Dear valued guest, Thank you for taking the time to review our hotel and I would like to apologise for the issues you experienced during your stay. Our dedicated team take pride in working to ensure our guests enjoy their experience of our hotel and I will highlight your comments with our staff to ensure we improve our service. Please be assured we take all feedback on board and we do hope we can welcome you back to our hotel again soon. Very best regardsKaren

Dear Andrew,Thank you for such a great review.It is a delight to know that our dedicated staff made a lasting impression and that our bar and social areas provided you with enjoyable entertainment options. Your appreciation for our strategic location near the O2 academy and the convenience of our underground parking facilities truly warms our hearts. We're also thrilled that the condition of our hotel and the cleanliness of your room contributed to a memorable experience. Please be assured, the comfort and satisfaction of our guests are paramount, and your positive feedback on our room amenities and service quality encourages us to continue our efforts in providing exceptional hospitality. At Pentahotel Birmingham, we pride ourselves on creating a welcoming atmosphere that feels like a home away from home, and we're elated that we succeeded with your stay.We would like to extend our gratitude once more for your kind words and are looking forward to the opportunity to host you again.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Guest,Thank you for positively reviewing your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Karen, Guest Service Manager

Dear Ashley,Thank you for taking the time to share your feedback.Please be assured, we are genuinely disheartened to learn that our accommodations did not meet your expectations, particularly with regard to the room's carpet condition. Our aim is to offer a comfortable and stylish environment for all our guests, and we regret any instance where we fall short of this commitment. We appreciate your kind words about our helpful staff and the high standard of our main reception area. Your feedback is crucial in our pursuit of providing an exceptional experience and please be assured that your comments have been taken on board for further evaluation and action by our team. We are dedicated to maintaining a welcoming atmosphere and high-quality service, and while we cannot alter past experiences, we continuously strive to enhance our facilities and service.We hope to welcome you again in the future. Best wishes,Karen, Guest Service Manager

Dear Asad,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.Kind regards,Karen, Guest Service Manager

Dear Hanane,Thank you for taking the time to share your review.We're thrilled to hear that our property and the quality of your stay were to your satisfaction. Our team is delighted that you've appreciated the cleanliness, condition of the hotel, and the service provided. We also take pride in the amenities we offer, and we're glad they met your expectations. Regarding breakfast, we aim to provide a wide variety of options to cater to all our guests' preferences, including Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, and Kosher choices. We apologize if the selection of teas, including Earl Grey, did not meet your expectations and appreciate this feedback, which we will certainly take on board to enhance our breakfast experience.We look forward to welcoming you back on a future trip.Best regards,Karen, Guest Service Manager

Dear Mandi,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Karen, Guest Service Manager

Dear Phineas,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

Dear Daniel,Thank you for your review.We're delighted to hear that you enjoyed the lounge area and found our staff to be polite; our team strives to provide a welcoming atmosphere for all our guests. It's also great to know that parking was convenient for you, as we aim to ensure easy access for our guests. Regarding the restaurant menu, we appreciate your feedback and will take it on board as we continuously work to enhance our dining options. Please be assured, our housekeeping team upholds daily cleaning standards, and we regret to hear this was not reflected during your initial stay. We would like to clarify that our rooms come with an array of amenities designed for comfort and convenience, as detailed in our information sheet.We hope to have the pleasure of seeing you in the near future. Many thanks,Karen, Guest Service Manager

Dear Stephen,Thank you for this kind review.We're thrilled to hear that our staff made such a positive impact on your stay; our team is indeed dedicated to ensuring every guest feels well taken care of. It's wonderful that the comfort of your room and the quality of the bathroom added to the excellence of your visit. We also appreciate you recognizing our convenient location, which is just a stone's throw away from Birmingham city centre and all it has to offer.We hope to welcome you back soon.Best wishes,Karen, Guest Service Manager

Dear Gary,We thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Karen, Guest Service Manager

Dear Christopher,It's a real reward to receive such a great review.We're delighted to hear you found our staff to be professional and our rooms both sizeable and quiet, a testament to our commitment to comfort and tranquility. It's also wonderful that our lobby's smart design made a positive impression and that our central location added value to your stay. Please be assured that we continually strive for excellence in hotel condition and guest service, and your feedback will be taken on board as we work to maintain and enhance our facilities.We look forward to welcoming you for another pleasant stay. Best wishes,Karen, Guest Service Manager

Dear Daniele.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Karen, Guest Service Manager

Dear Manjeet,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Karen, Guest Service Manager

Naoko様、この度はPentahotel Birminghamをご利用いただきまして、ありがとうございました。朝食の品揃えやお味にご満足いただけたようで、スタッフ一同大変嬉しく思います。レストランスタッフの対応に好印象を持っていただけたとのこと、ありがとうございます。お部屋の広さや設備にも満足していただけたようで、快適にお過ごしいただけたことを嬉しく思います。通常私たちはスタッフの質と態度を高く評価されておりますが、フロントスタッフの対応についてのご指摘は真摯に受け止め、さらなるサービスの向上に努めてまいります。また、周辺環境につきましても、都市の中心部に位置していることから、時には都会特有の状況があるかもしれませんが、当ホテルは多くのバーやレストランに近く便利な立地であると自負しております。またのお越しをお待ちしております。Karen, Guest Service Manager

