Dear Farida, thank you for reviewing your recent stay with us.We look forward to welcoming you back soon.

10/10 – Uitstekend

Esther

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Julia op 15 dec 2023
Dear Esther, thank you for staying with us.We look forward to welcoming you back in the nearest future.

10/10 – Uitstekend

Robert

1 nacht verbleven in november 2023
Reactie van Julia op 18 dec 2023
Dear Robert, thank you for reviewing your recent stay with us.We look forward to welcoming you back soon.

10/10 – Uitstekend

Richard

1 nacht verbleven in november 2023
Reactie van Julia op 14 dec 2023
Dear Richard, thank you for staying with us.We look forward to welcome you back in the nearest future.

6/10 – Redelijk

Pamela

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in november 2023
Reactie van Julia op 21 nov 2023
Dear Pamela,thank you for reviewing your recent stay with us .We look forward to welcome you back in the nearest future.

2/10 – Ontzettend slecht

Zeinab

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van James Massey op 19 nov 2023
Dear Mr Zeinab, Thank you for your feedback. Please accept my apologies on this occasion that we did not live up to your standards. If you could provide us with some more detail, this will help us improve in the future. I hope that this was just a one off and we can welcome you back soon with a much better experience. Regards, James

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all staff welcoming and friendly.
1 nacht verbleven in november 2023
Reactie van Julia op 7 nov 2023
Dear Andrea, thank you for your review. Im glad you enjoyed your stay with us and we look forward to welcoming you back in the nearest future.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean fresh room with friendly staff
2 nachten verbleven in oktober 2023
Reactie van Julia op 3 nov 2023
Dear Chris, thank you for reviewing your recent stay with us and your high praise for the staff and room.We look forward to welcoming you back.

8/10 – Goed

Cliana

2 nachten verbleven in oktober 2023
Reactie van Julia op 14 nov 2023
Dear Ciana, thank you for reviewing you recent stay.We look forward to welcoming you back soon.

10/10 – Uitstekend

rich

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice comfy hotel
Really nice hotel with good staff. The restaurant was excellent for breakfast and the hotel in general had a nice buzz about it
1 nacht verbleven in oktober 2023
Reactie van Julia op 23 okt 2023
Dear Rich, thank you for your review. We are thrilled to know you enjoyed your stay with us and are looking forward to welcome you back in the nearest future.

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van James Massey op 8 okt 2023
Suzanna, Thank you for your feedback. I hope we can welcome you back soon. James

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for what I needed. Will stay again
1 nacht verbleven in oktober 2023
Reactie van James Massey op 8 okt 2023
Alexander, Thank you for your feedback. I hope we can welcome you back soon. James

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van James Massey op 3 okt 2023
Julia, Thank you for your feedback. I hope to welcome you back soon. Kind regards, James

6/10 – Redelijk

Lee

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van James Massey op 2 okt 2023
Lee, Thank you for your feedback. We hope to see you soon. Kind regards. James

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience
At the Holiday Inn, the room was relaxing and comfortable. At first we were given what I considered as a tiny room and adjustment was made after we paid extra money to be moved to a much bigger room. The environment was neat but mini bar was empty, the breakfast was contented and delicious. Overall, our stay was good 👍
3 nachten verbleven in september 2023
Reactie van Julia op 26 sep 2023
Dear Patricia, thank you for reviewing your recent stay with us. We are glad you enjoyed your stay and are looking forward to welcome you back in the nearest future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Pleasant but with some drawbacks.
Staff friendly amd helpful. Quiet room. Plenty of power sockets with usb. Wide choice of food for breakfast and dinner. Bed was rather small. Takes a long time to get hot water for a shower, which wastes water. TV was missing several channels .
3 nachten verbleven in september 2023
Reactie van James Massey op 26 sep 2023
Thank you for your stay and feedback. I am glad you found our rooms convenient for your stay. We have had a TV update so this should have fixed the issue. I hope we can welcome you back soon. Kind regards, James

10/10 – Uitstekend

Aziz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in september 2023
Reactie van James Massey op 26 sep 2023
Thank you for your feedback and response. I hope to see you again soon. Kind regards, James

10/10 – Uitstekend

Kerry

1 nacht verbleven in september 2023
Reactie van Julia op 13 sep 2023
Dear Kerry, thank you for your review.We look forward to welcoming you back soon.

8/10 – Goed

Madeleine

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This is an excellent hotel and we have stayed a few times over the years here and also a couple of months ago. We have family in Coventry and my partner is from here. Unfortunately this time there was an issue with the water which no one informed us about until I made a complaint. Hardly anything coming out of the shower or the sink and a long time before it became warm in the sink especially. We were here for a maternal funeral making it not a good time to have any issues. The bar and restaurant were great and Josh in the bar area exceeded expectations in his customer service making it a better experience. All in all worth staying at very peaceful and lots of space and facilities and food Can be ordered around the clock.
3 nachten verbleven in september 2023
Reactie van James Massey op 12 sep 2023
Madeleine, Thank you for taking the time to review us and provide us with some feedback. Please accept my apologies for the water pressure. It was a problem we discovered over the weekend and we now have engineers on site fixing it. I have passed your comments onto Josh, He is a real asset to the hotel and we are very lucky to have him. I hope you will give us another chance to stay with us and that the issues you faced were just a one off. Kind regards, James Massey, Operations Manager

