Dear Roger,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Bahman AbbasiyanGuest Service Coordinator

Dear Roger,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we will inform the Chef about breakfast , hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Service Coordinator

Dear HJ, Thank you very much for your feedback. I am sorry to hear that you had issues with the availability of the room. Please do not hesitate to communicate with the hotel to let us know your details and I will investigate further. Best regards, David Terron - Operations Manager

Dear Rens-Jan, Thank you very much for your feedback, we will share your feedback with the breakfast team in order to improve the quality of your services. Best regards

Dear Timo, Thank you very much for your amazing feedback. We hope we can welcome you soon. David Terron - Rooms Division Manager

Dear Ann,We very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Stefanos,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience car park and cleanliness did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time you have been informed that we do not have own car park and we can discount 50 % of in car park NCP no. 2 and no. 3. We, also informed you that you have come to reception up on check out time to get car park QR code to discount your car park fees.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Dear Katsutoshi,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear RanaWe very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear KatieWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Joanna,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.