Dear David,We thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager

Dear Shaun, Thank you for your feedback.We're thrilled to hear that you enjoyed the service at our hotel bar; our team takes great pride in offering a welcoming atmosphere. It's also great to know that you found our rooms to be impeccably clean and comfortable, as we strive to provide a relaxing environment for all our guests. Regarding the breakfast, we appreciate your comments and please be assured that we continuously aim to provide a varied and satisfying breakfast experience. We regret that the temperature and selection did not meet your expectations on this occasion. Your feedback is valuable and will be taken on board as we work to enhance our offerings.We hope to have the opportunity to welcome you again.Best wishes,Karen, Guest Service Manager

Dear Stuart,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you return in the future.All the best,Karen, Guest Service Manager

Dear David,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Karen, Guest Service Manager

Dear Phillip,Thank you for taking the time to review your stay.We're pleased to hear that you found our staff polite and that you appreciated the partial refund offered as a gesture of our commitment to service excellence. Please be assured, we are constantly striving to maintain and improve our hotel condition and amenities, including ensuring the functionality of room features like the TV. Our team works diligently to provide a comfortable and enjoyable stay, and we regret any inconvenience you experienced with the room lock. We take pride in our rigorous cleaning procedures and are glad to hear that this aspect met your expectations to some extent.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

Dear Sir,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

Dear Sara,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes,Karen, Guest Service Manager

Dear Jeremy, Thank you for taking the time to share your feedback.We're thrilled to hear that our prime location and the friendliness of our staff contributed positively to your stay. It's also great to know that our room sizes met your expectations. Please be assured, we typically offer a range of hot food options and room service as detailed in our amenities, and we regret that this was not available during your visit. Rest assured, this does not align with our usual standards and your feedback will be taken on board.We hope that we have the pleasure of welcoming you back in the future. Best regards,Karen, Guest Service Manager

Dear Guest, Thanks for your review about our hotel.We're glad to hear that our staff responded promptly to your concerns and that you found our mattress to your liking, reflecting our commitment to room comfort. It's also encouraging to know that our service met your expectations. Please be assured, we take great pride in our hotel's condition and cleanliness. We have stringent cleaning procedures in place and any deviation from these standards is taken very seriously. Your feedback regarding the room's initial state is concerning and will be taken on board for immediate attention to ensure it remains an isolated incident.We look forward to welcoming you back. Best wishes,Karen, Guest Service Manager

Dear Guest, We appreciate your feedback.Please be assured that the cleanliness of our hotel is paramount, and our cleaning standards are meticulously maintained to ensure a pleasant stay. It's regrettable if this was not reflected during your visit, and we take such feedback seriously to ensure continuous improvement. We understand that the parking rate may seem high, however, it is competitive within the city center area and provides a secure and convenient option for our guests. We are committed to offering good value and amenities, such as our 24-hour bar and entertainment options which include a pool table, darts, and shuffleboard.We look forward to seeing you on your next trip to Birmingham.Best regards,Karen, Guest Service Manager

Dear Inder, Thanks for your comment about your stay.We're delighted to hear that our team's friendly and welcoming attitude contributed positively to your experience, reflecting our commitment to service excellence. It's also wonderful to know that you found the room comfort to be up to your expectations, assuring a restful and enjoyable stay.We would like to address your concern regarding the stain by the mirror. Please be assured that we take the cleanliness of our facilities very seriously. Our stringent cleaning procedures are in place to ensure that all guests are welcomed into a spotless environment. We will take your feedback on board and investigate this matter to prevent such occurrences in the future.We hope to welcome you back again soon.Best wishes,Karen, Guest Service Manager

Dear Louise, We're thrilled to hear that you found our hotel to be lovely and that the room cleanliness, condition, and comfort met your expectations to the fullest. Our team strives to provide an impeccable environment, and your recognition of these aspects is greatly appreciated. However, it seems that our dining offerings did not live up to your expectations, and for this, we truly apologize. We take pride in our Pentalounge's locally sourced menu and 24-hour bar, which are usually highlights for our guests. Please be assured that your feedback regarding the meal and pricing will be taken on board as we continuously seek to enhance our dining experience.We hope we may have the chance to welcome you back in the future. Kindest regards,Karen, Guest Service Manager

Dear Bradley,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Karen, Guest Service Manager

Estimado Leontino,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que encontró nuestro desayuno a su gusto. Lamentamos cualquier confusión con respecto a la factura y entenderemos su preocupación. Por favor, esté seguro de que revisaremos este asunto detenidamente para proporcionarle una explicación clara y asegurar que se rectifique cualquier error. En cuanto a la limpieza y comodidad de la habitación, nos tomamos muy en serio su feedback y lo tomaremos en cuenta para mejorar en estos aspectos.Le enviamos un afectuoso saludo y desde ya, esperamos volver a recibirle muy pronto. Cordialmente,Karen, Guest Service Manager