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed in this hotel several times. The rooms are always clean and comfortable. I usually give 5 stars across the board but I gave 4 stars for condition and facilities because the toilet was difficult to the point of impossible to flush. On reporting it to the reception, I was informed that they already knew of the issue but ‘had not got round’ to sorting it. I feel that this was quite an important issue that should have been resolved in between guests.
1 nacht verbleven in september 2023
Reactie van Julia op 11 sep 2023
Dear Joseph, thank you for your feedback. We are glad you found our rooms clean and comfortable .Please accept my apologies with toilet issues, i have escalated this to our maintenance team to be fixed.Hopefully this small misunderstanding didnt spoil your overall stay and we look forward to welcome you back in the nearest future.Best regards,Julia

8/10 – Goed

Sunil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy , clean and really helpful staff
1 nacht verbleven in augustus 2023
Reactie van Julia op 29 aug 2023
Dear Sunil, thank you for your review. We are glad you enjoyed your stay with us and are looking forward to welcome you back soon.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly and polite good secure parking.
1 nacht verbleven in augustus 2023
Reactie van Julia op 27 aug 2023
Dear Peter, thank you for the great feedback.We are glad you enjoyed your stay with us and looking forward to welcome you back soon.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only problem I had was there was no fridge in my room apart from that had an excellent stay & would stay again All staff are excellent many thanks x
5 nachten verbleven in augustus 2023
Reactie van Julia op 18 aug 2023
Dear Susan,thank you for your feedback.We are glad you enjoyed your stay with us and are looking forward to welcome you back soon.

10/10 – Uitstekend

C

1 nacht verbleven in augustus 2023
Reactie van Julia op 8 aug 2023
Dear Guest, thank you for your feedback.We look forward to welcoming you back soon.

6/10 – Redelijk

David

Zakenreiziger
Positief: Netheid, personeel en service
Nothing in the booking process to highlight that there is a mandatory parking fee for parking your car at the hotel.
1 nacht verbleven in juli 2023
Reactie van Julia op 2 aug 2023
Dear David,thank you for choosing Holiday Inn Coventry for your recent stay.Please accept my apologies for confusion with parking fees. We do advertise this information on the popular amenities page, but will add details to the booking process as well.We look forward to welcoming you back soon.Best regards,Julia

10/10 – Uitstekend

Andrew

Good stay
Staff very helpful nice clean rooms. My only issue you can hear room doors closing all the time as they are so heavy and sometimes woke me up
1 nacht verbleven in juli 2023
Reactie van Julia op 2 aug 2023
Dear Andrew,thank you for choosing Holiday Inn Coventry for your recent stay.Please accept my apologies on the noise from the closing doors.We look forward to welcoming you back soon.Best regards,Julia

8/10 – Goed

Lee

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel easy access, plesant staff
1 nacht verbleven in juli 2023
Reactie van Lottie - Revenue Manager op 10 jul 2023
Great to read that you enjoyed your stay with us and the team looked after you!

8/10 – Goed

Geoffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Lottie Stokes op 5 jul 2023
Thanks Geoffrey for your feedback. We hope to see you again in the near future!

4/10 – Matig

Stephen

Reisde met partner
Positief: Netheid, personeel en service
On arrival phone and TV in room did not work, a member of staff arrived to fix the TV but could not do anything about the phone. Walls were paper thin, could hear our neighbours talking loudly until 4am. On departure I asked for a credit but was told nothing could be done as I had booked through Expedia. Not impressed!
1 nacht verbleven in juni 2023
Reactie van Lottie Stokes op 5 jul 2023
Thanks Stephen for your feedback - we take your feedback on board and hope you visit again. Thank you.

10/10 – Uitstekend

Ray

1 nacht verbleven in juni 2023
Reactie van Sarah op 19 jun 2023
Hello, Thank you for taking the time to provide your feedback, it is appreciated and we hope to welcome you again soon. Kind Regards,

6/10 – Redelijk

Hannah E

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Budget at its finest.
Took two members of staff 15 mins to check me in because they couldn't find me on the system. I've stayed here before and not paid for parking so being charged £10 a night was a shock. Friday night was noisy - 1am could hear loud music and people running around in the corridors. Neither bedside light worked.
2 nachten verbleven in juni 2023
Reactie van Lottie Stokes op 6 jun 2023
Thank you for the feedback, we take it all on board and appreciate the time taken to write a review. Thank you, Lottie

8/10 – Goed

Aamir

Positief: Personeel en service
Very friendly staff at reception Thank you
1 nacht verbleven in juni 2023
Reactie van Lottie op 5 jun 2023
Thank you Aamir for you valued feedback. We hope to see you again soon.

10/10 – Uitstekend

Hannah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Lottie op 2 jun 2023
Thanks Hannah! Please do visit us again if you are in the area!

10/10 – Uitstekend

Rachael

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were friendly, made sure we were checked in quickly and breakfast was tasty
1 nacht verbleven in mei 2023
Reactie van Lottie op 2 jun 2023
Thank you so much Rachael for your feedback - it is really appreciated.