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Beoordelingen van The Grand Hotel Birmingham

4 out of 5
The Grand Hotel Birmingham
Colmore Row, Birmingham, England

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 708 van 856 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 856 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 856 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 856 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 856 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Varun

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the hotel itself is near the shopping, bars and restaurants but just enough to be entry on a side street so you can relax a little from the chaos, the only negatives i can think of is getting harassed for change everytime your outside hotel - and for 3 nights that meant almost each time i enter or leave hotel which they should really do something about, and the vegetarian options of room service should be improved a lot and should be all hours for the 5 star level of hotel
3 nachten verbleven in januari 2024
Reactie van Lucas - Guest Services op 10 jan 2024
Dear Varun, thank you for leaving us a review. It's wonderful to hear that you generally enjoyed your stay. I will certainly pass on your comments about the room service that we provide, and I hope we can welcome you back soon.

6/10 – Redelijk

M.M.

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023
Reactie van Kitti Lakatos-Baranyi op 5 apr 2023
Dear Dave,Thank you for taking the time leaving us a review.Kind Regards,Kitti Lakatos-BaranyiReception Manager

8/10 – Goed

Steve

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was likely one of the better hotels in downtown Birmingham. The rooms were not as large as we believed, but nice and clean. Parking is a big problem. We arrived at midnight and were lucky to have found a place outside. We were advised by the front desk staff to park there until the morning and then move the vehicle to a parking garage 5 minutes away. We did that. It was not convenient. Also we were given misinformation by the front desk, that we would be reimbursed once we gave then the paid ticket, upon check out. At check out we were told that we would have been given a discount code, which we weren't and the fact that we had now paid, it was too late.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lucas - Guest Services op 16 apr 2024
Dear Laura,Thank you for taking the time to leave us a rating. I'm very glad you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

8/10 – Goed

Carol

1 nacht verbleven in april 2024
Reactie van Lucas - Guest Services op 25 apr 2024
Dear Carol, thank you for taking the time to leave a rating. I am very pleased to see that you enjoyed your time at The Grand, and I hope we can welcome you back soon.

10/10 – Uitstekend

Brigitte

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vraiment magnifique hôtel, très bien situé. Nous avions le déjeuner inclus, il y avait beaucoup d’options au menu. Super séjour en famille..
2 nachten verbleven in maart 2024
Reactie van Lucas - Guest Services op 5 apr 2024
Dear Brigitte, thank you for your review. I am very pleased you enjoyed your stay and our restaurant. I hope we can welcome you back soon.

10/10 – Uitstekend

Nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
1 nacht verbleven in maart 2024
Reactie van Lucas - Guest Services op 2 apr 2024
Dear Nicholas, thank you for your kind review. Wonderful to know you enjoyed your room and breakfast! I hope we can welcome you back soon.

6/10 – Redelijk

Steven, London

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast delivery choices poor. No cups and saucers, only mugs.
1 nacht verbleven in maart 2024
Reactie van Lucas - Guest Services op 9 mrt 2024
Dear Steven, thank you for your constructive review. I will pass this on to our breakfast team. I hope we can welcome you back soon!

6/10 – Redelijk

Katie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left. We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss. Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor. Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night. Really want to like the hotel, but they made it really hard to after our experience in the bar.
2 nachten verbleven in maart 2024
Reactie van Lucas - Guest Services op 4 mrt 2024
Dear Katie, thank you for taking the time to leave us a review. We set high standards for guest service in all our venues, so I am very sorry we did not meet those standards when you visited us. I will pass this feedback to the bar management. I hope you will come back soon so that we can give you the welcome you deserve.

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lucas - Guest Services op 4 mrt 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand. I hope we can welcome you back soon!

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Amazing building. Staff were helpful and friendly.
2 nachten verbleven in maart 2024
Reactie van Lucas - Guest Services op 4 mrt 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand, and that you found our team helpful. I hope we can welcome you back soon!

10/10 – Uitstekend

Hayden

1 nacht verbleven in februari 2024
Reactie van Renea Barisic op 22 mrt 2024
Dear Hayden, thank you for taking the time and providing us with a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Janice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, even got a free room upgrade.
1 nacht verbleven in februari 2024
Reactie van Renea op 26 feb 2024
Dear Janice, Thank you for taking your time to provide us with your feedback. I am happy to read that you have enjoyed your stay with us and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time here our stay was very nice and comfortable great breakfast can’t wait too stay here again soon 😊
1 nacht verbleven in februari 2024
Reactie van Renea op 26 feb 2024
Dear Linda, Thank you for providing us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind Regards, Renea BarisicGuest Services Team Leader

10/10 – Uitstekend

Saima

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent stay at the property, we’re more than accommodating.
1 nacht verbleven in februari 2024
Reactie van Lucas - Guest Services op 20 feb 2024
Dear Saima, thank you for leaving us a review. It's wonderful that you had a great stay with us. I hope we can welcome you back soon!

