Gratis wifi, beddengoed

Beoordelingen van Motel 6 Bessemer, AL - Birmingham

2 out of 5
Motel 6 Bessemer, AL - Birmingham
1000 Shiloh Ln, Bessemer, AL

Beoordelingen

4,8
Gastenscore: 10 - Uitstekend. 48 van 492 beoordelingen" "
Gastenscore: 8 - Goed. 64 van 492 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 492 beoordelingen" "
Gastenscore: 4 - Matig. 100 van 492 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 189 van 492 beoordelingen" "

5,0/10

Netheid

5,8/10

Personeel en service

4,4/10

Voorzieningen

4,6/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Samad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love them especially the owner
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 28 mrt 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

4/10 – Matig

Andrew

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is currently under reconstruction and I keep my can of bug spray handy. One room was heavy in bed bugs so I asked for another. And these are the consequences of cheaper prices.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Twaunta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Gernarro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was cool
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 15 mrt 2024
Dear Guest,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 – Redelijk

Sebastain

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Chelsea

Zakenreiziger
Positief: Personeel en service
Sad I didn't get to see an episode of cops here
"Manager" -do not respond to this with a generic reply. It's very distasteful to see you comment the same reply to every review. So skip mine while you're ahead. Booked a room as we were going through there. Got there about midnight. I have lived in conditions like this, so it was familiar, but never again. People high as hell, hooting' and hollering until 5 am, then I started reading the reviews on this place. Couldn't fall asleep because I was worried I'd have to beat a tweaker for breaking into my vehicle. The room is subpar, had a bed at least to sleep, or try to. Took a shower but didn't feel clean kind of room. No breakfast, but I don't blame them, coffee was offered. The pool looked the best out of everything surprisingly. Didn't use it as we were just headed through and just stopped for rest. Sad I didn't get to see an episode of cops here like the reviews suggest. Would have been entertaining at least.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Jullianne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

4/10 – Matig

Shannon

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty and Disappointing
The first room they gave us had not been cleaned and was filthy. The next room they gave us was not much better. No updates in this Hotel for sure. Also this room was incredibly small. I would not stay there again.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Forrest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just plain bad
Hotel is difficult to figure out how to access. You can see it from the main road but its drive isn't marked. Once there you have to find a parking spot around the building and walk back around to the office for check in. You cannot drive all the way around the building either because the loop has rope and road cones blocking. I walked into the office and waited over 10 minutes before a clerk arrived. There's no bell to ring for service. There's a security guard outside the door that never looked up from playing on his phone the entire time i was in the area. While walking to my room i was solicited by a woman that looked liked she had not slept for about 2 weeks straight. Once in the room i discovered it's floor had soft spots in more than a couple areas i walked. The door had gaps with cold air rushing into the room. The tv didnt work. The beds are mattresses sitting on top of a wooden structures with a sheet and blanket thats not much thicker than the sheet. Floors sink and shower were dirty. The toilet didnt flush and had old remains of toilet paper floating in it. I was tired from my trip and it was late so i wiped the shower with a towel then cleaned myself up and went to sleep. Woke up next morning to a roach crawling on my chest. As i was leaving i was solicited by another woman in the same room as the 1 from the night before. The door was wide open and i got a view of the 1st woman undressed on the bed that made me skip breakfast and lunch. Wont ever go back there.
1 nacht verbleven in december 2023

8/10 – Goed

Carl

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

katherine

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TV stations didnt work, bathroom was outdated and there were bugs
1 nacht verbleven in november 2023

8/10 – Goed

BRIAN, Martinez

1 nacht verbleven in oktober 2023

4/10 – Matig

Dakota

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
I was just not comfortable with my stay at the motel 6. Are room was dirty and the bathroom light was messed. Behind the bed was really dirty. We could literally hear everything through the walls and outside.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
WOW!!! If you enjoy the smell of a blunt w crack this place is for you. Decided to not stay and drive a little further. Long term renters that hang out on stair ways. ! I felt my odds were bad. DO NOT STAY HERE. I didn’t even ask for my money back. Was worth my $100 to get out of there quick
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Iriana

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
overall nice place when u looking for something affordable but they could do better at cleaning a bed big was in my room
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Christina