Dear Craig,Thank you for this positive review of your stay with us.We're delighted to hear you appreciated our hotel's location on the edge of the city center, offering a convenient base for our guests. Our unique 'loft living' style is indeed one of our USP's, and we're glad it resonated with you. Please be assured, we are continuously working on maintaining and improving our room cleanliness and amenities to enhance our guest experience. We're also proud of our team's service, and we're pleased that you rated it highly. We hope that during your stay, you also had the chance to enjoy our 24-hour Pentalounge and our range of games like pool and darts, designed to make your stay more enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

Dear Stephen, Thank you very much for your feedback.We're delighted to hear that you found our service to be excellent, a testament to our dedicated staff's commitment to guest satisfaction. Our lobby area is indeed a highlight, and we're glad you enjoyed the ambiance. Please be assured, we take all feedback seriously and we have noted your comments regarding room 415. Our rooms typically feature double-glazing and carpeting for comfort and noise reduction, and we're concerned to hear about your experience with the window and cleanliness. We will investigate these points thoroughly to ensure our high standards are maintained throughout.It would be a pleasure to see you again on a future occasion. Kind regards,Karen, Guest Service Manager

Dear Guest,Thank you for this review about your recent stay.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karen, Guest Service Manager

Dear Guest, Thank you for leaving a review of your recent experience.We're glad to hear that you found our sheets to be clean and the shower to your satisfaction. It's always encouraging to know that our efforts to provide comfortable amenities are appreciated. We're very sorry to hear about the issues you encountered with the curtains and the parking. Please be assured that we endeavor to maintain all room fixtures in perfect condition and offer clear parking guidance to ensure convenience for our guests. Regarding the thumb tack found, we are investigating this as it is certainly not up to our strict housekeeping standards. We are pleased you noted our helpful service and hope that our staff made your stay more enjoyable.We look forward to welcoming you back on a future occasion. Best regards,Karen, Guest Service Manager

Dear Karen,Thank you for taking the time to provide us with your feedback.We're delighted to hear that you enjoyed the ambiance of our hotel foyer and appreciated the vibe it offers. It's wonderful to know that the convenience of our parking facilities met your expectations as well. Please be assured, we take all feedback seriously and your comments regarding the room comfort and decor have been noted. We strive to provide a relaxing environment and we regret to hear that the bed did not meet your comfort standards. We understand the importance of a good night's sleep and would like to inform you that we offer rooms with larger-than-life beds and premium rain shower heads to enhance the comfort of our guests. For a future stay, you might consider our Penta Plus Rooms, which are located on the highest floor and offer additional amenities such as robes and slippers for extra comfort. We're also glad to hear that you found our breakfast to be satisfactory, and we hope it provided a good start to your day. Your experience is important to us, and we are committed to making continuous improvements to ensure our guests have a pleasant stay.We would be delighted to welcome you back on another occasion.Best wishes,Karen, Guest Service Manager

Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We will be happy to welcome you back in the future. Best wishes,Karen, Guest Service Manager

Dear Karina,We appreciate that you took the time to share your experience with us.We're delighted to hear that our convenient location was a highlight for you, providing easy access to the train station and city center just a short walk away. We understand the importance of a well-maintained environment and will take your comments on board as we plan for future refurbishments. We apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Karen, Guest Service Manager

Dear Bertil, Thank you for your feedback.We are glad to hear that you enjoyed our hotel's location and amenities. However, we regret to learn about the issues you faced with the air conditioning and electricity in your room. Our rooms are equipped with environment-friendly air-cooling systems, and we do provide extra fans upon request. We apologize for any inconvenience this may have caused during your stay. Our team is always available at the reception to assist with any concerns or requests to ensure a comfortable stay for our guests. We have taken note of your feedback and will work towards improving our services.We hope to welcome you again in the future. All the best.Karen, Guest Service Manager

Dear Lesley, Thanks very much for your feedback.We are glad to hear that our staff were exceptional and attentive to your needs, providing you with robes and slippers when requested. We appreciate your understanding regarding the initial confusion with your booking and are happy that you enjoyed the complimentary glass of wine.We apologize for the inconvenience you faced with the TV not working during your stay. Please be assured that your feedback will be taken on board and investigated. We understand that the food and drinks prices may seem high, but we strive to offer a high-quality selection in our Pentalounge. We hope that the positive aspects of your stay, such as our dedicated staff and comfortable rooms, outweighed any negative experiences.We'd love to have the opportunity to welcome you again. All the best,Karen, Guest Service Manager

Dear Yoanna, Thank you very much for your kind review.We are thrilled to hear that you found our location to be very central and convenient for your stay. Our team takes great pride in providing exceptional service, and we are delighted that you felt welcomed and well taken care of during your visit. It's great to know that our staff was able to assist you with storing your luggage and providing a comfortable space for you to wait for your train.We look forward to welcoming you back on a future occasion.Best regards,Karen, Guest Service Manager

Dear James, Thank you for taking the time to share your review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to welcome you back. Best wishes,Karen, Guest Service Manager

Dear Chantelle,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Karen, Guest Service Manager

Dear Guest, Thank you very much for your kind review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team hopes to welcome you back again.Best regards,Karen, Guest Service Manager