10/10 – Uitstekend

Daniel

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicely updated hotel in a great location.
2 nachten verbleven in februari 2024
Reactie van Lucas - Guest Services op 14 feb 2024
Dear Daniel, thank you for your review. It's great to know you enjoyed your stay with us. I hope we can welcome you back soon!

10/10 – Uitstekend

Timothy

1 nacht verbleven in februari 2024
Reactie van Renea Barisic op 22 mrt 2024
Dear Timothy, thank you for taking your time and providing us with 5* review. Kinds Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay, helpful staff in an excellent position in Birmingham
1 nacht verbleven in februari 2024
Reactie van Lucas - Guest Services op 14 feb 2024
Dear Nicola, thank you for taking the time to leave a review. It's great to hear you had a good time at The Grand and found our team helpful. I hope we see you again soon.

8/10 – Goed

Tracy

2 nachten verbleven in juli 2023
Reactie van Renea Barisic op 22 mrt 2024
Dear Tracy, Thank you for taking the time and giving us a 4*. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reception staff very helpful on check in
Reactie van Lucas - Guest Services op 3 feb 2024
Dear James, thank you so much for taking the time to leave us a review. It's great to know our team were able to help you. I hope we can look forward to welcoming you back soon.

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
A beautiful hotel in an excellent location, just 10 minutes walk from the shopping and train station. The room was well equipped and very comfortable, with tasteful decor. Only slight disappointment was that we were unable to use the bar. Apparently, it’s table service only and to ensure a table, you have to book in advance, which we weren’t advised of.
1 nacht verbleven in januari 2024
Reactie van Lucas - Guest Services op 3 feb 2024
Dear Emma, thank you for taking the time to leave us a review. It's great to know you found your room comfortable.I apologise for the miscommunication regarding reserving a table at the bar - we make an effort to reach out to every guest in advance to advise them, so I am sorry we did not manage to do so for you.I hope we can look forward to welcoming you to our hotel - and bar - again soon!

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great city centre location, spacious rooms, attentive staff and comfortable beds. Hotel bar is super busy, need to prebook if would like a drink.
1 nacht verbleven in januari 2024
Reactie van Renea op 25 jan 2024
Dear Sarah, Thank you for taking the time to provide us with your review. I am delighted to hear that you have enjoyed your stay with us and we would love to welcome you back.Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, room was spotless with great facilities, iron and ironing board, tea coffee, chocolate bars, waters, fridge, toiletries. Great location for local pubs and restaurants. Friendly staff.
2 nachten verbleven in januari 2024
Reactie van Lucas - Guest Services op 22 jan 2024
Dear Jane, thank you for taking the time to write us a review. It's wonderful to know you enjoyed your stay with us, and your time in our wonderful city. I hope we can look forward to welcoming you back soon!

10/10 – Uitstekend

Eustachio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best in Birmingham
4 nachten verbleven in januari 2024
Reactie van Lucas - Guest Services op 22 jan 2024
Dear Eustachio, thank you so much for taking the time to leave us a review. We strive to be Birmingham's favourite hotel, so it's wonderful to know we're yours. I hope we can look forward to welcoming you back soon.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lucas - Guest Services op 14 jan 2024
Dear Andrew, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Uitstekend

kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent all round stay
1 nacht verbleven in januari 2024
Reactie van Lucas - Guest Services op 14 jan 2024
Dear Kevin, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Uitstekend

Vevine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were welcoming friendly and helpful
2 nachten verbleven in januari 2024
Reactie van Lucas - Guest Services op 14 jan 2024
Dear Vevine, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and that our staff did everything they could to make you feel welcome. I hope we can welcome you back soon.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
It was everything the Grand should be. Beautiful interior and service to match.
1 nacht verbleven in januari 2024
Reactie van Lucas - Guest Services op 12 jan 2024
Dear Chris, thank you for leaving a review. It's wonderful to hear that everything was as it should be during your stay with us. I hope we can welcome you back soon.

6/10 – Redelijk

Phil

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good not great
A good hotel. The breakfast isn’t great - flavourless eggs and avocado - nor is the gym. But it’s comfortable, the staff are nice, and well located.
1 nacht verbleven in januari 2024
Reactie van Lucas - Guest Services op 10 jan 2024
Dear Phil, thank you for taking the time to leave us a review. We are striving to be Birmingham's favourite hotel, and so feedback like this is always welcome.I hope we can look forward to welcoming you again.

8/10 – Goed

claire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Renea Barisic op 10 jan 2024
Dear Claire, Thank you for giving us a 8* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Renea Barisic op 10 jan 2024
Dear Samuel, Thank you for giving us a 10* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

J

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a Brilliant stay.
1 nacht verbleven in december 2023
Reactie van Renea Barisic op 10 jan 2024
Dear J, Thank you for giving us a 5* review. Kind Regards, Renea BarisicGuest Services Team Leader

8/10 – Goed

rhodri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sent e-mail on 24/12/23 ref bill linked to room 509 for stay for two nights from 20/12/23.Not had reply.
2 nachten verbleven in december 2023
Reactie van Lucas - Guest Services op 3 feb 2024
Dear Rhodri, thank you for getting in touch. I apologise for the delay in returning your email of the 24th of December. The matter is being dealt with, and we have emailed you confirmation of this.I hope we can welcome you back soon.