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Although the night staff that helped me Jason was really nice the hotel was very small it did not have a microwave or refrigerator there was a hit and run literally 30 minutes after I got to the hotel the next day the Hotel was shot up and the police was on the scene when I got home from work it's very ghetto and it's not nowhere that I would advise people to have their kids but it is cheap and if you're not afraid of everybody looking at you as if you're an alien then you're okay
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Chip

Negatief: Netheid, staat van de accommodatie en faciliteiten
Roach was waiting when we walked in. We left
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Chip,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Heidi

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

ZEY'QUISHA

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Victoria

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was dirt on the floor crumbs in the bed
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 28 sep 2023
Dear Victoria,We're sorry to hear about the cleanliness issues you encountered during your stay. This does not meet our standards, and we apologize for any inconvenience it caused. We take your feedback seriously, and we will address this with our housekeeping team to ensure that such issues do not recur. Your comfort and satisfaction are important to us, and we appreciate your patience as we work to improve our services. If you ever encounter any issues during your stay, please don't hesitate to bring them to our attention so that we can address them promptly. We hope you'll consider staying with us again in the future for a better experience.Sincerely,Hotel Manager

8/10 – Goed

Julia

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price, pets stay free, staff was friendly. Need a quiet time. People above me banging and talking loud till after 1am
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 28 sep 2023
Dear Julia,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the affordable pricing, pet-friendly policy, and friendly staff. However, we apologize for the disturbance caused by noisy guests in the room above you. Your comfort is important to us, and we will take steps to address noise concerns more effectively in the future. If you ever encounter such issues during your stay, please don't hesitate to notify our front desk so that we can address them promptly and ensure a more peaceful experience for you. We hope you'll consider staying with us again and enjoying a quieter and more comfortable visit. Your satisfaction is our priority.Sincerely,Hotel Manager

4/10 – Matig

Chadwick

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 12 sep 2023
Dear Chadwick,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Michael

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a bed
First room was occupied, glad I didn't get shot. Second room was smokey with flies everyehere
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 12 sep 2023
Dear Michael,I apologize for the distressing experience you had during your stay. It is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will thoroughly investigate the issues you encountered. Necessary actions will be taken to address them and prevent similar situations in the future. We are committed to ensuring the comfort and satisfaction of our guests, and we appreciate your understanding. We hope you will give us another opportunity to provide you with a pleasant stay. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager

4/10 – Matig

Vickie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 14 sep 2023
Dear Vickie,Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. If you have any specific feedback or concerns you'd like to share so that we can improve, please feel free to let us know. Your input is valuable, and we aim to provide better experiences for our guests in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Matthew H

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Let's start by saying I've stayed here before so I knew what I was expecting room wise and what is advertised is the room I expected, but didn't get. The clerk was rude... The water in the pool looks nice though.
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 5 sep 2023
Dear Matthew H,Thank you for your feedback. Nice to see you liked the pool water. But, I am really disappointed to see your comments regarding your experience. It is unfortunate that mentioned issues caused inconvenience to you during your stay. We care about your experience and I realize your inconveniences. Our team will certainly investigate these points and take corrective steps wherever required. Hope to have the opportunity of seeing you back again in the future for a more positive experience.Sincerely,Hotel Manager

4/10 – Matig

Tamekia

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathroom floor not good, bed boarding wasn't good, and bathroom shower too small.
2 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 28 aug 2023
Dear Tamekia,I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely,Hotel Manager

6/10 – Redelijk

Juan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Front desk excellent
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 31 jul 2023
Dear Juan,Thank you for your kind feedback regarding our front desk team. We are pleased to hear that they provided you with excellent service during your stay. We appreciate your positive comments and look forward to welcoming you back for another exceptional experience in the future.Best Regards,Hotel Manager

10/10 – Uitstekend

Ray

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoying the stay… kept up rooms…!
7 nachten verbleven in juli 2023
Reactie van Hotel Manager op 31 jul 2023
Dear Ray,Thank you for your positive review! We're delighted to know that you are enjoying your stay and that you find our well-maintained rooms to your liking. Your satisfaction is our priority, and we're thrilled that you are having a pleasant experience with us. Thank you for choosing our hotel, and we look forward to continuing to exceed your expectations during your stay.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Mars

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 21 jul 2023
Dear Mars,Thanks for the stay but sad to see the single star. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

6/10 – Redelijk

Laura L

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was courteous but the room I got had unglued baseboards and the door handle was broken. I was too tired from driving all day to change rooms that night so I didn’t ask for a different room. But they should not have assigned a room that wasn’t repaired.
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 19 jul 2023
Dear Laura L,Thank you for your feedback. We apologize for the condition of the room you were assigned. Providing a well-maintained and comfortable space for our guests is essential to us, and we regret that we fell short in this instance. We will address the issues you've mentioned with the unglued baseboards and broken door handle immediately to ensure they are repaired promptly and to prevent similar occurrences in the future. Your comments are valuable, and we appreciate your understanding. We hope you'll consider staying with us again on your next visit, as we would like the opportunity to provide you with a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 – Redelijk

David

Negatief: Personeel en service
Staff was very uncooperative and extremely uninformed, made this a nightmare to book for my brother. Didn't have any idea what was going on. And were very rude to me
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 11 jul 2023
Dear David,My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager

8/10 – Goed

Brandon Andd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 8 jul 2023
Dear Brandon Andd,Thank you for your kind words about our staff. We take pride in providing friendly and helpful service to our guests. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Shuntasia

Negatief: Netheid
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 1 jul 2023
Dear Shuntasia,We apologize for falling short of your expectations during your stay. If you have any specific concerns or feedback, please feel free to share them with us so we can address them appropriately. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Manager

4/10 – Matig

James

Positief: Personeel en service
Negatief: Netheid
This facility was simply "you get what you pay for". It was fine with that consideration: there were moth holes in the blanket. One of the lights over the bed didn't work. There were bugs in the bathroom. I won't stay HERE again, but I'm sure I'll reserve another room somewhere "on the cheap" that will have similar problems
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 26 jun 2023
Dear James,Thank you for sharing your experience with us, and we apologize for the issues you encountered during your stay. It's disappointing to hear that we didn't meet your expectations, and we're sorry for any discomfort caused as mentioned by you. We take the cleanliness and the maintenance of our rooms very seriously. We apologize for falling short in this instance, and our maintenance team will look into the issues you mentioned and address them. We hope that you will consider staying with us again in the future to give us another chance to exceed your expectations. We will work diligently to ensure you have a comfortable and pleasant stay by executing on the feedback you have provided.Sincerely,Hotel Manager

6/10 – Redelijk

Valorie

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Small room and property was run down. Did not feel safe to go to pool which looked nice.
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 7 jun 2023
Dear Valorie,Thank you for taking the time to share your feedback about your recent stay with us. We are sorry to hear that you were disappointed with the size of your room and that our property did not meet your expectations in terms of maintenance. We apologize that you did not feel safe using our pool area. Please know that we have measures in place to ensure the safety and security of our guests. We do hope that you brought your concerns to our attention during your stay, as we would have worked to address them immediately. We appreciate your feedback, and we will use it to help improve our services and facilities. We hope that you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was straight
It was good I came to see my fiancé and stayed in this hotel for the night . The only thing is it’s a lot of traffic in and out and people walking all types of night
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 15 mei 2023
Dear Guest,Thank you for your review and for choosing our hotel during your visit to see your fiancé. We're glad to hear that you had a good stay overall. We understand that busy traffic and pedestrians can sometimes be a challenge, especially during certain hours. We appreciate your feedback and will continue to strive for the comfort and safety of our guests. We hope to have the opportunity to welcome you back again in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Rebecca

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Burn holes in bedding, hair on sheets, floors were dirty, obvious spills that were not cleaned. Property smelt of weed, other guest were VERY loud and walls are paper thin. Overall, dirty, gross, not a place you want to stay! Spend the extra $20 and get yiurself a good night's sleep
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 12 mei 2023
Dear Rebecca,We apologize for the negative experience you had during your stay at our hotel. It is certainly not reflective of the high standards we strive to maintain. We take cleanliness and guest satisfaction seriously, and we are disappointed to hear about the issues you encountered with the bedding, cleanliness of the room, and noise disturbance. We will address these concerns with our housekeeping and management teams to ensure such incidents are not repeated. Your feedback is valuable to us, and we appreciate your honesty. We hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Charleesa