10/10 – Uitstekend

Judith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 5 jan 2024
Dear Ben, thank you for taking the time to leave us a rating. I'm glad you enjoyed your stay at The Grand, and I hope we can welcome you back soon.

10/10 – Uitstekend

barry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Lucas - Guest Services op 5 jan 2024
Dear Barry, thank you for taking the time to leave us a rating. I'm glad you enjoyed your stay at The Grand, and I hope we can welcome you back soon.

10/10 – Uitstekend

KEITH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personable, helpful staff, beautiful building.
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 19 dec 2023
Dear Keith, thank you for leaving us a review. It's wonderful to know you found our team helpful during your stay. I hope we can welcome you back soon.

10/10 – Uitstekend

victoria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No kids
The Grand is very central and easy access to the shops, bars and restaurants on the door stop of a 5 min walk to the bullring. The loft room was fabulous for a couple and spacious in our opinion. We loved the coffee machine. The Bea was so comfortable and cosy. We will definitely be staying here again
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Victoria, thank you for your review. We are very proud of our rooms and it's great to hear yours was comfortable, and your stay was an enjoyable one. I look forward to welcoming you back soon.

10/10 – Uitstekend

HELEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Helen, thank you for taking the time to leave us a rating. I hope we can welcome you back soon.

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Russell, thank you for taking the time to leave us a rating. I hope we can welcome you back soon.

10/10 – Uitstekend

Calum

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful, grand hotel with wonderful staff
We really enjoyed our stay here. The staff were super friendly and welcomed us and our dogs. The hotel is stunning and our terrace overlooking the square was beautiful. Breakfast was great, really attentive service. Extra special thanks to the American? manager of Madeline’s bar. He went out his way to accommodate a change in our booking. Highly recommend. We were sad to have only discovered the outdoor terrace at check-out on the 1st floor. We felt the hotel was lacking a welcome guide to its amenities. We had no idea that the mini bar was included in our suite etc. Apart from that, 10/10.
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Calum, thank you for leaving us a review. It's wonderful that your stay with us was enjoyable. I believe your experience in Madeleine was facilitated by Ben; I will make sure your commendation is passed to his manager.Thank you for your feedback about a welcome guide for guests. I will feed this back to the Front of House management. I hope we can welcome you back soon so that you can enjoy the terrace!

10/10 – Uitstekend

Helena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a lovely stay
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Helena, thank you for taking the time to leave us a rating. I hope we can welcome you back soon.

4/10 – Matig

Raymond

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 19 dec 2023
Dear Raymond, thank you for taking the time to leave us a rating. I am sorry to see your stay with us was not up to your expectations. Please feel free to get in touch to let us know how we can improve things, if we're lucky enough to be able to welcome you back.

10/10 – Uitstekend

Alison

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Alison, thank you for taking the time to leave us a rating. I hope we can welcome you back soon.

10/10 – Uitstekend

Suzanne

1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 18 dec 2023
Dear Suzanne, thank you for taking the time to leave us a rating. I hope we can welcome you back soon.

10/10 – Uitstekend

huw

1 nacht verbleven in december 2023
Reactie van Renea op 17 dec 2023
Dear Huw, Thank you for taking your time to leave us a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Uitstekend

Ben

1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 5 jan 2024
Dear Ben, thank you for taking the time to leave us a rating. I'm glad you enjoyed your stay at The Grand, and I hope we can welcome you back soon.

10/10 – Uitstekend

Paul

1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 14 dec 2023
Dear Paul, thank you for taking the time to leave us a rating. It's wonderful that you enjoyed your stay here. I hope we can welcome you back soon.

8/10 – Goed

Harriet

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
We had a mostly good stay - very large and comfortable room and attractive room (despite weird ornaments) and a great shower and a comfortable bed. Staff polite and helpful. Things that could be improved - only 2 hangers which is not enough for 2 people. And no shelf in the bathroom to put anything on. We were here for a ball in the evening which was also in the hotel and the rood for that was not very good.
1 nacht verbleven in december 2023
Reactie van Lucas - Guest Services op 14 dec 2023
Dear Harriet, thank you for leaving us a review. It's great to know that you enjoyed your stay with us and found the room comfortable.Thank you for your comments about the amenities in the room, that's very useful feedback. I hope we can welcome you back soon.

10/10 – Uitstekend

Oscar

1 nacht verbleven in oktober 2023
Reactie van Lucas - Guest Services op 14 dec 2023
Dear Oscar, thank you for taking the time to leave us a rating. It's wonderful that you enjoyed your stay here. I hope we can welcome you back soon.

4/10 – Matig

Meena

1 nacht verbleven in december 2023
Reactie van George op 12 dec 2023
Dear Meena,Thank you for taking the time to score us.I would love to have some more content in order to understand where we failed to meet your expectations.I do hope we will have the chance to welcome you back to our hotel and win your confidence in us.Warm Regards,George Basdekis,Front of House Manager