2 nachten verbleven in mei 2023
Reactie van Hotel Manager op 31 mei 2023
Dear Charleesa,Thank you for staying with us, and we are sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused and would appreciate it if you could share more information about what made you dissatisfied during your stay. Our team is committed to ensuring that every guest has a comfortable and enjoyable stay, and we would like to address any concerns you may have. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to make things right. Please feel free to get in touch with us at your convenience and let us know how we can improve your experience with us. Thank you for bringing these concerns to our attention, and we hope to have another chance to serve you in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Shelley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No towels and had to wait 4hrs to get them to us! Roaches running around the room, burnt holes in all the blankets, very dirty and FILTHY outside. We should have been given a full refund!!
2 nachten verbleven in mei 2023
Reactie van Hotel Manager op 23 mei 2023
Dear Shelley,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager

4/10 – Matig

Rafel

1 nacht verbleven in april 2023
Reactie van Hotel Manager op 3 mei 2023
Dear Rafel,Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Our staff is always working to improve the services and we hope you'll stay with us again soon!Sincerely, Hotel Manager

4/10 – Matig

Carl

1 nacht verbleven in april 2023
Reactie van Hotel Manager op 27 apr 2023
Dear Carl,Thank you for taking the time to leave us a review. We're sorry to hear that your stay with us did not meet your expectations. We value your feedback and would like to learn more about your experience so that we can work towards making improvements. Please feel free to reach out to us directly to provide further details. We hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel.Sincerely,Hotel Manager

8/10 – Goed

Cedric

2 nachten verbleven in april 2023
Reactie van Hotel Manager op 15 mei 2023
Dear Cedric,Thank you for staying with us. We hope that you enjoyed your stay and found our service satisfactory, as evidenced by the four stars given to us. If not, please let us know so that we can improve in the future.Best Regards,Hotel Manager

2/10 – Ontzettend slecht

Amy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unpleasant
It was a very unpleasant experience all around. Dirty room, screaming lady in the middle of the night needing help from a guy. Dirty room and holes all in the walls
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 25 apr 2023
Dear Amy,Thank you for sharing your experience with us. We are truly sorry to hear that your stay was unpleasant and that you encountered several issues during your visit. Please know that this is not reflective of the level of service we aim to provide. We apologize for any inconvenience caused by the noise disturbance you experienced during your stay. We understand that it's important to have a peaceful and restful environment, and we apologize that we fell short during your visit. We also apologize for any issues with the cleanliness of your room and the condition of the walls. We take great pride in maintaining our property to the highest standards, and we're sorry to hear that we did not meet your expectations. We take every guest complaint seriously and have already begun addressing these issues with our housekeeping and maintenance teams to ensure that these problems do not happen again. We hope that you will give us another opportunity to provide you with a better experience during your next visit to the area.Sincerely,Hotel Manager

6/10 – Redelijk

Jen

Positief: Personeel en service
The guy that ran the desk was very nice. The property looked bad
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 25 apr 2023
Dear Jen,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our front desk staff to be accommodating and friendly. However, we apologize that the appearance of our property did not meet your expectations during your visit. We take great pride in maintaining our hotel and ensuring that it always looks its best, and we're sorry to hear that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 – Goed

Marsha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was reluctant to book but I could see the sign from my brother’s room at the rehab center. I was really tired and glad there was a place to rest so convenient to UAB West. To my surprise, it was tidy and comfortable. And affordable. Just what I needed when I needed it. I wasn’t necessarily a fan of some of the folk lollygagging on the grounds but I suppose it’s no one’s fault I guess. I was comfortable in the room. I managed to get a good nights rest so I could journey on.
1 nacht verbleven in februari 2023
Reactie van Hotel Manager op 10 apr 2023
Dear Marsha,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our property to be tidy, comfortable, and affordable. We are pleased that our location was convenient for you and that you were able to get a good night's rest. We are sorry to hear that you were not entirely satisfied with some aspects of your stay. We always strive to provide a welcoming environment for all of our guests and we apologize for any inconvenience caused. We appreciate your business and hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Amy

Negatief: Netheid, staat van de accommodatie en faciliteiten
Roach hotel
The room had roaches and was supposed to be non smoking but the smell from smoke was so strong. We had to leave the door to let the room air out. Upon checkout we let the attendant know only to be told we have not been told there was roaches in that room
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 4 apr 2023
Dear Amy,Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for further investigation or verification and necessary actions. If you are planning to stay with us in the near future, please let me know so that I can help ensure that your stay is a good one. I want you to have a positive impression of our hotel. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager

4/10 – Matig

C

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 20 apr 2023
Dear C,Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager